User Manual Phaser® 380 Color Printer First printing October 1997 070-9662-01
Copyright © Tektronix, Inc. Printed in the U.S.A. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. The method of printing employed by a Tektronix Phaser¨ 380 Color Printer is covered by U. S. Patent No. 5,372,852.
Phaser® 380 Warranty Tektronix warrants that the Phaser 380 printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If this product proves defective during the warranty period, Tektronix, at its option, will either repair the defective product on-site without charge for parts and labor, or provide a replacement in exchange for the defective product.
Users safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the speciÞed power cord and connector. Refer to a qualiÞed service technician for changes to the cord or connector.
Contents 1 Introduction Overview 1-1 Information roadmap 1-4 User Manual 1-4 Diskettes 1-4 CD-ROM 1-4 World Wide Web 1-4 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Optional accessories 2-4 Touring the printer 2-6 Registering the printer 2-7 Removing the packing material 2-7 Installing the optional Lower Paper Tray Assembly 2-8 Installing the maintenance tray 2-11 Loading ink sticks 2-13 Choosing media tray configurations 2-14 Standard media tray 2-14 Op
Unlocking the transit restraint 2-26 As the printer warms up 2-27 Turning off the Startup Page 2-27 Front panel controls 2-27 Accessing the front panel menu 2-28 Selecting a language for the front panel 2-29 Help Pages overview 2-30 Printing Help Pages from the front panel 2-30 PC/Windows software 2-31 Installer overview 2-31 Installing printer software for Window 95 2-32 Installing printer software for Windows NT 4.0 2-34 Installing printer software for Windows NT 3.
Using the Windows NT 3.51 PostScript driver 3-12 Using the Windows NT 4.0 PostScript driver 3-12 Printing from DOS 3-15 Printing from a Macintosh 3-16 Using Macintosh printer drivers 3-16 Using the printerÕs front panel 3-16 Using the Phaser 380 printer driver 3-18 Using the Apple LaserWriter 8.3.
Printing transparencies 3-39 Transparency quality tips 3-40 Manual-feed printing 3-41 Duplex printing 3-44 Printer languages: PostScript, HP-GL, PCL5 3-45 Fonts 3-46 Resident typefaces (PostScript) 3-46 PrinterÕs Extended Features option 3-47 4 Printing: Beyond the Basics Working with color 4-2 General guidelines 4-2 TekColor corrections Ñ making the best selection 4-3 Deciding which color correction to use 4-4 Color correction descriptions 4-6 Turning off all color corrections 4-6 Printing the brightest
5 Caring for Your Printer Overview 5-1 Adding ink 5-2 Ink handling tips 5-3 Emptying the waste liner (A) 5-4 Replacing the maintenance tray (B) 5-7 Replacing the media tray separator pad 5-10 Cleaning the printer 5-13 Cleaning pages 5-13 Cleaning supplies 5-14 Reordering cleaning kit supplies 5-14 Using isopropyl alcohol 5-15 Identifying cleaning procedures 5-16 Cleaning for light stripes: printhead 5-17 Cleaning for upper tray jams: media pick roller 5-20 Cleaning the upper pick roller manually 5-24 Clean
6 Troubleshooting If you need help 6-1 Receiving email update notices 6-2 Using the automated fax systems 6-3 Front panel messages 6-4 Problems and solutions 6-8 All about media jams 6-17 Locating jammed media 6-18 Removing jammed media 6-19 If your file doesnÕt print 6-21 General things to check for 6-21 Macintosh users 6-21 Windows users (general) 6-22 Windows 3.1 users 6-22 Windows 95 users 6-22 If you are using PC/NFS 6-23 If you canÕt print from Windows to an LPT port 6-23 Windows 3.
Selecting page sizes in Windows applications 6-35 Windows 3.
8 Supplies, Accessories, and Expanding Your Printer Tektronix supplies: the mark of quality 8-1 Customizing your printer 8-1 Ordering printer supplies 8-2 Interface cables and adapters 8-3 Extended Features upgrade 8-4 Lower Paper Tray Assembly (recommended) 8-5 Printer Station (recommended) 8-5 Media tray 8-5 Memory upgrade 8-6 Font upgrade 8-6 600 x 300 dpi upgrade 8-6 PhaserShare network cards (recommended) 8-7 Benefits of networking the printer 8-7 Phaser Copystation 8-8 SCSI hard disk 8-8 PhaserPrint
Chapter 1 Introduction Overview The Tektronix Phaser¨ 380 Color Printer uses TektronixÕ solid ink-jet technology. Solid ink-jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferred onto paper. The ink hardens so rapidly that it does not have time to bleed into the paper, so the printed colors remain brilliant and well-deÞned.
1 Introduction Configurations. In its standard conÞguration, the printer provides 300 x 300 dots-per-inch (dpi) resolution color printing, 16 Mbytes of memory and a total of 39 fonts. Adding the Extended Features option increases print resolution and print performance, making it the choice for demanding print jobs.
Introduction 1 Font support. The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5, and a variety of user-deÞned fonts. To extend font capacity, additional PostScript fonts can be downloaded to the printerÕs memory or can be stored on a SCSI-connected external hard disk. Color corrections. TekColorª Correction provides several user-selectable color correction modes that let you optimize your color prints. Print quality modes.
1 Introduction Information roadmap Tektronix provides information on the Phaser 380 printer in several ways: User Manual The Phaser 380 Color Printer User Manual (this manual) includes information on setting up and using the printer: ■ Hardware and software set up ■ Selecting print features in a driver ■ Caring for your printer ■ Maintaining print quality and troubleshooting problems Diskettes The printerÕs diskettes contain printer drivers, printer description Þles, color sampler charts, and util
Chapter 2 Getting Set Up At a glance Installation of your printer involves these tasks: 1. Setting up the printer (page 2-2). Putting all the pieces together: unpacking the printer and accessories, installing the optional equipment such as the Lower Paper Tray Assembly, Printer Station and Phaser Copystation, loading the media tray(s), loading ink sticks, and installing the maintenance tray.
2 Getting Set Up Setting up the printer What you get with your printer The printer and its basic accessories are shipped in a single box. If you ordered an optional PhaserShareª network card, Lower Paper Tray Assembly, Printer Station, or Phaser Copystation, each is shipped separately. The following items are shipped with the printer: 1. Quick-Start Installation guide 2. Phaser 380 printer ColorStix¨ ink starter pack 3. Paper tray (universal) 4. Power cord 5. Parallel cable adapter 6.
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2 Getting Set Up Optional accessories When you order one of the printerÕs optional accessories, each is shipped separately. 2-4 1. PhaserShare™ network card (recommended). A PhaserShare network interface card provides Ethernet, Token Ring or LocalTalk/serial connectivity to PCs, Macintosh computers, and UNIX and VMS workstations. 2. Lower Paper Tray Assembly (recommended). With a 250-sheet capacity (paper only), the Lower Paper Tray Assembly adds dual-tray printing capability to your printer.
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2 Getting Set Up Touring the printer Use the following illustration to familiarize yourself with the printer. 1. Front-cover release 2. Front-panel menu display and buttons 3. Exit cover 4. Exit-cover release button 5. Ink-loading bins (under top cover) 6. Top-cover release 7. On/Off switch and access to I/O ports 8. Transit restraint lock 9. Media tray 10. Front cover 11.
Getting Set Up 2 Registering the printer The printer is shipped with a warranty registration card. 1. Find the registration card that is appropriate for you (U. S. or international versions). 2. Fill out the registration card and mail it. By registering your printer with Tektronix, you are validating the product warranty and you are ensuring that you will be sent information about upgrades, services, and accessories as they becomes available.
2 Getting Set Up Installing the optional Lower Paper Tray Assembly A Lower Paper Tray Assembly for paper printing is available as an option. Use Tektronix order number Z380LTA. Caution To avoid damage, let the printer cool down for at least 45 minutes before you begin installing a Lower Paper Tray Assembly. This provides sufÞcient time for the melted ink to solidify. The Lower Paper Tray Assembly uses a universal tray with a capacity of 250 sheets of paper.
Getting Set Up 2 9662-04 Install the Lower Paper Tray Assembly using these steps: 1. Note Remove the paper tray from the Lower Paper Tray Assembly. To ensure proper printer operation, install the printer and Lower Paper Tray Assembly on a ßat surface having no more than 2 degrees of tilt. This is approximately equivalent to lifting one side of the printer 16 mm (0.625 in.) off a level surface. The operating location must be capable of safely supporting approximately 136 kg (300 lbs.).
2 Getting Set Up 2. Place the printer on top of the Lower Paper Tray Assembly. 3. Make sure that the left and right alignment pins Þt in the holes in the base of the printer. 4. Plug the Lower Paper Tray Assembly cable into the printer.
Getting Set Up 2 Installing the maintenance tray The printer is shipped with a maintenance tray that must be installed before printing is possible. The front panel displays a message indicating when the maintenance tray is low, allowing you to make a limited number of prints before the tray is depleted. To avoid printing delays, always keep an extra maintenance tray available. When you reorder a replacement maintenance tray for the printer, use Tektronix order number 436-0303-00. Note 1.
2 Getting Set Up 3. Remove the packing materials from the maintenance tray. Retain the plastic bag for disposal of the used maintenance tray. 4. Install the maintenance tray by sliding it into the printer. To prevent jams at the media tray, be sure to push the maintenance tray into the printer until both sides latch Þrmly into place. 9662-08 5. Close the front cover. After a short delay, the maintenance tray begins an initialization process.
Getting Set Up 2 Loading ink sticks The printerÕs standard accessories include a box containing one of each color Phaser 380 ColorStix solid-ink sticks: magenta, cyan, yellow and black. YouÕll need to load the box of ink sticks during printer set up. To ensure that your printer is always available for use, immediately reorder and maintain a stock of each color ink stick. Refer to ÒOrdering printer suppliesÓ on page 8-2 for ordering information.
2 Getting Set Up Choosing media tray configurations Standard media tray Use the adjustable, 250-sheet media tray shipped with your printer for paper, letterhead, label stock, and transparency print jobs. A media selector switch located on the side of the media tray selects between paper and transparency printing. Depending on the switch setting, the printer changes the ink density to match the type of media used (paper or transparency).
Getting Set Up 2 Loading media trays The universal tray shipped with the printer recognizes seven media sizes: Executive, A4, Letter, Legal, Tabloid, A3 and Tektronix Tabloid Maximum. Tray-fed printing of custom media sizes ranging from 184.2 to 332.5 mm (7.25 to 13.09 in.) wide to 266.7 to 471.2 mm (10.55 to 18.55 in.) long are also supported. The printerÕs media tray accepts bond, book and cover paper ranging from 60 to 117 g/m2 (16 to 80 lbs.).
2 Getting Set Up Loading paper in the upper and lower trays The Lower Paper Tray Assembly accepts paper media only; it should not be used for printing transparencies or label stock. Note 1. Prior to loading paper in a tray, fan the paper to release sheets that are stuck together. 2. Load up to 250 sheets of paper in the media tray. A label on the inside of the paper tray provides a Þll line to indicate the trayÕs maximum capacity.
Getting Set Up 5. 2 Insert the media tray into the printer.
2 Getting Set Up Loading transparencies in the media tray 1. Prior to loading transparencies in the upper media tray, fan the transparencies to release sheets that are stuck together. Always handle transparencies by the edges and with both hands to avoid Þngerprints and creases, which can result in poor print quality. 2. Load up to 100 transparency sheets in the upper media tray. A label on the inside of the paper tray provides a Þll line to indicate the trayÕs maximum capacity.
Getting Set Up 5. 2 Insert the media tray into the printer.
2 Getting Set Up Connecting the printer Printer ports The printer is shipped with parallel and SCSI port connectors available on the rear panel. In addition, the printer can support one optional PhaserShareª network card. Note See ÒInterface cables and adaptersÓ on page 8-3 about ordering cables for connecting the printer. All ports and network protocols are simultaneously active. The printer accepts print jobs on a Þrst-come, Þrst-served basis.
Getting Set Up 1. 2 PhaserShare card port (optional) The printer accepts one of the following: ■ ■ ■ PhaserShare Ethernet card supporting TCP/IP, Novell NetWare, EtherTalk, Telnet and FTP protocols. PhaserShare Token Ring card supporting TCP/IP, Novell NetWare, TokenTalk, Telnet and FTP protocols. PhaserShare LocalTalk/Serial card. The PhaserShare Network Cards and Software System Administrator Manual contains all the information necessary for conÞguring and using the optional network interfaces.
2 Getting Set Up PhaserShare network and serial connections Optional PhaserShare cards provide Ethernet, Token Ring, or LocalTalk/Serial connections for the printer. PhaserShare network cards offer high performance and ßexible workgroup connectivity. All data input ports and network protocols are simultaneously active. Print jobs are processed on a Þrst-come, Þrst-served basis. PhaserShare cards can be purchased initially with the printer or later as a separate upgrade kit.
Getting Set Up 2 Parallel connection The printer supports a standard (uni-directional) parallel port. The parallel port can also be set for bi-directional communications using downloadable utility Þles or from your World Wide Web browser. Refer to the on-line manual on the printerÕs CD-ROM for instructions on using utility Þles to control the parallel port.
2 Getting Set Up SCSI peripheral devices The SCSI port is used for connecting these optional peripheral devices: ■ Phaser Copystation To set up the Phaser Copystation and to connect it to your printer, refer to the Phaser Copystation User Manual. Refer to ÒPhaser CopystationÓ on page 8-8 for ordering information. ■ External SCSI hard disk ■ ■ Provides storage for additional downloadable PostScript fonts. You can connect one or more SCSI external hard disks to the printer for additional font storage.
Getting Set Up 2 Turning on the printer After you have connected the interface cables, you are ready to connect the power cord and turn on the printer. If you need to turn the printer off, wait until the display shows Ready or the printerÕs name before powering it down. Caution To avoid damaging the printer, make sure that the power switch is in the off position before connecting the power cord.
2 Getting Set Up Unlocking the transit restraint Caution To avoid damaging the printer, always turn the printer power on and off using the rear panel On/Off switch. Turn the printer power on before unlocking the transit restraint. 1. Turn the printer power on using the rear-panel On/Off switch. 2. The transit restraint lock is located on the right side of the printer. Insert a wide ßat-blade screwdriver or large coin into the lock slot. 3.
Getting Set Up 2 As the printer warms up The Þrst time you turn your printer on, it will take about 20 minutes to warm up. The printerÕs front panel displays a percentage value to indicate its progress. The warm-up cycle is complete when the front panel displays 100%. As the printer initializes, you will hear a series of start-up noises that are normal and are not an indication of problems with the printer. During warm-up, the printer outputs a cleaning page as part of its initialization.
2 Getting Set Up Status messages, such as Warming Up, appear on the top line of the display. Button labels, such as Info, Clean and Menu, appear on the lower line of the display. Button labels identify a function for the corresponding button located under the label. For example, to access other menus, press the button located under the word Menu.
Getting Set Up 2 Selecting a language for the front panel Messages that appear in the front panel window are in English by default. To change the language to Spanish, French, German, Italian, or Japanese, follow these steps. 1. When the printer is on and Ready or the printerÕs name appears, press the Menu button. The printer displays the Þrst selection in the menu: Help Pages <-------> 2.
2 Getting Set Up Help Pages overview The printer has several Help Pages that you can print to learn more about the printerÕs operation and conÞguration. Refer to ÒPrinter Help PagesÓ on page 7-6 for a detailed list of available Help Pages. You can print the Help Pages from the front panel; refer to the instructions below. You can also print Help Pages using your World Wide Web browser; refer to the PhaserShare Status Software User Manual for information.
Getting Set Up 2 PC/Windows software Installer overview The Phaser 380 printerÕs CD-ROM and diskettes include an installer application that automatically installs the printerÕs software onto your computerÕs hard disk. You can select a standard installation (Easy Install), or select individual items (Custom Install) from the CD-ROM or diskettes. Note ATM software is available on a separate CD-ROM included with the printerÕs Extended Features option.
2 Getting Set Up Installing printer software for Window 95 Note If you are installing from ßoppy diskettes, you may need more than one diskette depending on your Windows system. Keep all of the printerÕs diskettes handy during the installation, and insert each diskette when you are prompted by the installation program. 1. Insert either the printerÕs CD-ROM or the Phaser 380 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer. 2.
Getting Set Up 6. 2 The Finish Installation dialog box contains instructions for completing the printer software setup; click Next. The Add Printer Wizard program is automatically launched. Note The setup instructions remain visible while the Add Printer Wizard is running. If you click on the instructions dialog box, press the keys to see the Add Printer Wizard again. 7. In the Add Printer Wizard, click Next in the opening dialog box. 8.
2 Getting Set Up Installing printer software for Windows NT 4.0 If you are installing software from ßoppy diskettes, you may need more than one diskette depending on your Windows system. Keep all printer diskettes handy during the installation, and insert each diskette when you are prompted by the installation program.
Getting Set Up 2 Easy Installation Custom Installation The following files are copied to your hard disk: 1.
2 Getting Set Up 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next. The Add Printer Wizard program is automatically launched. Note The setup instructions remain visible while the Add Printer Wizard is running. If you click on the instructions dialog box, press the keys to see the Add Printer Wizard again. 7. In the Add Printer Wizard, click Next in the opening dialog box. 8.
Getting Set Up 2 12. Select your printer, and click Next: ■ Tektronix Phaser 380 (standard printer conÞguration) ■ Tektronix Phaser 380 Extended (Extended Features option) If you are not sure which version of the printer you have, check the printerÕs Startup Page for Extended Features: Yes or No. 13. Enter a name for the printer, and select the Phaser 380 as the default printer if desired, and click Next. 14. Decide if you want to share the printer, Shared or Not shared, and click Next.
2 Getting Set Up Installing printer software for Windows NT 3.51 If you are installing software from ßoppy diskettes, you may need more than one diskette depending on your Windows system. Keep all printer diskettes handy during the installation, and insert each diskette when you are prompted by the installation program.
Getting Set Up 2 Easy Install Custom Install The following files are copied to your hard disk: 1.
2 Getting Set Up 8. In the Create Printer dialog box, under Driver, select Other; the Install Driver dialog box appears. 9. Type in the drive for the printerÕs CD-ROM or diskette, for example D: and click OK. 10.
Getting Set Up 2 12. Select options in the PostScript Printer Setup dialog box, and click OK. Note: Enabling the Use Printer Halftoning option is recommended. 13. In the Print Manager, from the Printer menu, select Exit. 14. In the Installation Completed dialog box, click Finish.
2 Getting Set Up Installing printer software for Windows 3.1 If you are installing software from ßoppy diskettes, you may need more than one diskette depending on your Windows system. Keep all printer diskettes handy during the installation, and insert each diskette when you are prompted by the installation program. 2-42 1. Insert either the printerÕs CD-ROM or the Phaser 380 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer. 2. From the File menu, select Run. 3.
Getting Set Up 2 Easy Installation Custom Installation The following files are copied to your hard disk: 1. In the Driver Installation dialog box, select from the following options: ■ Drivers/PPDs (installs driver files and printer description files) ■ QuarkXPress PDF (installs an application-specific printer description file, if the application is found) ■ Tektronix Printer Driver ■ QuarkXPress PDF (installs an application-specific printer description file, if the application is found) 2.
2 Getting Set Up 6. Select your printer type and click Next: ■ ■ Tektronix Phaser 380 Base version (printerÕs standard conÞguration) Tektronix Phaser 380 Extended version (Extended Features option) If you are not sure which version of the printer you have, check the printerÕs Startup Page for Extended Features: Yes or No. 2-44 7. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next. 8. In the Installation Completed dialog box, click Finish.
Getting Set Up Tektronix Driver for Windows 3.1: Setup instructions AdobePS 3 Driver for Windows 3.1: Setup instructions If you selected Easy Installation, or if you selected the Tektronix Driver for Windows 3.1 in the Custom Installation, continue with the following instructions: If you selected the AdobePS 3 Driver for Windows 3.1 in the Custom Installation, continue with the following instructions: 1. Open the Windows Control Panel. 2. Open the Printers dialog box. 1.
2 Getting Set Up Macintosh software Installer overview The Phaser 380 printerÕs CD-ROM and diskettes include an installer application that automatically installs the printerÕs software onto your Macintosh hard disk. You can select a standard installation (Easy Install), or select individual items (Custom Install) from the CD-ROM or diskettes. Note ATM software is available on a separate CD-ROM included with the printerÕs Extended Features option.
Getting Set Up 2 Using the Macintosh Installer 1. Insert either the Phaser 380 Color Printer Installer for Mac OS Disk 1 or CD-ROM into the appropriate drive on your computer. 2. Double-click the Phaser 380 Installer icon. Click Continue until the Easy Install window appears. 3. Select Easy Install or Custom Install: Easy Install Custom Install 1. Click Install to install the items listed in the Easy Install window. 1. Select Custom Install from the pull-down menu. 2.
2 Getting Set Up Setting up the Phaser 380 printer driver The Phaser 380 printer driver is a Tektronix-modiÞed version of Apple's LaserWriter 7.1.2 printer driver. Use the Phaser 380 printer driver if you are using System Software 6.0.7, or 7.0 and later. 1. Install the printerÕs software as described on page 2-47. Choose Easy Install to install all of the necessary software, or select Phaser 380 Driver in the Custom Install window. 2. Select Chooser from the Apple menu. 3.
Getting Set Up 1. Install the printerÕs software as described on page 2-47. Select Easy Install to automatically install all of the necessary software, or select LaserWriter 8.3.4 Driver and Printer Descriptions in the Custom Install window. 2. Open the Chooser. 3. Select the LaserWriter 8 driver icon. 4. Click on the Zone your printer is in. See your network administrator if you have questions. 5. Select your printer from the list. 6.
2 Getting Set Up Setting up the Phaser 380 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7.5 or later, use the Phaser 380 GX driver to print to your Phaser 380 printer. 2-50 ■ The Phaser 380 GX driver works with QuickDraw GX and non-QuickDraw GX applications. ■ QuickDraw GX does not work with non-QuickDraw GX printer drivers. If you want to print from non-QuickDraw GX applications with a driver such as the LaserWriter 8.3.4, you must Þrst disable QuickDraw GX.
Getting Set Up 5. 2 In the Connect via ÞeldÕs pop-up menu, select your printerÕs communication method: ■ The AppleTalk option is the standard network connection. ■ The Servers option is used to select a shared desktop printer. 6. Click on your Phaser 380 printer in the list of printers on the right side of the Chooser. 7. Click the Create button to create a desktop printer. An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser. 8.
2 Getting Set Up Workstation software PhaserPrint™ software for UNIX For UNIX environments, Tektronix offers the optional PhaserPrintª software. PhaserPrint software includes driver-selectable printer options, and provides fast, raster Þle and screen copy printing to Tektronix color printers. The printerÕs CD-ROM contains a demonstration copy of the PhaserPrint software, and an on-line instruction guide, in the UNIXDEMO directory.
Chapter 3 Printing Basics Overview You can print to your printer from IBM-compatible personal computers, Macintosh computers, and workstations. Make sure your printer is set up with the appropriate interface port; refer to ÒConnecting the printerÓ on page 2-20. If you havenÕt already installed the printerÕs software, refer to ÒPC/Windows softwareÓ on page 2-31 or ÒMacintosh softwareÓ on page 2-46 for instructions before continuing.
3 Printing Basics Printing from a PC You can print from a PC with or without a printer driver. The supported drivers allow you to select printing features right from your computer. Without a supported driver, you can make some printing selections from the printerÕs front panel. Using Windows printer drivers To select printer-speciÞc features, print from one of the following provided drivers.
Printing Basics 3 Print features quick reference: Windows printer drivers Windows 3.
3 Printing Basics Using the AdobePS 4 and Microsoft drivers with Windows 95 To select printing options, follow these steps: 1. From the taskbar, select Start. In the menu that appears, select Settings, then Printers. 2. In the Printers window, click the Phaser 380 printer icon with the right mouse button, then select Properties from the menu. 3. Click the following tabs to see printing options; refer to your Windows 95 documentation for more information on tabs and options.
Printing Basics If you are using host color correction, you need to make selections in the Graphics and Device Options tabs. Refer to the on-line manuals on the printerÕs CD-ROM for more information on host color correction. Note ■ ■ 3 Click the Device Options tab to see printer-speciÞc options. ■ Select Printer Features, such as Color Corrections. ■ Select Installable Options, such as the Optional Lower Tray. Click the PostScript tab to see PostScript-related options.
3 Printing Basics Using the Tektronix driver for Windows 3.1 To select printing options, follow these steps: 1. From the Control Panel, double-click the Printers icon. 2. In the Printers dialog box, choose your printer from the list of installed printers. 3. Click the Set As Default Printer button if you want to select your printer as the default. 4. Click the Connect button; the Connect dialog box appears. 5. Select the port your printer is connected to.
Printing Basics 6. 3 Set the Timeouts. These options regulate your computerÕs communications with its printer ports. ■ ■ Device Not Selected: Type a value in this text box to change the number of seconds Windows waits before notifying you that a printer is off-line. The default is 15 seconds, and is recommended. Transmission Retry: On large or multiple-page documents you may see an Alert message that the printer is no longer accepting data before the job is completely downloaded to the printer.
3 Printing Basics 9. From the Options dialog box, click the Printer Features button to see the Tektronix Printer Features dialog box. Make color correction and print quality selections in this dialog box. Click OK to return to the Options dialog box. 10. From the Options dialog box, click the Advanced button to see the Advanced Options dialog box. Make sure the Use PostScript Level 2 Features check box is checked on.
Printing Basics 3 If you are using PC/NFS If you have PC/NFS software installed on your computer, you need to make the following selection in the Network Options dialog box: 1. From the Main window, double-click the Print Manager icon. 2. From the Options menu in the Print Manager, select Network Settings. 3. In the Network Options dialog box, uncheck the Print Net Jobs Direct box. 4. Click OK.
3 Printing Basics Using the Adobe PostScript driver for Windows 3.1 To select printing options, follow these steps: 1. From the Control Panel, double-click Printers. 2. In the Printers dialog box, select the Tektronix Phaser 380 printer, then click Setup. A dialog box appears with the printerÕs name across the top. 3. Click the following tabs to see printing options; refer to your Windows documentation for more information on tabs and options.
Printing Basics ■ 3 Click the Job Control tab to see job-related options. ■ The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not print. Click one of the following in the PostScript Header Þeld: ■ ■ ■ Select Download Each Job.
3 Printing Basics Using the Windows NT 3.51 PostScript driver If you are using Microsoft Windows NT, follow the instructions in ÒInstalling printer software for Windows NT 3.51Ó on page 2-38 to install a Windows NT PostScript driver with a Phaser 380 printer. You can select printer page sizes in the driver for Windows NT applications, however, TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT driver.
Printing Basics 3 Making default settings 1. From the Properties dialog box, click the Device Settings tab. 2. In the Device Settings sheet, locate Form To Tray Assignment. 3. Under Form To Tray Assignment, highlight the Þrst tray. 4. In the box that appears at the bottom of the window, select the size media you will be using in that tray. 5. Repeat Steps 3 and 4 for each installed tray. 6. Click OK to return to the Control Panel.
3 Printing Basics Selecting printer options within an application: Print 1. From the File menu, select Print; the Print dialog box appears. You can select a different printer and other settings in this dialog box. 2. Click on the Properties button; the Printer Document Properties sheet appears. 3. Click the Advanced tab to change any printer features, including TekColor color corrections. This tab displays the same information as the Document Defaults Properties Advanced tab. 4.
Printing Basics 3. Click the Printer button; another Page Setup dialog box appears. You can select a different printer here. 4. Click the Properties button; the Printer Document Properties sheet appears. 5. Click the Advanced tab to change any printer features, including TekColor. This tab displays the same information as the Document Defaults Properties Advanced tab. 6. Click the Page Setup tab to see other features.
3 Printing Basics Printing from a Macintosh To print from a Macintosh, you need a printer driver. Installing one of the supported drivers allows you to select printing features right from your computer. Without a supported driver, you can make some printing selections from the printerÕs front panel. Using Macintosh printer drivers To select printer-speciÞc features, print from one of the following provided drivers.
Printing Basics 3 Print features quick reference: Macintosh printer drivers Feature Phaser 380 driver Print-quality modes ■ ■ ■ Fast Color Standard Enhanced (600x300)* Color correction ■ ■ ■ ■ ■ ■ ■ None Vivid Color Simulate Display SWOP Press SNAP Press Euroscale Press Commercial Press ■ ■ ■ ■ ■ Toyo DIC FujiProof Monochrome Use Printer Setting Media size ■ ■ ■ ■ ■ ■ Executive Letter Legal Tabloid A3, A4, A5 Tabloid Maximum ■ ■ ■ ■ ■ ■ Personal Env.
3 Printing Basics Using the Phaser 380 printer driver ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printerÕs supported paper sizes. ■ From the File menu, open the Print dialog box. In the Print dialog box, click the TekColor button to see the TekColor Options dialog box. Select printer-speciÞc features as desired, such as media trays and color corrections. Using the Apple LaserWriter 8.3.4 driver ■ From the File menu, open the Page Setup dialog box.
Printing Basics 3 Using the Phaser 380 GX driver Refer to the on-line manuals on the printerÕs CD-ROM for details on using the Phaser 380 GX driver. Note Printing with a desktop printer ■ If you are using QuickDraw GX applications, do one of the following: ■ ■ ■ Select any desktop printer in the Print dialog box. Drag a document onto a desktop printer icon. The application corresponding to the document opens, prints the document, and then quits.
3 Printing Basics Printing from a workstation Overview You can print from a UNIX or VMS workstation through Ethernet, Token Ring, parallel, or serial interfaces. Workstation users can print from any application that generates color PostScript. To use the TekColor color corrections and other printer features, use one of the following methods: ■ PhaserPrintª software for UNIX workstations functions like a printer driver for selecting printing options, and provides fast screen copy printing.
Printing Basics 3 PhaserPrint software works with the workstationÕs native spooling system to print PostScript Þles and raster Þles in these formats: Sun Raster Format (SRF) BMP (Microsoft Windows) xwd PCX (Paintbrush) SGI RGB PBM (Portable Bitmap) HP Starbase TIFF baseline with these extensions: ■ ■ ■ ■ CCITT Bi-level Encoding LZW compression Pack Bits compression JPEG compression The printerÕs CD-ROM contains a demonstration copy of PhaserPrint software and an on-line instruction guide in the U
3 Printing Basics Printing from specific applications For printing from most applications, follow the instructions in ÒPC/Windows softwareÓ on page 2-31 or ÒMacintosh softwareÓ on page 2-46 to install drivers and printer software. Refer to the following application notes for details on a few applications with special requirements.
Printing Basics 3 Adobe Photoshop The PhaserPrintª software plug-in operates within the Photoshop application to improve the image data transfer time from your computer to your printer. Use the installer application on the printerÕs CD-ROM or diskettes to install the PhaserPrint software plug-in. The Þle is installed automatically with Easy Install. Refer to the instructions on installing the printerÕs software.
3 Printing Basics Selecting print features This printer supports several ways to select print features: ■ Through a supported printer driver (recommended) Use these selections to override the settings on the printerÕs front panel. ■ From the printer’s front panel Use these settings only when printing from a non-supported driver.
Printing Basics 3 Print features quick reference: Printer’s front panel Feature Feature descriptions Front Panel Print-quality modes See page 3-26 Print Quality Menu See page 3-27 TekColor Correction Menu See page 3-33 not appli cable; determined by media tray See page 3-35 Printer Defaults Menu Quick Collate* See page 4-13 not applicable Check Print* See page 4-15 Printer Defaults Menu See page 4-17 Printer Defaults Menu ■ ■ ■ Fast Color Standard Enhanced (600 x 300)* Color correcti
3 Printing Basics Print quality modes Using the printer drivers provided with your printer, you can select from three print quality modes: Fast Color Produces the fastest full-color prints. This print-quality mode is not available for transparency printing. Transparency prints made with this setting are printed using the Standard print-quality mode instead. Standard The default print-quality setting for full-color printing. Select this print-quality mode for the fastest printing of transparencies.
Printing Basics 3 Color corrections The printer provides TekColor Dynamic Correction software, which consists of the following color correction modes. Refer to ÒColor correction descriptionsÓ on page 4-6 for more information. Color correction mode Description None No correction made to colors. Used with the 600 x 300 (Enhanced) print quality mode for PANTONE Color matching. Vivid Color Default setting. Produces the brightest possible colors.
3 Printing Basics All about media The printer prints on a variety of paper sizes and grades, transparencies, and full-sheet, peel-off label stock (such as Avery 5160). The size and grade of paper you select depends on your printing needs and whether you are using the paper tray or manually feeding media into the printer. Tektronix offers a Tabloid Maximum-size paper that measures 332.49 x 471.17 mm (13.09 x 18.55 in.) to accommodate printing of Tabloid/A3 full-size bleeds.
Printing Basics 3 Media sizes Media tray sizes. The standard paper tray and optional Lower Paper Tray Assembly tray recognize seven different media sizes: Executive, A4, Letter, Legal, Tabloid, A3 and Tabloid Maximum (for Tabloid/A3 full-size bleeds). Printing of custom media sizes is also supported. Refer to ÒMargins and image areaÓ on page 3-33 for details on the size of the image area.
3 Printing Basics Relative media sizes. The following illustration shows the relative sizes of the media that the printerÕs media tray recognizes. 1. Executive 2. Letter 3. A4 4. Legal 5. A3 6. Tabloid 7.
Printing Basics 3 Manual feed sizes. The printerÕs manual feeder recognizes seven different Þxed media sizes: Executive, A4, Letter, Legal, Tabloid, A3 and Tabloid Maximum (for Tabloid/A3 full-size bleeds). The manual feeder also supports printing of custom media sizes, as well as printing of envelopes. The following table presents guidelines for selecting media sizes for use with the printerÕs manual feeder. Manual feed sizes Media size Dimensions Custom sizes Width: 92.2 to 332.5 mm (3.63 to 13.
3 Printing Basics Media weight The following table lists the supported weights for paper media printed from the media tray and from the manual feeder. Note Some thinner grades of paper may curl and cause media feeding problems. Always load curled paper concaveside down in the media tray. Refer to ÒMargins and image areaÓ on page 3-33 for details on the size of the image area. Guidelines for paper weight Input method Grade Weight Media tray Bond 60 to 150 g/m2 (16 to 28 lb.
Printing Basics 3 Margins and image area The image area is the part of the media where the printer is capable of printing. When the printer places an image on the media, the image area is always somewhat smaller than the actual media size. You may need to adjust the page margins in your application software to match the printable image area. The printer must be set for the correct size media through printer driver settings.
3 Printing Basics Paper and ink handling tips 3-34 ■ Keep the media supplies, trays, and ink in covered containers. Dust and dirt can be transferred to the paper, resulting in poor print quality. ■ To avoid having the paper stick together, gently fan the media before loading it into the media tray. ■ Paper that has been sitting out of its sealed wrapper can become distorted, causing paper jams. Keep paper sealed until you are ready to use it for printing.
Printing Basics 3 Media trays Standard tray The printer is shipped with a universal media tray that accepts both paper and transparency media. The media tray supports media sizes ranging from 184.2 to 332.5 mm (7.25 to 13.09 in.) wide to 266.7 to 471.2 mm (10.55 to 18.55 in.) long. The media tray holds approximately 250 sheets of paper or 100 sheets of transparency media. A media selector switch on the side of the tray selects between paper and transparency print jobs.
3 Printing Basics Changing media sizes. The media tray uses two adjustable, blue-colored guides to hold paper and transparency media in position. Each guide has two tabs that operate independently. To adjust a guide, press both tabs at the same time and slide the guide in or out to position it against the media. 1. Tab number 1 controls the stop position of the guide at seven Þxed media sizes: Executive, A4, Letter, Legal, Tabloid, A3 and Tabloid Maximum. 2.
Printing Basics 3 Lower paper tray The Lower Paper Tray Assembly, using the same universal media tray, operates identically to the printerÕs standard tray with one exception. It does not support printing of transparencies, and therefore ignores the position of the media-selector switch on the side of the media tray. Note The Lower Paper Tray Assembly accepts paper media only; do not use it with transparencies or label stock.
3 Printing Basics Printing on letterhead Letterhead must be loaded face up in the media tray with the bottom edge of the page closest to the media tray handle. Set the media selector switch on the side of the printer to Paper. A label inside the media tray indicates the trayÕs maximum paper capacity, approximately 250 sheets.
Printing Basics 3 Printing transparencies Tektronix transparency media is recommended for use in this printer, as it provides optimal image quality, enhanced ink adhesion, and durability. Tektronix transparency media is available in A, A4 and Tabloid Maximum sizes. Note Do not use transparency media intended for ink-jet or thermal-wax printers. For best results, use Tektronix Phaser 380 printer transparency media. 1.
3 Printing Basics 2. When you are printing transparencies using the standard media tray, load up to 100 transparency sheets in the tray. A label inside the media tray indicates the trayÕs maximum transparency capacity. 3. Set the media selector switch on the side of the media tray to Transparency and install the media tray in the printer. 4. When you print, use a supported printer driver and specify Transparency to obtain the correct print mode for transparency media.
Printing Basics 3 Manual-feed printing 1. Select Manual Feed from a supported printer driver. 2. Click on the Print button. 3. Go to the printer and open the manual-feed cover using the recessed Þnger tab. 4. Adjust the guide on the inside of the manual-feed cover to match the media you are using. Always feed the narrow edge of the media Þrst. 3 4 9662-23 5. When prompted by the front panel, feed the narrow edge one sheet of paper or transparency media until it stops.
3 Printing Basics Manual-feed letterhead: When you manually feed letterhead, orient the letterhead face-down and feed the bottom edge Þrst. 12 8 34 67 9662-65 Manual-feed duplex prints: When you manually feed a paper sheet for second-side (duplex) printing, youÕll need to rotate the paper differently depending on whether you are printing portrait or landscape images.
Printing Basics 3 Manual-feed envelopes: When you manually feed envelopes, orient the envelope with the printing side face down and the hinge of the ßap on the left side. 9662-92 6. After the Þrst sheet enters the printer, wait for the front panel to prompt you again before feeding the next sheet. 5 6 5 Sec. 9662-68 Note A jam error will occur if you feed the second sheet of media into the manual-feed slot before the front panel prompts you.
3 Printing Basics Duplex printing The printer supports duplex printing from the manual-feed slot. Frequent duplexing increases the need to perform paper feed roller cleaning procedures. Refer to ÒIdentifying cleaning proceduresÓ on page 5-16 for more information. Note When you manually feed a paper sheet for second-side (duplex) printing, youÕll need to rotate the paper differently depending on whether you are printing portrait or landscape images.
Printing Basics 3 Printer languages: PostScript, HP-GL, PCL5 The printer supports PostScript Level 1 and Level 2, and HP-GL (Hewlett-Packard Graphics Language) printer languages. Additionally, the printer supports the monochrome PCL5 (Printer Command Language) printer language. The default language for the parallel port is PostScript. For information on default language for other interface ports, refer to the PhaserShare Network Cards and Software System Administrator Manual.
3 Printing Basics Fonts For general information on fonts, you can request a document catalog from HAL or EuroHAL, TektronixÕ automated fax systems. Refer to ÒUsing the automated fax systemsÓ on page 6-3 for instructions on using HAL and EuroHAL. For instructions on downloading fonts and printing a fonts sampler, see the on-line manuals on the printerÕs CD-ROM.
Printing Basics 3 Printer’s Extended Features option If you have the printerÕs Extended Features option, ATM software and 69 fonts are included on a separate CD-ROM. ATM software helps your computer to display these fonts on screen as they will appear in your prints. Follow the instructions on the CD-ROM to install and use the fonts. Refer to ÒExtended Features upgradeÓ on page 8-4 for more information.
3 Printing Basics 3-48 Phaser 380 Color Printer
Chapter 4 Printing: Beyond the Basics Refer to the following topics: ■ Working with color ■ TekColor corrections Ñ making the best selection ■ Using color sampler charts ■ Methods of printing PANTONE Colors ■ Using the Quick Collate option ■ Previewing with Check Print ■ Using Image Smoothing ■ Printing Color Control Strip User Manual 4-1
4 Printing: Beyond the Basics Working with color Whether you are producing color reports, memos, graphs, charts, overhead transparencies for presentations, color handouts, or design comps, there are a few things to keep in mind when using color. ■ A large area of color looks more saturated (brighter) than a small area of the same color. ■ A color looks brighter against a dark background than it does against a white background.
Printing: Beyond the Basics 4 TekColor corrections — making the best selection The printerÕs TekColor color correction options provide simulations of different color devices. Follow these basic guidelines so that the printer accurately reproduces the colors you want on your prints. ■ For typical printing purposes, select the Vivid Color option before printing.
4 Printing: Beyond the Basics Deciding which color correction to use Color printers and computer display screens produce color differently. Printers use the subtractive primaries CMYK (cyan, magenta, yellow, and black), and produce color when light is reßected off the paper. Computers use the additive primaries RGB (red, green, blue) with a light-emitting CRT screen. The printer and the computer screen each have a different range of possible colors they can produce, with some overlap between them.
Printing: Beyond the Basics Printing objective or problem Color correction to use Turn off all color corrections None 4 Using PANTONE Colors Brightest, most vibrant colors Vivid Color Overhead transparency presentations Blue colors are printing too purple Colors are washed out or faded Colors should match computer display screen* Simulate Display Colors are too dark Colors should match a printing press standard SWOP Press Euroscale Press Commercial Press SNAP Press DIC FujiProof Toyo Print in gr
4 Printing: Beyond the Basics Color correction descriptions Turning off all color corrections If you do not want to use any TekColor color corrections, you can specify no corrections from a supported driver, with a PostScript utility Þle, from the printerÕs front panel or through PhaserLink software.
Printing: Beyond the Basics 4 Closely match printing press colors There are several printing press color correction options. Each press option conforms to a different printing standard. Use a press option if you are previewing work for a four-color job to be printed on a printing press. These options simulate a four-color commercial printing press, not solid spot colors, such as PANTONE Colors.
4 Printing: Beyond the Basics Printing in gray scale The Monochrome option prints your color image as a monochrome gray scale (shades of gray between black and white). Use this option to print page masters for photocopying in black-and-white. Using the printer’s current color defaults The Use Printer Setting option is available only in the supported drivers. This option sends no color correction information to the printer. It uses the current default in the printer to process colors for printing.
Printing: Beyond the Basics 4 Special considerations If your Phaser 380 printer is shared on a network Another user may use the downloadable color correction utility Þles, or the printerÕs front panel, to change the printerÕs default color correction setting. If this situation occurs, the prints you make through a non-supported driver may not print as expected.
4 Printing: Beyond the Basics Printing and using the color sampler charts You can print color sampler charts from your printer to see how the colors, as speciÞed from within an application, will look when printed. Having a pre-printed sample of each color can help you save time in selecting the right color for your use. Each chart can be printed on Letter-size paper.
Printing: Beyond the Basics 4 Methods of printing PANTONE Colors There are two ways of working with PANTONE Colors: ■ ÒPrinter-speciÞc PANTONE ColorsÓ on page 4-11 are process color simulations of PANTONE Spot Colors. ■ ÒPANTONE Colors from swatch booksÓ on page 4-12 let you specify PANTONE Colors for printing on a press. Printer-specific PANTONE Colors Your printer can produce process color simulations of PANTONE Spot Colors.
4 Printing: Beyond the Basics PANTONE Colors from swatch books In some applications, you can select PANTONE Colors from a swatch book. These colors can be proofed on your Phaser 380 printer before Þnal printing on a printing press. Use the following instructions when printing proofs for these types of print jobs: 4-12 ■ Printing proofs for Þnal output on a 4-color printing press (no spot colors). ■ Printing proofs with spot colors and process colors for Þnal output on a 5+ color printing press. 1.
Printing: Beyond the Basics 4 Using the Quick Collate option The Quick Collate option in the supported drivers performs document collation in the printer. This is faster than the collate option that exists in some applications because applications send each page to the printer in sequence, as many times as necessary to provide the requested number of copies. With the Phaser 380 printerÕs Quick Collate option, the job is sent only once, and then multiple collated sets are produced by the printer.
4 Printing: Beyond the Basics The number of pages that can be collated at one time depends on these factors: ■ The number of hard disks attached to the printer. ■ Complexity of the pages to be collated. According to these factors, the printer collates in sequential sets as many pages as will Þt in the available disk space. For example, you have a 150-page job and you request 4 copies. Because the print job is very complex, all of its description will not Þt on the hard disk.
Printing: Beyond the Basics 4 Previewing with Check Print This feature is available only with the printerÕs Extended Features option. When sending a multiple-page Þle to the printer through the driver, you can select Check Print to preview the Þrst page of the job and determine if the job is printing as expected before proceeding with the remainder of the job. This is especially useful when printing a large job.
4 Printing: Beyond the Basics 2. Check your Þrst print. At the Check Print message on the printerÕs front panel, press one of the buttons: ■ 4-16 Reprint: Reprints the Þrst page, then the printer pauses again for the duration of the selected timeout or until you press one of the buttons. This feature is useful, for example, when you need to reposition letterhead to print in the correct orientation. ■ Cancel: Cancels the print job. ■ Continue: Continues printing the entire print job.
Printing: Beyond the Basics 4 Using Image Smoothing Image Smoothing blends the adjacent colors in an image so that color transitions are less noticeable. Image smoothing is typically used when the image being printed is at a lower resolution than the printerÕs output resolution. For example, printing an image downloaded from the World Wide Web at 72 dpi using the printerÕs Standard print-quality mode (300 dpi).
4 Printing: Beyond the Basics Printing the Color Control Strip The Color Control Strip feature in supported printer drivers prints a band of colors along the bottom edge of your print job. Use this feature to check the consistency of printed colors between prints made on this printer and other printers.
Chapter 5 Caring for Your Printer Overview The following topics will help you to care for the printer and keep it in peak operating condition: ■ Adding ink Add ink when the ink level drops to one-half stick. The front panel displays an Ink Low message indicating when to add ink. ■ Emptying the waste liner Empty the excess ink from the waste liner when a front panel message tells you that the waste liner is full or anytime you remove the maintenance tray.
5 Caring for Your Printer Adding ink Approximate time to complete: 1 minute The printer uses Phaser 380 ColorStix¨ solid-ink sticks. The front panel displays a message telling you when the printer is low on ink, giving you time to reorder. When the printer is out of ink, it displays an Out of Ink message. Add up to three ink sticks of each color to the printer before continuing to print. 1. Open the top cover. A color-coded label inside the top cover corresponds to the color of each ink-loading bin. 2.
Caring for Your Printer 5 The print-quality setting and ink coverage per print affect the printerÕs ink consumption. To reorder additional ink sticks, contact your local dealer or, in the United States, call Tektronix at 1-800-835-6100 to locate a dealer near you.
5 Caring for Your Printer Emptying the waste liner (A) Approximate time to complete: 3 minutes The waste liner (A) fits inside the maintenance tray (B) which is located behind the front cover. You should empty the waste liner when the front panel displays the following message: Waste Liner (A) Full Open Front Cover It is important that you empty the waste liner when the printer prompts you, even if it does not appear to be full. Note 1. Open the front cover.
Caring for Your Printer 2. 5 When you open the front cover, the following message appears: Waste Liner (A) Full Remove Tray (B) 3. Grasp the maintenance tray by the front handles and lift up while sliding it out of the printer. 9662-29 You may notice an accumulation of ink, paper dust and drum ßuid on the maintenance tray blade of a used maintenance tray. These deposits are normal and do not affect its operation.
5 Caring for Your Printer 4. Lift one end of the blue waste liner by its handle to release it from the maintenance tray; remove the waste liner from the maintenance tray. 5. Empty the contents of the waste liner by twisting it. Used ink is nontoxic; it can be treated as normal ofÞce waste. Do not load used ink into the printer. Reusing waste ink ruins the printhead and invalidates the printer warranty. Caution Replace the waste liner in the maintenance tray. 6. a.
Caring for Your Printer 5 Replacing the maintenance tray (B) Approximate time to complete: 22 minutes The printer uses the maintenance tray, located inside the printer behind the front cover, prior to each printing and during cleaning operations. A front panel message tells you when the maintenance tray is low, allowing you to make a limited number of prints before the tray is depleted. Install a new maintenance tray to continue printing.
5 Caring for Your Printer 1. Open the front cover. 9662-07 Caution 2. Some surfaces inside the printer may be hot.
Caring for Your Printer 3. 5 Grasp the maintenance tray by the front handle and lift up while sliding it out of the printer. 9662-29 You may notice an accumulation of ink, paper dust and drum ßuid on the maintenance tray blade of a used maintenance tray. These deposits are normal and do not affect its operation. Refer to ÒCleaning the maintenance tray blade (optional)Ó on page 5-49 for more information. Note Once the maintenance tray has been partially used, it leaks drum ßuid if tipped.
5 Caring for Your Printer Replacing the media tray separator pad Approximate time to complete: 2 minutes The printer uses a separator pad in the media tray to help separate sheets of media being drawn from the tray. If you often experience problems with the printer picking multiple sheets from the upper media tray or lower paper tray, you may need to replace the media tray separator pad. A visible wear pattern on the separator pad is also an indication that it is time to replace the separator pad.
Caring for Your Printer 2. 5 Remove any media loaded in the tray and turn the tray over. a b 9662-85 3. Locate the two blue-colored tabs associated with the replaceable separator pad. Pinch the two blue tabs together to release the separator pad from the media tray and push it out from the tray.
5 Caring for Your Printer 4. Remove and discard the old separator pad. 9662-88 5. Install the new replacement separator pad. An alignment guide on the separator pad assembly ensures proper installation. Note When properly aligned, the separator pad should slide easily into position. The separator pad will not operate properly if incorrectly installed. 9662-89 6. 5-12 Replace media into the tray and install the tray into the printer.
Caring for Your Printer 5 Cleaning the printer Periodically cleaning the printer keeps it in peak operating condition. Automatic cleaning procedures to cure many problems are available through the front panel by pressing the Clean button. Front panel messages guide you through the necessary steps to perform cleaning procedures. Cleaning pages The printer occasionally prints a cleaning page as part of a self-maintenance operation. This helps the printer maintain the highest quality printing possible.
5 Caring for Your Printer Cleaning supplies When you receive your new printer, it includes these cleaning supplies: 1. 2. 3. 4. 5. Cleaning tray Foam swabs Lint-free wipes (dry) Cleaning cards Plastic bottle for dispensing isopropyl alcohol 1 3 2 4 5 9662-74 Some cleaning procedures require you to use cloth wipes or swabs saturated with isopropyl alcohol.
Caring for Your Printer 5 Using isopropyl alcohol In general, it is best to use the purest isopropyl alcohol (99%) available to you. You can use 90% pure isopropyl alcohol, but if you do, you must wait after cleaning to make sure that printer parts are completely dry. 99% isopropyl alcohol dries quickly; 90% isopropyl alcohol may take several minutes to dry. Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts.
5 Caring for Your Printer Identifying cleaning procedures Cleaning procedures are referenced by the type of printing problem you may be experiencing. Use the following tables to help you locate an appropriate cleaning procedure. Light stripes or missing colors Problem type Solution Missing or light-colored stripes on prints. Refer to “Cleaning for light stripes: printhead” on page 5-17. Media jams at the upper or lower tray Problem type Paper-pick or jamming problems at the upper tray.
Caring for Your Printer 5 Cleaning for light stripes: printhead Approximate time to complete: 3-10 minutes If your prints have 2.5 mm (1/10 in.) lengthwise stripes that are the wrong color or have missing colors, you can correct the problem by cleaning the printhead. The printer automatically executes a printhead cleaning sequence when you run the Clean:Light Stripes routine from the front panel. 9662-35 1.
5 Caring for Your Printer 5. To conÞrm that the problem has been corrected, press the Test button to print a test page. Check for any missing color bars on the test page. 1. Black 2. Cyan 3. Magenta 4.
Caring for Your Printer 6. 5 If one or more of the color bars are still missing, repeat the cleaning sequence. Press the Clean button once again to initiate a more aggressive cleaning sequence. When cleaning ends, the printer outputs a cleaning page that you may discard as normal ofÞce waste. If the second cleaning sequence does not cure the light stripes or missing colors problem, you can press the Clean button for a third time. 7.
5 Caring for Your Printer Cleaning for upper tray jams: media pick roller Approximate time to complete: 5 minutes If you are experiencing media feeding problems including mispicks and multiple picks at the upper media tray, you can generally correct the problem by cleaning the media-pick roller with isopropyl alcohol. Refer to ÒUsing isopropyl alcoholÓ on page 5-15 for more information. The printer guides you through the necessary steps to perform automatic cleaning procedures.
Caring for Your Printer 3. 5 Press the Clean button. A front panel message prompts you to install the cleaning tray in the upper media tray. a. Remove the upper media tray from the printer. Remove all print media from the media tray. b. Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning tray sponge. c. Lightly wet the cleaning tray sponge with isopropyl alcohol (A); a bottle is provided in the cleaning kit for the alcohol.
5 Caring for Your Printer d. Place the cleaning tray in the media tray so that the trayÕs sponge pad is nearest the paper trayÕs handle. Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray. 9662-47 e. Gently insert the upper media tray with the cleaning tray into the printer. 4. Press the Clean button. The printer cleans the media-pick roller while displaying the following message: Cleaning 5-22 5.
Caring for Your Printer 8. Note 5 To remove paper dust, use a clean cloth or a dry brush to wipe the separator pad located inside the media tray near the paper trayÕs handle. If the separator pad appears worn or the printer is picking multiple sheets of media, consider replacing the separator pad. Refer to ÒReplacing the media tray separator padÓ on page 5-10 for more information. 9 8 9662-48 9. Use a clean cloth or a dry brush to wipe the cork pad located in the bottom of the media tray.
5 Caring for Your Printer 10. Reload media in the media tray. Replace the upper media tray in the printer. 11. Press the Exit button to return to normal operation. Store the cleaning tray in its original packaging for later use. If media-feed problems persist, you may need to manually clean the media-pick roller by hand with an alcohol-soaked cloth. Cleaning the upper pick roller manually 1. Remove the upper media tray from the printer. 2. Open the front cover.
Caring for Your Printer 3. 5 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Place the maintenance tray on a level surface. 9662-29 Note Once the maintenance tray has been partially used, it leaks drum ßuid if tipped. Contact with the drum ßuid poses no known health risk; refer to ÒMSDS for silicone oilÓ on page 9-6 for more information. 4. Locate the top of the media-pick roller behind the black rubber transport rollers.
5 Caring for Your Printer 5. Scrub the surface of the media-pick roller thoroughly. If the cloth becomes dirty, discard it and use another. 9662-76 5-26 6. Replace the maintenance tray in the printer. 7. Close the front cover.
Caring for Your Printer 8. 5 Locate the bottom of the media-pick roller according to the following illustration. 9662-62 9. Using an alcohol-soaked cloth, scrub the bottom surface of the pick roller thoroughly. 9662-75 10. Replace the upper media tray in the printer.
5 Caring for Your Printer Cleaning for jams and ink smears: media-feed rollers Approximate time to complete: 5 minutes If you have already performed the ÒCleaning for ink smears: internal paper pathÓ cleaning procedure but ink smear problems persist, clean the upper and lower paper feed rollers.You should clean the upper and lower media feed rollers if any of the following conditions exist: ■ Media is consistently jamming behind the front cover or at the manual-feed slot.
Caring for Your Printer 1. 5 When the printer is on and the Ready message or the printerÕs name appears, press the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---Clean Test 2. Press the left arrow(<---) button until the following message appears: Clean:Feed Rollers <---- Clean Test 3. Press the Clean button and the following message appears: Clean:Upper Feed Rollers <---- Clean Cancel 4.
5 Caring for Your Printer 5. Open the front cover. 9662-07 6. The following message appears: Turn Upper Feed Rollers Clean Cancel Caution 5-30 Phaser 380 Color Printer Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind the paper feed rollers.
Caring for Your Printer 7. 5 There are two sets of upper media-feed rollers located above the maintenance tray. One set of rollers is rubber; the other set is white plastic. Turning the upper rubber rollers also turns the upper plastic rollers. To clean the upper rollers, wet the front and back sides of a cleaning card and place it between the upper black and white rollers at the far left side of the printer.
5 Caring for Your Printer 11. Press the left arrow(<---) button until the following message appears: Clean:Lower Feed Rollers <---Clean Cancel 12. Press Clean, the following message appears: Turn Lower Feed Rollers Clean Cancel 13. There are two sets of black, lower media-feed rollers located below the maintenance tray. To clean the lower media-feed rollers, wet the front and back sides of a cleaning card and place it between the two sets of rollers at the far left side of the printer.
Caring for Your Printer 5 14. After the printer turns the rollers several times, move the cleaning card to the right to continue cleaning the lower media-feed rollers. 15. Repeat Steps 14 and 15 until all lower media-feed rollers have been cleaned. If a cleaning card becomes dirty during cleaning, discard it and use another. 16. Close the front cover. If the problem persists, refer to the procedure for cleaning ink smears in the paper exit path.
5 Caring for Your Printer Cleaning for lower tray jams: paper pick roller Approximate time to complete: 5 minutes If you are experiencing media feeding problems including mispicks and multiple picks at the Lower Paper Tray Assembly, you can generally correct the problem by cleaning the media-pick roller with isopropyl alcohol. Refer to ÒUsing isopropyl alcoholÓ on page 5-15 for more information. The printer guides you through the necessary steps to perform automatic cleaning procedures.
Caring for Your Printer 3. 5 Press the Clean button. A front panel message prompts you to install the cleaning tray in the lower paper tray. a. Remove the lower paper tray from the printer. Remove all paper from the paper tray. b. Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning tray sponge. c. Lightly wet the cleaning tray sponge with isopropyl alcohol (A); a bottle is provided in the cleaning kit for dispensing the alcohol.
5 Caring for Your Printer d. Place the cleaning tray in the lower paper tray so that the trayÕs sponge pad is nearest the paper trayÕs handle. Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray. 9662-60 e. Insert the paper tray with the cleaning tray into the Lower Paper Tray Assembly. 4. Press the Clean button. The printer cleans the paper-pick roller while displaying the following message: Cleaning 5.
Caring for Your Printer 7. Remove the cleaning tray from the paper tray. 8. To remove paper dust, use a clean cloth or a dry brush to wipe the separator pad located inside the paper tray near the paper trayÕs handle. 5 9 8 9662-61 9. Use a clean cloth or a dry brush to wipe the cork pad located in the bottom of the media tray. 10. Reload paper in the paper tray. Replace the paper tray in the Lower Paper Tray Assembly.
5 Caring for Your Printer 11. The front panel re-displays the following message: Clean:Jam At Lower Tray <---Clean Test 12. Press the Exit button to return to normal operation. Store the cleaning tray in its original packaging for later use. If media feed problems persist, you may need to manually clean the media-pick roller by hand with an alcohol-soaked cloth. Cleaning the lower paper-pick roller manually 1. Remove the lower paper tray from the Lower Paper Tray Assembly. 2.
Caring for Your Printer 5 Cleaning for lower tray jams: paper-feed rollers Approximate time to complete: 5 minutes The Lower Paper Tray AssemblyÕs paper-feed rollers carry the paper from the lower paper tray up to the printerÕs feed rollers. Occasionally, paper particles become attached to the Lower Paper Tray AssemblyÕs paper feed rollers creating slick or contaminated surfaces.
5 Caring for Your Printer 6. Remove the upper media tray from the printer and the following message appears: Turn Lower Tray Rollers Clean Cancel 7. Note To clean the lower paper trayÕs rubber transport rollers, wet the front and back sides of a cleaning card and place it into the slot provided on the top of the Lower Paper Tray Assembly. Starting at the far left side of the printer, push the cleaning card down into the slot until it contacts the rubber transport rollers.
Caring for Your Printer 5 Cleaning for ink smears and transfix problems: internal paper path Approximate time to complete: 3-20 minutes If your prints have oil stains, stray ink marks on the front or the back, or the media is wrapping around the transÞx roller inside the top cover, you can correct the problem by cleaning the printerÕs internal paper path. The printer automatically feeds sheets of paper through the print path when you run the Clean:Ink Smears routine from the front panel.
5 Caring for Your Printer 3. Press the Clean button. The printer displays the following message: Clean:Ink Smears Quick Extended 4. Press the Quick button. After a short delay during the warm-up period, the printer begins an automatic sequence of feeding 5 clean sheets of paper from the upper media tray. A front panel message indicates the number of sheets remaining to be fed. For example: Cleaning:Using 5 Sheets Always use clean sheets of paper to clean the paper path. Do not reuse cleaning sheets.
Caring for Your Printer 5 Cleaning for ink smears: paper-exit path Approximate time to complete: 10 minutes If you have already performed the ÒCleaning for ink smearsÓ cleaning procedure but problems persist, you should clean the paper-exit path. Refer also to ÒCleaning for jams and ink smears: media-feed rollersÓ on page 5-28.
5 Caring for Your Printer 1. When the printer is on and the Ready message or the printerÕs name appears, press the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---Clean Test 2. Press the left arrow(<---) button until the following message appears: Clean:Feed Rollers <---- Clean Test 3. Press the Clean button and the following message appears: Clean:Upper Feed Rollers <---- Clean Cancel 4.
Caring for Your Printer 6. 5 To clean the rubber exit rollers from the outside of the printer, place an alcohol-soaked cleaning cloth against the rubber rollers in the exit tray (where the prints are ejected). Start from the far left side of the printer. 9662-79 7. While Þrmly holding the cleaning cloth against the exit rollers, press the Clean button on the front panel to turn the exit rollers. 8. Move the cleaning cloth to the right to continue cleaning the exit rollers and repeat Steps 6 and 7.
5 Caring for Your Printer 9. To check the condition of the exit Þngers, Þrst open the front cover. 9662-07 10. Open the exit cover using the blue release button located inside the front cover at the top of the printer. 9662-42 11. To clean excess ink particles and drum ßuid from the blue-colored exit Þngers, gently wipe the top surface of each Þnger using a dry swab.
Caring for Your Printer Caution 5 To avoid damaging the print drum and exit Þngers, never scrape excess ink with a tool or Þngernail. Use a dry swab provided with the cleaning kit. Iso 90% p alc rop oh yl ol 11 9662-43 Note If ink ßakes from the exit Þngers fall into the printer, they can cause print quality problems. Refer to ÒCleaning for ink smears and transÞx problems: internal paper pathÓ on page 5-41.
5 Caring for Your Printer 12. To clean the white plastic exit rollers, place and hold an alcohol-soaked cloth on top of each roller while turning the individual roller with your thumb or foreÞnger. 9662-80 Caution To avoid damaging the print drum and exit Þngers, never scrape excess ink with a tool or Þngernail. Use only the materials provided with the cleaning kit. 13. Close the exit cover and the front cover.
Caring for Your Printer 5 Cleaning the maintenance tray blade (optional) During normal use, you may notice an accumulation of ink, paper dust and drum ßuid on the maintenance tray blade. In most cases, build-up of deposits on the blade does not affect the operation of the maintenance tray. Cleaning of the blade is not normally necessary. If, however, you notice oil streaks or spots on your prints, cleaning the maintenance tray blade may eliminate the problem.
5 Caring for Your Printer 2. Grasp the maintenance tray by the front handle and lift up while sliding it out of the printer. Place the maintenance tray on a level surface. 9662-29 Note 5-50 Once the maintenance tray has been partially used, it leaks drum ßuid if tipped. Never ship a partially used maintenance tray. Contact with the waste ink and drum ßuid poses no known health risk, but can permanently stain clothing. Refer to ÒMSDS for silicone oilÓ on page 9-6 for more information.
Caring for Your Printer 3. 5 Using a dry, lint-free cloth, clean one end of the maintenance tray blade by lightly wiping the blade from the center and moving outward. Pay particular attention to cleaning the upper edge of the blade closest to the felt pad. Cleaning the sides of the blade is not necessary and is not recommended. Caution Damage to the maintenance tray blade can occur if the cleaning cloth catches and lifts the end of the blade.
5 Caring for Your Printer 4. Clean the other end of the blade by wiping from the center of the blade and moving outward in the opposite direction. 9662-72A 5-52 5. Install the maintenance tray in the printer. 6. Close the front cover and wait for the printer to warm up.
Caring for Your Printer 5 Moving your printer Before moving the printer, follow these three important steps as described later in detail. 1. 2. 3. Turn off the printer and wait for at least 45 minutes. Remove the maintenance tray (B). Lock the transit restraint. Waiting 45 minutes before moving Caution To avoid damaging the printer, let the printer cool down for at least 45 minutes before you move it so that the ink has time to solidify.
5 Caring for Your Printer Removing the maintenance tray (B) 1. Remove the maintenance tray from the printer, keeping it level. Remove, empty, and replace the waste liner if it contains large deposits of waste ink. Refer to ÒEmptying the waste liner (A)Ó on page 5-4 for detailed instructions. Refer to the information on the maintenance tray if you need detailed instructions. 9662-29 2. Place the maintenance tray in a plastic bag and seal the bag.
Caring for Your Printer 5 Locking the transit restraint Refer to the following illustration while performing these steps. 1. When the printer displays the Ready message or the printerÕs name, power it down using the rear-panel On/Off switch. The printer places the printhead in the locking position. Caution 2. To avoid damaging the printerÕs internal components, always turn the printer power off and lock the transit restraint before moving the printer.
5 Caring for Your Printer Changing line voltage If you move the printer to a country that uses a different line voltage, the printer automatically switches to use the new line voltage. The new location may require a different power cord; contact your local Tektronix ofÞce or dealer for details. Warning 5-56 Phaser 380 Color Printer To avoid damaging the printer, turn the printer power off using the On/Off switch before changing the power cord.
Chapter 6 Troubleshooting If you need help If you need assistance, contact your local Tektronix dealer or sales representative or any of these listed resources: Type of service How to access Details Product Support (hardware and software troubleshooting and service repair) U. S.
6 Troubleshooting Type of service (cont'd.) How to access (cont'd.) Online services World Wide Web www.tek.com/Color_Printers/ Technical Support www.tek.com/Color_Printers/support/colcare.html Tektronix Bulletin Board Service (BBS) (503) 685-4504 Anonymous FTP server ftp.tek.com/Color_Printers HAL automated fax system (503) 682-7450 direct outside U. S., Canada Details (cont'd.) 24 hours per day, 7 days per week 24 hours per day, 7 days per week 1-800-835-6100 toll-free for U. S.
Troubleshooting 6 Using the automated fax systems As an alternative to other resources, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library), EuroHAL and OzHAL interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color adjustments), solutions to common technical problems, and application notes for software problems (such as CorelDRAW! and QuarkXPress).
6 Troubleshooting Front panel messages The front panel displays messages indicating the condition of the printer. Some messages, such as Standby and Warming Up, simply provide status information. These messages do not require user action. Error messages, such as Jam:Open Front Cover, require you to perform some action such as remove a paper jam. Use the information in the following table to determine an appropriate action for each type of message.
Troubleshooting 6 Front panel messages (cont'd.) Message Explanation/Action Install New Tray (B) Maintenance tray (B) is empty. Open the front cover, remove the maintenance tray and replace it with a new maintenance tray. Jam At Exit Tray Open the front cover, press the exit cover release button and remove the jammed paper. ■ ■ ■ The printer’s output tray may be too full. Remove your prints from the output tray. The paper fed into the printer was shorter than that specified or longer than 493.
6 Troubleshooting Front panel messages (cont'd.) Message Explanation/Action Jam:Remove Upper Tray There is a paper jam at the upper media tray as opposed to the lower paper tray. Remove the upper media tray and the jammed media. Jam:Remove Media Tray ■ ■ ■ Jam:Remove Lower Tray There is a paper jam at the lower paper tray as opposed to the upper media tray. Remove the lower paper tray and the jammed paper. ■ ■ ■ 6-6 You may need to clean the paper-pick or paper-feed rollers.
Troubleshooting 6 Front panel messages (cont'd.) Message Explanation/Action Waiting For Manual Feed Insert paper or transparency in the manual-feed slot. Waiting For Paper The print job specifies paper but the printer detects that the transparency tray is installed. Load paper in the media tray and press OK. Check that the media selector switch on the side of the tray is set for Paper.
6 Troubleshooting Problems and solutions Refer to the following tables if you encounter problems with the printer. Media feeding or jamming problems Symptom Media feed or pick problems at the upper tray. Solution Use standard weight paper or Tektronix transparency media. Do not load the tray beyond the fill line. Paper tray capacity is 250 sheets paper or 100 sheets transparency. Refer to “All about media” on page 3-28. Some light-weight grades of paper may curl and cause mispick problems.
Troubleshooting 6 Media feeding or jamming problems Symptom Paper jamming at manual-feed slot. Solution Wait for the front panel prompt before feeding paper. Make sure that the proper page size is selected for the slot. Align paper against the left edge of the manual-feed slot. Use standard weight paper or Tektronix transparency media. Refer to “All about media” on page 3-28. Select Manual Feed and the appropriate page size in the printer driver.
6 Troubleshooting Image quality problems (cont'd.) Symptom Solution Printed image is shifted, the wrong color, or margins are not correct. ■ Colors do not print as expected. ■ You may have to make adjustments in the application or print driver. Refer to “Printing and installation problems” on page 6-12. ■ Make sure that the paper is not curled. Also refer to “Cleaning for jams and ink smears: media-feed rollers” on page 5-28.
Troubleshooting 6 Image quality problems (cont'd.) Symptom Solution Image prints in black-and-white instead of color. ■ ■ ■ ■ PC users: Be sure to use a driver that supports color PostScript. If you are running Windows, use the Tektronix-supplied driver that was shipped with the printer’s software. Refer to “Printing from a workstation” on page 3-20 for information on drivers. Microsoft Excel users: Be sure to check the Print using color option in the print dialog box.
6 Troubleshooting Network problems Symptom Solution The printer doesn’t appear in the Chooser on a Macintosh. ■ ■ ■ ■ ■ Always make network connections before turning on the printer. Turn the printer off, wait at least 15 seconds and turn the printer’s power on again. Check the termination; refer to the documentation for your network adapter or connector for information on termination. Check the configuration page to get the zone name and printer name. Refer to “Printer Help Pages” on page 7-6.
Troubleshooting 6 Printing and installation problems (cont'd.) Symptom Solution The printer processes an image but does not finish printing (the printer times out). ■ ■ ■ ■ PC users: If you are using the serial or parallel port, use the MODE command to set the PC’s communication parameters. For example: MODE LPT1:,,P (for parallel port LPT1) MODE COM1:9600,N,8,1,P (for serial port COM1) Windows users: Double-click on the Control Panel. Double-click the Printers icon. Choose your Tektronix printer.
6 Troubleshooting Printing and installation problems (cont'd.) Symptom Solution A Macintosh printed image has shifted or the margins are not correct. ■ ■ ■ The front panel never indicates that it is processing a job. ■ ■ ■ ■ 6-14 You should install a supported printer driver and the Phaser 380 printer PPD onto your Macintosh to select the correct page sizes from the driver. Refer to “Using the Macintosh Installer” on page 2-47 for information. Turn off Background Printing through the Chooser.
Troubleshooting 6 Printing and installation problems (cont'd.) Symptom Solution The printer processes a file sent via the serial or parallel port and the job prints successfully. After printing, the printer goes into Standby mode, but doesn’t come out of Standby mode for the next print job. To recover, press the Wakeup or Cancel button or turn the printer’s power off, wait at least 15 seconds, and turn the power on again. (If you reset the printer, you must send the print job again.
6 Troubleshooting Operational hints (cont'd.) 6-16 Hint/Symptom Solution Ink Low message appears when ink bins are full. Apply pressure to each row of ink sticks in the loading bin to make sure they are not jammed. Delayed printout. See “Printer standby modes” on page 7-8. Printer outputs two prints after a jam is cleared. Printer is clearing print drum and reprinting image. Refer to “All about media jams” on page 6-17. Turn off the Startup Page. Refer to “Startup Page” on page 7-6.
Troubleshooting 6 All about media jams Use the following guidelines to help prevent paper and transparencies from jamming inside the printer. ■ When installing a new maintenance tray, push on both sides of the tray to latch it Þrmly into the printer. ■ Periodically clean the printer to keep it operating in peak condition. Refer ÒIdentifying cleaning proceduresÓ on page 5-16. ■ Fan the paper or transparency media before loading it into the media tray.
6 Troubleshooting Locating jammed media Paper jams can occur in these places: 1. Inside the exit cover 2. Inside the front cover 3. At the manual-feed slot 4. At the upper media tray and Lower Paper Tray Assembly. 1 2 3 4 Caution 6-18 Phaser 380 Color Printer 4 Some surfaces inside the printer may be hot.
Troubleshooting 6 Removing jammed media To avoid ink smears inside the printer, always try to pull jammed paper or transparency media out through the top of the printer (the exit cover). If the jammed media cannot be cleared from the exit cover, open the front cover and check for jammed media. If the jam is not inside the front cover, remove the media tray and check for jammed media.
6 Troubleshooting 3. If necessary, open the exit cover using the blue release button located inside the front cover, at the top of the printer. 9662-42 4. Using both hands, pull the jammed media out the top of the printer. 9662-51 5. 6-20 If necessary, remove the media tray to locate and clear jammed media.
Troubleshooting 6 If your file doesn’t print If you've conÞgured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, use the Tektronix PostScript Level 2 error handler utility to determine what is wrong. Refer to ÒUsing a PostScript error handlerÓ on page 6-27 for information on using the error handler.
6 Troubleshooting Windows users (general) ■ Check to make sure that you have conÞgured the communications ports and the Handshake option correctly. Refer to ÒPrinting Help Pages from the front panelÓ on page 2-30 for information on printing a ConÞguration Page. ■ Make sure that you are using the correct cables for your computer and printer. See ÒInterface cables and adaptersÓ on page 8-3 for cable information. Windows 3.
Troubleshooting 6 If you are using PC/NFS If you have PC/NFS (Personal Computer/Network File System) software installed on your computer, you need to make the following selection in the Network Options dialog box: 1. From the Main window, double-click the Print Manager icon. 2. From the Options menu in the Print Manager, select Network Settings. 3. In the Network Options dialog box, uncheck the Print Net Jobs Direct box. 4. Click OK.
6 Troubleshooting Windows 95 1. Select Start in the taskbar on your screen. 2. In the menu that appears, select Settings. 3. In the next menu, select Printers; the Printers window appears. 4. Click on your printerÕs icon and select Properties from the File menu. 5. Click the Details tab. 6. Click Add Port. 7. Click Other. 8. Make sure Local Port is highlighted, then click OK. 9. Type LPTx.DOS (where x is 1, 2, or 3). 10. Click OK. 11.
Troubleshooting 6 Check the printer’s language mode If your Þle doesnÕt print, the language on the printerÕs port you are using may have been changed. 1. Print a copy of the printerÕs ConÞguration Page to see the language mode on each port. Refer to the on-line manual on the printerÕs CD-ROM for instructions on printing a ConÞguration Page. 2.
6 Troubleshooting PostScript printing errors For information on speciÞc applications, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to ÒUsing the automated fax systemsÓ on page 6-3 for instructions on using these systems. Note If you get a PostScript error when printing from PageMaker, FreeHand, QuarkXPress, or Canvas, you may be using an older version of the printer description Þle.
Troubleshooting 6 Using a PostScript error handler The error handling utility is useful for diagnosing problems when a job doesnÕt print. This utility installs a PostScript error-handling function in the printer to help determine the cause of some PostScript printing problems. PostScript errors are printed on a page with other status information when an error occurs. This utility can be useful to programmers for debugging PostScript code.
6 Troubleshooting Fixing timeout problems in Windows If print jobs are timing out and not printing, you may need to increase the timeout values in Windows and in the printer. Try one of the following procedures to change the Windows timeout. If the Windows procedure doesnÕt work for you, try the DOS procedure. Then, follow the procedure to change the printerÕs timeout. Windows timeout: From Windows 3.1 1. Open the Control Panel from the Main menu. 2.
Troubleshooting 6 Windows timeout: From DOS (and Windows 3.1) Note To use this procedure, the printer must be connected directly to your computer, not on a network. 1. At the DOS prompt, issue the DOS MODE command by typing the following: MODE LPT1:,,P 2. Start Windows 3.1. 3. Open the Control Panel from the Main menu. 4. Double-click the Printers icon to open the Printers dialog box. 5. Click the Connect button to open the Connect dialog box. 6.
6 Troubleshooting The TIMEOUTS.PS Þle affects printer operation. If the printer is shared on a network, using this Þle may affect the prints requested by other users. Note 1. Locate the utility Þles in the PHSR380 directory on the printerÕs CD-ROM. 2. Copy the TIMEOUT.PS Þle to your hard disk. 3. Open the Þle using a text editor. The default value is 40 seconds for the wait timeout. Change the value in the WaitTimeOut line to 999. 4. Use one of the following methods to send the TIMEOUTS.
Troubleshooting 6 Printed colors are not what you expected In general ■ Check the printer settings in the printer driver. ■ Try selecting another Color Correction option. Supported printer drivers provide access to the various TekColor color corrections. Refer to ÒColor correction descriptionsÓ on page 4-6 for more information.
6 Troubleshooting Printing PANTONE Colors If a Phaser 380 printerÕs printer-speciÞc PANTONE Colors are not printing as expected, make sure you are printing with Enhanced (600 x 300) mode with color corrections set to None. Refer to ÒPrinting the PANTONE Color ChartÓ in the on-line manual on the printerÕs CD-ROM for more information.
Troubleshooting 6 Using the Tektronix halftone screens Tektronix halftone screens are designed for Tektronix printers, and improve print quality over application-set halftone screens. The Setscreen Off (SCRENOFF.PS) utility Þle redeÞnes some PostScript operators, such as the setscreen, setcolorscreen and sethalftone. By default, the printer prevents applications from overriding the Tektronix proprietary halftone screens.
6 Troubleshooting PC and workstation users 1. Locate the utility Þles in the PHSR380 directory on the printerÕs CD-ROM. 2. Copy the Þles that you need to your computerÕs hard disk or use them directly from the CD-ROM. 3. Use one of the following methods to send the SCREENON.PS or the SCRENOFF.PS Þle to the printer: ■ ■ 6-34 Phaser 380 Color Printer PC users: Use the DOS COPY command to send the Þle to the printer. (Windows 3.1 users can also use the Copy command in the File Manager.
Troubleshooting 6 Selecting page sizes in Windows applications In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the Phaser 380 printer from your application, some page sizes may not be visible in the list. If the Phaser 380 printer page size you want to use is not visible in the list, do the following: Windows 3.1 1.
6 Troubleshooting Windows 95 6-36 1. Click the Start icon in the taskbar on your computer screen; a menu appears. 2. Move the cursor over Settings; another menu appears. 3. In the menu, click Printers; the Printers window appears. 4. In the Printers window, select the Phaser 380 printer icon, then select Properties from the File menu. 5. Click the Paper tab. 6. Choose your page size, and click OK. 7. Return to your application.
Troubleshooting 6 Fonts printing incorrectly from Windows If fonts are printing incorrectly from Windows, make sure you installed the correct printer with either the Tektronix driver for Windows 3.1, or with the Windows 95 PostScript driver. ■ If you have the standard version of the printer, you should have installed Tektronix Phaser 380.
6 Troubleshooting Sharing the printer on a network Driver, utility files, and front panel interactions If your Phaser 380 printer is shared by other users on a network, using the downloadable utility Þles or the printerÕs front panel to change the printerÕs default color correction setting can affect prints made by other users.
Troubleshooting ■ When you print from a non-supported driver, your images are printed with one of the following selections: ■ ■ ■ 6 A color correction utility Þle, if one has been downloaded to the printer. The selection on the printerÕs front panel TekColor Corrections menu.
6 Troubleshooting 6-40 Phaser 380 Color Printer
Chapter 7 Using the Front Panel Front panel overview The printerÕs front panel provides you with information about the printerÕs operation, as well as buttons for accessing printer menus. Front panel indicators The front panel also includes two indicator lights: 1. Power (green LED) 2. Error (red LED) Power 1 Error 2 Exit 9662-52 Indicator On Blinking Off 1. Power The printer is on and ready for operation. The printer is in standby mode, processing, or printing an image.
7 Using the Front Panel Front panel buttons 1. The Exit button allows you to perform these menu functions: ■ Back up a level in the menu without making a selection. ■ Exit the menu. 2. Button 2, labeled Info, lets you cycle through information such as the printerÕs name, print server name, and the printerÕs IP address. Pressing Info during a print job displays the job name and job source.
Using the Front Panel 7 Two-line display The two lines of the display have the following functions: Line 1 ■ ■ ■ Displays status messages such as Ready, Printing or the printerÕs name. Displays operation errors and warnings such as Out Of Ink. Displays the names of menus and parameters you can set.
7 Using the Front Panel Enabling and disabling the front panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility Þle. In this protected mode, you can print the pages in the Help Pages menu, but cannot modify any settings in the rest of the menu. For more information on enabling and disabling the front panel menu, refer to the printerÕs CD-ROM or the World Wide Web. When the front panel is enabled, all front panel menu selections are available.
Using the Front Panel 7 Front panel menu map Phaser® 380 Menu Map Press Menu Help Pages Exit <--- ---> Menu <--- scrolls backward through available selections ---> scrolls forward through available selections Menu enters the next sub-menu Exit exits without making a change OK accepts the displayed value as the new setting Menu Map Configuration Page Startup Page Demonstration Page RGB Color Sampler CMYK Color Sampler Vivid Color (default) Display SWOP Euroscale Commercial SNAP Press To
7 Using the Front Panel Printer Help Pages The printer has several Help Pages that you can print from the front panel to learn more about the printer. Menu Map The menu map provides a graphical view of the front panel menus. The menu map can be used as a convenient navigation aid for quickly determining the location of menu items. An online version of the menu map is also available on the World Wide Web.
Using the Front Panel 7 Demonstration Page You can print copies of a sample demonstration page through the front panel or through the World Wide Web (refer to the PhaserShare Status Software User Manual.) RGB and CMYK Color Samplers The RGB and CMYK color samplers provide multi-page charts containing color samples and their corresponding color values based on the RGB and CMYK color models. Print these charts to help you select colors for use in your documents.
7 Using the Front Panel Printer standby modes You can change or disable Energy Star settings through the front panel (refer to ÒFront panel menu mapÓ on page 7-5) or through the World Wide Web (refer to the PhaserShare Status Software User Manual.) Idle for 4 hours When the printer is idle for more than 4 hours, it goes into a standby mode that keeps the printer ready to use yet reduces energy consumption.
Using the Front Panel 7 Selecting the cleaning page source The printer picks sheets of paper from a designated media tray as part of its self-maintenance and jam recovery routines. The default cleaning page source for the printer is the upper tray. When the Lower Paper Tray Assembly is installed, you can change the source of the cleaning page to the lower tray to prevent the printer from using transparencies or letterhead loaded in the upper paper tray.
7 Using the Front Panel 7-10 Phaser 380 Color Printer
Chapter 8 Supplies, Accessories, and Expanding Your Printer Tektronix supplies: the mark of quality Tektronix supplies are developed and tested as a total system Ñ printer, ink, and media. These system components work together to produce consistent, high-quality color images. For the best results, order Tektronix supplies. Caution Tektronix Phaser 380 ColorStix¨ ink is formulated speciÞcally for use with the Phaser 380 printer. Only Tektronix ColorStix ink is certiÞed for PANTONE Color matching.
8 Supplies, Accessories, and Expanding Your Printer Ordering printer supplies For a complete list of printer supplies, refer to the supplies information sheet that was shipped with the printer and contact your local dealer or, in the United States, call Tektronix at 1-800-835-6100.
8 Supplies, Accessories, and Expanding Your Printer Interface cables and adapters The following cables and adapters are available through Tektronix or your dealer. Contact your dealer for other cables and adapters. Printer interface cables and adapters Order number Description Connectors and cable length 012-1468-00 Parallel cable 36-pin high-density plug to 25-pin DSUB plug; 3 meters (9.84 feet) Connects the printer’s parallel port to a PC or workstation parallel port.
8 Supplies, Accessories, and Expanding Your Printer Extended Features upgrade In its standard conÞguration, the Phaser 380 printer offers Fast Color and Standard color printing modes, 16 Mbytes of RAM memory, and 39 fonts. The Extended Features upgrade consists of a replacement ROM and additional memory, both of which are required. The Extended Features upgrade is especially suited for workgroups, enhancing the printerÕs performance in the following ways: ■ Adds 600 x 300 dpi printing mode.
Supplies, Accessories, and Expanding Your Printer 8 Lower Paper Tray Assembly (recommended) An optional, 250-sheet Lower Paper Tray Assembly for paper printing lets you conÞgure the printer for dual-tray printing capability. Two trays are especially useful if you commonly print on several sizes and types of media.
8 Supplies, Accessories, and Expanding Your Printer Memory upgrade 16 Mbytes of Memory. In its standard conÞguration, the Phaser 380 printer has 16 Mbytes of memory. You can upgrade the printer to 48 Mbytes or 64 Mbytes of memory to gain printing features and improve performance. Note The Startup Page reports how much RAM memory is installed in the printer. For information on the Startup Page, refer to ÒPrinter Help PagesÓ on page 7-6. 48 Mbytes of Memory.
Supplies, Accessories, and Expanding Your Printer 8 PhaserShare network cards (recommended) Tektronix PhaserShareª network cards offer high-performance network connectivity for your color printer. PhaserShare network cards can be easily installed in your printer. Order number Description Z350FP1 Adds Ethernet interface; includes support for Novell NetWare, EtherTalk, TCP/IP, Telnet and FTP. Z350FP3 Adds LocalTalk/Serial interface.
8 Supplies, Accessories, and Expanding Your Printer Phaser Copystation The Phaser Copystation adds easy-to-use, walk-up color copying capability to the Phaser 380 Color Printer. The CopystationÕs front-panel controls let you specify the number of copies and select among color, gray scale and black-and-white copying modes. You can choose to make copies reduced to 25% or enlarged to 200% of the originalÕs size, and you can adjust copies for color balance and lightness.
8 Supplies, Accessories, and Expanding Your Printer PhaserPrint for UNIX software For printing in Unix environments, Tektronix offers PhaserPrintª for UNIX software. PhaserPrint software provides fast raster Þle and screen copy printing to Tektronix color printers. PhaserPrint software also provides a graphical user interface for push-button control of Tektronix printer features.
8 Supplies, Accessories, and Expanding Your Printer 8-10 Phaser 380 Color Printer
Chapter 9 Regulatory Information and Specifications Declaration of conformity Tektronix, Inc. Color Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A.
9 Regulatory Information and Specifications Canadian EMC (Electromagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
Regulatory Information and Specifications 9 Material Safety Data Sheets Proper management of environmental resources protects the well-being of our employees, customers, shareholders, and the communities we are a part of worldwide. Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws, regulations, and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate. Tektronix, Inc.
9 Regulatory Information and Specifications MSDS for ColorStix ink sticks Section I – Product identification Trade name and Tektronix part number: ColorStix® Solid Ink — Black ColorStix® Solid Ink — Cyan ColorStix® Solid Ink — Magenta ColorStix® Solid Ink — Yellow 016-1540-00 016-1541-00 016-1542-00 016-1543-00 Section II – Information on ingredients Ingredients: Fatty amide waxes, Rosin ester, Phthalate ester, Black, cyan, magenta, or yellow dye Section III – Hazards identification Potential Health Eff
Regulatory Information and Specifications 9 Section XI – Toxicological information Toxicity: Non-toxic orally. Irritation: Not an irritant based on standard tests. Sensitization: Not a sensitizer based on standard tests. Carcinogenicity: Components or product not listed by IARC, NTP or OSHA. Section XII – Ecological information No known impact. Section XIII – Disposal considerations These products are not a hazardous waste as specified in 40CFR 261.
9 Regulatory Information and Specifications MSDS for silicone oil Section I – Product identification Trade name and Tektronix part number: Silicone fluid (found in maintenance tray) 006-7912-00 Product use: Used in Tektronix Phaser 380 color printers. Section II – Information on ingredients Ingredients Polydimethylsiloxane Hazardous Ingredients: CAS Number: 63148-62-9 None. This is not a hazardous material as defined by the OSHA Hazard Communication Standard.
Regulatory Information and Specifications 9 Section IX – Physical and chemical properties Appearance: Colorless liquid. Odor: Slight. Solubility: Not water soluble. Section X – Stability and reactivity Stability: Stable. Traces of formaldehyde may form if heated in air above 149° C (300° F ). Normal operating temperature in this printer is 50° to 60°C (148 to 166° F). Incompatibility With Other Materials: Oxidizing compounds can cause a reaction. Hazardous Polymerization: Will not occur.
9 Regulatory Information and Specifications Specifications Printer tilt Place the printer on a level surface with no more than 2¡ tilt in any direction. Equivalent to raising one corner of the printer approximately 16 mm (0.625 in.). Tilting the printer more than 2¡ causes drum ßuid to leak from the maintenance tray resulting in damage to your printer not covered by the printerÕs warranty.
Regulatory Information and Specifications 9 Power consumption Operating power consumption: 150 to 600 Watts Meets Energy Star power conservation requirements with the Energy Star timeout set to one hour. Printer Dimensions Height: 50.7 cm (20 in.) Depth: 64.2 cm (25.3 in.) Width: Weight: 100 kg (220 lbs.) 59.9 cm (23.6 in.) Printer Clearances Top: 45.7 cm (18 in.) Left side: no restrictions Front: Right side: 10.2 cm (4 in.) no restrictions Bottom: no restrictions Rear: 10.2 cm (4 in.
9 Regulatory Information and Specifications 9-10 Phaser 380 Color Printer
Index CD-ROM topics B Color Matching Help Pages and Menus Improving Print Speed Printing from DOS Printing from UNIX and VMS Workstations Printing the Color Sampler Charts Using Different Printer Language modes Using Fonts Using PANTONE Colors Using Printer Utilities Using SCSI Hard Disks Using the Phaser 380 GX Driver Using the PhaserPrint Plug-in for Photoshop Using the PrinterÕs Parallel Port banding on prints, cleaning 5-17 blue color adjust 4-6 buttons, front panel 7-2 A accessories optional 2-4 or
cleaning (contÕd) pre-soaked cloth 5-15 printdrum 5-47 printhead 5-17 separator pad, lower tray 5-37 separator pad, upper tray 5-23 supplies, illustrated 5-14 upper pick rollers 5-20 upper tray jams 5-20 Cleaning Page Source cleaning after jam 6-17 instructions for selecting 7-9 CMYK Sampler, Macintosh utility Þle 4-10 CMYK.
drivers (contÕd) using Macintosh 3-18 Windows 3.
H HAL Ñ Highly Automated Library 6-3 halftone screens, printer 6-33 handling media 3-34 hard disk, SCSI connecting 2-24 selecting 2-24 Help pages printing 2-30 protected menu mode 7-4 types available 7-6 HP-GL 3-45 HSB Sampler, Macintosh utility Þle 4-10 HSB.
LocalTalk/serial connection 2-22 locking front panel menus 7-4 locking the transit restraint 5-55 Lower Paper Tray Assembly Þll label 3-35 installing tray 2-8 loading tray 2-16 paper only 2-14 paper tray order numbers 8-5 LPT port problems 6-23 M Macintosh printer driver Page Setup dialog box 3-18 Print dialog box 3-18 selecting printer in Chooser 2-48 TekColor Options dialog box 3-18 Macintosh utility Þles CMYK Sampler 4-10 HSB Sampler 4-10 RGB Sampler 4-10 Setscreen Patch 6-33 maintenance cleaning page 5
Monochrome color correction description 4-8 Macintosh printer driver 3-18 moving the printer 5-56 locking the transit restraint 5-55 precautions 5-54 removing the maintenance tray 5-54 N network connections order numbers 8-7 PhaserShare cards 2-20 rear panel ports 2-21 network printing 6-38 NFS, see PC/NFS No color correction description 4-6 Macintosh printer driver 3-18 noises during warm-up 2-27 NT, Windows NT PostScript printer driver, updating 3-12 O oil (printer drum ßuid) cleaning exit path 5-46 pre
paper, lower pick roller cleaning 5-34 parallel cable connection 2-23 ordering 8-3 parallel port cable 2-23 connecting 2-23 default language 3-45 PC utility Þles CMYK.PS 4-10 HSB.PS 4-10 RGB.PS 4-10 TIMEOUTS.PS 6-29 PC/NFS Network Option 3-9 troubleshooting 6-23 PCL5 3-45 Phaser 380 (LaserWriter 7.1.
printer control PhaserLink 1-3 selecting features 3-24 printer drivers generic 3-37 installing Macintosh 2-48 QuickDraw GX 2-50 printing transparencies 3-40 using Macintosh 3-18 Windows 3.1 3-10 Windows 95 3-4 printer languages default 3-45 printer quality Fast Color 3-26 printer standby modes 7-8 PRINTER.
S T safety and emissions 9-9 SCSI hard disk selecting 2-24 SCSI port connecting external font disk 2-24 connecting Phaser Copystation 2-24 selecting a cleaning page source 7-9 selecting a default media tray 3-37 selecting a front panel language 2-29 selecting a print-quality mode 3-26 separator pad, replacing 5-10 serial interface connection 2-22 Setscreen Patch, using from a Macintosh 6-33 from a PC 6-34 Simulate Display color correction description 4-6 Macintosh printer driver 3-18 solid-ink jet 1-1 spe
trays, paper, selecting Macintosh printer driver 3-18 troubleshooting image quality problems 6-9 media feeding or jamming problems 6-8 network problems 6-12 operational hints 6-15 turn on printer 2-27 two prints after jam 6-17 U UNIX workstations installing printer software 2-52 URL of web site 6-2 Use Printer Setting color correction description 4-8 Macintosh printer driver 3-18 used ink 5-4 using color 4-2 utilities CD-ROM 2-1 diskettes 2-1 utility Þles 2-52 V Vivid Color color correction description 4-
