TELUS TV IP 1000 Instruction Manual
Welcome to TELUS TV
Table of contents connecting the TELUS TV digital box . . . . . . . . . . . 9 connecting inputs and outputs . . . . . . . . . . . . . . . . . . . 9 connecting your TELUS TV digital box system . . . . . . . . . 10 Overview 6 purpose of this manual . . . . . . . . . . . . . . . . . . . . . . . . . 6 6 TELUS TV digital box and TV set . . . . . . . . . . . . . . . . . . . 10 how this manual is organized . . . . . . . . . . . . . . . . . . . . . important information ..........................
using Reminders and Autotune functions 22 purchasing TELUS Video On Demand (VOD) . . . . 33 listing all Reminders and Autotunes . . . . . . . . . . . . . . . . . 22 ordering VOD movies . . . . . . . . . . . . . . . . . . . . . . . . . . 33 VOD password screen . . . . . . . . . . . . . . . . . . . . . . . . . 33 listing VOD purchases . . . . . . . . . . . . . . . . . . . . . . . . . 34 VOD purchase reminder and confirmation . . . . . . . . . . . . 34 ....... recording a program to your VCR . .
Overview purpose of this manual authority to operate it. This Instruction Manual will provide you with instructions to set up and use your TELUS TV service, including the TELUS TV digital box, the remote control, and the Interactive Program Guide (IPG). Caution: To reduce the risk of fire, use only No. 26 AWG or larger DSL telecommunication line cord.
Introduction Welcome to TELUS TV, a new all-digital TELUS TV features television service designed with you in ■ 100% digital channels, with superior picture and sound quality mind.
Connecting your system A TELUS technician will install your new system. However, you may wish to reinstall, add to or change the installation yourself at a later date. The process of setting up the TELUS TV system includes the following order of events. Please follow this order to be sure that your TELUS TV system will operate with no problems. things to consider before connecting devices protect devices from power surges ■ 1.
unpacking the TELUS TV digital box connecting the TELUS TV digital box You should find the following equipment and accessories with your TELUS TV digital box: The TELUS TV digital box can be connected to your existing TV set and home entertainment system. ■ TELUS TV digital box ■ TELUS TV Universal Remote Control (shown below) You must have TELUS High Speed Internet service (ADSL) to receive the digital TV signal from TELUS.
Connecting your system connecting your TELUS TV digital box system To receive the digital television signal on your TELUS TV digital box, a TELUS installer will: 1. Perform all inside wiring required to connect the TELUS TV service. A technician will run new cable wiring in the home, or if you have a home prewired with Cat 5 cable the technician will utilize the existing wiring. Once the inside wiring is complete we will connect the system. 2.
2. Connect the TELUS TV digital box to the VCR directly (A) or through a modulator (B): TELUS TV digital box, VCR and TV set TV THE BACK OF YOUR TV MAY NOT LOOK EXACTLY LIKE THE DIAGRAM SHOWN HERE R AUDIO L/MONO VIDEO IN CABLE/ ANTENNA OUT S-VIDEO 1A 1B VCR THE BACK OF YOUR VCR MAY NOT LOOK EXACTLY LIKE THE DIAGRAM SHOWN HERE ANT. IN AUDIO R – OR – L RF OUT IN OUT VIDEO 2A ETHERNET WALL OUTLET TELUS TV DIGITAL BOX 5 A.
Connecting your system TELUS TV digital box, TV and audio/video receiver TV THE BACK OF YOUR TV MAY NOT LOOK EXACTLY LIKE THE DIAGRAM SHOWN HERE R AUDIO L/MONO VIDEO IN CABLE/ ANTENNA OUT S-VIDEO 1A A/V RECEIVER THE BACK OF YOUR RECEIVER MAY NOT LOOK EXACTLY LIKE THE DIAGRAM SHOWN HERE CD IN OUT TV IN VCR IN OUT – OR – B. If you have an A/V receiver with a digital optical jack, remove the protective cap from your digital optical cable. 2A TELUS TV DIGITAL BOX 5 A.
using an RF modulator initializing your TELUS TV digital box If your TV set does not have audio/video input jacks, you will need an RF modulator. The TELUS installer will supply the modular if required. Now that you have connected the TELUS TV digital box to your home entertainment system, the next step will be to initialize the TELUS TV digital box to receive a TV signal.
Connecting your system Starting initialization: registering your TELUS TV system The following screen will be displayed when your TELUS TV digital box digital begins its initialization process: Completing initialization: Your TELUS TV screen will display a number of status screens. Once the screen illustrated below completes, your TELUS TV digital box has been initialized. After your TELUS TV digital box has successfully initialized for the first time, a one-time registration screen is displayed.
programming your remote control Your TELUS TV Universal Remote Control comes programmed to work with your TELUS TV digital box. It can also be programmed to work with your TV and one more compatible device such as a DVD player or a VCR. TIP: If you have a VCR and a DVD player, we recommend you program the AUX button to control the device you use most frequently. All TV sets are able to be controlled with the TV button on your remote control.
Connecting your system programming by direct entry programming by device brand code search Use this method if you can find the brand of your TV, VCR or DVD player in the remote control codes located at mytelus.com/tv, under SUPPORT. Select DOWNLOAD USER GUIDES. Use this method of programming your TELUS TV remote control if programming by direct entry hasn’t worked and the brand of your device is listed in the remote control codes located at mytelus.com/tv, under SUPPORT. Select DOWNLOAD USER GUIDES.
Using your TELUS TV service remote control button functions POWER Powers ON and OFF to TELUS TV digital box Powers ON and OFF to other devices TV Selects the television mode TELUS TV Selects the TELUS TV mode AUX Selects the auxiliary mode, to operate an auxiliary device, such as a DVD or VCR INPUT Selects a video input VOD Displays the TELUS Video On Demand (VOD) menu GUIDE•FAV Displays the TELUS TV GUIDE and switches between views to display: all channels, subscribed channels and Favourites L
Using your TELUS TV service To watch TV: The TELUS TV service includes the following: ■ Press the POWER button on the remote control to turn on your TELUS TV service. The POWER indicator on the TELUS TV digital box shows green when the power is ON. 1. Interactive Program Guide – Also referred to as the IPG. A set of menus and options that display on the TV screen, to help you search for and select functions of TELUS TV.
remote control codes Please refer to mytelus.com/tv. Under SUPPORT, select DOWNLOAD USER GUIDES. To use your programmed remote control to operate a device: 1. Point the remote control at the device. 2. Select that device by pressing the corresponding TV or AUX button on the remote control. Press the TV button for the TV and the AUX button for your other device. 3. Press the POWER button on the remote control to turn the device ON or OFF. 4. Use the remote buttons that apply to that device.
Using your TELUS TV service the Interactive Program Guide (IPG) using the Menu for the Interactive Program Guide Press the MENU button on your remote control to display the main Interactive Program Guide MENU of the TELUS TV functions. using the TELUS TV Guide Press the GUIDE•FAV button on your remote control to display the TELUS TV Guide, or select GUIDE from the displayed MENU options. The TELUS TV Guide displays channel number, name of program and time. It lets you view programs for the next 7 days.
selecting programs Scrolling will move through the program listings and select the next time slot. ■ Use the green buttons and the PAGE UP or DOWN buttons to scroll through the program listings by channel. ■ Use the green buttons to scroll through the program listings by time, up to 7 days in advance. ■ Highlight a program and press the OK button on your remote control to watch that program. If the program has not started, a program description page displays, with the option to set a Reminder.
Using your TELUS TV service using Reminders and Autotune functions The REMINDERS function programs a Reminder to display on your TV before the program’s start time. The AUTOTUNE function automatically changes the channel to the program when it begins. listing all Reminders and Autotunes Press the MENU button on your remote control, then select REMINDERS/AUTOTUNE to display a list of all Reminders and Autotunes.
Option 1: Recording TV with a VCR connected with Coax cables 9. Put a blank tape into the VCR. If you are using an old tape, rewind it to the beginning and check that the erasure-prevention tab is still present. If it has been broken off, you will have to use a new tape. 1. Refer to the VCR connection instructions on page 11 for information on how to connect your VCR to your TV. 10. Using your TELUS TV remote, select the program channel you want to record. 2.
Using your TELUS TV service Recording TELUS TV with VCR Timer function: creating settings If you are using Coax cables, refer to steps 1-11 in Option 1: Recording TV with a VCR connected with Coax cables (see page 23). The SETTINGS function of the Interactive Program Guide allows you to set up Favourites and passwords, and look at technical information.
Favourites Lists To add or edit channels in your Favourites List: The Favourites function lets you customize the way program listings are displayed in the Guide. You can create and store up to 4 Favourites Lists. 1. Select the CHANNELS option. creating and editing Favourites Lists Press the MENU button on your remote control, then select SETTINGS, then FAVOURITES. 2. Use the green buttons on the remote to move through the white check boxes on the left of the screen.
Using your TELUS TV service setting passwords identification 3. Highlight the first text box and enter your old password. Passwords are required to: 4. Highlight the next text box and enter your new password. ■ Display Parental Control ■ View blocked programs ■ Purchase Video On Demand programs A TELUS TV password is always a 4-digit number. You can set or reset passwords through the Passwords menu. If your password has not been set you will be prompted to create one. 5.
entering a Parental Control password To unblock ALL channels: You will be prompted to create a password the first time a Parental Control is set. See Creating a password on page 26 for more information. 1. Highlight and select the UNBLOCK ALL box on the Block by Channel page. 2. Highlight and select the SAVE CHANGES box. 1. Press the MENU button on your remote control, then select SETTINGS, then PARENTAL CONTROL. 2.
Using your TELUS TV service viewing a blocked program 3. Select TECHNICAL INFORMATION, then press OK. Blocked programs display a small lock symbol at the right end of the program bar. To view a blocked program select the channel and enter your password on the pop-up screen. You will be prompted to create this password the first time a Parental Control is set. NOTE: Once a blocked program has been viewed, the block you originally set up remains on.
5. Select TELUS TV DIGITAL BOX LOCATION and press OK to name your TELUS TV digital box. Call Display service TELUS TV Call Display lets you see the name and phone number of the incoming caller on your TV screen (subscription to TELUS Call Display required). customizing your Call Display service You can choose how long the display information appears on screen (10, 15 or 20 seconds) and its format. 6.
Using your TELUS TV service using Call History 5. Select a specific call to view the details. This feature keeps a record of all incoming calls. To access your Call History: 1. Press MENU on your remote control. 2. Select CALL DISPLAY. deleting individual calls Select DELETE, then press OK, when viewing the specific details of a call. deleting entire Call History 3. Select CALL HISTORY. 4. Use the green buttons and the PAGE UP or DOWN buttons on your remote control to view the Call History list.
turning Call Display and Call History off finding technical information If you turn these features OFF on your TV they will not affect the Call Display service on your telephone. Technical information about your TELUS TV service is provided in the Technical Information screen. If you have to contact TELUS technical support, they may ask you to provide information from this screen. 1. Press MENU on your remote control. 2. Select CALL DISPLAY. 3. Select SETTINGS, then DISPLAY SETTINGS. 4.
Using your TELUS TV service searching for programs using search by title to find a program 1. Press the MENU button on your remote control and select PROGRAM SEARCH. To search for a program by title, use the letter input boxes on the right to spell a keyword appearing in the title of the program you are looking for. 2. Highlight the type of search you want to do and press the OK button on your remote control. Use the green buttons to select letters of the alphabet in each empty text box.
purchasing TELUS Video On Demand VOD password screen The TELUS Video On Demand (VOD) function lets you rent movies and watch them at any time that is convenient for you within the rental period. With VOD you can Fast-forward, Pause, Stop, Rewind and Play the movie, giving you complete control. You can also view your movie as many times as you want within the movie rental period, which is usually 24 hours. You may rent more than one VOD movie at a time.
Using your TELUS TV service To change a password for VOD purchases: 1. Highlight and select PURCHASE SET/RESET. If your password has not been set, you will be prompted to create one. 1. To complete the purchase of the new movie, select the CONTINUE box. 2. Highlight the first text box and enter your old password. 3. Highlight the next text box and enter your new password. 4. Highlight the final text box and re-enter your new password to confirm it. 5.
to select and play a VOD movie: French language option 1. Press the MENU button on your remote control then select VIDEO ON DEMAND. Your TELUS TV system contains a French setting, which enables all screens to display in French. All of the functions work the same as they do in English, but titles, buttons, content, etc., are displayed in French. 2. Select the category, then select the movie title. 3. Select PLAY. NOTE: Program and movie descriptions will not be displayed in French. – OR – 1.
Frequently asked questions (FAQs) Please visit our Web site at telus.com/tv and look under the FAQ section for a by rating, then all regular broadcast programs and Video On Demand programming that have been rated will be blocked according to your specifications. complete list of frequently asked questions.
Troubleshooting your digital TV system PROBLEM POSSIBLE SOLUTION No power ■ ■ ■ ■ Poor picture quality ■ ■ ■ ■ TELUS TV digital box does not respond to your remote control unit ■ ■ ■ ■ Poor audio quality ■ ■ ■ Service indicator light is not lit and there is no picture ■ ■ ■ ■ ■ ■ ■ The TELUS TV digital box seems to be stuck or frozen on a screen ■ The RESET procedure ■ ■ ■ ■ Is the power cord completely inserted into the AC outlet? Is the AC outlet working? Is the TV set plugged into a wo
TELUS TV agreements This document contains the following 2 Agreements, which you should review carefully prior to using the TELUS TV Services or associated equipment. You agree that your use of the TELUS TV Service and equipment is subject to the terms of the applicable agreements below. (1) TELUS TV Services Agreement; or of any other breach of security, and to provide assistance to TELUS, as requested, to stop and/or remedy any breach of security. Customer information 5.
or its agents, or through the other payment method, as applicable, you agree to pay all amounts due, upon demand by TELUS. 11. Any failure of TELUS to make a bill or statement available to you pursuant to this Agreement does not affect your responsibility to pay any incurred charges. Unless you notify TELUS of any errors, discrepancies or irregularities in any billing within 90 days after they first appear on your bill or statement, such bill or statement will be deemed accepted by you for all purposes.
TELUS TV agreements Support i. scan or probe another computer system; 29. The TELUS Services help desk will provide telephone assistance on a reasonable efforts basis, via the telephone number and during the hours specified on the Services Web site. Assistance is limited to your problems using the Services and may exclude problems related to certain equipment and software, as specified by TELUS, in its discretion. You acknowledge that charges may apply to certain support services, as specified by TELUS.
the terms and conditions of this Agreement including, without limitation, the acceptable use rules set out in Section 34. 38. You acknowledge that content including, but not limited to, images, music, sound, photographs, graphics, text, software, or other material accessed through the Services is protected by applicable copyrights, trade-marks, patents, trade secrets and/or other proprietary rights and laws.
TELUS TV agreements SUCH DAMAGES OR LOSSES INCLUDING, BUT NOT LIMITED TO, DAMAGES OR LOSSES ARISING FROM OR IN ANY WAY RELATED TO THE FOLLOWING: a. THE CONTENT OF THE SERVICES OR ANY MATERIAL, I N F O R M AT I O N O R D ATA V I E W E D , A C C E S S E D O R b.
matters shall be in such province. Use of the Services in any jurisdiction that does not give effect to all provisions of this Agreement including, without limitation, this Section, is prohibited. 64. All references to TELUS Web site addresses in this Agreement shall also include any successor or replacement Web sites containing substantially similar information as the referenced Web site(s). 65.
TELUS TV agreements loss, theft, damage or destruction of the Equipment shall not affect the Customer’s obligations for payment to TELUS. Until title to and property of the Equipment has passed to the Customer, the Customer will not allow any installation or servicing of, or repairs, moves, additions or changes to, the Equipment by any person not authorized by TELUS. 5.
information to be used only for that purpose; a company involved in supplying the Customer with telephone or telephone directory related services, provided the information is required for that purpose and disclosure is made on a confidential basis with the information to be used only for that purpose; an agent retained by TELUS to evaluate the Customer’s creditworthiness or collect the Customer’s account, provided the information is required for and is to be used only for that purpose; or to a public author
Index audio/video . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13, 23, 24 Parental Control Autotune set-up and function . . . . . . . . . . . 20, 22, 24 password(s) block programs . . . . . . . . . . . . . . . . . . . . . . 24, 26-28, 36 RF modulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13 Call Display . . . . . . . . . . . . . . . . . . . . . . . . 7, 20, 24, 28-31 rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24, 26, 27, 33, 36 Call History . .
Key customer records and contact information registration numbers and remote control codes TELUS TV DIGITAL BOX – 1 Registration #: Device ID #: how to contact TELUS If you need technical support please email or call: ■ TELUS TV technical support: 310-MYTV (310-6988) ■ Customer service: telustv@telus.com ■ General questions, comments and input: tvfeedback@telus.com For the most up-to-date information on TELUS TV, visit the TELUS TV Web site at telus.
© 2006 TELUS. 09/06 Printed in Canada.
