User's Manual

Troubleshooting
EcoInsight+ SS6010 I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Troubleshooting Waukesha, WI 53186
Revision 2.1 [phone]
Page 27 www.telkonet.com
Problem Potential Cause Potential Solution
Occupant returns to room and finds
it too hot or too cold.
During an Unoccupied period, the
EcoSmart system allows the
temperature in the room to drift
away from the occupants’ setpoint.
Telkonet’s Recovery Time
technology is enabled to return the
room to the occupants’ setpoint
within a time defined in advance
by the Property Manager (this
varies by property, but it usually
between 8 and 20 minutes).
Advise the occupant to wait 8 – 20
minutes. (This is the typical range
of defined Recovery Times
requested by customers in most
installations.)
Service sensor appears on
thermostat.
One or more sensors have lost
association to the thermostat.
Dispatch Maintenance to the room.
Re-associate all sensors via
procedures.
Replace the batteries in all sensors
within the room.
Evaluate the wiring between each
sensor and the thermostat.
Occupant reports HVAC shuts down
while they sleep.
Sensor is not accurately detecting
occupancy. This is typically seen in
deployments where the bed
placement within the room was
changed after installation, such
that the pillow area of the bed(s)
is further than 10-15 feet from the
sensor.
Assess the room, sensor placement,
and bed location(s). Verify that the
sensor(s) are deployed in
accordance with the Recommended
Best Practices. Corrective
strategies may include:
a. Moving the sensor
b. Adding an additional sensor
to accommodate the new
room layout
c. Changing the room layout
d. Adjusting sensor settings
(contact Telkonet to discuss
options)
e. Adjusting night delay
(contact Telkonet support
for assistance)