Operation Manual

Fixing problems
111
Fixing problems
Caring for your telephone
• Never allow the telephone to come into contact with colouring, oily or
aggressive agents.
• Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
• Never use cleaners containing alcohol, cleaners that corrode plastic or
abrasive powders!
Troubleshooting
Pressed key does not respond:
• Check if the key is stuck.
• If the phone is locked, selected dialling keys cannot be used. This also
applies even if an emergency number is saved on this key.
Check whether your telephone is locked (The following message appears
on the screen: "Phone locked. To unlock enter the PIN."). If the phone is
locked, enter your PIN to unlock it.
The phone does not ring on call:
Check whether the ringtone is deactivated (see icon in the status bar on
the display Æ page 86). If it is deactivated, activate the ringtone.
You cannot dial a number:
Check whether your telephone is locked (The following message appears
on the screen: "Phone locked. To unlock enter the PIN."). If the phone is
locked, enter your PIN to unlock it.
To correct any other problems:
First contact the relevant administrator. If the administrator are unable to
correct the problem, contact Customer Service.
Contact partner in the case of problems
Contact your administrator if a fault persists for more than five minutes, for
example.