User's Manual

Troubleshooting
EcoInsight+ SS6010 I, O & M Guide Telkonet, Inc.
For Use with Firmware Version 2.x 20800 Swenson Drive, Suite 175
Troubleshooting Waukesha, WI 53186
Revision 2.1 [phone]
Page 26 www.telkonet.com
Troubleshooting
Problem Potential Cause Potential Solution
HVAC unit does not operate.
Main electrical failure to the unit.
Many units operate on 230 or
277VAC circuits, so although power
is available to the 110VAC plugs in
the room, the branch circuit
supplying HVAC power may be
interrupted.
Dispatch maintenance. Verify
mains continuity to the unit.
GFI within the HVAC has tripped.
Some models of HVAC systems
(often PTAC/PTHP units) contain
integral GFI (Ground-Fault
Interrupt) systems. Occasionally,
often after a power outage, inrush
current when power returns can
cause GFIs to trip. Most times, this
does not indicate issues with the
unit.
Check and reset units’ GFI systems.
SS6010 has failed.
Replace the SS6010 with a known-
good unit as a comparison-check.
If the replacement unit functions
properly, contact Telkonet and
begin the RMA process.
If the replacement unit does not
function properly, consult a local
HVAC technician to inspect your
HVAC unit.
Door contact is not connected.
Ensure that all door contacts are
connected.
Window or outside door is open.
Ensure that no monitored windows
or patio doors are open.