® C-2000 DIGITAL AIRBORNE TELEPHONE C-2000 User Guide Version 1.
Your new MagnaStar ® C-2000 system offers access to unparalleled features and quality digital connections utilizing the advanced digital Airfone network. The system is backed by a responsive, authorized service network of over 150 dealers nationwide. We are confident that you will enjoy using your new digital airborne telephone and hope that it will serve your in-flight telecommunications needs well into the future.
Table of Contents Simply click on the titles in order to navigate through the document. Brief History of Airfone and Raytheon Introduction General Information How the System Works I. Quick Reference Guide II. Using MagnaStar III. Customer Assistance IV. SATCOM Service V. HF Radio Service Connection VI. Configuration Procedures VII. Signal Coverage VIII. Billing Procedures - Air-Ground Communications IX. Fax and Modem Requirements X. Troubleshooting Information XI.
Brief History of Airfone and Raytheon Verizon Airfone Inc., Raytheon Company, and Teledyne Controls have joined forces to deliver the MagnaStar ® C-2000 Digital Airborne Telephone, a General Aviation telephony product of unparalleled quality and features. Verizon Airfone is the industry leader and premier provider of in-flight telephony services for the commercial aviation market.
Introduction Congratulations on your selection of the MagnaStar ® C-2000 Digital Airborne Telephone. The MagnaStar system is designed to provide years of quality service and reliability onboard your aircraft. Installation by an authorized Dealer will ensure proper cabling and integration with other onboard avionics and related systems. With proper care, your new digital airborne telephone will provide years of clear, high quality airborne communications now and well into the future.
How the System Works The MagnaStar ® C-2000 Digital Airborne Telephone provides the general aviation marketplace – business, governmental and private aircraft – with access to advanced telephony services previously available only onboard commercial aircraft. The MagnaStar system was specifically designed to provide this capability onboard these aircraft, where weight, size, and pressurization considerations are extremely demanding.
Quick Reference Guide A. Placing Voice Calls B. Placing/Receiving Fax and Data Calls B1. Fax and Data Calls with a C-2000 Handset B2. Fax and Data Calls with a CDBR-2 Data Station C. Receiving Calls C1. Remote Answer C2. Call Forwarding D. C-2000 Configuration Procedures E. Calling the Aircraft F. Baud Rate and Link Selection Dialing Prefixes F1. Baud Rate Selection Prefixes for Ind. Modem Calls F2.
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A. Placing Voice Calls Domestic 1. Choose “1” for Voice Call. 2. Press “1” + Area Code + Number (“1” is optional). Credit Card Billing: “0” + Area Code + Number. 3. If you misdial, press “*” to clear the digits and enter the number again. 4. Press “End Call” when finished. International 1. Choose “1” for Voice Call. 2. Press “011” + Country Code + City Code + Number + “+” (OK). Credit Card Billing: “01” + Country Code + City Code + Number + “+” (OK).
NOTE 5: The current link is displayed on the top of the “Main” menu in inverse video. You may switch to an alternate link by simply pressing the “6” key until the desired available link is displayed on the top of the menu. NOTE 6: To setup a “TDD” call you may press “5” whether or not it is displayed.
B. Placing/Receiving Fax and Data Calls B1. Fax and Data Calls with a C-2000 Handset Sending a Fax 1. Plug fax machine or PC into Handsets / Remote Handset data port. 2. If using a fax machine, insert document into the feeder. 3. Take handset off-hook and verify dial tone. 4. Establish a fax mode call by pressing “3” (Fax) on the C-2000 handset. 5. On the fax machine or PC enter phone # and press “Start/Transmit.” 6. After the fax call is connected, the handset may be placed in its holder. 7.
Data Calls 1. The airborne modem should be configured with its “Re-dial” function OFF. 2. Connect the modem or PC’s cord to the handset’s RJ-11 jack. 3. Prepare modem to dial telephone number using DTMF tones. 4. Press “4” (Modem) on the handset and command the modem to dial. 5. When the call is connected, place the handset in its holder. 6. Press “End Call” to end the connection. B2. Fax and Data Calls with a CDBR-2 Data Station Sending a Fax 1.
C. Receiving Calls Steps for Air Traveler When someone calls you, the phone will ring and the number of the ground party will appear on the display screen. If the called handset is busy (and Call Waiting is enabled), the airborne user will hear a Call Waiting (single beep) tone (press “+” to answer incoming call). 1. To accept a call, place the handset off-hook. If the handset is configured for Direct Call Pickup the calling party will be connected and the call billed to the aircraft account.
The user deactivates this feature by using any of the following options: Option #1: Take the handset off-hook and press: “9” (Setup) -“6” (Call Fwd) - “Destination Inplane Number” (which is highlighted on menu). Option #2: Take the handset off-hook and press: “9” (Setup) - “6” (Call Fwd) - “Current Inplane Number” (i.e. forward back to self). Option #3: Call Forwarding is automatically cleared from memory when the ARTU unit is powered down. D.
F. Baud Rate and Link Selection Dialing Prefixes The following dialing prefix capabilities have been added as part of software version 4.0A to facilitate the configuration of a specific data/voice call. These prefixes will override any configurations/factory default values which were previously programmed. F1.
Using MagnaStar A. Introduction B. Verizon Airfone Service Availability B1. Display of Station or Aircraft Number B2. Reasons for Delays in Air-to-Ground Set-up B3. “OCXO Cal Needed” C. Air-To-Ground Calling C1. Placing a Voice Call C2. Placing a Call via the CPI C3. Placing a Call with the Cockpit Headset Interface Panel (C.H.I.P.) C4. Placing a Voice Call Using a Credit Card C5. Aircraft Credit Card Number Option C6. Placing A Call On Hold C7. Two Calls On One Handset C8. Conference Calls C9.
G. Telecommunication Device for the Deaf (TDD) H. Ground-to-Air Calls H1. Receiving Calls In-flight H2. Receiving a Call via the CPI H3. Remote Answer H4. Call Forwarding H5. Viewing/Responding to Stored Messages H6. Viewing an Aircall Number H7. Personal Aircall Numbers I.
II. Using Your MagnaStar® Digital Airborne Telephone MagnaStar C-2000 Digital Airborne Telephone System Operating Instructions A. Introduction All normal operations of the MagnaStar C-2000 Digital Airborne Telephone System are performed using the system’s handset(s). Each handset has a display and a telephone-style keypad with two additional keys, “+” and “End Call.” The keypad is used to dial calls and select various options as described later in this manual.
B. Verizon Airfone Service Availability While the handset is “on-hook” the “Services” menu is displayed. When the handset is placed “off-hook” the Services menu remains approximately five seconds. It is not necessary to wait for the “Main” menu before dialing. If “Air-Ground” does not appear on the handset’s LCD display, the Air-Ground service is not available. If a call is attempted, it will be connected when a channel is acquired.
NOTE 2: If you’re using a phone or headset without a menu screen (such as a WH-10 or C.H.I.P), the steps for placing calls are basically the same as for a phone with a menu screen. However, most WH-10 phones do not have a “+” key or an “End Call” key. Therefore, anytime you are instructed to press the “+” key, you should substitute this action by pressing the hook switch down quickly (less than a second).
C1. Placing a Voice Call Domestic Place the handset off-hook. Choose “1” (Voice), then enter “1” + Area Code + Number. The number will be displayed for approximately one second before it is sent. The digit “1” before the area code is optional and need not be entered. International Place the handset off-hook. Choose “1” (Voice), then enter “011” + Country Code + City Code + Number.
C2. Placing a Call via the CPI Auto Link Switch Enabled - To place a call using a Cell Phone Interface (CPI) with Auto Link Switch enabled is no different than using the Air-Ground link. Place the handset off hook and press “1” for voice, “3” for Fax or “4” for Modem. Dial the ten (10) digit phone number of the party you are trying to reach. If the MagnaStar system is unable to see a usable ground station within range it will auto link switch the call to the Cell Phone Interface unit.
C3. Placing a Call with the Cockpit Headset Interface Panel (C.H.I.P.) The C.H.I.P is intended to allow the cockpit crew to place or receive phone calls through their existing audio control panel. It may also be mounted in the cabin and used with a headset and mic as an alternative to a handset. The C.H.I.P. functions like a WH-10 analog phone with the addition of a few pushbuttons. The Hook Switch pushbutton is used to take the headset “On-Hook” and “Off-Hook.” The Flash Hook pushbutton has two functions.
C5. Aircraft Credit Card Number Option The air traveler has the option to store and use one credit card number for the entire flight and does not require the re-entry of the card number for each call. The system must first be configured for credit mode (see Section VI, B3). The software default value is direct billing mode.
C7. Two Calls On One Handset Should you wish to converse privately with two different parties at the same time, two independent calls can be placed on the same handset. While conversing with the first party, place the call on hold by pressing “+.” Press “8” (2nd Call) to enter second call set-up mode. Call the second party the same way you called the first party. Air-Ground Call: (_____) ____-______ Put Call You may switch between the two calls by pressing On Hold —>+ “+” (Put Call on Hold).
b. Conference Controller. The conference controller is the only conference member who can add conference members or transfer the conference to another Inplane conference member. By initiating the conference you become the conference controller. Pressing “End Call” during the conference will disconnect you and transfer control of the call to the next Inplane conference member. The party who inherits the conference becomes the conference controller.
D. Inplane Calls The inplane calling feature allows you to make calls to other handsets within the aircraft as long as the handset has been assigned an Inplane number. All other handsets which have been assigned an Inplane number are listed on this menu along with their corresponding labels. To place an Inplane call, place the handset off-hook, press “2” (Inplane) and then press the desired Inplane number. To end the Inplane call, press “End Call” or place the handset on-hook.
D1. Phone In Use On the inplane calling menu, the inplane numbers for handset(s) and CDBR-2 port(s) currently off-hook (i.e. a screen other than the “Services” screen is being displayed) are highlighted. This will indicate to the Caller that the Called party is currently using the phone. NOTE 1: On the inplane calling menu next to each inplane number a user defined label may be included.
The user deactivates this feature by using any of the following options: Option #1: Take the handset off-hook and press: “9” (Setup) -“6” (Call Fwd) - “Destination Inplane Number” (which is highlighted on menu). Option #2: Take the handset off-hook and press: “9” (Setup) - “6” (Call Fwd) - “Current Inplane Number” (i.e. forward back to self). Option #3: Call Forwarding is automatically cleared from memory when the ARTU unit is powered down. E.
E1. Facsimile Calls Using a C-2000 Handset Sending a Fax 1. Plug fax machine or PC into Handset. 2. If using a fax machine, insert document into the feeder. 3. Take handset off hook and verify dial tone. NOTE: Some fax machines do not support a dialing capability. In this case, the call must be dialed from the C-2000 handset. In some instances, the airborne party may wish to dial a voice call to the ground fax machine’s number prior to sending the fax.
Receiving a Fax When receiving uplink faxes through the C-2000 handset, participation of both air and ground parties are required. Two methods of accomplishing this are manual and poll receiving. a. Manual Receive Operation. This method of receiving a fax is to first establish voice communication and then switch the call over to fax mode. Most fax machines have a 40 second “time out” on attempting to establish a communication link with another fax machine, i.e.
b. Polling Receive Operation. Polling operation is a mode that allows the fax machines to automatically negotiate a reversal in the direction of transmission. Many fax machines support polling in some fashion but each manufacturer defines their own polling method which may not be compatible with equipment from other manufacturers. If “Restricted Polling” is used, where a Passcode is required for the answering fax to respond, both fax machines must have the same Passcode entered. 1.
Receiving a Fax with Direct Aircraft Dialing The fax machine in the air should be set to answer automatically. 1. The ground party calls 1-888 aircall number assigned to the airborne fax machine. 2. The airborne fax answers and receives. E3. Receiving a Fax via the CPI To receive an incoming fax via the CPI you must use a handset that has Aircraft Alerting enabled. It will also be required to have an Inplane number assigned to the Fax Port to allow the call to be transferred.
F. Data Calls The MagnaStar C-2000 and the Verizon Airfone system provide connections for data modems. The modem software should be configured to dial with DTMF tones. F1. Data Calls Using a C-2000 Handset 1. Connect the Modem or PC’s RJ-11 cord into the RJ-11 jack on the handset. NOTE: As an alternative, the RJ-11 cord may be connected to a remote RJ-11 jack if one is provided for that handset. 2. The airborne Modem should be configured with its “Redial” function off. 3.
F2. Data Calls Using a CDBR-2 Data Station 1. Connect the Modem or PC’s RJ-11 cord into the Data Station RJ-11 jack. The Data Station must be configured for Modem (either via a switch or hard wired). 2. Instruct the PC to dial the desired phone number. NOTE 1: The service indicator (“4” for Modem) should not precede the number. NOTE 2: If using a PC which will also be used to place fax calls, the Data Station may be configured for PC (either via a switch or hardwired).
F4. Link selection dialing prefixes for individual calls #61# Selects Air-Ground (disables Auto Link Switch) #62# Selects GroundCell (disables Auto Link Switch) #63# Selects SATCOM (disables Auto Link Switch) #612# Selects Air-Ground then GroundCell (SATCOM not included in the rotation). Used with Genesys Airshow. NOTE 1: These prefixes override the station default link (see Section VI, D1).
H. Ground-to-Air Calls The ground-to-air calling feature allows the air traveler to be “called” while in-flight by a party on the ground. Once called, the air traveler may accept the call immediately or save the calling number to be redialed at a later time. There are three types of aircall numbers: station (number assigned to each handset), aircraft (number assigned to the aircraft), and personal (number assigned to individual customers via Airfone Cards).
3. The system will connect the call for you and the callback number will be deleted. The number can be stored as a message for later viewing if you cannot or do not wish to respond to the call immediately. • To store the number as a message, press “#” (Store) while the handset is in its holder and the handset will stop ringing. If you do not press “#” (Store), the handset will stop ringing within 50 seconds and the callback number will be automatically stored.
H2. Receiving a Call via the CPI All handsets with “Aircraft Alerting” enabled will ring when the assigned cell phone number is called. To answer you need only to take any ringing handset off-hook. H3. Remote Answer Whenever any phone in the aircraft is ringing, (Inplane, Air/Ground, GroundCell, or SATCOM), the air traveler can answer the call by taking a non-ringing handset off hook and pressing “9” (Setup).
H5. Viewing/Responding to Stored Messages If you cannot respond immediately to a call when it is received, it can be saved as a message for later viewing. If the word “Messages” appears on the “Services” display, one or more calls have been stored. To review messages, place the handset off-hook and press “8” (Aircalls). Stored messages can be viewed by pressing “2” (Aircraft), “3” (Station) or “4” (Personal).
H6. Viewing an Aircall Number The handset’s assigned aircall number will be displayed on the “Services” menu. An Aircraft call number is displayed by placing the handset off-hook, then pressing “8” for ‘Aircalls,’ and then “+” (More). Personal aircall numbers can be obtained by calling Airfone at 1-800-AIRFONE from the ground or “0” (Operator) from the aircraft. H7. Personal Aircall Numbers To register your personal aircall number, place the handset off-hook.
I. Directory Assistance Place the handset off-hook then press “1” (Voice) + Area Code + 555-1212. If you do not know the area code, call Airfone Customer Care (Dial “0” (Operator) while inflight). If you make a mistake when dialing press “*” to clear the entered digits and enter the number again. To end a call press “End Call” or place the handset on-hook. 33 (Rev.
Customer Assistance A. Customer Care B.
III. Customer Assistance A. Customer Care For assistance and general information: Dial “0” from the air or dial 1-800-AIRFONE (247-3663) from the ground. To end a call press “End Call” or place the handset on-hook. Verizon Airfone Inc. and Teledyne Controls Business & Commuter Avionics are committed to providing you with the highest quality inflight communications possible. Prompt assistance and support for your MagnaStar digital airborne telephone is just a phone call away.
SATCOM Service A. Service B. Placing a Voice Call B1. Placing a Voice Call Using A Credit Card C. Ground-to-Air SATCOM Calls C1. Receiving Calls In-flight C2. Remote Answer C3. Call Forwarding C4. Viewing a Terminal ID D. SATCOM Operator Assistance E. Placing a Call Using An Alternate Communications Link E1. Link Selection Dialing Prefixes for Individual Calls F. Conference Calls Using All Available Links G. Speed Dialing H. SATCOM System Management Commands I.
IV. SATCOM Service Nearly all of the features offered with MagnaStar digital handset are available with the SATCOM service connection. The MagnaStar C-2000 Digital Airborne Telephone system connects to Inmarsat Satellite equipment (SATCOM) to provide complete telephony service from your cabin telecommunications system, the C-2000 system.
NOTE: The following dialing formats will be accepted by the MagnaStar for all communication links: Direct Billing Area code + Number “1” + Area code + Number “00” + Country Code + City Code + Number “011” + Country Code + City Code + Number Credit Billing “0” + Area code + Number “000” + Country Code + City Code + Number “01” + Country Code + City Code + Number B1. Placing a Voice Call Using A Credit Card Normally all calls made are charged to the aircraft’s SATCOM billing account.
NOTE 1: Credit Billing is not applicable to Analog SATCOM systems configured for “Handset Mode”. NOTE 2: The MagnaStar will automatically reformat all of the 7 dialing formats listed above into the format “00” + Country Code + City Code + Number before sending the dialed number to the Satellite Data Unit (SDU). A Country Code of “1” (U.S./Canada) is sent to the SDU if a Country Code is not entered by the user. NOTE 3: The current link is displayed on the top of the “Main” menu in inverse video.
C. Ground-to-Air SATCOM Calls C1. Receiving Calls In-flight From the SATCOM system, ground-to-air calls can be directed to a specific handset or handsets. Typically a two-digit code, “Terminal ID Number,” is entered by the calling party following the number assigned to the Airborne SATCOM system. Terminal IDs can be assigned as Aircraft numbers or as Station numbers (see Sections VI, D3 or D4).
C3. Call Forwarding A handset can be configured such that incoming calls (Inplane, Air/Ground, and SATCOM) are automatically redirected to another handset. The user activates this feature by taking the handset off-hook and pressing “9” (Setup) -“6” (Call Fwd), and then enter the “Destination Inplane Number.” NOTE 1: If activated, Call Forwarding is indicated with highlighted text on the Source (“Fwd To x”) and Destination (“Fwd From y”) handsets (with Inplane numbers “x” and “y”) on the “Services” menu (i.
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F. Conference Calls Using All Available Links If a call is in progress, a conference member can be added using the same or another communication link. Place the call on hold by pressing “+” (Put Call on Hold). Press “6” to rotate through the available links (Satcom, GndCell or Air-Gnd). Press “1” (Voice). Dial the telephone number. After the called party answers, press “+” (Add Call to Conference).
HF Radio Service Connection A. Placing an HF Radio Call A1.
V. HF Radio Service Connection The MagnaStar C-2000 system can be connected to an HF Radio to provide access to that communications medium from the cabin handsets. The connection can be made directly, or through the aircraft audio panel. The push-to-talk (PTT) function required by the radio is voice activated, eliminating the need for cumbersome PTT buttons on the handsets.
A1. Conference Calls Air-Ground If a call is in progress, an HF conference member can be added. Place the call on hold by pressing “+.” (Put Call on Hold). Press “7” (HF Radio), and proceed as though for normal conference connection. NOTE: When any conference member (i.e. Inplane, GroundCell, SATCOM, Air-Ground) speaks, the voice activated Push-to-Talk (PTT) will be activated and the HF Radio will be keyed.
Configuration Procedures A. Station Configuration at a Glance B. Set-Up Action Requiring the Maintenance Passcode B1. Starting a Maintenance Session B2. Changing the Maintenance Passcode B3. Setting the System Call Billing Mode B4. Credit Card Calling B5. Digital Handset Station Set-Up B6. Station Ringer On/Off Control B7. Additional Station Attributes B8. Aircall Numbers B9. Station Alerting for Aircraft Aircall Number B10. Direct Call Pick-Up B11. Setting the Inplane Number (Seat-to-Seat Calling) B12.
D. Set-Up Capabilities for SATCOM D1. Setting the Station Default Link D2. Auto Link Switch D3. Digital CEPT-E1 SATCOM Terminal ID Numbers D4. Analog SATCOM Terminal ID Numbers D5. Analog SATCOM Interface Configuration D6. Station Alerting for Aircraft Terminal ID Number D7. Aero I/H + Dialin D8. Aero H+ Higher Rate Fax Dialing E. Set-Up Capabilities for HF Radio E1. Voice Activated PTT Enable/Disable E2. Voice Activated PTT Decay E3. Voice Activated PTT Sensitivity E4. Setting the HF Radio Option Label F.
VI. Configuration Procedures The Setup option on the main menu gives the user the ability to vary some aspects of the system configuration. Some of these require the entry of a passcode to prevent unauthorized access. Note: Those functions which are denoted as System Functions apply to the entire C-2000 system and can be programmed from any single MagnaStar handset. A.
B. Setup Action Requiring the Maintenance Passcode B1. Starting a Maintenance Session Place a handset off-hook. Press “9” (Set Up) and then press “+” (More). Enter the maintenance Passcode. Refer to the MagnaStar Installation Manual for further information. NOTE: The above sequence is referred to in the following paragraphs as “Starting a Maintenance Session.” If you make a mistake when entering the maintenance Passcode, press “*” to clear the entered digits and enter the Passcode again.
B5. Digital Handset Station Setup Start a Maintenance Session. Press “+” (More) and then press “1” (Station Setup) to view the current station setting. Press the number corresponding to the desired mode. 1 - Cockpit The difference between a cockpit station and a cabin station is the billing mode. See Section VI, B3. 2 - Cabin Normal handset mode. 3 - Fax A mode that allows for direct dialing from a fax machine or fax-equipped PC. Does not require any handset operations.
B7. Additional Station Attributes Start a Maintenance Session. Press “+” (More) twice. The display will prompt you through the attribute menus and permit you to change the desired attributes. The digital handset ringer volume, auxiliary call alerter, handset speaker volume, and LED blink rate can be changed through this selection by the system operator. B8. Aircall Numbers a. Registering Station Aircall Numbers. Start a Maintenance Session.
B9. Station Alerting for Aircraft Aircall Number In a system with several digital handsets the user may wish to have certain handsets disabled from ringing for uplink calls to the aircraft Aircall Number. Calls to the station aircall number are unaffected by this option. Start a Maintenance Session. Press “4” (Phone #) and then press “2” (Aircall) followed by “+” (More). Press “1” (yes) or “2” (no) for desired setting. This step also affects the Call Alerter Switch (CAS) in the same manner. B10.
B12. Resetting the Inplane Number Start a Maintenance Session. Press “4” (Phone #) and then press “1” (Inplane). The Inplane number that had been assigned to the handset is now available for reassignment. Once a handset’s Inplane number has been reset the handset cannot receive Inplane calls until another number has been assigned. B13. Setting an Inplane Label In addition to assigning Inplane numbers to digital handsets they can also be “named.” Start a Maintenance Session.
B15. Configuring the Auxiliary Call Alert Function In addition to the handset ringer a Call Alerter Switch (CAS) is available to control cabin chimes, indicator lights, or other devices used to indicate receipt of an aircall. The CAS can control up to ten independent devices and is configured through the “Setup” option screens. Start a Maintenance Session at the handset to be configured. Press “+” (More) three times to get to the Auxiliary Call Alerter configuration screen.
B18. CDBR-2 and Remote Program Option If the system includes a Cabin Distribution Bus Repeater Model 2 (CDBR-2) with connection to a fax machine, modem, or 4-wire analog phone, a means to program this station via any digital handset is available. Place any digital handset off-hook, press “9” (Setup), followed by “7” (Remote Program). The screen will prompt you to flash hook the station you wish to program. Temporarily lift the handset of the station you wish to program.
B20. 9600 bps/4800 bps Modem Data Calls Software version 4.0A (or later) allows for two simultaneous single channel 4800 bps Air-Ground modem calls, or a single dual channel 9600 bps Air-Ground modem call. To set up the station default modem call baud rate, start a Maintenance Session. Press “+” (More) and then “5” (Modem). Press “1” (4800 bps) or “2” (9600 bps) for desired setting. B21. Modem Data Call Handoffs (This is a System Function) Software version 4.
C. Programming Speed Dial Numbers C1. Speed Dial Locations *550 to *599 (This is a System Function) These locations are accessible to and may be modified by any handset user. Place the digital handset off-hook. Press “9” (Setup) and press “*” (Speed Dial Setup). Enter the telephone number you wish to store by the format below: Service Requested: 1 - Voice 3 - Fax 4 - Modem 5 - TDD Then enter Area Code + Number.
C2. Speed Dial Locations *510 to *549 (This is a System Function) These locations are only accessible to people with access to the maintenance Passcode. Start a Maintenance Session. Press “*” (Speed Dial Setup) and follow the directions as described in Section C1. D. Set-Up Capabilities for SATCOM The addition of a SATCOM connection to the C-2000 system allows for additional set-up capabilities. The previously described Setup and Maintenance features still apply, including Starting a Maintenance Session.
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D4. Analog SATCOM Terminal ID Numbers Analog SATCOM Terminal ID numbers are entered as described in Section D3. NOTE 1: The range for Analog SATCOM Terminal ID numbers is limited to “000-099” with Honeywell systems in “PBX Mode.” With other Analog SATCOM systems in “Handset Mode” the Terminal ID numbers are limited to “001-002.” NOTE 2: For Handset mode, Terminal ID 001 corresponds to AIU Channel 1 and Terminal ID 002 corresponds to AIU Channel 2.
D6. Station Alerting for Aircraft Terminal ID Number In a system with several digital handsets the user may wish to have certain handsets disabled from ringing for uplink calls to the aircraft Terminal ID number. Calls to the station Terminal ID number are unaffected by this option. Start a Maintenance Session. Press “4” (Phone #) and then press “3” (Satcom) followed by “+” (More). Press “1” (yes) or “2” (no) for desired setting. This step also affects the Call Alerter Switch (CAS) in the same manner. D7.
E. Set-Up Capabilities for HF Radio The addition of an HF Radio connection to the C-2000 system allows for additional Setup capabilities. The previously described Setup and Maintenance features still apply, including Starting a Maintenance Session and general system/handset selections. NOTE: The SATCOM and HF Radio options will only appear on the Main Menu when the C-2000 System is configured for these options. If another name was entered for (HF Radio) it will appear instead of (HF Radio). E1.
E4. Setting the HF Radio Option Label (This is a System Function) The HF Radio Label is accessible and may be modified by the handset user. Start Maintenance Session. Press “6” (AIU), Press “2” (HF Radio), and then press “+” (More). The stored label for the HF Radio will be displayed. To receive on-screen instructions for entering the 8-character alphanumeric label, press “0” (Help). There are four different character lists: punctuation characters, upper case letters, lower case letters and digits.
F3. Aircraft Alerting To receive an incoming call via the CPI the desired handset must have “Aircraft Alerting” enabled. In a system with several digital handsets, the user may wish to have certain handsets disabled from ringing for uplink calls to the CPI number. Start a Maintenance Session. Press “4” (Phone #) and then press “3” (Satcom) followed by “+” (More). Press “1” (yes) or “2” (no) for desired setting. This step also affects the Call Alerter Switch (CAS) in the same manner.
Signal Coverage A.
VII. Signal Coverage A. Airfone North American Terrestrial Network 61 (Rev.
Billing Procedures A.
VIII. Billing Procedures: Air-Ground Communications A. Master Account: A Master Account must be established for each aircraft. The Master Account guarantees all MagnaStar system charges made onboard the aircraft and may be assigned to: •American Express •Visa •MasterCard •Monthly Invoice* The MagnaStar C-2000 system on an aircraft may be configured in one of two ways: 1. Master Account Direct Charge - Unless users choose to slide their own cards all calls are automatically billed against the Master Account.
Fax and Modem Requirements A. General Comments B. Fax Requirements C.
IX. Fax and Modem Requirements A. General Comments Your MagnaStar C-2000 Digital Airborne Telephone system supports both facsimile (fax) and data modem calls utilizing the Verizon Airfone Service Network. For SATCOM equipped aircraft please consult your SATCOM equipment manual and service provider for specific fax and modem requirements. The MagnaStar fax and data modem service supports current industry standards such as error corrections, and data compression.
Troubleshooting Information A. Handset Text Messages B. Fault Codes C. Corrective Action Guide D.
X. Troubleshooting Information A. Handset Text Messages The MagnaStar system provides information screens that display text messages. If the radio detects certain types of operational faults, the digital handset will display the appropriate message. These text messages are intended to help the user determine why a call may not be placed or why a call may have been interrupted.
There are several reasons why abnormal call termination may occur. They may be caused by poor radio link conditions, antenna blockage, radio frequency interference, base station coverage problems because operation is below 18,000 feet or ground network problems. If an aircraft is experiencing excessive call hand-off failures, then it is suggested to first check the RF cabling and antenna installation on the aircraft.
The “Waiting On System Warm-up” handset text message shown below will be displayed when the system is first powered up and has just completed built in test. The system warm-up is to allow the ARTU reference oscillator to warm-up and meet the frequency accuracy required for the system. This Ówarm-up time lasts for four minutes afteo 1 Tfminute 66 (Rev.
The “Check CDBR Cabling” handset text message Check as shown below will be displayed when the ARTU CDBR detects a synchronization problem on the LAN bus Cabling between the ARTU and the LAN repeaters. Typically this fault condition occurs because of cabling problems. The most common cause of this problem is Handset Operation May incorrect wiring or pinched wiring in the connector Be Intermittent backshell.
Checking Handset Setup Information Screen The following screen progressions show how to check the handset “setup” information. These screens do not require the user to start a Maintenance Session. Info Air-Ground Select “9” Direct Call Pick-up is Enabled. Select “+” Select “+” ▲ Elapsed Time Indicator XXXX Minutes Auto Link Switch is Enabled. Select “+” ▲ ▲ ARTU Serial Number MSAXXXX Select “+” Aircraft Number Alerting is Enabled.
B. Fault Codes MagnaStar faults are logged in the Air Radio (ARTU) and are displayed on the handset as a fault code number. The faults and their associated display codes are listed below: Displayed Fault Code Description Fault Code 001 Fault Code 002 Fault Code 004 Fault Code 008 Fault Code 016 Fault Code 032 Fault Code 064 Fault Code 128 Fault Code 301 Non-recoverable transceiver fault Over-temperature Synthesizer malfunction OCXO malfunction 820 MHz oscillator malfunction 20.
(Rev. 8/04) 70 ® 2. All handsets are dead. Blank display on handset. 1. For portable handsets, check connector for bent or damaged pins. 1. Only one station handset is dead. Blank display on handset. 4. If ARTU red “fault” indicator is not illuminated (built-in test passed), then check LAN Bus for wiring problems or defective LAN Device. 3. Observe indicator lamps on front panel of ARTU. Green light should be on when power is applied.
(Rev. 8/04) 71 ® 5. A ringing phone is answered and dial tone is heard. 4. Aircraft not receiving CA115. 1. Check ARTU to CDBR and inter-CDBR cable for opens, shorts to ground, or shorts between pins. Disassemble EMI backshells on cable ends to ensure there are no wires being pinched between the two backshell halves. 3. Handset displays “Temporary Service Disruption” or “Check CDBR Cabling.” 2. Verify C.A.S. is programmed correctly. 1. Enable Direct Call Pick-up. 2.
(Rev. 8/04) 72 ® 7. Cannot make seat-to-seat inplane calls. 6. Handset doesn’t ring or external alerter (i.e. sonalert) light does not actuate.
(Rev. 8/04) 73 ® 1. Verify “Air-Ground” appears on “Services” screen (handset on-hook) when aircraft is at an altitude of 18,000 feet or above. 8. Cannot make air-to-ground calls. Dropped calls. 3. Cycle power to the system using a 30 second interval between breaker off to breaker on. 2. If no error message appears on handset screen while attempting to dial a party on the ground: a) Physically inspect the antenna.
(Rev. 8/04) 74 ® 11. Handset speaker volume not loud enough/too loud. 10. Cannot access maintenance screens. 1. If the fault code is an odd number, cycle power to the system using a 30 second interval between breaker off to breaker on. If error codes or failure indication are still present on handset screen while attempting another call, remove and replace ARTU. 9. Handset displays error codes or failure indication. Press “9” for setup at main menu.
(Rev. 8/04) 75 ® 13. Over time the voice audio starts to break up, gets static in back-ground. Calls drop intermittently. 1. Most likely there is a problem with the RF cabling or an RF component, i.e., duplexer or antenna. a) Using alcohol and a Q-tip, clean and inspect all coax connector ends. Replace, tighten, and clean connectors. b) Ensure the tightness of all RF coax cable connectors.
D.
D. Configuration Screen Flow Chart, cont.
D. Configuration Screen Flow Chart, cont. Remote Program* Flash Hook Remote Station Assigned Maintenance Session Link (See previous page) 4 + 5 Modem (See previous page) 1 Station Setup Station 1 Cockpit 2 Cabin Uplink 3 Voice 4 Fax 5 TDD + Auxiliary Call Alerter * Cadence + Speaker Gain + Sidetone + 78 (Rev.
Aircall Numbers ®
XI.
Notes 80 (Rev.
Notes 81 (Rev.
