Reference Guide
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My rewall/router is blocking RTMP streaming.
VidiU Go uses a set of ports for RTMP streaming. Make sure the required ports are allowed
through your rewall or router. The list can be found at https://support.teradek.com/hc/en-us/
articles/226177168.
What are the supported resolutions for each social media CDN?
Every live streaming platform’s specications are dierent, and generally change over time. Visit your
streaming platform’s website to nd supported resolutions.
Why is my stream choppy?
The most common cause of stream delay is the resolution:bitrate ratio. While nding the correct ratio
is determined by trial and error, here are some general recommendations:
Full HD: 1920 x 1080 / 12 Mbps
HD+: 1280 x 720 / 8 Mbps
HD: 1280 x 720 / 5 Mbps
High: 960 x 540 / 3 Mbps
Medium: 736 x 414 / 1.5 Mbps
Low: 480 x 270 / 800 Kbps
Mobile: 360 x 200 / 500 Kbps
Lowering the quality of streams can also improve stream upkeep.
Why is my stream suddenly chopping while streaming?
Intermittent Wi-Fi connections can cause instability even when streaming over Ethernet. If you
encounter issues while streaming over Ethernet, disabling Wi-Fi may help. To x this:
1. Scroll to Network Settings.
2. Select Wi-Fi.
3. Select Client. Turn Client mode to O.
Why does YouTube tell me my bitrate is too low?
VidiU Go is precongured to use adaptive bitrate which changes according to the user’s bandwidth.
This means that the bitrates can sometimes jump or dip depending on the stream, prompting a
message from YouTube. While this operation is completely normal, it may cause a message to
appear on the YouTube event control room page (pg. 17).
TROUBLESHOOTING