-1 P H A S E R® 7 8 0 C O L O R L A S E R P R I N T E R User Guide ® www.tek.
0 Contents Tektronix Supplies, Media, and Accessories and Options 1 Front Panel Display and Menus 4 Menu Map of Printer Settings 6 Media Types and Trays 7 Supported Page Sizes and Print Area 9 Loading Media Trays 11 Specialty Media 14 Print Settings 21 Symbols Information Important tips to note for best printer operation. Caution Use caution, or damage to the printer may result. Print Quality Modes 22 Warning TekColor Corrections 23 Hot surface on or in the printer.
Tektronix Supplies, Media, and Accessories and Options Media Supplies Order number Description Black 016-1678-00 Cyan 016-1679-00 Laser Paper 90 g/m2 (24 lb.) bond Magenta 016-1680-00 Description Toner Cartridges Yellow Fuser Roll Cartridge Order number A/Letter 016-1368-00 A4 016-1369-00 B/Tabloid (11 x 17 in.) 016-1699-00 016-1681-00 Tabloid Plus (13 x 19 in.
Ordering Information 2 Accessories and Options Order number Description Universal Paper Tray Description B5 to Tabloid Extra 436-0366-00 Printer Diskettes Transparency Tray A/A4 436-0368-00 Printer drivers and utilities Lower Tray Assembly 3-tray unit: includes 2 universal trays and 1 transparency tray 436-0367-00 PhaserShare® Network Cards 100BaseT Ethernet ZNBFE Token Ring ZNBTR LocalTalk ZNBLT Printer Station Provides storage for trays and paper; positions printer at proper height
Accessories and Options, continued Description Graphics Feature Set Adds to Standard model: Order number Description Z780FNG Plus Feature Set 1200 dpi and continuous tone printing 96 Mbytes RAM (for 192 Mbytes total) Ability to print media larger than Tabloid SCSI card for connecting an external hard drive or scanner 32 Mbytes RAM (for 96 Mbytes total) Plus Feature Set Order number Adds to Graphics model: Adds to Standard model: 1200 dpi and continuous tone printing Ability to print media larger
Front Panel Display and Menus ■ Gain access to printer settings (media size and type, tray, print resolution, etc.). ■ View the printer’s operating status, for example, Ready, Printing. ■ Be alerted when to replace consumables, load paper, and clear jams. ■ Print diagnostic pages for troubleshooting.
Front Panel Settings and Defaults Using the Generally, select most print settings and set defaults from your application. Changing the front panel settings may affect the prints of other users. However, printing oversize or specialty media requires using the front panel. Press to get more information on printer status and instructions from the printer.
Menu Map 6 Menu Map of Printer Settings Print this page of the main front panel settings, and keep it near the printer for reference.
Media Types and Trays See page 9 for media dimensions. Transparency Tray optional Universal Paper Tray standard Fits in tray slots 1 through 4 (slots 2–4 available in optional Lower Tray Assembly only). 3040-03a Laser Paper ■ Fits in tray slot 1 only. Tektronix Transparencies A/Letter Legal B/Tabloid Tabloid Extra A3 A4 A5 B4 B5 ■ 250-sheet capacity ■ 75–105 g/m2 (20–28 lb.) Never use inkjet paper; it will cause paper jams and damage the fuser. Use Tektronix paper for best results.
Media and Media Trays 8 Multi-Purpose Tray standard Lower Tray Assembly optional Laser Labels ■ A/Letter, A4 ■ Recommended Avery™ Labels A/Letter: 5160 and 5164 A4: L7162 and L7165 Envelopes ■ 3040-05 US #10 DL, C4, C5, C6 Choukei 3 GOU, Kakugata 2 GOU Hagaki (Japanese postcard) 3040-06 Tektronix Image Transfer Media Laser Paper ■ ■ Sizes up to and including Tabloid Plus 2 75–120 g/m (20–32 lb.
Supported Page Sizes and Print Area Select Page Size from the printer’s front panel or your application’s Print menu. Media/Page Size Dimension Trays ■ Letter (A) 8.5 x 11 in. Universal tray ■ Legal 8.5 x 14 in. Universal tray ■ Tabloid (B) 11 x 17 in. Universal tray ■ Tabloid Extra (Graphics or Plus feature set) 12 x 18 in. Universal tray Tabloid Plus (Graphics or Plus feature set) 13 x 19 in.
Printable Area Printing Custom Media The maximum image area is 320 x 457 mm (12.6 x 18 in.); the guaranteed print quality area is 297 x 432 mm (11.7 x 17 in.). ■ The minimum custom page size is 100 x 140 mm (3.9 x 5.5 in.). ■ The maximum* custom page size is 330 x 457 mm (13 x 18 in.). 10 1 Set up a custom page size for the document within your application. 2 Load custom-sized media in the multi-purpose tray only. Insert the short edge into the printer. 5 mm (0.2 in.
Loading Media Trays 1 Pull out the paper tray. 2 Squeeze and slide back the blue paper guides. 3 Press down to snap the metal plate into place. 4 Insert the paper; set it under the metal hook at the front right of the tray. 5 Set both back and side paper guides flush against the paper. 6 Push in the paper tray. 1 2 3 4 5 6 Letter/A4-size paper: Always load with the short edge toward the rear of the tray.
12 Loading the Universal Paper Tray Letterhead Capacity: 250 sheets Large-Format Media Capacity: 250 sheets ■ Load letterhead face down. 7654321 3040-43 Never use inkjet paper; it will cause paper jams and damage the fuser. Use Tektronix paper for best results. 3040-09 ■ Make sure that you set the blue guides flush against the paper. ■ To prevent paper jams, do not overload the paper tray.
Loading the Optional Transparency Tray Tektronix Transparencies Capacity: 100 sheets 1 Look for the notch on the Tektronix transparencies. 2 Load A/A4 transparencies with the notch at the left rear of the tray. ■ The transparency tray holds only A/A4 media. Load Tabloid Extra transparencies in the multi-purpose tray. See “Transparencies” on page 15. ■ If you have the optional Lower Tray Assembly, the transparency tray must be loaded only in tray slot 1, or the slot in the printer.
14 Specialty Media 1 Load specialty media in the multi-purpose tray (the external tray on the right side of the printer). 2 Set the paper guide toward the rear of the tray. Extend the tray for large-format paper. 3 Insert the media face up. Load large-format media short edge first; load letter/A4 media long edge first. Readjust the paper guide. 4 At the printer’s front panel: a b 5 The front panel displays Multi-Purpose Tray Media Size and the current default.
Transparencies 1 2 Look for the notch on Tektronix transparencies (A/A4, Tabloid Extra). Load transparencies as follows: ■ Multi-purpose tray: with the notch opposite the leading edge, toward the rear of the printer ■ Optional transparency tray (A/A4 only): with the notch at the left rear of the tray If using the multi-purpose tray: a b 3 The front panel displays Multi-Purpose Tray Media Size and the current default. Press until the correct size is displayed. Press Select.
16 Letterhead 1 6 7 If using the multi-purpose tray: a b 3 7654321 5 Universal paper tray: face down, with the short edge toward the rear of the tray 4 ■ 3 Multi-purpose tray: face up, with the long edge inserted into the printer 2 ■ 1 2 Load letterhead as follows: The front panel displays Multi-Purpose Tray Media Size and the current default. Press until the correct size is displayed. Press Select. When the Media Type prompt appears, press until Paper is displayed. Press Select.
Envelopes 1 Set up envelopes according to the templates or procedures in your application. 2 Insert envelopes in the multi-purpose tray with the long edge inserted into the printer and the side to be printed face up. The flap must be open. 3 At the printer’s front panel: a b 4 The front panel displays Multi-Purpose Tray Media Size and the current default. Press until the correct envelope size is displayed. Press Select. When the Media Type prompt appears, press until Envelope is displayed.
18 Labels Recommended Avery™ labels: A/Letter: 5160 A4: L7162 5164 L7165 3040-48 Set up labels using the templates or procedures in your application or the instructions included with the labels. If your application has a setting for Avery labels, use it as a template. Capacity: 50 sheets 2 Load label sheets in the multi-purpose tray only. Insert them face up, long edge first. Use the recommended Avery labels. Use labels at least 25.4 x 66.7 mm (1 x 2.625 in.) in size.
Tektronix Image Transfer Media 1 Make sure that your document size is set up as Tabloid (11 x 17 in.). 2 Load the image transfer sheet into the multi-purpose tray with the short edge inserted into the printer. Load with the blank side up. Insert only one sheet at a time. 3 Adjust the paper guide. 4 At the printer’s front panel: a b Wait until the Multi-Purpose Tray Media Size message is displayed. Press until Tabloid is displayed. Press Select to continue.
20 Other media Laser paper Card and index stock ■ You can load regular plain paper in the multi-purpose tray. ■ ■ The capacity is 150 sheets. Do not overload the tray. Load card stock (cover, Vellum Bristol, tag, and index) only in the external multi-purpose tray. ■ When prompted by the printer’s front panel, select the Media Size. Then select Paper as the Media Type. ■ Load face up. ■ Load up to 30 sheets. Do not overload the tray.
Print Settings 1 Set up your document according to the procedures for your application. See “Supported Page Sizes and Print Area” on page 9. 2 Load the paper or other media on which you want to print in the correct tray. See “Loading Media Trays” on page 11 and “Specialty Media” on page 14. 3 When printing from the multi-purpose tray, select the Media Size and then the Media Type when prompted by the printer’s front panel. See “Specialty Media” on page 14.
Print Settings Print Quality Modes Set the print speed and resolution (dots per inch) through one of these selections (print speeds are for A/A4 paper only; print speed may be affected by type and size of media, coverage, size of the source file, and amount of printer memory): Mode Resolution Standard Monochrome ■ 1200 x 600 dots per inch Speed ■ 16 pages per minute ■ 600 x 600 dots per inch; with continuous tone ■ 16 pages per minute ■ 600 x 600 dots per inch ■ 4 pages per minute ■ 1200 x
TekColor ™ Color Corrections PhaserMatch ™ ICC software Select the color correction for your printing needs: ■ Color management to customize colors to accurately match your press. ■ Custom profile editing for maximum flexibility. ■ Create your own profile database. ■ Compatible with any press ICC profile. ■ Requires Plus Feature Set; may be ordered separately. Automatic Vivid Color ■ For general office printing.
24 Consumables These are the replaceable components for the printer: 1 Toner cartridges (cyan, yellow, magenta, black) 2 Fuser roll cartridge 3 Imaging unit 4 Waste cartridge 3 2 4 Detailed, illustrated replacement instructions are shipped with each component.
Consumables Life ■ The life of consumables depends on how and where the printer is used, the amount of color or toner coverage, the size and complexity of prints, and the type and quality of media used. ■ The Consumables Page provides information on consumables usage and remaining life. To print this page, see page 34 for instructions. ■ “Consumables Status” is available at the printer’s front panel as follows: ■ 1 At Printer Menu, press Select. 2 Press Menu.
Consumables Component Average Yield Toner Cartridges 4,500 pages (black) 5,900 pages (cyan, magenta, yellow) 3040-13 50,000 images (monochrome) Imaging Unit 12,500 pages (full color) 3040-14 20,000 pages Waste Cartridge 3040-15 Fuser Roll Cartridge/ Hi-Duty Fuser Roll Cartridge 3040-16 20,000 pages If you print more than 500 prints per day, order the Hi-Duty Fuser Roll Cartridge. See page 1 for ordering information.
Paper Jams When a jam occurs The front panel reports Clear Jam at , and the location of the jam lights up on the printer icon. E Clear Jam at A, B Press i for information 3040-17 C, D Press for information. Locate the indicated area on the printer to look for the jammed paper. A, B 3040-18 To reduce the frequency of media jams, use Tektronix media. Make sure that media is loaded properly in the trays and that the blue paper guides are set flush against the media.
Paper Jams 28 Front Panel Message: Clear Jam at A, B Solution 1: Jam at A 1 Grasp the handle under the multi-purpose tray, on the bottom right side of the printer. Open the drawer. 2 Lift the metal plate by the blue handle. 3 Turn the knob to the left to release the media. 4 Gently remove the jammed media.
Front Panel Message: Clear Jam at A, B Solution 2: Jam at B 1 Grasp the handle under the multi-purpose tray, on the bottom right side of the printer. Open the drawer. 2 Gently pull the jammed media from under the drawer.
30 Front Panel Message: Clear Jam at A, B Solution 3: Jam in door of the optional Lower Tray Assembly 1 Open the right cover of the Lower Tray Assembly. 2 Gently remove the jammed paper and close the cover. 3 Pull out the paper tray from which the jam occurred. 4 Remove any misfed paper. Make sure that the paper is loaded correctly and that the paper guides are set flush against the paper. 5 Push in the paper tray.
Front Panel Message: Clear Jam at C, D Solution 1: Jam at C 1 Open the fuser unit on the bottom left side of the printer. 2 Gently pull the jammed paper from under the fuser roll cartridge. 1 Caution! The fuser area may be hot! To avoid personal injury, do not touch it.
32 Front Panel Message: Clear Jam at C, D Solution 2: Jam at D 1 1 2 3 4 Open the fuser unit on the bottom left side of the printer. Caution! The fuser area may be hot! To avoid personal injury, do not touch it. 2 Grasp the fuser roll cartridge by the blue handle and lift it out. To avoid stains, do not touch the white roller or get it on your clothing; do not set the fuser roll cartridge on an uncovered surface. 3 Lift up the cover by the blue hook. 4 Gently remove the paper.
Front Panel Message: Clear Jam at E 1 Open the cover on the top left of the printer. 2 Remove the paper and close the cover.
34 Troubleshooting Using the Help Pages To print the Help Pages The printer provides internal reports that you can print to help you determine the printer’s configuration, diagnose print-quality problems, and monitor use of the printer. To aid in troubleshooting, print the following pages: 1 At the printer’s front panel, press Select.
Consumables Page Print this page for estimates of the following: ■ ■ ■ % Life Remaining gauges for toner cartridges, the fuser roll cartridge, and the imaging unit Life Remaining 0% Average coverage per page for each toner 50% 25 % 100% Phaser 780 Color Printer ® Consumables Average toner coverage total per page for the imaging unit Toner Life Remaining 25 % Your average coverage/page: 20.0% Black 0% 50% Life Remaining 100% 33 % Your average coverage/page: 40.
Troubleshooting 36 Usage Profile Provides in-depth information on printer usage: Phaser 780 Color Printer ® Usage Profile ■ Consumables used ■ Tray and media selections ■ ■ Printer interventions Analysis of usage rates 109 Average Coverage–OHP (%) Cyan: 7 110 Days Printed 14 111 Pages/Day 0–1: 3, 25–4 112 Unique Pages / Job 0–1: 478, 113 Copies / Job 0–1: 478, 114 Minutes / Job 0–1: 378, 2 115 Job Source Internal: 10 116 Job Language For detailed information on the Usage Profile repo
Configuration Page Print this page to determine the following: ■ Printer name, ID, serial number ■ Feature set ■ Amount of memory ■ Network configuration ■ Current printer settings Phaser 780 Color Printer ® General Information Printer Name: Page Count: Start Page Enabled Serial Number: Printer ID: Adobe® Postscript Firmware Versions: Configuration Print this page before contacting Tektronix customer support, your reseller, or other technical assistance.
Troubleshooting with PhaserLink ™ Software PhaserLink software is a printer management tool supplied with your printer. This software uses Internet technology to provide the following: ■ Print job status ■ Printer usage ■ Routine troubleshooting ■ Configuration of printer settings For detailed information on PhaserLink, refer to the printer’s CD-ROM or web site, or enter this address in your web browser: www.tek.com/Color_Printers/products/phaserlink.
General Troubleshooting Problem Probable cause Solution Prints curl. On some paper types, prints with uneven coverage may curl where coverage is heaviest. When making prints with heavy coverage, select Face Down as the Output Order at the printer’s front panel or from your application’s Print menu. Oversize media does not feed from the universal paper trays or the multi-purpose tray. Too much media is loaded in the tray. Decrease the amount of media loaded in the multipurpose tray.
40 Troubleshooting Print Quality Problems If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumables. Keep in mind these general guidelines: 1 Replace Magenta Toner Cartridge Press i for information Phaser 780 Color Printer ® Consumables Toner Life Remaining 25 % Your average coverage/page: 20.0% Black 0% ■ If the symptom appears in a single color: Replace the toner cartridge. 50% Life Remaining Your average coverage/page: 40.
Print Quality Symptoms Symptom Service Print 1 Solutions ■ Run 20 prints. ■ Replace the toner cartridge. Make sure that you shake the new toner cartridge vigorously seven or eight times. ■ Print the Cyan and Magenta Calibration Pages from the Help Pages Service Prints menu. Then reprint your file. ■ Replace the imaging unit. ■ Print the Cyan and Magenta Calibration Pages from the Help Pages Service Prints menu. Then reprint your file. ■ Load a fresh ream of paper.
Print Quality Symptoms, continued Symptom Service Print 1 Solutions ■ Replace the imaging unit. ■ Replace the imaging unit. ■ Replace the imaging unit. Prints have light vertical bands. A single dark vertical line appears in the same location on all pages. A single white horizontal line appears in all prints.
Print Quality Symptoms, continued Symptom Service Print 1 Solutions ■ Make another print. ■ If using a hi-duty fuser roll cartridge and printing fewer than 250 prints per day, change to the standard fuser roll. ■ Reseat the fuser roll cartridge. ■ Make sure that the paper guides are flush against the media in the trays. See “Loading Media Trays” on page 11. ■ Make another print. Oil streaks appear, especially after the printer has been idle.
44 For More Information Find detailed printer information in any of these locations.
Getting Help Online Services Customer Support Centers World Wide Web: www.tek.com/Color_Printers/ TekSMART™ Knowledge Base: Australia 1-800-811-177 France 01 69 86 8137 New Zealand +61 2 9888 0100 www2.tek.com/merlin/tko Technical support: www.tek.com/Color_Printers/support/colcare.html Austria 0660 5804 Germany 0180 525 3535 Norway (22) 723 801 Current software: www.tek.com/Color_Printers/support/software.
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