Printer User Manual

6 Troubleshooting
6-26 Phaser 380 Color Printer
PostScript printing errors
Note For information on speciÞc applications, request a document
catalog from HAL or EuroHAL, the Tektronix automated fax
systems. Refer to ÒUsing the automated fax systemsÓ on page 6-3
for instructions on using these systems.
If you get a PostScript error when printing from PageMaker, FreeHand,
QuarkXPress, or Canvas, you may be using an older version of the printer
description Þle. Other common mistakes include selecting the wrong PPD
or PDF Þle, incorrect timeout settings, corrupt image data, and bad cable
connections.
The PostScript error handler utility can provide useful information about
your particular printing problem. Refer to ÒUsing a PostScript error
handlerÓ on page 6-27 for details on this utility.
You can check TektronixÕ on-line services to see if the printer-related Þles
you have are the most recent. Refer to the on-line manual on the printerÕs
CD-ROM or ÒIf you need helpÓ on page 6-1 for information on TektronixÕ
online services. To determine the date of the Þle you are using, do the
following:
■ Macintosh users:
Select (highlight) a printer description Þle. From the File menu
choose Get Info. Make a note of the version date.
■ Windows 3.1 users:
In the File Manager, check a printer description ÞleÕs creation date.
Make a note of the version date.
■ Windows 95 users:
In the Windows Explorer, check a printer description ÞleÕs creation
date. Make a note of the version date.