Printer User Manual

6 Troubleshooting
6-12 Phaser 380 Color Printer
Network problems
Symptom Solution
The printer doesn’t
appear in the Chooser
on a Macintosh.
■ Always make network connections before turning on
the printer. Turn the printer off, wait at least 15 seconds
and turn the printer’s power on again.
■ Check the termination; refer to the documentation for
your network adapter or connector for information on
termination.
■ Check the configuration page to get the zone name
and printer name. Refer to “Printer Help Pages” on
page 7-6. Make sure that the correct zone and printer
name have been selected in the Chooser.
■ If you have changed the printer’s name, did you make
it a unique name (not the same as any other printer in
the zone)?
■ Make sure that the correct network is selected in the
Network Control Panel.
Printing and installation problems
Symptom Solution
You have problems
printing from a specific
application.
■ You can get tips on printing from specific applications
(such as QuarkXPress and PageMaker) from the
Tektronix World Wide Web site:
http://www.tek.com/Color_Printers/userdoc/introduction.html
■ Information on printing from specific applications is
also available by contacting HAL, the Tektronix
automated information system. Refer to “Using the
automated fax systems” on page 6-3
Text prints in Courier
font.
The font you have specified is not available. The
standard Phaser 380 printer supports 39 resident fonts.
An additional 30 fonts are optionally available, for a total
of 69 fonts. Other fonts must be downloaded or available
on a SCSI font disk. Refer to “Fonts” on page 3-46.