User's Manual
2) Troubleshooting:The device is not online
a) Check whether the device terminal number is correct or not. Enter 12 digits terminal number according to the platform, set IP and port correct correctly.
b)
Check whether the 4G signal of the device is normal. If there is no signal, change a place and look at the signal. If there is no 4G signal, there may be a
problem with the SIM card.
c) Check the information on the platform.
d) If the device does not go online, please check whether the SIM card is installed and the installation is abnormal or not (usually the chip side is in upward
direction), check whether the SIM card has enough ow, if the card expires or the card is stopped, the device will not go online.
e) After all the above problems have been checked, the problem cannot be solved. Please connect customer support for further help.
3) Troubleshooting:
The device can not be located
a) Check whether the antenna is inserted incorrectly or not, the GPS antenna is in silver, and the 4G antenna is in golden. If the two antennas are
inserted incorrectly, it will affect whether the device is positioned.
b) Check whether the GPS antenna is damaged or broken.
c) Replace the GPS antenna (the device positioning after replacement may be caused by the GPS antenna itself).
d) Check whether the GPS antenna installation position is blocked by other shields. If there are multiple devices having same problem in the area, after
installing the device, drive the vehicle out of this area and see whether the equipment will be positioned.
e) Check whether there are other equipment installed inside the vehicle or not, to avoid interference between the two antennas, keep a certain distance
between 2 antennas at least 30 cm. (The installation area might have other large equipment installed ,it might cause the GPS signal Interference ).
f) After all the above problems have been checked, the problem cannot be solved. Please connect customer support for further help.
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