Operation & Maintenance Manual

TELCOSAT RPT 700
Page | 18
Document use is restricted to that described on the cover
7. APPENDIX B
7.1 RETURNED GOODS PROCEDURE
7.1.1 Technical Information
Contact Telcosat Inc or your supplier to determine whether or not an item should be returned for repair.
Contact Telcosat Inc 403 291 4031 or email, (Go to www.telcosat.com for email link.)
7.1.2 Return Identification
Please provide the following information with each repair.
1. Date of requested repairs.
2. Customer name with full address for returning goods
3. Contact person responsible for returning the product for repairs
4. Client telephone number
5. Serial number (serial number is located on the exterior heat sink)
6. Original purchase date
7. Reason for return.
7.1.3 Shipping Procedure
Ship all returned goods PREPAID to the following address:
Product Repairs,
Telcosat Inc,
Bay 116 1919 – 27
th
Avenue NE,
Calgary, Alberta,
Canada. T2E 7E4
Telephone [phone]
Fax [phone]
Your commercial invoice must state REPAIR/RETURN. Failure to provide proper Commercial Invoices
may result in taxes and duties which will be charged back to the client.
7.1.4 Return Shipments
All returned shipments will be sent PREPAID, to the customer’s indicated address.
Any extra packaging material will be charged back to the client.