User Manual

Warranty, Technical Support, and Returning Equipment
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10.0 Warranty, Technical Support, and Returning
Equipment
10.1 Incident Management System (IMS) Warranty
The following is the THN warranty policy from our System Purchase Agreement. Unless
the customer buys the equipment directly from a third-party supplier (such as PDAs
purchased directly from Motorola), the warranty above will cover all equipment that
TeraHop Networks ships. PDAs purchased directly from a third party are covered under
that party's warranty.
1. Equipment -- Limited Warranty.
(a) Scope of Equipment Warranty. Subject to the limitations set forth herein, TeraHop
warrants to Buyer that, during the Warranty Period (as defined below), the TeraHop
equipment shall perform substantially in accordance with the technical specifications for
such equipment in effect at Acceptance. The “Warranty Period” for each item of
equipment shall be twelve (12) months from Acceptance (if applicable) or thirteen (13)
months from initial Delivery of Equipment, whichever is shorter. This warranty does not
cover (i) service calls, transportation charges, and non-emergency requests made outside
normal business hours; (ii) routine checkouts and/or tuning; (iii) any equipment or part
which is normally consumed in operation or has a normal life inherently shorter than the
Warranty Period; (iv) alterations to standard equipment or Software requested by Buyer,
or (v) any equipment part that is not properly stored, installed (unless installation is
performed by TeraHop), used, or maintained, is repaired other than by TeraHop, is
modified other than pursuant to TeraHop’s written approval, is harmed by any failure by
Buyer properly to diagnose any problem, or has been subjected to any other kind of
misuse, detrimental exposure, or damage, whether as the result of any accident or
casualty. Upon TeraHop’s request, Buyer shall provide reasonable support to assist
TeraHop in performing warranty services.
(b) TeraHop’s Warranty Obligations. If any equipment fails to meet the stated warranty,
and provided that TeraHop performed or certified the installation, TeraHop will use
reasonable efforts to correct the failure by, at its option, (i) repairing the defective or
damaged component, (ii) replacing a defective component that has been returned, at the
cost of Buyer, to TeraHop’s factory with a new or reconditioned component, or (iii)
refunding to Buyer the purchase price of the component, pro rated to reflect the
remaining warranty period. Any new or reconditioned part shall be warranted for the
remainder of the original warranty period or thirty (30) days, whichever is longer.
Standard delivery return shipments shall be paid for by TeraHop. Expedited handling,
on-site visits, and all other services not covered by the above warranty shall be billed by
TeraHop.