User's Manual

EcoContact+ IOM Guide Telkonet, Inc.
For Use With Firmware V. 2.x 20800 Swenson Drive, Suite 175
Troubleshooting Waukesha, WI 53186
Revision 4 [phone]
Page 14 www.telkonet.com
Troubleshooting
Problem:
The EcoContact+ does not begin communicating with the network.
Solution:
1. Ensure the battery is installed in the correct position.
2. Ensure the EcoContact is joined to the network before binding it to the thermostat.
3. When all else fails, issue a LEAVE command (12 consecutive recessed button presses) two or three
times in a row and then attempt to rejoin it to the network (see Device Association Guide for joining
instructions).

Problem:
EcoContact+ lost communication with the network.
Possible cause:
The EcoConnect Coordinator has lost power.
Solution:
1. Plug the EcoConnect to its power source.
2. Expect automatic EcoContact+ re-connection based on a specific interval attempt pattern (see table below).
How it Works: When EcoConnect power is lost, the EcoContact+ will automatically jump into action, attempting to
reconnect to the EcoConnect at regular intervals. It will eventually reconnect to the (powered) EcoConnect, but be
mindful of the interval: the EcoContact+ will try to reconnect every 15 minutes for a total of 3 attempts, then every hour
(4 attempts), then every 4 hours (4 attempts) and once every 24 hours thereafter.
Network Re-Connection Pattern and Timing:
X 3 attempts
X 4 attempts
X 4 attempts
thereafter