Datasheet

Silver Care Service Plans
Your uptime and value protection is our priority
Features & Benefits
Minimiz
e Downtime – Faster repair time than without coverage (average
is 5 days faster)
No Addit
ional Repair C osts – Service plan covers all parts, labor, and
transportation (2-day air shipment in both directions within the country)
”Like-n
ew” Factory Performance – Instruments returned to like-new
factory performance after the repair is completed
No Hassl
e Service – No purchase orders, quotes, or approval d elays –
you are one phone call away from starting the re pair pro cess
Two Ser
vice Options – Cho ose between a 3- or 5-year extended
warranty plan
Convenience
Minimize downtime with a Tektronix Silver Care plan. You are one phone
call away from starting your repair process – no quotes, purchase orders, or
approval delays. With a Silver Care plan your instrument gets priority in the
queue at the depot, ahead of on-demand repairs. Online tools are available
to book your r
epair order and track your instrument’s progress.
Tektronix service coverage spans the globe. Depot t echnicians eve rywhere
have immedi
ate access to Tektronix replacement parts and tools that speed
their work. Your uptime is our priority.
Performance
As the original equipment manufactu rer, Tektronix guaran tees your repaired
instrument is returned to like-new factory performance. Our worldwide
service cen
ters are staffed by t he most experienced technicians in the
industry, and are equipped with tools and software optimized for the
purpose of restoring your products to like-n ew condition. You r instruments
receive the latest firmware u pdates and safe ty modifications.
Compliance
All repair
work includes calibration and adjustments to restore published
accuracy specifications, ensuring that all measurement results can be
trusted. Calibrations are performed under ISO9 001:2008 Registered Quality
System and in comp liance with metrology standards:
ISO/IEC 17025:2005
ANSI/NCSL Z540.1-1994(R2002)
ISO9001:2008
Silver Care Purchasing Options
Plan Type Advantag
e
Service option at product purchase
(R3, R5)
Economi
cal and contributes to lowest
cost of o
wnership
Service contract during product warranty
(R3DW, R5DW)
Predictable budget and no risk of
coverage gap
SILV100
SILV200
SILV400
SILV600
SILV900
Silver Care Packages
Lower cost of ownership and returns
equipment to like-new performance.
Available as a physical package at point
of sale or during standard warranty
period
On-demand per incident Cost incurred at time of repair