User's Manual

Troubleshooting
EcoSwitch Installation Guide
Revision: 9
8
Troubleshooting
Issues Connecting the EcoSwitch to the ZigBee Network
Problem
Potential Cause
Potential Solution
After pressing and holding the
EcoSwitch for 10 seconds, the LED
is solid green.
The EcoSwitch was not held down
continuously for 10 seconds.
Wait 5 seconds and try again.
After pressing and holding the
EcoSwitch for 10 seconds, the LED
rapidly blinks red.
The sensor is unable to locate an
EcoConnect in Joining mode.
Reactivate joining on the
EcoConnect and try again.
Issues Associating the EcoSwitch with the Thermostat
Problem
Potential Cause
Potential Solution
After pressing and holding the
EcoSwitch for 5 seconds, the LED is
solid green.
The EcoSwitch was not held down
continuously for 5 seconds.
Wait 5 seconds and try again.
After pressing and holding the
EcoSwitch for 10 seconds, the LED
rapidly blinks red.
The sensor is unable to locate an
EcoInsight or EcoSource in Learn
mode.
Reactivate Learn mode on the
EcoInsight or EcoSource and try
again.