User Manual

empower your supply chain.
15V1.0-02/2022-DE · Technische Änderungen und Irrtümer vorbehalten
8. FAQ
How can I start the tempmate.®-GS2 device?
Thedevicecanbestartedwiththegreenstartbuttonbypressingitcontinuouslyformorethan5sec.
I have pressed the start button but still the device is not started. What should I do?
Thedeviceisconguredtostartwhenthestartbuttonispressedmorethan5secandlessthan40sec.So,
thebuttonpresstimeshouldbe“5sec<buttonpresstime<40sec”.Theupperlimitof40sechasbeensetto
preventaccidentalstartofthedeviceduringtransportation.
How can I know that the device is started and recording parameters?
Theproperstartofthedeviceisconrmedby10timesashingofBlueLED,additionallythestartcanbeconr-
med by the record sign on the display screen.
I am not able to see the data in cloud what should I do?
Therecordeddatawillbetransmittedtothetempmatecloudbasedonthe“TransmissionInterval”setbythe
userwhileconguringthedevice.AdditionallythedeviceusesGSMSIMconnectivitytosenddatatothecloud
platformandincasethedeviceisoperatedwhereinthereisnonetworkconnectivitythennodatawillbeuploa-
dedtothecloudplatform.
My shipment has reached the destination but still I do not see any data in the cloud.
ThetransmittingofdatatotheclouddependsontheGSMconnectivityandincasetherewasnoconnectivity
establishedthendatawillnotbetransmittedbuttheuserhasthepossibilitytolocallydownloadthereportfrom
thedeviceusingtheUSBport(butpleasenotethatthelatest24200datapointswillbelocallyavailableonthe
device).
CanIreconguretheparametersafterthedeviceisstarted?
Yes,theusercanrecongureorchangethedevicecongurationanytimefromthecloudportalbyclickingthe
“Edit”tabagainstaspecicdevice.
How can I receive alarm threshold alerts?
TheusercanconguretoreceivealarmalertsthroughEmailand/orSMSinthetempmatecloudportal.
WillIreceivetherealtimealertsforanalarmthresholdbreach?
Yes,therstalarmthresholdbreachistriggeredonrealtime.
Can I start and stop the device more than once?
Yes,thetempmate.®-GS2canbestartedandstopped3timesorrecordforamaximumof90daysfromthe
rststart,whichevercomesrst.
Whatdoestherecordingdurationofthedevicemean?
Recordingdurationorruntimeisthedurationforwhichthedevicecancontinuouslyoperateandrecordpa-
rameters.ThestandardrecordingdurationfortempmateGS2Lithiumvariantis90days(withstandardlog
intervalof10min.andtransmissionintervalof240min)andforNonLithiumBatteryis60days(withstandard
logintervalof10min.andtransmissionintervalof240min.)