Instructions

AP033 Active Differential Probe
20
Returning a Probe
Contact your local Teledyne LeCroy service center for calibration or other service. If the
product cannot be serviced on location, the service center will give you a Return Material
Authorization (RMA) code and instruct you where to ship the product. All products
returned to the factory must have an RMA.
Return shipments must be prepaid. Teledyne LeCroy cannot accept COD or Collect
shipments. We recommend air-freighting. Insure the item you’re returning for at least the
replacement cost.
1. Contact your local Teledyne LeCroy sales or service representative to obtain a Return
Material Authorization.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing material (or equivalent)
and box.
4. Label the case with a tag containing
• The RMA
• Name and address of the owner
• Probe model and serial number
• Description of failure
5. Package the probe case in a cardboard shipping box with adequate padding to avoid
damage in transit.
6. Mark the outside of the box with the shipping address given to you by the Teledyne
LeCroy representative; be sure to add the following:
• ATTN: <RMA assigned by the Teledyne LeCroy representative>
• FRAGILE
7. Insure the item for the replacement cost of the probe.
8. If returning a probe to a different country, also:
• Mark shipments returned for service as a “Return of US manufactured goods
for warranty repair/recalibration.”
• If there is a cost involved in the service, put the service cost in the value
column and the replacement value of the probe in the body of the invoice
marked “For insurance purposes only.”
• Be very specific as to the reason for shipment. Duties may have to be paid
on the value of the service.