Manual

Advanced Features and Troubleshooting Manual 47
Troubleshooting Phaser 750 Printers
TekSMART™ Knowledge Base
www2.tek.com/TekSMART/
■ Is the same troubleshooting knowledge base used by Tektronix Customer Support
staff
■ Application issues
■ Networking issues
■ Printer errors
■ Print-quality issues
■ Troubleshooting
Other online services
Internal Printer Pages
The printer has several internal help pages available. Refer to the Menu Map for a list and
printing instructions.
Anonymous ftp server ftp.tek.com/Color_Printers/
Subscribe to email update notices www.colorconnection.tektronix.com
Help Pages
Page Description Location
Menu Maps Multiple page map with all
functions, help pages, help
routines from HELP and
MENU front panel buttons.
At the Ready prompt, press MENU,
which displays Menu Maps and print.
Help Guide Multiple page help guide to
solve common printer
problems from the HELP
front panel button.
At the Ready prompt, press HELP, which
displays Help Guide, and print.
Startup Page Single page with printer and
configuration information,
that prints after power-ups
unless turned off.
At the Ready prompt, press HELP, and
scroll to About My Printer, press Menu,
and scroll to Startup Page, and print.
Diagnostic Test Pages Helps to evaluate and
troubleshoot Print-Quality
through test pages.
At the Ready prompt, press HELP, and
scroll to Print-Quality, press Menu
which displays Help Pages, press Menu,
and scroll to Diagnostic Test Pages, press
Print.
Solid Fill Test Page Helps to troubleshoot
repeated Print-Quality
defects by measuring
distances between defects to
determine the problem.
At the Ready prompt, press HELP, and
scroll to Print-Quality, press Menu,
which displays Help Pages, press Menu,
and scroll to Solid Fill Test Page, press
Print.
Supplies Page Helps to evaluate the status
of the printer's supplies.
At the Ready prompt, press HELP, scroll
to Supplies Information, press Menu and
scroll to Supplies Page, press Print.