P H A S E R® 7 4 0 a n d 7 4 0 L L A S E R P R I N T E R S Advanc ed Features and Tr o u b l e s h o o t i n g M a n u a l ® www.tek.
P H A S E R® 7 4 0 a n d 7 4 0 L L A S E R P R I N T E R S Advanc ed Features and Tr o u b l e s h o o t i n g M a n u a l ® www.tek.
Phaser® 740 and 740L Laser Printers Advanced Features and Troubleshooting Manual V3 January 1999 071-0236-00
Copyright © Tektronix, Inc. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. Tektronix®, Phaser®, PhaserShare®, the TekColor® icon, and Made For Each Other® are registered trademarks of Tektronix, Inc. PhaserLink™, PhaserPrint™, PhaserSym™, PhaserTools™, TekSMART™, and the TekColor™ name are trademarks of Tektronix, Inc.
User safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor or ground. Use only the specified power cord and connector. Refer to a qualified service technician for changes to the cord or connector.
When you operate this equipment, the socket outlet should be near the equipment and be easily accessible. DANGER: CAUTION: VORSICHT: ATTENTION: Invisible laser radiation when open and interlock defeated. AVOID DIRECT EXPOSURE TO BEAM. Invisible laser radiation when open and interlocks defeated. AVOID DIRECT EXPOSURE TO BEAM. Unsichtbare Laserstrahlung, wenn Abdeckung geöffnet und Sicherheitsverriegelung überbrückt. NICH DEM STRAHL AUSSETZEN.
Contents 1 Color Printer Resources Printed and on-line books 2 Tektronix World Wide Web sites 2 3 Advanced Print Features All about media 5 Margins and print area 7 Media hints 8 Loading media trays 9 Loading paper 9 Loading Tektronix transparencies 10 Using the Multi-Purpose Tray 12 Loading specialty media in the Multi-Purpose Tray 15 Duplex printing 26 Automatic duplex 26 Manual duplex 28 Adjusting margins 33 Adjusting margins for a single-sided print 33 Adjusting margins for a duplex print 35 Using f
4 Troubleshooting On-line support 63 Customer Support Centers 64 Getting information by fax 65 Diagnostic tools 66 Maintaining print quality 69 Symptoms and solutions 70 Print quality hints 83 Media hints 84 Media handling 84 Double-sided printing 84 If your printer has an Automatic Duplex/Lower Tray Assembly installed Specialty media 84 Improving print speed 85 Relative port speed 85 Fastest print time 85 Printed colors are not what you expected 86 Printing PANTONE Colors 87 Using the Tektronix halftone s
6 Using Color Print-quality modes 117 Color corrections 118 Controlling color density 119 Printing the Color Sampler Charts 123 Overview 123 Printing samplers from a Macintosh 125 Printing samplers from a PC 127 Printing a color sampler chart from the front panel PANTONE® Color Files 130 Methods of printing PANTONE® Colors 130 Installing the PANTONE® Color files 132 Printing the PANTONE® Color Chart 133 7 129 Using Printer Utilities Using the files on the printer’s CD-ROM 135 Downloading files from a Ma
9 Using Your Printer with a Scanner Overview 149 Making copies 150 Copying a single page 150 Copying multiple pages with an Auto-Document Feeder Using the front panel Copier Menu 152 Copier Menu 153 Placing and scaling images 154 Copying at 100% scale 154 Copying to fit full-bleed images 155 Scaling images using Zoom 156 Scaling images using Scan Area 156 10 151 Regulatory Information and Specifications Canadian EMC (Electromagnetic Compatibility) regulatory standards Declaration of conformity 158 FCC C
Chapter 1 Color Printer Resources Tektronix offers the following suite of books, web sites, and software tools to help you get the fullest (and most colorful) use from your printer. The books and software tools are all located on the printer’s CD-ROM.
1 Color Printer Resources Printed and on-line books Setup Guide Printed book is shipped with your printer. Online book is included on the printer’s CD-ROM in pdf (Acrobat) format. ■ Taking inventory ■ Unpacking ■ Setting up ■ Installing printer software User Guide Printed book is shipped with your printer. Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats.
Color Printer Resources 1 Advanced Features and Troubleshooting Manual Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats. Order a printed copy: order number 071-0236-00. ■ All about media ■ Using color ■ Advanced troubleshooting ■ Connecting peripherals PhaserShare Networking Manual Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats.
1 Color Printer Resources PhaserLink software What it includes Where to find it Printer administration and support tool using World Wide Web technology www.tek.com/Color_Printers/ product/phaserlink.
Chapter 2 Advanced Print Features All about media Paper Trays Tektronix laser paper 500 sheets per package 016-1368-00 A/Letter 016-1369-00 A4 Use Tektronix paper for best results. R PE PA A4 33100-38 Tray sizes: Paper weight: 436-0282-02 A/Letter 436-0283-02 A4 436-0314-02 Legal 60 - 90 g/m2 16 - 24 lb. 250 sheets (75 g/m2, 20 lb.
2 Advanced Print Features Multi-Purpose Tray Use the Multi-Purpose Tray for specialty media. Media sizes: Metric: 88.9 x 254 mm — 216 x 355.6 mm U.S: 3.5 x 10 in. — 8.5 x 14 in.
Advanced Print Features 2 Margins and print area The image area of a print is a bit smaller than the media size. You may need to adjust the page margins in your application software to match the print area. NOTE To assure the correct page margins, use the drivers supplied on the printer’s CD-ROM. Supported media sizes selected in drivers and front panel Margins Media Page size Print area Top Bottom Sides 1. Letter 8.5 x 11 in. 8.2 x 10.6 in. .2 in. .2 in. .15 in. 2.
2 Advanced Print Features Media hints CAUTION Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media is coated with a substance that will damage the fuser; Tektronix does not furnish service for damage or malfunction caused by the use of non-Tektronix supplies or consumables. Always use Tektronix media that has been specially designed for use with Tektronix Laser Printers.
Advanced Print Features 2 Loading media trays Loading paper 1. Push down on the PAPER tray’s metal plate until it clicks, locking it in place. 2. Fan the paper. 1 2 R PE PA A4 0236-07 3. Place paper in the tray under the hooks. The side to be printed is always face-down in the tray. Loading letterhead paper a. Load letterhead paper with the side to be printed face-down. b. Place the top of the page under the hooks. Load up to 250 sheets of paper, depending on thickness.
2 Advanced Print Features Loading Tektronix transparencies 1. Push down on the TRANSPARENCY tray’s metal plate until it clicks, locking it in place. CY EN R PA NS A4 A TR 0236-09 2. Fan the transparencies, being careful not to leave fingerprints, which can result in a smudged print. 3. Place Tektronix transparencies in the tray so that the logo strip is under the hooks, face-up. 4. Load approximately 100 sheets of transparency film.
Advanced Print Features 2 Hints for making transparencies CAUTION Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media is coated with a substance that will damage the fuser; Tektronix does not furnish service for damage or malfunction caused by the use of non-Tektronix supplies or consumables. Always use Tektronix media that has been specially designed for use with Tektronix Laser Printers. ■ Use only Tektronix transparencies.
2 Advanced Print Features Using the Multi-Purpose Tray The Multi-Purpose Tray serves as another tray for loading any supported type of media ranging in size from 88.9 x 254 mm to 216 x 355.6 mm (3.5 x 10 in. to 8.5 x 14 in.). Load a single sheet or a stack of media, depending on the media’s type and thickness.
2 Advanced Print Features Setting media thickness Because the printer accommodates varying media weights in the Multi-Purpose Tray, you can manually select a media thickness for the most reliable paper-picking. The Media Thickness Switch is only applicable for the Multi-Purpose Tray. 1. Open the left side door. The blue Media Thickness Switch is located on the paper feeder and has three settings: a. Thin b. Medium c. Thick a b c 0236-11 2. Move the switch to the setting for the desired media.
2 Advanced Print Features Inserting the media 1. Adjust the guides to the width of the media you are using. 2. Insert the media with the side to be printed face-up and the top of the page entering the printer first. 3. Do not overfill the Multi-Purpose Tray: keep the media to just below the limit indicator. Capacity in the Multi-Purpose Tray varies, depending on media thickness. These are general guidelines: Media type 4.
Advanced Print Features 2 Loading specialty media in the Multi-Purpose Tray Tektronix Transparencies 1. Set the Media Thickness Switch to Medium. 0236-12 2. Adjust the tray’s guides for the width of your Tektronix transparencies. 3. Insert the transparency with the logo strip face-down, entering the printer first. 4. Fill the Multi-Purpose Tray to the level indicator on the guide (maximum capacity is 50 sheets). 4 3 0236-13 5.
2 Advanced Print Features Letterhead 1. For the thickness setting, treat letterhead media as you would laser paper. Adjust the Media Thickness Switch according to these guidelines: ■ Thin: 105 g/m2 (28 lb.) or lighter ■ Medium: 109 - 150 g/m2 (29 - 40 lb.) ■ Thick: heavier than 150 g/m2 (40 lb.) 0236-12 16 2. Adjust the tray’s media guides for the width of your paper. 3. Insert the letterhead paper with the side to be printed face-up; the top of the page enters the printer first.
Advanced Print Features 4. 2 Fill the Multi-Purpose Tray to the level indicator on the guide (maximum capacity is 100 sheets, depending on the media’s thickness). 0236-14 5. At the front panel’s media type prompt, scroll to Paper and press OK. MPT: Paper <--- ---> 6. OK In the application’s Print screen under Tray Selection or Paper Source, depending on the driver, select the Multi-Purpose Tray and send the job to the printer.
2 Advanced Print Features Tektronix Glossy Coated Paper / Card Stock CAUTION Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media is coated with a substance that will damage the fuser; Tektronix does not furnish service for damage or malfunction caused by the use of non-Tektronix supplies or consumables. Always use Tektronix media that has been specially designed for use with Tektronix Laser Printers. 1.
Advanced Print Features 5. 2 At the front panel’s media type prompt, scroll to the appropriate media type you installed and press OK. MPT: Coated Paper <-----> OK or MPT: Card or Envelope <-----> OK 6. In the application’s Print screen under Tray Selection or Paper Source, depending on the driver, select the Multi-Purpose Tray and send the job to the printer. NOTE If the media is a non-standard size, you must position the image correctly in the application: a.
2 Advanced Print Features Envelopes 1. Prepare each envelope by tucking the envelope flap inside the envelope. 2. Adjust the printer’s Media Thickness Switch to Thick. 0236-17 3. Adjust the tray’s media guides for the width of your envelopes. 4. Insert the envelopes with the short end entering the printer first and the side to be printed facing up; the edge where you place the stamp enters the printer first in some applications (make a test print before proceeding).
Advanced Print Features 8. In your application: ■ ■ 9. 2 Create a document with the following measurements: ■ Width: 4.13 in. (104.8 mm) ■ Length: 9.5 in. (241.3 mm) ■ Margins: .2 in. Access the Page Setup menu and make these selections: ■ Paper Size: #10 Envelope ■ Orientation: Landscape In a supported printer driver: Select Multi-Purpose Tray as the paper source and send the job to the printer.
2 Advanced Print Features Laser labels Tektronix recommends using Avery™ labels: ■ A/Letter: 5160, 5164 ■ A4: L7162, L7165 CAUTION Do not use any media designed for inkjet printers. Inkjet media is coated with a substance that will damage the fuser; Tektronix does not furnish service for damage or malfunction caused by the use of non-Tektronix supplies or consumables. 1. Adjust the Media Thickness Switch to Thick. 0236-17 2. Adjust the tray’s media guides for the width of your label sheets. 3.
Advanced Print Features 6. 2 Refer to your application’s manual for information on page orientation and page margins. If your application has a setting for Avery™ labels, use it as a template. Otherwise, set margins and spacing according to the guidelines in the instruction sheets that are included with the labels. This table shows which Avery setting to choose with each label size. Sheet size Label size A/Letter 3.33 x 4 in. 5160 1 x 2.63 in. 5164 A4 7. Avery™ label setting 38.1 x 99.
2 Advanced Print Features Tektronix Fabric Transfer Media 1. Set the Media Thickness Switch to Thick. 0236-17 2. Adjust the tray’s media guides for the width of your Fabric Transfer media. 3. Insert only one sheet of media at a time, with the side to be printed up (logo side down) and the top of the media entering the printer first. 4. In the application, reverse the image horizontally (the image must print backward to transfer correctly). Flip Horizontal 9698-111 24 5.
Advanced Print Features 2 Guidelines for printing on Fabric Transfer media CAUTION To avoid media jams and damage to the printer components, make sure that you follow these guidelines. ■ For best print quality and reliability, use only Tektronix Fabric Transfer media. ■ Load only one sheet of Fabric Transfer media at a time; otherwise, the printer may report Jam at Multi-Purpose Tray. ■ After printing, use a professional heat press to transfer the image.
2 Advanced Print Features Duplex printing There are two ways that you can make a duplex print: Automatic duplex ■ Requires the Automatic Duplex/Lower Tray Assembly (Tektronix order number ZDPLX) ■ Laser paper only: 75 - 90 g/m2 (20 - 24 lb.) ■ Automatically prints double-sided with a single driver selection or front-panel selection. No user interaction required. Manual duplex ■ Multi-Purpose Tray Laser paper, Tektronix glossy paper, and card stock.
Advanced Print Features 3. 2 Decide on a binding preference (how the page turns) for Step 4: a. Long-Edge The page turns on the long side, regardless of orientation. b. Short-Edge The page turns on the short side, regardless of orientation. Landscape Portrait Long edge Short edge 9102-50 4. In the application’s Print screen, select the Duplex option and a binding preference. Macintosh: LaserWriter 8.5.1 a. From the pull-down menu, choose Layout. b. Check Print on Both Sides. c.
2 Advanced Print Features Manual duplex CAUTION Use only laser bond paper for duplexing in the paper trays; use laser paper, glossy paper, or card stock for duplexing in the Multi-Purpose Tray. Two-sided printing on specialty media can shorten component life. For opacity and feed reliability, use laser paper that is 90 g/m2 (24 lb. bond). For best results, do not use heavy toner coverage on Side 1 of a manual duplex print; also, increase the top margin on Side 1.
Advanced Print Features 2 Using the Multi-Purpose Tray Side 1 NOTE For a multi-page document, print odd-numbered pages for Side 1. (This selection is application-specific.) 1. Place the paper in the Multi-Purpose Tray: a. The side to be printed is face-up. b. The top of the page enters the printer first. 1234567 2. Select the media type at the printer’s front panel prompt. Media type Front panel selection Standard paper or letterhead 90 - 105 g/m2 (24 - 28 lb.
2 Advanced Print Features Side 2 NOTE For a multi-page document, print even-numbered pages for Side 2. (This selection is application-specific.) 1. Place the paper in the Multi-Purpose Tray: ■ The blank side is face-up (the side that has already been printed is now face-down). ■ The top of the page enters the printer first. 1234567 0236-21 2. Select the media type at the printer’s front panel prompt: Media type Front panel selection Paper or Letterhead 90 - 105 g/m2 (24 - 28 lb.
Advanced Print Features 2 Using a PAPER tray Side 1 NOTE For a multi-page document, print odd-numbered pages for Side 1. (This selection is application-specific.) 1. Place the paper in the PAPER tray: a. The side to be printed is face-down. b. The top of the page is under the paper tray’s hooks. This example 1 2 3 4 5 6 7 shows letterhead paper. R PE PAA4 32564-08 2. Insert the PAPER tray into the printer. 3.
2 Advanced Print Features Side 2 NOTE For a multi-page document, print odd-numbered pages for Side 1. (This selection is application-specific.) 1. Place the paper in the PAPER tray: a. The side to be printed is face-down (the side that has already been printed is now face-up). 2 1 R PE PAA4 3 4 5 6 7 1 2 3 4 5 6 7 b. The top of the page is under the paper tray’s hooks. 32564-09a 2. Insert the PAPER tray into the printer. 3.
2 Advanced Print Features Adjusting margins This printer provides a front-panel interface to adjust the page margins: Single-sided print ■ Automatically prints when the printer has one tray only. Duplex (Double-sided print) ■ Requires the Automatic Duplex/Lower Tray Assembly. ■ Duplex Unit must be installed in the upper tray slot. ■ In the front panel’s Printer Defaults menu, Duplex mode must be enabled.
2 Advanced Print Features 4. Adjust the left margin: a. In the Calibrate Margins menu, scroll to Adjust Left Margin. Press Menu. Adjust Left Margin:+0 <-----> OK b. Enter the amount of adjustment from Step 3 (press <--- or ---> to increase or decrease the amount); press OK. 5. Adjust the top margin: a. Scroll to Adjust Top Margin. Press Menu. Adjust Top Margin:+0 <-----> OK b. Enter the amount of adjustment from Step 3 (press <--- or ---> to increase or decrease the amount); press OK. 6.
2 Advanced Print Features Adjusting margins for a duplex print You might want to adjust the margins on a two-sided page if the image area of the front side (shown in blue) is not aligned with the image area of the second side (shown in red). 0236-62 1. Adjust the margins for a single-sided print (refer to page 33). 2. In the front panel’s Printer Defaults menu, enable the Duplex mode: select Long-Edge or Short-Edge. 3. Print the Margin Adjust page from the front panel. a. Press Menu. b.
2 Advanced Print Features 4. To determine if the margins need adjustment: a. Hold the page up to the light to see if the margin on the front and back sides align. b. Use the page’s top- and left-margin gauges to note how much the alignment is off. 5. Adjust the left margin: a. In the Calibrate Margins menu, scroll to Adjust Left Margin. Press Menu. Adjust Left Margin:+0 <-----> OK b. Enter the amount of adjustment from Step 4 (press <--- or ---> to increase or decrease the amount); press OK. 6.
2 Advanced Print Features Using fonts Resident typefaces (PostScript) The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5, and a variety of user-defined fonts. To extend font capability, the printer supports a SCSI-connected external hard disk for storage of additional fonts. Refer to “Connecting Peripheral Devices” on page 143 for more information.
2 Advanced Print Features Downloading fonts from a Macintosh 1. From the printer’s CD-ROM, run the Installer application. Select Custom Install. Select Printer Utilities. 2. From the PhaserTools folder on your computer’s hard disk, double-click Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and your printer (Printers). 3. Click Open Printer; a dialog box appears. 4. Click the arrow next to Printer Preferences. 5.
Advanced Print Features 2 Printing a list of resident fonts From a Macintosh 1. From the printer’s CD-ROM, run the Installer application. Select Easy Install. 2. From the PhaserTools folder on your computer’s hard disk, double-click Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and your printer (Printers). 3. Click Open Printer; a dialog box appears. 4. From the File menu, select Print Font Samples. From a PC or workstation 1. From the printer’s CD-ROM, run setup.exe.
2 Advanced Print Features Using Quick Collate Requirements ■ Plus Features (Option FP, order number Z740FP) ■ SCSI external hard disk Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some software applications repeatedly sends each page to the printer in sequence until the requested number of copies is printed.
Advanced Print Features 2 Using Slip Sheets You can have the printer insert a slip sheet, or a divider page, to separate print jobs, multiple copies of a single print job, or individual pages of a print job. There are two selections to make in your printer driver. 1. In a supported driver, locate the Slip Sheet options: ■ LaserWriter 8.3.4 driver: In the Print dialog box, click Options. ■ LaserWriter 8.5.1 driver: In the Print dialog box, use the Printer-Specific Options pull-down menu.
2 Advanced Print Features Previewing with Check Print Requirements ■ Plus Features (Option FP, order number Z740FP) ■ Enable the feature in the printer’s front panel When printing multiple pages through the driver (either multiple copies of a single page or a multiple-page file), select Check Print to preview the first page of the job before proceeding with the remainder of the job; this feature is useful when printing a large job.
Advanced Print Features 2 Use Check Print 1. In a supported driver, select Check Print: ■ LaserWriter 8.3.4 driver: In the Print dialog box, click Options. ■ LaserWriter 8.5.1 driver: In the Print dialog box, use the Printer-Specific Options pull-down menu. ■ Windows 95 / Windows 98 PostScript driver: Printer features field in the Device Options tab options. ■ Windows NT driver: Select the Advanced tab under the Properties tab; select Printer features field in the Document Options tab.
2 Advanced Print Features Using Image Smoothing Image Smoothing blends adjacent colors in low-resolution images for smoother color transitions. For example, use Image Smoothing to improve the appearance of a 72-dpi image downloaded from the World Wide Web. Image Smoothing is not recommended for 300-dpi or higher images. There are four ways of selecting Image Smoothing (driver selections override all other settings): ■ Through the printer’s front panel in the Printer Defaults menu.
Advanced Print Features 2 Output Order This option lets you specify whether your document prints face-up or face-down in the printer’s output tray. Select the option in one of three ways (driver selections override all other settings): ■ Through the printer’s front panel in the Printer Defaults menu. ■ In a supported printer driver; Output Order option or Output Face Up option. ■ Through PhaserLink Printer Management software under Configure Printer Defaults.
2 Advanced Print Features PhaserLink PDF Direct Printing PhaserLink PDF Direct Printing provides drag-and-drop printing of PDF and PostScript files from your web browser in Windows 95 and Windows 98 environments. Just drag any hyperlink for a PDF or PostScript file from the browser to the PDF Direct Printing icon on the desktop to print the file on your Tektronix printer. There is no need to open the file. To install PhaserLink PDF Direct Printing, use the installer on your printer's CD-ROM.
Advanced Print Features 2 Installing the plug-in: Windows Compatibility requirements ■ ■ ■ Photoshop 3.0 and higher Windows 95/Windows 98 and Windows NT (optional) TCP/IP support requires proper installation of IP networking software and cards Installing the plug-in 1. From the printer’s CD-ROM, run setup.exe. Select Custom Install. 2. Select PhaserPrint plug-in for Photoshop; the file is installed in the Photoshop application’s Plug-ins directory on your computer’s hard disk. 1.
2 Advanced Print Features Selecting options in the PhaserPrint dialog box Settings you make in the PhaserPrint plug-in remain in effect until you change them. The exception is Number of Copies, which defaults to 1 each time you start the plug-in. NOTE You can get information on any of the plug-in’s features or printer-specific options with the online Help function. Number of copies Enter the number of copies to print, from 1 to 1000.
Advanced Print Features 2 Print using (Windows) The Print using pop-up menu lets you choose between printing an image or saving the image to disk. It has two to four options, depending on your system configuration: ■ TCP/IP Available if a TCP/IP stack is installed and running. From Printer model, choose a printer. Add and delete printers in the list, and edit the printer configurations.
2 Advanced Print Features Media size (selection) ■ Paper sizes are printer-specific; refer to the online Help for your printer’s options. Select your printer in the Printer model field before selecting a paper size. Color Correction ■ The setting remains in effect until you change it. ■ Color Corrections are not available if the Photoshop Mode is Lab. ■ If RGB is the selected Mode in Photoshop, the Calibrated RGB option is also available. Media ■ The setting remains in effect until you change it.
Advanced Print Features 2 Fast preview ■ Quick print of your image with slightly reduced image quality. ■ Reflects the printer color correction you selected. ■ For the fastest printing, use the None color correction option. ■ Default is off. Output face up ■ Print a document face-up, stacking pages so that the first page is on the bottom: Check this option on. ■ Print a document face-down, stacking the pages face-down in the order they are printed. Check this option off.
2 Advanced Print Features Image Smoothing ■ Blends adjacent colors so that color transitions are less noticeable. ■ Use this option when the image being printed was scanned at a lower resolution than the printer’s output resolution. For example, printing an image scanned at 72 dpi using the printer’s Standard print quality mode (300 dpi). ■ Images printed using Image Smoothing appear with less sharp detail but with smoother color transitions. ■ Default is off.
Advanced Print Features 2 Landscape orientation ■ Prints the image horizontally (landscape) on the page. Leave this box unchecked to print the image vertically (portrait) on the page. ■ Refer to the Stylized representation of the page, in the lower left corner of the dialog box, to see how your selection will look when printed. Center images ■ Centers the image in the page’s image area.
2 Advanced Print Features Image separation ■ Only available if the Replicate images box is checked. ■ Type an amount, in inches or millimeters (depending on your system’s measurement standard), to specify the amount of separation between each replicated image. ■ A larger amount reduces the number of images that can be printed at one time. ■ Minimum allowed separation value is 0. ■ Maximum separation value is 100 mm (4 inches). ■ Default separation value is 3.175 mm (0.125/one-eighth inches).
Advanced Print Features 2 Image layout ■ Shows how the scaled images will fit horizontally and vertically in the image area of the currently selected Media and Landscape orientation options. ■ Image layout reflects the current Image separation value. ■ If the Replicate images box is not checked, this number is set to 1 x 1. ■ If either Scale or Image separation values are out-of-range, question marks are displayed.
2 56 Advanced Print Features Phaser 740 and 740L Laser Printers
Chapter 3 Consumables User-replaceable components This printer is designed modularly so that it is easy to maintain: several of the components are replaceable. These are the replaceable components for the printer: 1. Transfer Kit (transfer roller/waste bin) 2. Imaging Unit and filter 3. Fuser Roll 4. Fuser 5. Toner Cartridges 6.
3 Consumables When to replace components When the front panel prompts you to replace a component, make sure that you have replacements on hand. The printer may continue to print until the component is depleted; the printer stops until you replace the toner, Imaging Unit, and Fuser Roll; the Fuser allows printing to continue. NOTE Average life is based on an average of 5% coverage of the printable area for any one color using laser paper.
3 Consumables Imaging Unit Order numbers Average life (% of coverage) 016-1662-00 5% 60,000 images 15,000 color pages 10% 30,000 images 7,500 color pages 20% 15,000 images 3,750 color pages 0236-41 Front panel messages Imaging Unit:replace ■ Change the imaging unit soon. Imaging Unit expired ■ Change the imaging unit now.
3 Consumables Transfer Kit Order numbers Average life 016-1533-00 80,000 pages Front panel messages Transfer Kit:replace ■ Order numbers Average life 016-1665-00 30,000 images Front panel messages Main Charge Grid:replace ■ Change the transfer kit now. Main Charge Grid Change the main charge grid now. Consumable life information This printer provides several convenient methods for accessing the information you need on the life of the user-replaceable components.
Consumables 3 Usage Profile Report Print from the Help Pages menu in the front panel or set up automatic email notification. Phaser 740 Color Printer ® Usage Profile PhaserLink software TCP/IP required. Enter the printer’s Internet address in a web browser. Status of each consumable Access the Consumables Status menu in the front panel.
3 Consumables Using the information on the Consumables Page OK Toner Cartridge has more than 500 pages left (average 5% coverage). LOW Toner Cartridge has less than 500 pages left (average 5% coverage). % Remaining Indicates the approximate percentage of the remaining life of the consumable. Count The number of pages or images printed since the consumable was installed. S/N Consumable serial number.
Chapter 4 Troubleshooting On-line support Visit Tektronix’ color printer web site for the most up-to-date information about your printer. View updated user documentation, download utility files, get answers to frequently asked questions, find a list of Tektronix dealers in your area, or contact customer support. Tektronix Color Printer web site www.tek.com/Color_Printers/ Documentation www.tek.com/Color_Printers/userdoc/introduction.html Technical support www.tek.com/Color_Printers/support/colcare.
4 Troubleshooting Customer Support Centers For more information or for getting help with troubleshooting or servicing your printer, contact your local Tektronix dealer or sales representative or the following resources worldwide: Customer Support Centers Australia 1-800-811-177 France 01 69 86 8137 New Zealand +61 2 9888 0100 Austria 0660 5804 Germany 0180 525 3535 Norway (22) 723 801 Belgium 02 720 9602 Hong Kong 2585-6655 Singapore (ASEAN) 1-800-356-5565 Brazil 0800 16 0220 India (South Asia)
4 Troubleshooting Getting information by fax Another Tektronix resource for up-to-date information is HAL (Highly Automated Library). If you have a fax machine and a touch-tone telephone, you can quickly receive the latest technical hints and tips, solutions to common technical problems, and application notes for software such as CorelDRAW! and QuarkXPress. Call HAL from anywhere in the world; the fax library is available 24 hours a day, seven days a week.
4 Troubleshooting Diagnostic tools The printer provides several tools for diagnosing and solving various types of problems; these tools include the following: Consumables Page Toner Black Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD% OK Magenta Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD% OK Cyan Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD% OK Yellow Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD% OK Imagin
Troubleshooting 4 Usage Profile Report Phaser 740 Color Printer ® Usage Profile PhaserLink™ Printer Management Software Found in the Help Pages menu; provides detailed information on consumables used, tray and media selections, printer interventions, as well as an analysis of usage rates. Useful for planning your consumables ordering and tracking the average use of consumables on a per-job basis.
4 Troubleshooting Color Density Samples and Color Reference Page C n ya es pl e g am a S eP ty nc si re en efe D rR or lo ol Co C 0 -1 -8 ag 0 -1 M -6 en ta -8 -4 Y 0 -1 o ell -6 -2 w -8 -4 0 B ck la 0 -1 -6 -2 +2 -8 -4 0 +4 +6 +2 -2 -6 Color Density Samples Included in the User Guide. Provides samples of standard color density, used to compare to the printer’s current settings that appear on the Color Reference Page.
Troubleshooting 4 Maintaining print quality If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumable components (Toner Cartridges, Imaging Unit, Fuser, Fuser Roll, Transfer Kit, or Main Charge Grid). ■ If the printer’s front panel message indicates replacing one or more consumables, replace it if necessary.
4 Troubleshooting Symptoms and solutions Front Panel Messages Symptom Possible Causes Solution Power indicator is blinking The printer is receiving, processing or printing a job. Wait for the job to be completed or cancel the job. You have entered the menu in the front panel. Exit the menu. Power indicator is off The printer is turned off, is not ready, is disabled, or has detected an error. Make sure that the printer is turned on. Read the front panel message to determine the printer’s status.
Troubleshooting 4 Front Panel Messages (cont'd.) Symptom Possible Causes Solution Front panel reports: missing A Toner Cartridge is missing. Install the indicated color Toner Cartridge. Front panel reports: Imaging unit:replace The Imaging Unit is wearing out. Replace the Imaging Unit soon. Front panel reports: Imaging unit expired The Imaging Unit is worn out. Replace the Imaging Unit now. Front panel reports: Fuser:replace The Fuser is wearing out. Replace the Fuser soon.
4 Troubleshooting Print quality problems Black-and-white prints instead of color In the front panel’s Printer Defaults menu, check the default setting for Print Mode. If it is set to Black Only, change the setting to Color. If your printer is a Phaser 740L printer (check the nameplate on the front of the printer), it will only print in black and white until you add color with the 740LCS Color Kit. Print shows a single color (a) that is not uniform Replace the color Toner Cartridge.
Troubleshooting 4 Print quality problems (cont'd.) Print shows small, repeating light or dark spots in a single color. Replace the color Toner Cartridge. A single color shows a light, repeating horizontal line. To fix the problem: ■ Run 20-30 prints. The impression will disappear with continued time and use. To avoid the problem: ■ Occasionally, or a day or two before installing a new Toner Cartridge, rotate the gear on the end of the cartridge by at least a quarter turn.
4 Troubleshooting Print quality problems (cont'd.) Each color “bleeds” into the color band below it (the most visible is magenta in the yellow band). Replace the Imaging Unit. A single white spot appears in approximately the same vertical place on the page. Run 20-30 blank pages of paper. If the problem persists, replace the Imaging Unit. A single, wide, light horizontal band appears in one place on the page (near the top) or all colors are faded. Wait overnight and print the Service Print 1.
4 Troubleshooting Print quality problems (cont'd.) Large light spot(s) appear randomly in the print, approximately on the same horizontal and vertical place or they move vertically from one print to another. Print several pages until the artifacts fade. A smear in the image repeats at the same location on the page. Replace the Imaging Unit. One or more vertical, dark and even fine lines appear on the print through all colors.
4 Troubleshooting Print quality problems (cont'd.) A piece of the printed image is missing and reappears out of place, approximately 129 mm (5 in.) down the page. ■ Print 20 pages of blank pages to clean the roller. If you still see the problem: ■ If you still see the problem: ■ The surface of the printed image appears to have vertical scratches (visible by holding the print at an angle and observing the “shine” of the image). Replace the Fuser Roll. Replace the Fuser.
Troubleshooting 4 Print quality problems (cont'd.) The print is extremely light with a "washed out" look. The entire page prints in black, including the borders. The solution is one of the following: ■ If using a paper tray or transparency tray, make sure you have loaded the correct media in the tray you are using. ■ If using the Multi-Purpose Tray, make sure you have selected the correct media type at the front panel prompt. ■ Remove and reinsert the Main Charge Grid.
4 Troubleshooting Print quality problems (cont'd.) Thin horizontal stripes or a “weave” pattern appears in a complex image. Increase the amount of memory. Prints have dull, faded colors ■ If you are using a media tray, make sure that you have loaded the correct media in the PAPER tray or TRANSPARENCY tray. ■ If you are using the Multi-Purpose Tray, make sure that you have selected the correct media type in the printer’s front panel. or Print the image at a lower resolution.
4 Troubleshooting If you can’t make a print Symptom Printer not operating Solution Make sure that you plugged in the printer and turned it on. Make sure that you connected the interface cable(s) properly. Print Service Print 1 from the front panel to verify that the controller board is functional. Verify that your print engine is functional by pressing the Test Print button (the blue pushbutton in the center of the back of the printer), and holding it down for 3 seconds.
4 Troubleshooting Problems with jams Symptom Solution Frequent paper-picking errors Make sure that the Media Thickness Switch is set correctly for the media installed in the Multi-Purpose Tray. Refer to page 13 for details on setting media thickness. If the printer picks multiple sheets of paper at once, set the Media Thickness Switch to a thinner setting.
4 Troubleshooting Problems with automatic duplexing Symptom Solution Output is single-sided Make sure that you have installed the Lower Tray Assembly and that the Duplex Unit is inserted in the upper slot of the printer. Make sure that you have loaded the paper tray with paper and installed it in the middle or lower slot of the printer. Make sure that you have configured your printer driver to recognize the Lower Tray Assembly and Duplex Unit. Refer to the printer’s Setup Guide for instructions.
4 Troubleshooting Printed colors are not what you expected (cont'd.) Symptom Solution Image is very faded or pieces of the image are missing; toner on the page is loose. When using the Multi-Purpose Tray, make sure that you have selected the correct media type in the printer’s front panel menu. Photographic images appear grainy Check the front panel’s Print Quality menu. If the selected mode is Presentation, change it to Standard.
Troubleshooting 4 Print quality hints To ensure the best print quality and the most reliable printer operation, follow these simple guidelines: ■ Use high-quality paper and only Tektronix transparencies and glossy coated paper. ■ Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies.
4 Troubleshooting Media hints Use high-grade media. For best reliability and image-quality, always use Tektronix media. Refer to the printer’s User Guide for ordering information. Do not use media designed for inkjet printers; it may damage the Fuser. Media handling ■ Make sure that the media is dust-free. Dust and dirt can result in poor print quality. ■ Handle media with both hands at the edges to avoid creases and fingerprints.
Troubleshooting 4 Improving print speed Relative port speed Ethernet and Token Ring are the fastest ports, followed by the parallel port, then the LocalTalk port.
4 Troubleshooting Printed colors are not what you expected ■ Select another Color Correction option in a supported driver and print your image again; refer to page 118 for more information on color correction. ■ If you are not using a supported driver and are sharing the printer with other users on a network, another user may have changed the printer’s default color correction.
4 Troubleshooting Printing PANTONE Colors If printer-specific PANTONE Colors are not printing as expected, make sure that you are printing without any color corrections selected. Refer to “PANTONE® Color Files” on page 130 for more information.
4 Troubleshooting Selecting page sizes in Windows applications In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the printer from your application, some page sizes may not be visible in the list. If the printer page size you want to use is not visible in the list, do the following: Windows 3.1 1. From the Main window, open the Control Panel and double-click the Printers icon. 2.
Troubleshooting 4 Fonts printing incorrectly from Windows If fonts are printing incorrectly from Windows, make sure that you installed the correct printer with the supported driver and PostScript printer description file (ppd). If you are not sure which printer configuration you have, print the Configuration Page from the front panel’s Help Pages menu; it lists whether your printer has the Standard, Plus, or Extended feature set, as well as the amount of memory installed and other useful information.
4 Troubleshooting Sharing the printer on a network Driver, utility files, and front panel interactions If your printer is shared on a network, you can affect prints made by others when you download a utility file or change the printer’s default settings using the printer’s front panel menus or PhaserLink Printer Management software.
Troubleshooting 4 Startup page prints even though it is disabled If the printer detects a non-fatal error at power-up (for example, faulty printer ports and some memory failures), the Startup Page prints, even if you have disabled it. In this case, the page contains one or more of the error messages listed in the following table. Depending on your needs, you may not need to call for service immediately.
4 Troubleshooting PostScript printing errors If your printer reports a PostScript error when printing from Adobe PageMaker, Adobe FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect version of the PostScript Printer Description File (PPD). Refer to the printer’s Setup Guide for instructions on installing printer description files. 1. Use the most current printer description file.
4 Troubleshooting Enabling the PostScript error handler The error handling utility helps diagnose problems when a job doesn’t print; it provides a PostScript error-handling function to help determine the cause of some PostScript printing problems. When the error handler is enabled, PostScript errors and other status information are printed. This utility is useful for debugging PostScript code. 1. In the printer’s front panel, press Menu. 2.
4 Troubleshooting Error codes If the printer’s front panel displays a message Error XX, find the error code in this table and follow the instructions for resolving the problem. Error User Corrective Action Error 01 ■ Remove and re-install black Toner Cartridge, then turn the printer off and on. ■ Replace black Toner Cartridge, then turn the printer off and on. ■ If problem persists, check www2.tek.com/merlin/tko and/or contact Service.
4 Troubleshooting Error User Corrective Action Error 21, 22, 30, and 32 ■ Remove and re-install Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on. ■ Replace Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on. ■ If problem persists for Error 30, clean the sensor. See page 110. ■ If problem persists, check www2.tek.com/merlin/tko and/or contact Service.
4 Troubleshooting Error User Corrective Action Error 70, 71, and 72 ■ Turn the printer off, then on. ■ If problem persists, check www2.tek.com/merlin/tko and/or contact Service. ■ Remove and re-install Imaging Unit. Turn the printer off, then on. ■ Replace Imaging Unit. Turn the printer off, then on. ■ If problem persists, check www2.tek.com/merlin/tko and/or contact Service. ■ Remove and re-install Fuser. Turn the printer off, then on. ■ Replace Fuser. Turn the printer off, then on.
4 Troubleshooting Clearing a media jam If the printer has frequent media jams, make sure that you follow these guidelines: ■ Always use high-quality laser paper, recommended labels, and Tektronix transparencies, glossy paper, and fabric transfer media. ■ Make sure that you load specialty media only in the Multi-Purpose Tray and that you set the Media Thickness Switch to the correct setting for the media used. ■ To prevent jams, clean the printer’s rollers.
4 Troubleshooting Jam at A Solution 1 1. Open the left side door (if your printer has a Lower Tray Assembly installed, open the upper left side door). 2. Remove the complete piece of jammed media. 2 1 0236-24 Solution 2 1. Remove the media tray (if your printer has a Lower Tray Assembly installed, remove the upper media tray). 2. Remove the complete piece of jammed media from inside the printer.
Troubleshooting 4 Jam at B Solution 1 1. Open the lower left side door. 2. Remove the complete piece of jammed media. 1 2 0236-22 Solution 2 1. Remove the selected media tray (middle or lower media tray). 2. Remove the complete piece of jammed media from inside the printer.
4 Troubleshooting Jam at C CAUTION The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If desired, open the front door and wait for the Fuser to cool before touching it. 1. Remove the Fuser: a. Open the printer’s front door. b. Turn the small blue thumbscrew counterclockwise to unlock the Fuser. c. Slide the Fuser out of the printer. a b c 0236-26 2. Remove the Fuser Roll: a. Press out on the two tabs to unlock the Fuser Roll. b.
Troubleshooting 3. Turn the Fuser’s large blue knob clockwise or counterclockwise to release the jammed media. 4. Remove the complete piece of jammed media from the Fuser. 4 3 4 5. 0236-31 Re-insert the Fuser Roll into the Fuser (press firmly to snap it into place); re-install the Fuser.
4 Troubleshooting Jam at D Solution 1 CAUTION The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If desired, open the front door and wait for the Fuser to cool before touching it. 1. Check the exit opening for media that has jammed and folded like an accordion. It is especially difficult to see if the media is transparency film. 2. Open the front door to access the Fuser. 3. Pull open the access door (above the plastic output tray); the media is visible. 4.
Troubleshooting 4 Solution 2 CAUTION The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If desired, open the front door and wait for the Fuser to cool before touching it. 1. Open the front door and the right side door. 2. Turn the Fuser’s large blue knob counterclockwise to release the jammed media. 3. Remove the jammed media from the right side of the printer.
4 Troubleshooting Jam at E Solution 1 1. Remove the jammed media from the output tray. 2. Open and close the printer’s front door to clear the error message in the front panel. r ette r pe A/L Pa 0236-33 Solution 2 1. Pull open the access door (above the plastic output tray) and remove the media. 2. Open and close the printer’s front door to clear the error message in the front panel.
Troubleshooting 4 Jam at Multi-Purpose 1. Remove all media in the Multi-Purpose Tray. 2. Remove the complete piece of jammed media from the Multi-Purpose Tray. 0236-35 3. Make sure that you set the Media Thickness Switch for the media that you are using. 4. Re-insert the media in the Multi-Purpose Tray. 5. Open and close the printer’s front door to clear the error message in the front panel.
4 Troubleshooting Jam at Duplex Unit 1. Remove the Duplex Unit. 2. Open the Duplex Unit and remove the jammed media. If paper is not in the Duplex Unit, open the right side door; paper may be jammed there. 3. Close the Duplex Unit; press down to make sure that it snaps shut. 4. Reinsert the Duplex Unit into the printer’s upper slot.
Troubleshooting 4 Occasional cleaning CAUTION When using isopropyl alcohol for cleaning, make sure that the alcohol is at least 90% pure, obtainable from your local pharmacy. (Never use rubbing alcohol or alcohol with additives; it can damage the printer.) You can also use pre-soaked alcohol wipes (order number 006-7824-01).
4 Troubleshooting Regularly scheduled cleaning is not necessary for this printer. However, if your printer experiences frequent media jams, clean these printer parts: Paper-pick rollers (a) ■ ■ Use the cleaning tray with 90% pure isopropyl alcohol. Refer to the front panel’s Cleaning Instructions page. Paper-feed rollers (b) on the Lower Tray Assembly ■ ■ Use a lint-free cloth with 90% pure isopropyl alcohol. Refer to the front panel’s Cleaning Instructions page.
Troubleshooting 4 Printing the cleaning page The printer contains instructions for cleaning the rollers and Duplex Unit. 1. At the printer’s front panel, press Menu. 2. Scroll to Cleaning. Press Menu; this message appears: Print Instructions <-----> Print 3. Press Print.
4 Troubleshooting Cleaning the sensor If your printer’s front panel displays Error 30, clean the sensor inside the printer. 1. Turn the printer off and open the printer’s front door. 2. Remove the Imaging Unit: a. Loosen the two thumbscrews by turning them counterclockwise. b. Turn the lower lever 180˚ counterclockwise. c. Slide the Imaging Unit out of the printer and cover it to protect it from light exposure. a b 0236-39 3. Use a dry, lint-free cloth to wipe the sensor (inside the slot).
Chapter 5 Printer Management PhaserLink™ Printer Management software PhaserLink Printer Management software is a printer management tool that uses World Wide Web technology to provide printer information and functionality: ■ Job status ■ Printer usage ■ Routine troubleshooting ■ Configuration of printer settings PhaserLink requires a TCP/IP connection. To access PhaserLink information, enter your printer’s Internet address in a web browser.
5 Printer Management Usage Profile Usage Profile provides a proactive strategy for service, maintenance, and administration of your printer. You can keep track of most printer parameters in more detail than even PhaserLink provides.
5 Printer Management Job Accounting The printer stores a log file containing information about jobs printed. The file is a list of job accounting records. Each record contains fields such as user name, job name, pages printed, job times, and ink used. Job accounting is available through the PhaserShare Administrator and PhaserLink Printer Management software. For more information on Job Accounting, see the PhaserShare Networking Manual on the printer’s CD-ROM or web site.
5 Printer Management Enabling and disabling the Startup Page You can choose to have a Startup Page print each time the printer is turned on or reset, or you can disable the Startup Page. There are three methods for enabling/disabling the Startup Page: From PhaserLink Printer Management software Refer to the PhaserShare Networking Manual for information on using your World Wide Web browser to access the printer.
Printer Management 5 Changing the Energy Star timeout ■ When the printer is idle for the time set in the Energy Star front panel menu, the printer cools down completely. When the printer exits the Energy Star mode, it is ready to print in about 90 seconds. ■ The Energy Star default is set to 1 hour. After an hour of inactivity, the printer begins a cool-down cycle that requires a 90-second warm-up period before being ready to use again.
5 Printer Management Protected mode for the front panel menu System administrators can control user access to the front panel menus with the following utility files (refer to page 135 for instructions on dowloading utility files): Macintosh utility files: ■ Menu Short (limits menu access) ■ Menu Long (expands menus) PC utility files: ■ MENUSHRT.PS (limits menu access) ■ MENULONG.
Chapter 6 Using Color Print-quality modes Mode Resolution (dots-per-inch) Printing speed on laser paper (pages-perminute) Description Fast Monochrome 600 x 600 dpi 16 ppm ■ Fastest gray scale printing. ■ Recommended for documents containing large amounts of black text. Fast Color 600 x 600 dpi ■ Fastest full-color output. ■ When printing raster image data or color graphics, this mode provides excellent output using CMY toners.
6 Using Color Color corrections The printer provides TekColor Dynamic Correction, which consists of the following color correction modes: Color correction mode Description Front panel selection Driver selection Automatic Automatic Default setting. Automatically selects the optimum color correction for speed, vividness, and saturation. SWOP SWOP Press Specification for Web Offset Publications. Typically used to match U.S. press standards.
Using Color 6 Controlling color density The printer’s front panel lets you adjust the density of toner applied to media, compensating for the changes in color intensity that occur as components age. Follow these steps to adjust the color density. Print the Color Reference Page 1. On the front panel, press Menu. Scroll through the selections until the display reads: Calibrate Colors <--- ---> Menu 2. Press Menu. Scroll to Adjust each color.
6 Using Color 4. Compare the printer’s current density on the Color Reference Page with the Color Density Samples (found in the printer’s User Guide). a. Place the Color Reference Page on at least two sheets of clean white paper in a well-lighted area. b. Align the Color Density Samples over the Color Reference Page.
Using Color 6 Adjust the colors 1. Use the Calibrate Colors menu in the printer’s front panel to adjust the density according to the values you recording in the previous procedure. Scroll to Adjust Each Color and press Menu. Adjust cyan:+1 <-------> 2. * OK ■ The current setting for each color is indicated by an asterisk. ■ To change the setting, press <--- to decrease or ---> to increase the color adjustment. Refer to the table on the next page for information on these settings.
6 Using Color This table shows the selections available in the Calibrate Colors menu. Calibrate Colors menu selections Menu item* What it does How it works Adjust light/dark <---- ----> Menu Lightens or darkens all toner colors. ■ Press Menu. Lightens or darkens all toner colors. ■ To lighten colors, press <-- (the number decreases in 1-point steps); then press OK. ■ To darken colors, press --> (the number increases in 1-point steps); then press OK. ■ Press Menu. ■ Press Print.
Using Color 6 Printing the Color Sampler Charts Overview Color sampler charts are colored rectangles with each color’s component values; they help you select colors in an application that can be reproduced on your printer. Component values are percentages of each color — CMYK (Cyan, Magenta, Yellow, Black), RGB (Red, Green, Blue), or HSB (Hue, Saturation, Brightness) — that combine to make a particular color.
6 Using Color Color charts ■ Which color chart you print and use depends on how your application selects color. For information on color selection, refer to the application’s documentation, then print one or more of the color sampler charts. ■ Each color sampler chart is several pages long; print them in panels and connect them to form a wall chart or place in a binder for easy reference.
Using Color 6 Printing samplers from a Macintosh NOTE Use the same color correction to print the chart and to print from your application. Any other color correction selection in the driver causes colors to print differently than expected. Installing color correction files 1. From the printer’s CD-ROM, run the Installer application. Select Custom Install. 2. In the dialog box, select Printer Utilities and Samplers; click Install. Go to the next topic, “Downloading a color correction file”.
6 Using Color Printing a color sampler chart 1. From your computer’s hard disk, open the PhaserTools folder. 2. Double-click Apple Printer Utility; a Printer Selector dialog box appears: ■ Under AppleTalk Zones, select your printer’s zone. ■ Under Printers, select your printer. ■ Click Open Printer. 3. From the Utilities menu, select Send PostScript File. 4. Open the PhaserTools folder. Open the Samplers folder; select a color sampler chart; click Add. 5. Click Send. 6.
Using Color 6 Printing samplers from a PC NOTE Use the same color correction to print the chart and to print from your application. Any other color correction selection in the driver causes colors to print differently than expected. Installing color correction files 1. From the printer’s CD-ROM, run setup.exe. Select Custom Install. 2. In the dialog box, select Printer Utilities, select a printer driver, select Samplers; click Install. Go to the next topic, “Downloading a color correction file”.
6 Using Color Printing a color sampler chart 1. Open the PHSRTOOL directory. Open the SAMPLERS subdirectory. 2. Send to the printer the desired color sampler chart: 3. ■ PC users: Use the DOS COPY command. ■ Workstation users: Send the file to the printer as you would any PostScript file. For future reference, write the name of the color correction that you used on the first page of the chart. Selecting a color correction in an application 128 1.
Using Color 6 Printing a color sampler chart from the front panel NOTE The HSB (Hue, Saturation, Brightness) color sampler chart and the PANTONE Color sampler chart cannot be printed from the front panel. To print a PANTONE Color chart, refer to “Printing the PANTONE® Color Chart” on page 133. 1. Decide which color correction to use; refer to the topic, “Color corrections” on page 118. 2.
6 Using Color PANTONE® Color Files For the latest information on color libraries, visit the Tektronix web site at www.tek.com/Color_Printers/ or contact your local Tektronix reseller. PANTONE Color files for your printer include color library files for specific applications and a PANTONE Color sampler chart. Methods of printing PANTONE® Colors If you are printing: See the following instructions: Proofs with no spot colors for a 4-color press “PANTONE® Colors from color selection books” on page 131.
Using Color 6 For final output on a color printing press For colors to be printed as a process color (no spot colors), follow these steps: 1. Open the application. 2. Before separating the file for printing press plates, replace the printer’s PANTONE process Colors with standard PANTONE Colors. PANTONE® Colors from color selection books In some applications, you can select colors from PANTONE Color selection books.
6 Using Color Installing the PANTONE® Color files Macintosh 1. From the printer’s CD-ROM, use the Installer application. 2. From the Custom Install window, install the following: ■ PANTONE® Color Files ■ Printer Utilities PC 1. From the printer’s CD-ROM, run setup.exe. Select Custom Install. 2.
Using Color 6 Printing the PANTONE® Color Chart Macintosh Printing individual pages from Acrobat Reader 1. You will need to install Acrobat Reader if you want to print individual pages from the PANTONE® Color chart. Insert the CD-ROM in your computer’s drive, go to the Manuals folder, and install Acrobat Reader onto your computer’s hard disk; follow on-screen instructions. 2. After Acrobat Reader is installed, open the PhaserTools folder on your hard disk. Open the Pantone Files folder.
6 Using Color PC Printing individual pages from Acrobat Reader 1. You will need to install Acrobat Reader if you want to print individual pages from the PANTONE® Color chart. Insert the CD-ROM in your computer’s drive, go to the Manuals directory, and install Acrobat Reader onto your computer’s hard disk; follow on-screen instructions. 2. After Acrobat Reader is installed, open the PANTONE directory on your hard disk. Double-click the PANT740.pdf file. 3.
Chapter 7 Using Printer Utilities In addition to using the printer’s front panel or the options in a supported driver, the printer’s utility files offer another method for changing the way the printer operates. In some cases, a selection can only be made with a utility file. Utility files control print features such as color correction and enabling or disabling the Startup Page. However, printer features that are selected from a driver override utility file settings and front panel settings.
7 Using Printer Utilities 1. From the printer’s CD-ROM, run the Installer application. Select Custom Install. Select Printer Utilities. 2. From your computer’s hard disk, open the PhaserTools folder. Open the Printer Utilities folder. 3. From the PhaserTools folder, double-click Apple Printer Utility. 4. In the Printer Selector dialog box, make the following selections: ■ Under AppleTalk Zones, select your printer’s zone. ■ Under Printers, select your Phaser printer. ■ Click Open Printer. 5.
Using Printer Utilities 7 Using the Apple Printer Utility to perform other tasks In addition to downloading PostScript files and fonts, you can use the Apple Printer Utility to perform the following specialized tasks: Turning on/off the Startup Page 1. From the PhaserTools folder, double-click Apple Printer Utility. 2. In the Printer Selector dialog box, make the following selections: ■ Under AppleTalk Zones, select your printer’s zone. ■ Under Printers, select your Phaser printer.
7 Using Printer Utilities Downloading files from a PC Windows 3.1 1. From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select Printer Utilities. 2. From your computer’s hard disk, open the PHSRTOOL directory. Open the PHSR740 subdirectory. 3. Select the utility file you want to send to the printer, for example RESET.PS. 4. From the File menu, select Copy; the Copy dialog box appears with the utility file you selected listed in the From field. 5.
Using Printer Utilities 7 Windows NT 1. From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select Printer Utilities. 2. Select the utility file you want to send to the printer, for example RESET.PS. 3. In the taskbar on your screen, click Start. 4. In the menu that appears, select Programs. 5. Select MS-DOS Prompt. ■ Change directory to the PHSRTOOL directory. ■ If your printer is connected to a network, type the following command: lpr -S -P PS RESET.
7 Using Printer Utilities Downloading files from the Tektronix World Wide Web site Tektronix has a site on the World Wide Web that you can reach from a web browser, at the following address: www.tek.com/Color_Printers/ At the Tektronix Color Printer home page, explore options such as customer support documents and new product information. New and updated information is always being added, so check the web site frequently. Use a web browser such as Netscape Navigator, and follow these steps. 1.
7 Using Printer Utilities Downloading files from the Tektronix ftp server Utility files included on the printer’s CD-ROM let you set up the printer from UNIX and VMS workstations to select between media trays, print quality modes, color correction modes and other features. If you don’t have the means to transfer these files from the CD-ROM, you can request files from the Tektronix anonymous ftp server. If you can exchange electronic mail with other Internet sites, you can access the Tektronix ftp server.
Chapter 8 Connecting Peripheral Devices Your printer’s optional SCSI (Small Computer System Interface) port is used for connecting external hard disk drives and scanners — all are SCSI devices. The Plus, Duplex, and Extended configurations of the printer include support for SCSI devices; Standard configurations of the printer require the Plus Features option (option FP, order number Z740FP).
8 Connecting Peripheral Devices Connecting SCSI devices Required items ■ A SCSI peripheral cable for each SCSI device. ■ The printer uses a SCSI-2, 50-pin connector. ■ One SCSI cable terminator, unless one of the SCSI devices has an internal terminator. To order supplies and accessories, contact your local dealer or visit the Tektronix web site at www.tek.com/Color_Printers/supplies. 012-1465-00 SCSI-2 HD to SCSI-1 LD cable 50-pin high-density plug to 50-pin low-density plug; 2.0 meters (6.
Connecting Peripheral Devices 8 Connecting one SCSI device CAUTION To avoid damaging components, before you connect or disconnect a SCSI cable, turn off the printer, then turn off the SCSI device. 1. Turn off the printer and the SCSI device. 2. On the SCSI device, set a unique SCSI ID number (0 – 6; the printer is 7). 3. Connect the SCSI device to the printer: a. Connect the SCSI cable to the SCSI device; you will need a high-density SCSI connector. b.
8 Connecting Peripheral Devices Connecting multiple SCSI devices CAUTION To avoid damaging components, before you connect or disconnect a SCSI cable, turn off the printer and all SCSI devices. Before you turn on the printer, turn on the SCSI devices. 1. Turn off the printer first, then turn off the SCSI devices. 2. For each SCSI device, set a unique SCSI ID number (0 – 6; the printer is 7). 3. Connect the SCSI devices to the printer: a.
Connecting Peripheral Devices 8 Initializing a formatted SCSI device Most external hard disks are formatted at the factory and only need to be initialized. Macintosh users 1. From the printer’s CD-ROM, run the Installer application. Select Custom Install. Select Printer Utilities. From your computer’s hard disk, open the PhaserTools folder. Open Printer Utilities. 2. In the Chooser, select your printer. 3. From the PhaserTools folder, double-click Apple Printer Utility.
8 Connecting Peripheral Devices Enabling and disabling SysStart Job execution ■ You may load a startup (Sys/Start) file onto an external hard disk. The Sys/Start job file is similar to an init file: When you turn on the printer, the file executes — providing that Sys/Start has been enabled through a control file downloaded to the printer. ■ With multiple disks, only one disk can contain a Sys/Start file.
Chapter 9 Using Your Printer with a Scanner Overview By attaching a recommended scanner to your printer, you can use the printer as a color copier. Settings for copies are made at the printer’s front panel. For example, you can specify the number of copies, reduce or enlarge prints, adjust the color saturation, and select color, gray scale, or black-and-white copying. For more information, refer to the following topics: ■ “Connecting Peripheral Devices” on page 143. ■ “Making copies” on page 150.
9 Using Your Printer with a Scanner Making copies Copying a single page Making a copy with your scanner and printer is similar to making a copy with a photocopier: 1. Raise the scanner’s document cover. 2. Place the original image face-down on the scanner’s glass; position the image in your scanner according to your scanner’s instructions. 3.
Using Your Printer with a Scanner 9 Copying multiple pages with an Auto-Document Feeder If your scanner is equipped with an Auto-Document Feeder (ADF), you can copy an entire set of originals at one time and produce multiple, collated copies. 1. Make sure that no originals are on the scanner bed. 2. Insert the stack of originals in the ADF (refer to your scanner’s documentation). 3.
9 Using Your Printer with a Scanner Using the front panel Copier Menu The printer allows you to control the settings listed in the table below. From the printer’s Help Pages menu, select Menu Map to print a Copier Menu. Copier menu setting Purpose # of Copies Selects up to 999 copies. To change the desired number, press <--- or --->. Press down and hold <--- or ---> to auto-increment the value. Release the button when the desired number of copies is displayed.
Using Your Printer with a Scanner 9 Copier Menu Press Copier # of Copies Exit Menu Copy Color Image Color Text Color Mode Exit Menu Grayscale Black / White Copy Lighten / Darken Exit Menu Exit Menu Copy Color Saturation Copy Zoom Exit Menu Copy Scan Area Exit Menu Legal Tabloid A3 Upper Middle Lower MPT Copy Select Tray Exit Tray Size Letter A4 Copy OK Save Defaults Exit OK Copy Reset Factory Defaults Exit OK Scanner-specific Copy Requires Lower Tray Assembly 0236-64 A
9 Using Your Printer with a Scanner Placing and scaling images Copying at 100% scale When you copy originals at 100% scale, the copy image is the same size as the original. Note however, that printers are typically unable to print to the extreme edges of the print media; the area in which a printer can print is called its “printable area.” When you make a copy at 100% scale, if any part of the original image extends beyond the printer’s printable area it is cropped.
9 Using Your Printer with a Scanner Copying to fit full-bleed images If your original’s image extends to its outer edges — often called a full-bleed image — and you wish to copy the entire image, set Zoom to approximately 95%. The full image will be printed, at a slightly reduced scale, within the printer’s maximum printable area. 1. Original print Find a full-bleed original. 2. Original on the scanner’s glass Place the original on the scanner glass.
9 Using Your Printer with a Scanner Scaling images using Zoom You can reduce or enlarge an original image using the Zoom function. 1. Original print 2. Original on scanner’s glass 3. Copy print Find a small, full-bleed original image. Place the original face-down in your scanner. Use the front panel menu to set the Zoom to a value such as 200%. Lower the document cover. At the printer’s front panel, press Copy.
Chapter 10 Regulatory Information and Specifications Canadian EMC (Electromagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
10 Regulatory Information and Specifications Declaration of conformity for 220-230 VAC equipment Tektronix, Inc. Color Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A.
Regulatory Information and Specifications 10 FCC Class B device for 220-230 VAC equipment The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with Tektronix’ instructions, it may cause interference with radio and television reception. This equipment has been tested and verified to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
10 Regulatory Information and Specifications Material Safety Data Sheets Proper management of environmental resources protects the well-being of our employees, customers, shareholders, and the communities we are a part of worldwide. Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws, regulations, and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate.
Regulatory Information and Specifications 10 MSDS for Toner Section 1 – Product Identification Trade Names: Black Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge Tektronix Part Number: 016-1656-00, 016-1684-00 016-1657-00, 016-1685-00 016-1658-00, 016-1686-00 016-1659-00, 016-1687-00 Product Use: Tektronix Phaser® 740 and 740L printers Section 2 – Information On Ingredients Ingredients Toners are a proprietary blend of pigments and resins, encased in a sturdy housing.
10 Regulatory Information and Specifications Section 9 – Physical And Chemical Properties Appearance: Black, blue, red, or yellow powders. Odor: None. Solubility: Not water-soluble. Section 10 – Stability And Reactivity Stability: Stable. Incompatibility With Other Materials: Strong acid or alkaline materials. Hazardous Polymerization: Will not occur.
Regulatory Information and Specifications 10 Specifications Operating range: temperature and humidity The operating range is contained within the temperature/humidity space defined by the following points: Celsius: o 15.5 C, 10% RH o 32.2 C / 10% RH o 32.2 C / 60% RH o 25.5 C / 80% RH o 15.5 C / 80% RH Fahrenheit: o 60 F, 10% RH o 90 F / 10% RH o 90 F / 60% RH o 78 F / 80% RH o 60 F / 80% RH The best print quality is obtained within these limits: o o o o 15.5 to 25.
10 Regulatory Information and Specifications Power Consumption Meets Energy Star power conservation requirements. State Average power Continuous printing 380 W Idle 115 W Energy Star 45 W or under Dimensions of standard unit (without Lower Tray Assembly) Height: 464 mm (18.3 in.) Depth: 501 mm (19.7 in.) Width: 507 mm (20* in.) *782 mm (30.8 in.) with the output tray Dimensions of Lower Tray Assembly Height: 249 mm (9.8 in.) Depth: 405 mm (16.0 in.) Width: 447 mm (17.6 in.
Index 2-sided printing 26 A adjusting color density 119 low-resolution images 44 scale of copies 154 adjusting margins duplex print 35 single-sided print 33 Adobe Photoshop plug-in 46 altitude, operating range 163 Apple Printer Utility, using 135 Auto-Document Feeder 151 automated fax systems (HAL/EuroHAL) printing hints and tips 65 automatic duplex 26 binding preferences 27 inserting the Duplex Unit 8 troubleshooting 81 automatic tray switching 44 average life fuser 59 fuser roll 59 imaging unit 59 main c
downloading files from servers Tektronix ftp server 141 World Wide Web 140 downloading files to the printer Apple Printer Utility 135 Macintosh 135 PC 138 Windows 3.
hints envelopes 21 media 8 Output Order 45 printing 19 Quick Collate 40 transparencies 11 HSB Sampler, Macintosh utility file 125 HSB.PS, PC utility file 127 I image area 7 Image Smoothing 44 using with PhaserPrint 52 imaging unit average life 59 ordering information 59 troubleshooting 71 improving print speed 85 indicators blinking 70 error, troubleshooting 70 information resources printer CD-ROM 2 Tektronix web site addresses 3 INITDISK.
media thickness switch 13 card stock 18 envelopes 20 fabric transfer media 24 glossy coated paper 18 laser labels 22 letterhead 16 transparencies 15 Menu Long, Macintosh utility file 116 Menu Short, Macintosh utility file 116 MENULONG.PS, PC utility file 116 MENUSHRT.
pre-cut labels, loading 22 Presentation print mode 117 previewing a job 42 primary fusing 163 primary voltage ranges 163 print area 7 print features automatic tray switching 44 collating multiple copies 40 color corrections 118 color density 119 controlling through PhaserLink 111 previewing 42 print-quality modes 117 print quality cleaning, occasional 107 maintaining 66 print speed, improving 85 printable area 154 printer configuration information 89 printer dimensions 164 printer front panel menus 116 prin
telephone numbers automated fax system 65 customer support 64 temperature and humidity, operating range 163 test print button, troubleshooting 79 toner cartridges average life 58 ordering information 58 troubleshooting 70 toner MSDS 161 transfer kit average life 60 ordering information 60 troubleshooting 71 transparencies inserting the tray 10 loading the Multi-Purpose Tray 15 loading the tray 10 ordering information 6 picking errors 80 trays, ordering 5 transparency tray loading transparencies 10 ordering
® Printed on recycled paper 0 7 1 - 0 2 3 6 - 0 0
