User Manual

User Maintenance
User Maintenance
This section contains information on how to resolve use-related problems and how to care for your probe.
Oscilloscope Firmware
If some of the LEDs or features do not appear t o function correctly, first go to www.tektronix.com/software to check for
probe/oscilloscope compatibility and to download the latest oscilloscope firmware. Read the release notes and other information
associated with the firmware upgrades to learn about any anomalies that may exist with your probe/oscilloscope combination when
usingthatversionoffirmware. It is good practice to periodically check the Web site for new firm ware versions that enhance the
performance and capabilities of your Tektronix instruments.
Troubleshooting
The LEDs on the probe alert you to error or status conditions affecting the probe. If you have the latest firmware installed on the
host oscilloscope and the probe LEDs do not light as expected, or if some of the probe features do not work properly, an error
condition may exist. S ee the following table:
Symptom
Possible cause
LEDs on the probe do not light.
The oscilloscope channel may be bad: Try another channel or another oscilloscope. If the
probe still does no t work, the probe is defective, and must be returned to Tektronix for repair.
An error message displays on
the oscilloscope.
The message will describe the cause and solution. For example, if the Dega uss Needed
message appears, perform the degauss procedure.
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