User's Manual

Page 21
Troubleshooting
Nothing happens when the Start switch is pressed.
 Remove the caddy assembly from the Hazardous are
 Disconnect the battery pack. Wait 30 seconds to initialize the Series 90 memory and
connect the battery pack. If the green LED does not come on, replace the battery pack
with a new one.
Unit cannot transmit to data center.
 Verify that the RSSI is greater than 20.
 Verify that there is GSM SMS (Short Message Service) service in the area.
 Check for interfering structures such as tanks, buildings, or large equipment.
 Reposition the unit if possible.
 Verify the Serial Number of the unit on the website.
The level reading is incorrect.
 Normally, all of the sensor parameters are set up by your TankLink account
representative when the tank is initially configured. On rare occasions, the information
may not be correctly entered. If you have verified the tank information and the tank
level is still incorrect, there may be several causes for the incorrect reading.
 Verify the tank dimensions and high and low set points via the website.
The level reading is correct but volume is off.
 Verify the tank capacity. This should be the volume in the tank at the tank height.
 Verify that the correct strapping chart is used.
The unit has stopped calling.
 Replace the battery pack.
Obtaining Technical Support
If you still are having trouble, contact TankLink Customer Service at:
1-888-TANKLINK (1-888-826-5546)
You will need the following information:
 Series 90 Serial Number (label on the top lid).
 Tank location (city/state).
 Tank product
REMEMBER: