User Manual

31
Troubleshooting and
Updating WC Gear
Introduction
This section shows you how to troubleshoot Wirecast Gear and how to get updates
Topics
 General
 Drive Initialization
 Windows Update Issues
General
If your Wirecast Gear computer does not operate as expected, the following tips may
provide assistance.
CAUTION: Wirecast Gear is a sealed device, with no serviceable parts and no internal
peripheral bays. Please do not open the chassis to try to diagnose the hardware failure
yourself, unless permitted to do so. This will void your warranty with Telestream and
our manufacturer.
• Close any programs (except Wirecast) that you are not using because other pro-
grams can take up too much memory.
• Save any work in progress, then close and reopen Wirecast.
• Restart the computer. Random problems can sometimes be resolved by a restart.
Be sure to save your work before you shut the computer down.
If you cannot resolve an issue yourself, see Obtaining Support | Information | Assistance.