User's Manual

Troubleshooting
EcoInsight+ SS6010 I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Troubleshooting Waukesha, WI 53186
Revision 2.1 [phone]
Page 28 www.telkonet.com
Problem Potential Cause Potential Solution
Occupant reports one mode
(heating/cooling) works but the
other does not.
Heat pump jumper is reversed or
changeover signal is backwards, or
it may be that the heat/cool
jumpers are reversed.
Remove thermostat from
backplate, and identify jumper J3.
Insert jumper and replace
thermostat.
Room does not achieve setpoint
within Recovery Time.
The most common cause is that the
EcoSmart system is designed to
recover the temperature within a
Comfort Zone. The Comfort Zone is
programmable by Telkonet, and is
chosen by management before
installation.
The thermostat may be
programmed with settings not
appropriate to the specific
deployment scenario.
Contact Telkonet Customer
Support. Telkonet will research the
deployment history, and determine
whether a completed Settings
Sheet was provided to us prior to
thermostat shipment. Note that
Professional Services fees may
apply if a reported anomaly is later
determined to have been caused by
default settings when specific
preferences were not
communicated to Telkonet prior to
device shipment.
Often an HVAC unit is in need of
servicing. For example, a unit with
a failing compressor or under-
charged refrigerant may not be
able to efficiently return the room
to the occupants’ desired setpoint.
Ensure the PTAC unit is in good
working order.
Service and correct internal
thermostat anomalies per PTAC
manufacturer’s recommended best
practices.
There may be a failed control
circuit within the HVAC system
Ensure the PTAC unit is in good
working order.
Service and correct internal
thermostat anomalies per PTAC
manufacturer’s recommended best
practices.
The setpoint cannot be achieved
within the current environmental
conditions. For example, on an
extremely hot or humid day, the
HVAC system may not be able to
achieve a setpoint of 60°.
Ensure the PTAC unit is in good
working order.
Service and correct internal
thermostat anomalies per PTAC
manufacturer’s recommended best
practices.