Frequently Asked Questions

Model: HW0002 – Frequently Asked Questions

Q: Can’t get the right reading when barcodes are arranged close to each

other.

A: Scan the center only symbol to enable the scanner to read only the

center field to prevent misreading.

Q: How to use the scanner without pressing the trigger?

A: Scan the continuous scan mode symbol, then place the scanner on the

stand.

Q: Where to download a digital user manual?

A: User manuals are attached in every package when produced. If you

need a digital user manual, please visit Tera official website to download

the user manual or contact customer service for help.

Q: Can’t read inverse barcodes – barcodes with black background.

A: Scan both regular and inverse symbols to enable the feature.

Q: Can’t read some 2D barcodes?

A: Scan All 2D Symbologies On symbol to enable the scanner to read all

2D barcodes.

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Model: HW0002 – Frequently Asked Questions Q: Can’t get the right reading when barcodes are arranged close to each other. A: Scan the center only symbol to enable the scanner to read only the center field to prevent misreading. Q: How to use the scanner without pressing the trigger? A: Scan the continuous scan mode symbol, then place the scanner on the stand. Q: Where to download a digital user manual? A: User manuals are attached in every package when produced.
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Note: With too many barcode types decoding on, performance of the scanner will decrease. Therefore, the scanner is factory programmed to decode most common barcodes only.