User Manual Phaser® 350 Color Printer First printing March 1997 070-9682-01
Copyright © Tektronix, Inc. Printed in the U.S.A. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. Tektronix®, Phaser®, ColorStix®, and Made for Each Other® are registered trademarks of Tektronix, Inc. TekColor™, PhaserShare™, PhaserPrint™ and PhaserLink™ are trademarks of Tektronix, Inc.
Phaser® 350 Warranty Tektronix warrants that the Phaser 350 will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment and that the Maintenance Cartridge in the Phaser 350 will be free from defects in materials and workmanship for a period of ninety (90) days from the date of shipment or six months where longer periods are required by law.
Users safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cord and connector. Refer to a qualified service technician for changes to the cord or connector.
Contents 1 Introduction Overview 1-1 Information roadmap 1-4 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Optional accessories 2-4 Touring the printer 2-6 Registering the printer 2-7 Removing the packing material 2-7 Installing the optional Lower Paper Tray Assembly 2-7 Unlocking the transit restraint 2-10 Installing the maintenance tray 2-11 Loading ink sticks 2-13 Selecting a media tray configuration 2-14 Loading media trays 2-15 Connecting the printer
3 Printing Basics Printing from different platforms 3-1 Printing from a PC 3-2 Printing from a Macintosh 3-14 Printing from a workstation 3-20 Printing from specific applications 3-23 General hints and tips 3-23 Windows applications 3-23 Macintosh applications 3-24 Selecting print features 3-25 Print quality modes 3-27 Color corrections 3-28 All about media 3-29 Media size and weight 3-30 Margins and image area 3-31 Media and ink handling tips 3-32 Media trays 3-33 Establishing a default media tray (option
4 Printing: Beyond the Basics Working with color 4-2 TekColor corrections — making the best selection 4-3 Deciding which color correction to use 4-4 Color correction descriptions 4-6 Special considerations 4-9 Printing and using the color sampler charts 4-10 Using the Quick Collate option 4-12 Quick Collate and the Check Print option 4-13 Previewing with Check Print 4-14 Using Image Smoothing 4-16 5 Caring for Your Printer Overview 5-1 Adding ink 5-2 Ink handling tips 5-3 Emptying the waste tray 5-4 Repl
6 Troubleshooting If you need help 6-1 Using the automated fax systems 6-2 Front panel messages 6-3 Problems and solutions 6-6 All about media jams 6-14 Locating jammed media 6-15 Removing jammed media 6-16 Improving print speed 6-18 If your file doesn’t print 6-21 General things to check for 6-21 If you are using PC/NFS 6-23 If you can’t print from Windows to an LPT port 6-23 Check the printer’s language mode 6-25 PostScript printing errors 6-26 Using a PostScript error handler 6-27 Fixing timeout problem
7 Using the Front Panel Front panel overview 7-1 Front panel indicators 7-1 Front panel buttons 7-2 Two-line display 7-3 Enabling and disabling the front panel menu 7-4 Front panel menu map 7-5 Printer Help Pages 7-6 Printing the help pages 7-7 Printer standby modes 7-8 Selecting the cleaning page source 7-9 8 Supplies, Accessories, and Expanding your System Tektronix supplies: the mark of quality 8-1 Customizing your printer 8-1 Ordering printer supplies 8-2 Interface cables and adapters 8-3 Extended Fe
9 Regulatory Information and Specifications Declaration of conformity 9-1 Canadian EMC (Electromagnetic Compatibility) regulatory standards 9-2 FCC Class B warning (for 115 VAC equipment) 9-2 Material Safety Data Sheets 9-3 MSDS for ColorStix ink sticks 9-4 MSDS for silicone oil 9-6 Specifications 9-8 Safety and emissions 9-9 Index xii Phaser 350 Color Printer
Chapter 1 Introduction Overview The Tektronix Phaser® 350 Color Printer uses Tektronix’ solid ink-jet technology. Solid ink-jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferred onto paper. The ink hardens so rapidly that it does not have time to bleed into the paper, so the printed colors remain brilliant and well-defined.
1 Introduction Options and Accessories. The printer can be upgraded with a variety of accessories to expand its capabilities. A 500-sheet Lower Paper Tray Assembly increases print capacity for high-demand printing environments. Optional Letter- and A4-size transparency trays make it possible to print on paper and transparency media without changing trays. Network options make the printer a fast, sharable printing resource. Network printing.
1 Introduction PhaserLink software printer control and information access. PhaserLink™ software provides a breakthrough in printer control and information access. Rather than use vendor-proprietary, printer-specific, and platform-specific management utilities, PhaserLink software provides this function using HTTP (HyperText Transfer Protocol, the basis for World Wide Web browsers).
1 Introduction Information roadmap Tektronix provides information on the Phaser 350 printer in several ways: User Manual The Phaser 350 Color Printer User Manual (this manual) includes information on setting up and using the printer: ■ Hardware and software set up ■ Selecting print features in a driver ■ Caring for your printer ■ Maintaining print quality and troubleshooting Diskettes The printer’s diskettes contain printer drivers, printer description files, color sampler charts, and utility file
Chapter 2 Getting Set Up At a glance Installation of your printer involves these tasks: 1. Setting up the printer (page 2-2). Putting all the pieces together: unpacking the printer and accessories, installing the optional Lower Paper Tray Assembly, installing the optional Phaser CopyStation, loading the media tray(s), loading ink sticks, and installing the maintenance tray. Note For instructions on installing a SCSI hard disk for font storage and print collation, refer to the printer’s CD-ROM. 2.
2 Getting Set Up Setting up the printer What you get with your printer The printer and its basic accessories are shipped in a single box. If you ordered an optional Lower Paper Tray Assembly or Phaser Copystation, each is shipped separately. The following items are shipped with the printer: 1. Quick-Start Installation guide 2. Phaser 350 printer ColorStix ink starter pack 3. Paper tray (Letter- or A4-size) 4. Power cord 5. Maintenance tray 6. Cleaning kit 7.
10 ia ed M 11 9 er 7 pl C K lea it ni ng 4 m Sa U M ser an ua l 1 P h M as an er ua Sh ls ar e e T e In kC E for ol nv m or ™ el a op tio C e n ar Getting Set Up 2 User Manual 2 3 ™ t tar -S ion ick llat 350 Qu sta aser In Ph 5 6 8 12 9682-01A 2-3
2 Getting Set Up Optional accessories When you order one of the printer’s optional accessories, each is shipped separately in its own box. For information on ordering optional accessories, refer to Chapter 8. 1. Lower Paper Tray Assembly (recommended). With a 500-sheet capacity, the Lower Paper Tray Assembly transforms the printer into a high-volume printing solution for networked environments.
Getting Set Up 2 1 2 3 tion pySta r Co Phase 4 9101-70b User Manual 2-5
2 Getting Set Up Touring the printer Use the following illustration to familiarize yourself with the printer. 1. Front cover release button 2. Front panel menu display and buttons 3. Exit cover 4. Exit cover release button 5. Ink loading bins (under top cover) 6. Top cover release button 7. On/Off switch and access to I/O ports 8. Transit restraint 9. Media tray 10. Front cover 11.
2 Getting Set Up Registering the printer The TekColor Care information envelope contains your TekColor Care registration card. 1. Find the registration card that is appropriate for you (U. S. or international versions). 2. Fill out the registration card and mail it. By registering your printer with Tektronix, you are validating the product warranty and you are ensuring that you will be sent information about upgrades, service, and accessories as it becomes available.
2 Getting Set Up Warning The printer is not permanently attached to the Lower Paper Tray Assembly. When moving the printer, first disconnect it from the Lower Paper Tray Assembly and then move each unit separately. Moving the printer incorrectly may cause damage or personal injury. The printer weighs about 32 kg (70 lbs.). Do not attempt to lift the printer without the assistance of another person. 9101-57 Install the Lower Paper Tray Assembly using these steps: 1.
2 Getting Set Up 3. Make sure that the left and right alignment pins fit in the holes in the base of the printer. 4. Plug the Lower Paper Tray Assembly cable into the printer. 2 2 4 3 9101-02 To move the printer more than a few feet, it is easier to disconnect the Lower Paper Tray Assembly and move the printer separately from the Lower Paper Tray Assembly.
2 Getting Set Up Unlocking the transit restraint Caution To avoid damaging the printer, always turn the printer power off using the On/Off switch before locking or unlocking the transit restraint. 1. Turn the printer power off using the rear-panel On/Off switch. 2. The transit restraint lock is located on the right side of the printer. Insert a wide flat-blade screwdriver into the lock slot. 3.
Getting Set Up 2 Installing the maintenance tray The printer is shipped with a maintenance tray that must be installed before printing is possible. The front panel displays a message telling you when the maintenance tray is low, allowing you to make a limited number of prints before the tray is depleted. To avoid printing delays, always keep an extra maintenance tray available for use in the printer. Note 1.
2 Getting Set Up 3. Remove the packing materials from the maintenance tray. Retain the plastic bag for disposal of the used maintenance tray. 4. Install the maintenance tray by sliding it into the printer. 9101-37 Note 5. To prevent jams at the media tray, be sure to push the maintenance tray into the printer until both sides latch firmly into place. Close the front cover.
Getting Set Up 2 Loading ink sticks The printer’s standard accessories include a box containing one of each color Phaser 350 ColorStix® solid ink sticks: cyan, magenta, yellow and black. You’ll need to load the box of ink sticks during printer set up. To ensure that your printer is always available for use, Tektronix recommends that you immediately reorder and maintain a stock of each color ink stick. Refer to “Ordering printer supplies” on page 8-2 for ordering information.
2 Getting Set Up Selecting a media tray configuration If you print on different types of media (paper and transparencies, letterhead or label stock) or different media sizes (U.S/Letter and Metric/A4), you’ll want to obtain a media tray for each type of media you use. For transparency printing, the optional transparency tray is recommended. The standard paper tray shipped with your printer accepts Letter-size paper and label stock.
Getting Set Up 2 When you add the Lower Paper Tray Assembly to the printer, you can select between paper printing (lower tray) and transparency printing (upper tray) directly from the printer driver without leaving your computer. Refer to “Optional media trays” on page 8-6 for ordering information. Standard paper tray: You can use the standard paper tray to print on transparencies. However, when you print you’ll need to follow these instructions: a.
2 Getting Set Up Loading paper and transparency trays 1. Prior to loading paper in a tray, fan the paper to release sheets that are stuck together. Note Handle transparencies by the edges and with both hands to avoid fingerprints and creases, which can result in poor print quality. 2. If you are loading paper in the standard paper tray, load up to 200 sheets of common office paper (slightly less than one-half ream).
Getting Set Up 4. 2 Insert the media tray into the printer. 9101-73 Loading the Lower Paper Tray Assembly The Lower Paper Tray Assembly holds up to 500 sheets of paper. A label on the inside of the tray provides a fill line to indicate the tray’s maximum paper capacity. Note The Lower Paper Tray Assembly accepts paper media only; it should not be used with transparencies or label stock.
2 Getting Set Up 1. Load one-half of a ream (250 sheets or less) of paper at a time. 2. Prior to loading paper in the Lower Paper Tray Assembly, fan the paper stack to release sheets that are stuck together. 1 2 ⁄ 12 9101-56 3. Load the first stack of paper in the tray. Make sure that the paper fits snugly against the inside front wall of the tray. ⁄ 12 + ⁄ 12 ! 9101-55 4. 2-18 Load the second stack of paper. Make sure that the paper fits flat in the tray.
Getting Set Up 5. 2 Insert the paper tray into the Lower Paper Tray Assembly.
2 Getting Set Up Connecting the printer Printer ports The printer can support one optional PhaserShare™ network card; refer to the description for number 1. The printer is shipped with a parallel port available on the rear panel; refer to the description for number 2. A SCSI port is also included on the printer’s rear panel; refer to the description for number 3. Note See “Interface cables and adapters” on page 8-3 about ordering cables for connecting the printer.
Getting Set Up 1. 2 PhaserShare card (optional) The printer accepts one of the following: ■ PhaserShare Ethernet card supporting Novell NetWare, EtherTalk, TCP/IP, Telnet and FTP protocols. ■ PhaserShare Token Ring card supporting Novell NetWare, TCP/IP, TokenTalk, Telnet and FTP protocols. ■ PhaserShare LocalTalk/serial card. The PhaserShare Network Cards and Software System Administrator Manual contains all the information necessary for configuring and using the optional network interfaces.
2 Getting Set Up PhaserShare network and serial connections Optional PhaserShare cards provide Ethernet, Token Ring, or LocalTalk/serial connections for the printer. PhaserShare cards can be purchased initially with the printer as an installed option or later as a separate upgrade kit. If purchased initially, you will find the PhaserShare network manuals included in the shipping box with your printer.
Getting Set Up 2 Parallel connection The printer supports a standard (uni-directional) parallel port. The parallel port can also be set for bi-directional communications using downloadable utility files or from your World Wide Web browser. Refer to the printer’s CD-ROM or the PhaserShare Network Cards and Software System Administrator Manual, respectively, for information on changing parallel communications.
2 Getting Set Up SCSI peripheral devices The SCSI port is used for connecting these optional peripheral devices: ■ Phaser Copystation To set up the Phaser Copystation and to connect it to your printer, refer to Chapter 2 of the Phaser Copystation User Manual. Refer to “Phaser Copystation” on page 8-9 for ordering information. ■ External SCSI hard disk ■ Provides storage for additional downloadable fonts. You can connect one or more SCSI external hard disks to the printer for additional font storage.
Getting Set Up 2 Turning on the printer After you have connected the interface cables, you are ready to connect the power cord and turn on the printer. If you need to turn the printer off, wait until the display shows Ready or the printer’s name before powering it down. Caution To avoid damaging the printer, make sure that the voltage select switch is set to match the AC line voltage for your location and that the power switch is in the off position before connecting the power cord.
2 Getting Set Up 1. Plug the power cord into the printer and into a grounded outlet. 2. Turn on the printer. Note To ensure optimum printing performance and best ink economy, leave the printer turned on overnight and during weekends. The printer automatically switches into a standby mode to reduce power consumption during periods of infrequent use. 1 9101-10 As the printer warms up The first time you turn your printer on, it will take about 15 minutes to warm up.
Getting Set Up 2 Turning off the Startup page After the printer has warmed up, it automatically prints a startup page. If you want to turn off the startup page, you can do so through the front panel. Refer to Chapter 7 for instructions on using the front panel. You can also control the startup page through a utility file provided on the printer’s CD-ROM, or through your World Wide Web browser.
2 Getting Set Up Selecting a language for the front panel Messages that appear in the front panel window are in English by default. To change the language to Spanish, French, German, Italian, or Japanese, follow these steps. 1. When the printer is on and Ready or the printer’s name appears, press the Menu button. The printer displays the first selection in the menu: Help Pages <-------> 2.
Getting Set Up 2 Help Pages overview The printer has several Help Pages that you can print to learn more about the printer’s operation and configuration. Refer to “Printer Help Pages” on page 7-6 for a detailed list of available Help Pages. You can print the Help Pages from the front panel; refer to the instructions below. You can also print Help Pages using your World Wide Web browser; refer to the PhaserShare Status Software User Manual for information.
2 Getting Set Up Installing the printer’s software Packaged with your printer is a CD-ROM and a set of floppy diskettes containing the software you need to use the printer. Included are drivers, printer description files, color sampler charts, and utility files. Follow the steps outlined in the table to set up your printer for printing.
Getting Set Up 2 PC/Windows software Refer to the following table for more information on printer software. CD-ROM directory Diskette+ directory Software Description WIN95_NT top-level Microsoft Windows PostScript Driver ■ Driver for Windows 95 page 2-34 Microsoft Driver for Windows NT++ ■ Drivers for Windows NT 3.51 and 4.0 (for i366) page 2-45 page 2-48 Where to find details QUARK QUARK QuarkXPress PDF File Installs TKPH3501.
2 Getting Set Up Installing printer description files PostScript printer description files (PPDs) are used by some drivers and applications for gaining information about a printer’s page sizes, color corrections, and other options. To properly use the printer with one of the following applications, install the appropriate file. QuarkXPress The QuarkXPress application uses a unique PDF file. 1. 2. Locate the TKPH3501.PDF: ■ On the printer’s CD-ROM in the QUARK directory.
Getting Set Up 2 Aldus and Adobe applications Aldus and Adobe applications, such as PageMaker and FreeHand, use PostScript printer description (PPD) files. Refer to your applications’ documentation for details on using PPD files. Note 1. 2. To add PPDs for printers other than the Phaser 350 printer, open the WIN95_NT directory on the printer’s CD-ROM. Locate the printer’s PPD files: ■ On the printer’s CD-ROM in the WIN95_NT directory. ■ On the Printer Software for Windows diskette at the top level.
2 Getting Set Up Setting up the Microsoft PostScript driver for Windows 95 1. ■ CD-ROM: Insert the printer’s CD-ROM into your CD-ROM drive. ■ Diskette: Insert the Printer Software for Windows diskette into your disk drive. 2. Click the Start icon in the taskbar on your screen. In the menu that appears, click Settings. 3. In the menu that appears, click Printers; the Printers window appears. 4. In the Printers window, double -click Add Printer. 5.
Getting Set Up 8. 2 In the Install From Disk dialog box, do one of the following: CD-ROM: a. Click Browse. b. In the Open dialog box select the Drive for the printer’s CD-ROM. c. Select the \WIN95_NT directory under Folders. d. Click OK. Diskette: a. Click Browse. b. In the Open dialog box select the Drive for the Printer Software for Windows diskette. c. Click OK. 9. Note A list of Tektronix printers appears. Select your printer in the list, then click Next.
2 Getting Set Up 12. At the prompt, Would you like to print a test click page? Yes to verify the printer’s connection, or click No. Then click Finish. A status bar appears while files are copied to your computer. 13. If prompted, select the path for the PostScript driver files; these should be in your WINDOWS/SYSTEM directory. If the files aren’t installed on your hard disk, do one of the following: ■ Select the drive for the printer’s CD-ROM and the \WIN95_NT directory, and click OK.
Getting Set Up 2 Setting up the Adobe PostScript driver for Windows 95 Note The files for this driver are available only on the printer’s CD-ROM. If you already have the driver installed and you are only adding a printer, such as the Phaser 350 printer, open the Control Panel, double-click the Adobe driver icon, then continue with Step 7. 1. Insert the printer’s CD-ROM into your CD-ROM drive. 2. Click the Start icon in the taskbar on your screen. In the menu that appears, click Run. 3.
2 Getting Set Up 7. In the Install PostScript Printer from PPD dialog box, select the directory and drive for the printer’s CD-ROM and the ADOBEPS4 directory. Select your printer, then click Next. ■ Select Tektronix Phaser 350 if you have the standard version of the printer. ■ Select Tektronix Phaser 350 600x300 if you have the printer’s Extended Features option.
Getting Set Up 2 Setting up the Tektronix driver for Windows 3.1 Packaged with your printer is a Tektronix Printer Driver for Windows 3.1 floppy diskette. This diskette contains a customized version of the Microsoft printer driver, version 3.58. 1. Start Windows, if it isn’t already running. 2. Insert the Tektronix Printer Driver for Windows 3.1 diskette into your computer’s disk drive. 3. Open the Control Panel and double-click on the Printers icon; the Printers dialog box appears. 4.
2 Getting Set Up Configuring the driver 1. Open the Printers dialog box if it is not still displayed. (From the Control Panel, double-click the Printers icon.) 2. In the Printers dialog box, choose your printer from the list of installed printers. 3. Click the Set As Default Printer button if you want to select your printer as the default. 4. Click the Connect button; the Connect dialog box appears. 5. Select the port your printer is connected to.
Getting Set Up 6. 2 Set the Timeouts. These options regulate your computer’s communications with its printer ports. ■ Device Not Selected: Use this text box to change the number of seconds Windows waits before notifying you that a printer is off-line. The default of 15 seconds is recommended. ■ Transmission Retry: On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely downloaded to the printer.
2 Getting Set Up Select one of the Header options. The Header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If the Header is not used, your job does not print. Click one of the following options: ■ ■ Check the Send Header with Each Job box to download PostScript header information with each print job. Or: ■ Click the Send Header button to save the PostScript header information in the printer.
Getting Set Up 2 Setting up the Adobe PostScript driver for Windows 3.1 Note The files for this driver are available on the printer’s CD-ROM and on the AdobePS 3 Driver diskette. If you already have the driver installed and you are only adding the Phaser 350 printer, open the Control Panel, double-click the Adobe driver icon, then continue with Step 5.
2 Getting Set Up 6. A message appears as files are copied to your hard disk. Click the Restart Windows button when the installation is complete. 7. When the Install PostScript Printer from PPD dialog box appears, select your printer in the Printer Descriptions Available list and click Install: Note ■ Select Tektronix Phaser 350 if you have the standard version of the printer. ■ Select Tektronix Phaser 350 600x300 if you have the printer’s Extended Features option.
Getting Set Up 2 Setting up a PostScript driver for Windows NT 4.0 TekColor color corrections and other PostScript Level 2 printer features are supported by the Windows NT 4.0 PostScript driver. Follow the instructions below to update your Windows NT 4.0 PostScript driver for use with a Phaser 350 printer. Refer to your Microsoft Windows NT documentation for details on features in the driver. Note The Windows NT 4.0 driver does not support the PhaserMatch™ application.
2 Getting Set Up 7. A list of Tektronix printers appears. Select your printer in the list, then click Next: ■ Select Tektronix Phaser 350 if you have the standard version of the printer. ■ Select Tektronix Phaser 350 Extended if you have the printer's Extended Features option. Note If you are not sure which configuration of the printer you have, the printer’s startup page lists this information under Extended Features: Yes/No. You can print a copy of the startup page from the printer’s front panel.
Getting Set Up 2 Making default settings 1. From the Properties dialog box, click the Device Settings tab. 2. In the Device Settings sheet, locate Form To Tray Assignment. 3. Under Form To Tray Assignment, highlight the first tray. 4. In the box that appears at the bottom of the window, select the size media you will be using in that tray. 5. Repeat Steps 3 and 4 for each installed tray. 6. Click OK to return to the Control Panel.
2 Getting Set Up Setting up a PostScript driver for Windows NT 3.51 This update procedure provides printer page size information for Windows NT 3.51 applications. However, TekColor color corrections and other PostScript Level 2 printer features are not supported by the Windows NT 3.51 PostScript driver. Refer to the manuals that were shipped with your printer for instructions on other ways of selecting color corrections.
Getting Set Up 7. When you are returned to the Create Printer dialog box, fill in the other fields as desired, then click OK; the PostScript Printer Setup dialog box appears. 8. Select options in the PostScript Printer Setup dialog box. Click OK when you are finished. ■ 9. 2 Enabling the Use Printer Halftoning option is recommended. When the Windows NT Setup dialog box appears, click Close.
2 Getting Set Up Installing Adobe Acrobat Reader 1. Insert the printer’s CD-ROM into your CD-ROM drive. 2. Do one of the following depending on your system: Windows 95: a. Click the Start icon in the taskbar on your screen. In the menu that appears, click Run. b. In the Run window, type in the drive the CD-ROM is in, followed by the \TOOLS directory and the file name ACROREAD.EXE and click OK. For example: C:\TOOLS\ACROREAD Windows 3.1: a. In the Program Manager in Windows 3.
Getting Set Up 2 Installing ATM software Note ATM software is available only on the CD-ROM for the printer’s Extended Features option. 1. Insert the printer’s CD-ROM into your CD-ROM drive. 2. Click the Start icon in the taskbar on your screen. In the menu that appears, click Run. 3. In the Run window, type in the drive the CD-ROM is in, followed by the \ATM directory and the file name INSTALL1.EXE and click OK. For example: C:\ATM\INSTALL 4. Follow the on-screen instructions to install ATM.
2 Getting Set Up Macintosh software Installer overview The Phaser 350 printer’s CD-ROM and diskette include an installer application that automatically installs the printer’s software onto your Macintosh hard disk. You can select a standard installation (Easy Install) from the diskette or CD-ROM, or select individual items (Custom Install) from the CD-ROM only. Software (installed location) Description Easy Install Adobe PSPrinter Driver 8.3.
Getting Set Up 2 Using the Macintosh Installer Use the installer application on the printer’s CD-ROM or diskettes to install the printer’s standard software. Then, continue with driver setup instructions depending on the driver you are using. 1. Use either the Phaser 350 printer’s diskette or CD-ROM. ■ Floppy diskette: Insert the Printer Software for Macintosh diskette into your computer’s disk drive. ■ CD-ROM: Insert the Phaser 350 printer’s CD-ROM into your computer’s CD-ROM drive. 2.
2 Getting Set Up Setting up the Phaser 350 printer driver The Phaser 350 driver is a Tektronix-modified version of Apple's LaserWriter 7.1.2 printer driver. Use the Phaser 350 driver if you are using System Software 6.0.7, or 7.0 and later. 2-54 1. Install the printer’s software as described on page 2-53. Choose Easy Install to install all of the necessary software, or select Phaser 350 Driver in the Custom Install window. 2. Select Chooser from the Apple menu. 3.
Getting Set Up 2 Setting up the Adobe PSPrinter Driver The Adobe PSPrinter driver uses printer-specific PPDs (PostScript Printer Description files) for information on a printer’s page sizes, printing options, and media type options. To use the Adobe PSPrinter driver with a Phaser 350 printer, do the following steps. If the printer is busy, it may take some time to complete this set-up procedure; you may want to do this procedure when the printer is idle. You only have to set up a printer once.
2 Getting Set Up 2-56 Note If you are not sure which configuration of the printer you have, the printer’s startup page lists this information under Extended Features: Yes/No. See page 2-29 for instructions on printing a copy of the printer’s startup page. 8. In the dialog box that appears, select the appropriate items under Installable Options then click OK. 9. Click the Chooser’s close box.
Getting Set Up 2 Setting up the Phaser 350 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7.5 or later, use the Phaser 350 GX driver to print to your Phaser 350 printer. ■ The Phaser 350 GX driver works with QuickDraw GX and non-QuickDraw GX applications. ■ QuickDraw GX does not work with non-QuickDraw GX printer drivers. If you want to print from non-QuickDraw GX applications with a driver such as the LaserWriter 8.x, you must first disable QuickDraw GX.
2 Getting Set Up 2-58 6. Click on your Phaser 350 printer in the list of printers on the right side of the Chooser. 7. Click the Create button to create a desktop printer. An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser. 8. Close the Chooser by clicking its close box.
Getting Set Up 2 Setting up the Apple LaserWriter 8.x driver The LaserWriter 8.x driver uses printer-specific PPDs (PostScript Printer Description files) to learn a printer’s page sizes, printing options, and media type options. To use the LaserWriter 8.x driver with a Phaser 350 printer, do the following steps. If the printer is busy, it may take some time to complete this configuration procedure; you may want to do this procedure when the printer is idle. You only have to configure a printer once.
2 Getting Set Up 8. The correct PPD file should be selected automatically. If the PPD file is not automatically selected, a dialog box opens showing the location of the PPD files you have installed in the Printer Descriptions folder, in the Extensions folder, inside your System Folder. Click one of the following PPDs and click Select: ■ Use TK350171.PPD with the standard version of the printer. ■ Use TK350691.PPD with the printer’s Extended Features option.
Getting Set Up 2 Workstation software PhaserPrint™ software for UNIX (demo) For UNIX environments, Tektronix offers the optional PhaserPrint™ software. PhaserPrint software includes driver-selectable printer options, and provides fast, raster file and screen copy printing to Tektronix color printers. The printer’s CD-ROM contains a demonstration copy of the PhaserPrint software, and an on-line instruction guide, in the UNIXDEMO directory.
2 Getting Set Up 2-62 Phaser 350 Color Printer
Chapter 3 Printing Basics Printing from different platforms You can print to your printer from IBM-compatible personal computers, Macintosh computers, and workstations. Make sure your printer is set up with the appropriate interface port; refer to “Connecting the printer” on page 2-20. If you haven’t already installed the printer’s software, refer to Chapter 2 for instructions before continuing.
3 Printing Basics Printing from a PC You can print from a PC with or without a printer driver. The supported drivers allow you to select printing features right from your computer. Without a supported driver, you can make some printing selections from the printer’s front panel. Using Windows printer drivers To select printer-specific features, print from one of the following provided drivers.
3 Printing Basics Print features quick reference: Windows printer drivers Driver Windows 3.1 Windows 95 Windows NT 4.
3 Printing Basics Using the Microsoft PostScript driver with Windows 95 To select printing options, follow these steps: 1. In the Printers window, click the Phaser 350 printer icon with the right mouse button, then select Properties from the menu. 2. Click the following tabs to see printing options; refer to your Windows 95 documentation for more information on tabs and options. ■ Click the Details tab to see timeout and other options. Set the Timeout settings.
Printing Basics ■ Click the Device Options tab to see printer-specific options, such as color corrections. ■ Click the PostScript tab to see PostScript-related options. ■ 3 The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not print.
3 Printing Basics Using the AdobePS 4 driver with Windows 95 To select printing options, follow these steps: 1. In the Printers window, click the Phaser 350 printer icon with the right mouse button, then select Properties from the menu. 2. Click the following tabs to see printing options; refer to your Windows 95 documentation for more information on tabs and options. ■ Click the Details tab to see timeout and other options. Set the Timeout settings.
Printing Basics ■ 3 Click the PostScript tab to see PostScript-related options. ■ The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not print. Click one of the following in the PostScript header field: Select Download header with each print job.
3 Printing Basics Using the Tektronix Driver for Windows 3.1 3-8 1. From the Control Panel, double-click the Printers icon to open the Printers dialog box. 2. In the Printers dialog box, choose your printer from the list of installed printers. 3. Click the Setup button. A dialog box appears with the name of the printer you selected across the top. Use this dialog box to select paper source, paper size, image orientation, and number of copies.
Printing Basics 3 Using the Adobe PostScript driver for Windows 3.1 To select printing options, follow these steps: 1. From the Control Panel, double-click Printers. 2. In the Printers dialog box, select the Tektronix Phaser 350 printer, then click Setup. A dialog box appears with the printer’s name across the top. 3. Click the following tabs to see printing options; refer to your Windows documentation for more information on tabs and options.
3 Printing Basics ■ Click the Job Control tab to see print job-related options. ■ The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not print. Click one of the following in the PostScript Header field: Select Download Each Job. This option downloads PostScript header information with each print job.
Printing Basics 3 Using the Windows NT 4.0 PostScript driver If you are using Microsoft Windows NT 4.0, first follow the instructions in Chapter 2 to set up a printer driver for a Phaser 350 printer. Then, select TekColor color corrections and other printer features from the Windows NT driver. Selecting printer options within an application: Print 1. Select Print from the File menu; the Print dialog box appears. You can select a different printer and other settings in this dialog box. 2.
3 Printing Basics Selecting printer options within an application: Page Setup Note If changing the Printer Driver settings through Page Setup causes problems with the application you are using, then change the Printer Driver settings through Print under the File menu, described on page 11. 1. Select Page Setup from the File menu; the Page Setup dialog box appears. 2. Select Paper Size and Source. Note 3. Click on the Printer button; another Page Setup dialog box appears.
Printing Basics 3 Using the Windows NT 3.51 PostScript driver If you are using Microsoft Windows NT 3.51, follow the instructions in Chapter 2 to set up a Windows NT 3.51 PostScript driver with a Phaser 350 printer. You can select printer page sizes in the driver for Windows NT 3.51 applications, however, TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT 3.51 driver.
3 Printing Basics Printing from a Macintosh To print from a Macintosh, you need a printer driver. Installing one of the supported drivers allows you to select printing features right from your computer. Without a supported driver, you can make some printing selections from the printer’s front panel. Using Macintosh printer drivers To select printer-specific features, print from one of the following provided drivers.
Printing Basics 3 Print features quick reference: Macintosh printer drivers Feature Feature descriptions Print-quality modes See page 3-27 Print ➥ TekColor button ➥ TekColor Options ➥ Print Quality Print ➥ Options button ➥ Print Options ➥ Print Quality ➥ Printer Driver Defaults ➥ Print Quality See page 3-28 Print ➥ TekColor button ➥ TekColor Options ➥ Color Correction Print ➥ Options button ➥ Print Options ➥ Color Correction ➥ Printer Driver Defaults ➥ Color Correction See page 3-30 Page Setup
3 Printing Basics Using the Phaser 350 driver 3-16 ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer’s supported paper sizes. ■ From the File menu, open the Print dialog box. Select media options and paper trays in the Paper Source field. ■ Click the TekColor button in the Print dialog box to see the TekColor Options dialog box. Select printer-specific options as desired.
Printing Basics 3 Using the Adobe PSPrinter Driver Note Refer to the on-line user guide on the printer’s CD-ROM for more information on using the Adobe PSPrinter driver. ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer’s supported paper sizes. ■ From the File menu, open the Print dialog box. Select media options and paper trays in the Paper Source field. ■ In the Print dialog box, click the Options button to see the Print Options dialog box.
3 Printing Basics Using the Phaser 350 GX driver Note Refer to the on-line manuals on the printer’s CD-ROM for details on using the Phaser 350 GX driver. Printing with a desktop printer ■ ■ If you are using QuickDraw GX applications, do one of the following: ■ Select any desktop printer in the Print dialog box. ■ Drag a document onto a desktop printer icon. The application corresponding to the document opens, prints the document, and then quits.
Printing Basics 3 Using the Apple LaserWriter 8.x driver ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer’s supported paper sizes. ■ From the File menu, open the Print dialog box. Select media options and paper trays in the Paper Source field. ■ In the Print dialog box, click the Options button to see the Print Options dialog box. There are printer-specific features listed at bottom of the dialog box.
3 Printing Basics Printing from a workstation Overview You can print from a UNIX or VMS workstation through Ethernet, Token Ring, parallel, or serial interfaces. Workstation users can print from any application that generates color PostScript. Note If you are printing ASCII files directly to the printer, you will need PCL5 activated on your printer; refer to the on-line manuals on the printer’s CD-ROM for instructions.
Printing Basics 3 UNIX workstations For UNIX environments, Tektronix offers the optional PhaserPrint™ software. PhaserPrint software offers driver-selectable printer options and provides fast, raster file and screen copy printing to Tektronix color printers. PhaserPrint software is available for these workstations: Workstation Operating System Sun SunOS 4.1.3, Solaris 2.3, 2.4 SGI IRIX 4.0, 5.2, 5.3 HP 9000 700/800 HPUX 9.05 IBM RS/6000 AIX 3.2 DECstation Ultrix 4.0, 4.4 DEC Alpha OSF/1 1.
3 Printing Basics VMS workstations To print from VMS workstations, the optional PhaserSym™ utility, a VMS print symbiont, functions as a driver for selecting printing options, and as a queue manager. PhaserSym software is compatible with DEC workstations running VAX/VMS version 5.0 and later. PhaserSym software communicates over the printer’s optional TCP/IP Ethernet interface, and is required for proper communication with the printer.
Printing Basics 3 Printing from specific applications For printing from most applications, follow the instructions in Chapter 2 to install drivers and printer software. Refer to the following application notes for details on a few applications with special requirements.
3 Printing Basics Macintosh applications QuarkXPress To use the printer with QuarkXPress, use the installer application on the printer’s CD-ROM or diskettes to install the Phaser 350.PDF printer description file. The file is installed automatically with Easy Install. Refer to Chapter 2 for instructions on installing the printer’s software. Once the file is installed, the printer’s name appears alphabetically in the list of installed printers in the QuarkXPress custom Page Setup dialog box.
Printing Basics 3 Selecting print features This printer provides several ways to select print features: ■ Through a supported printer driver (recommended) Use these selections to override the settings on the printer’s front panel. ■ From the printer’s front panel Use these settings only when printing from a non-supported driver.
3 Printing Basics Print features quick reference: Printer’s front panel Feature Feature descriptions Front Panel Print-quality modes See page 3-27 Print Quality Menu See page 3-28 TekColor Correction Menu See page 3-31 not applicable See page 3-33 Printer Defaults Menu Quick Collate* See page 4-12 not applicable Check Print* See page 4-14 Printer Defaults Menu ■ ■ ■ Fast Color Standard Enhanced (600 x 300)* Color correction ■ ■ ■ ■ ■ ■ ■ ■ None Vivid Color Display SWOP Press Euroscale
Printing Basics 3 Print quality modes Using the printer drivers provided with your printer, you can select from three print quality modes: Fast Color Produces the fastest full-color printing on paper at 6 pages per minute (ppm). This print-quality mode is not available for transparency printing. Transparency prints made with this setting are printed using the Standard print-quality mode instead.
3 Printing Basics Color corrections The printer provides TekColor Dynamic Correction software, which consists of the following color correction modes: Color correction mode None Description No correction made to colors. Vivid Color Default setting. Produces the brightest possible colors. Display Adjusts color to closely approximate the colors on a standard display screen. SWOP Press Specification for Web Offset Publications. Typically used to match U.S. press standards.
Printing Basics 3 All about media The printer prints on Letter- and A4-size office paper, Tektronix-supplied transparencies, and full-sheet, peel-off label stock (such as Avery 5160). Tektronix premium and standard grades of transparency media are designed to provide optimal image quality and reliable operation. Tektronix premium transparency media offers enhanced ink adhesion and print quality for overhead transparencies.
3 Printing Basics Media size and weight The standard paper trays, optional transparency trays, the optional Lower Paper Tray Assembly trays and manual feed slot accept two sizes of media: Letter/A-size (8.5 x 11 in.) and A4-size (210 x 297 mm). Refer to “Margins and image area” on page 3-31 for details on the size of the image area. The following table presents guidelines you should follow when selecting media to use with the printer.
Printing Basics 3 Margins and image area The image area is the part of the media where the image appears. When the printer places an image on the media, the image area is a bit smaller than the actual media size. You may need to adjust the page margins in your application software to match the image area. The printer must be set for the correct size media through the printer driver. The image area for the Phaser 350 printer is 8.11 x 10.45 in. (Letter-size) and 200 x 283 mm (A4-size).
3 Printing Basics Media and ink handling tips 3-32 ■ Keep the media supplies, trays, and ink in covered containers. Dust and dirt can be transferred to the paper or transparency media, resulting in poor print quality. ■ Handle transparencies by the edges and with both hands to avoid fingerprints and creases, which can result in poor print quality. ■ Place slip sheets between printed transparencies or use a protective cover to prevent contact between transparencies.
Printing Basics 3 Media trays Standard paper trays. The printer is shipped with a standard Letter- or A4-size paper tray which holds 200 sheets (slightly less than one-half ream) of paper. Note The standard paper trays are designed for use with paper media. You can use a standard paper tray for printing up to 50 transparency sheets. However you must use a Tektronix printer driver to specify Transparency as the media type and confirm the print at the front panel.
3 Printing Basics Establishing a default media tray (optional) When you add the Lower Tray Assembly to your printer, you then have the option of selecting which tray (the upper or lower) will be the default media tray for printing. You can set the default media tray selection through the printer’s front panel menu or a PostScript utility file. Refer to the printer’s CD-ROM for more information on downloading utility files.
Printing Basics 3 Printing letterhead Letterhead must be loaded face up in the standard paper tray with the bottom edge of the page closest to the paper tray handle. 12345678 9101-17 Caution Some letterhead may be printed using ink that will offset onto printer internal parts during the overprint, requiring you to perform cleaning procedures. Run several test sheets of letterhead to check for letterhead smearing before attempting a large print job.
3 Printing Basics Printing transparencies Tektronix transparency media is recommended for use in this printer, as it provides optimal image quality and reliable printer operation. Tektronix premium transparency media provides enhanced ink adhesion and print quality. Load transparency media in the appropriate Letter- or A4-size paper tray. For best results, Tektronix recommends that you order the optional transparency tray. (Refer to Chapter 8 for ordering information.
Printing Basics 3 Transparency quality tips ■ Select the Standard print-quality mode in the printer driver for the most vibrant, saturated colors on transparencies. Use the Enhanced (600 x 300) print-quality mode (Extended Features option) for transparencies containing small text and fine lines. ■ Use large type on overheads; 18-point type or larger works well. ■ Use yellow or other light colors for text on solid-color backgrounds.
3 Printing Basics Manual feed printing 1. Select Manual Feed from a supported printer driver. 2. Click on the Print button. 3. Go to the printer and open the manual feed cover using the recessed finger tab. 4. Adjust the guide on the inside of the manual feed cover to match the Letter- or A4-size media you are using.
Printing Basics 3 Manual feed letterhead: When you manually feed letterhead, orient the letterhead face down and feed the bottom edge first. Manual feed transparencies: When you manually feed Tektronix premium transparencies, orient the transparency notch closest to you with the notch on the right side. The standard Tektronix transparency media is not notched. 5. When prompted by the front panel, insert one sheet of paper or transparency media until it stops. 6.
3 Printing Basics Printer languages: PostScript, HP-GL, PCL5 The printer supports PostScript Level 1 and Level 2, and HP-GL (Hewlett-Packard Graphics Language) printer languages. Additionally, the printer supports the monochrome PCL5 (Printer Command Language) printer language as a separately enabled option. Refer to the CD-ROM or Tektronix’ World Wide Web site for details on enabling the PCL printing option. The default language for the parallel port is PostScript.
Printing Basics 3 Fonts For general information on fonts, you can request a document catalog from HAL or EuroHAL, Tektronix’ automated fax systems. Refer to “Using the automated fax systems” on page 6-2 for instructions on using HAL and EuroHAL. Resident typefaces (PostScript) The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5 (optionally enabled), and a variety of user-defined fonts.
3 Printing Basics Printer’s Extended Features option If you have the printer’s Extended Features option, ATM software and 52 additional fonts are included on the printer’s CD-ROM. ATM software helps your computer to display these fonts on screen as they will appear in your prints. Follow the instructions on the CD-ROM to install and use the fonts. Refer to “Extended Features upgrade” on page 8-4 for more information.
Printing Basics 3 Resident typefaces (PCL5) For PCL5 (Printer Command Language) printing (HP Laserjet III emulation), the printer supports Courier, Times, and Universe typefaces in medium, bold, italic medium, and italic bold. Printing of PCL5 files is supported as a separately enabled option. You can determine if the PCL5 language is enabled for your printer by checking the printer’s configuration page. Refer to “Help Pages overview” on page 2-29 for information on printing the configuration page.
3 Printing Basics Macintosh screen fonts Note If you already have these fonts installed on your computer, you don't need to install them again. The printer’s diskettes and CD-ROM for the standard version of the printer contain screen fonts for the printer’s standard 17 fonts. The CD-ROM shipped with the Extended Features option of the printer contains the Adobe Type Manager (ATM) with 69 fonts.
Printing Basics 3 Using fonts with Windows Before printing, you need to make sure the fonts specified in your document are installed in the printer or are set up correctly in Windows. If you request a font in an application that is not resident in the printer, or is not correctly installed in Windows, the text is printed in the Courier typeface.
3 Printing Basics 3. Locate the LaserWriter Utility in the PhaserTools folder on your hard disk, and double–click its icon to start the application. 4. Choose Download PostScript File from the Utilities menu. 5. Select the Font Sampler file from the list, then click Open. (This file was installed in the Samplers folder inside the PhaserTools folder.) 6. If no output is returned by the printer, the LaserWriter Utility displays a dialog box; click OK to continue.
Chapter 4 Printing: Beyond the Basics This chapter discusses the following topics: ■ Working with color ■ TekColor corrections — making the best selection ■ Using color sampler charts ■ Using the Quick Collate option ■ Previewing with Check Print ■ Using Image Smoothing User Manual 4-1
4 Printing: Beyond the Basics Working with color Whether you are producing color reports, memos, graphs, charts, overhead transparencies for presentations, color handouts, or design comps, there are a few things to keep in mind when using color. ■ A large area of color looks more saturated (brighter) than a small area of the same color. ■ A color looks brighter against a dark background than it does against a white background.
4 Printing: Beyond the Basics TekColor corrections — making the best selection The printer’s TekColor color correction options provide simulations of different color devices. Follow these basic guidelines so that the printer accurately reproduces the colors you want on your prints. ■ For typical business and office printing, select the Vivid Color option before printing. ■ For engineering and scientific imaging applications, try printing with the Simulate Display option.
4 Printing: Beyond the Basics Deciding which color correction to use Color printers and computer display screens produce color differently. Printers use the subtractive primaries CMYK (cyan, magenta, yellow, and black), and produce color when light is reflected off the paper. Computers use the additive primaries RGB (red, green, blue) with a light-emitting CRT screen. The printer and the computer screen each have a different range of possible colors they can produce, with some overlap between them.
Printing: Beyond the Basics Printing objective or problem Color correction to use Turn off all color corrections None 4 Using PANTONE Colors Brightest, most vibrant colors Vivid Color Overhead transparency presentations Blue colors are printing too purple Colors are washed out or faded Colors should match computer display screen* Simulate Display Colors are too dark Colors should match a printing press standard SWOP Press Euroscale Press Commercial Press Print in gray scale Monochrome Use prin
4 Printing: Beyond the Basics Color correction descriptions Turning off all color corrections If you do not want to use any TekColor color corrections, you can specify no corrections from a supported driver, or with utility files, or from the printer’s front panel.
4 Printing: Beyond the Basics Simulating display screen colors The Simulate Display option makes printed colors approximate the colors on a standard display screen. This selection should improve the screen-to-printer color accuracy for most applications that don’t perform their own color corrections. This selection is best for applications that define colors as RGB (red, green, blue), HLS (hue, lightness, saturation), or HSB (hue, saturation, brightness).
4 Printing: Beyond the Basics Printing in gray scale The Monochrome option prints your color image as a monochrome gray scale (shades of gray between black and white). Use this option to print page masters for photocopying in black-and-white. Using the printer’s current color defaults The Use Printer Setting option is available only in the supported drivers. This option sends no color correction information to the printer. It uses the current default in the printer to process colors for printing.
4 Printing: Beyond the Basics Special considerations If your Phaser 350 printer is shared on a network Another user may use the downloadable color correction utility files, or the printer’s front panel, to change the printer’s default color correction setting. If this situation occurs, the prints you make through a non-supported driver may not print as expected.
4 Printing: Beyond the Basics Printing and using the color sampler charts You can print color sampler charts from your printer to see how the colors, as specified from within an application, will look when printed. Having a pre-printed sample of each color can help you save time in selecting the right color for your use.
Printing: Beyond the Basics 4 Each color sampler chart is several pages long; the pages can be connected to form a wall chart or placed in a binder for easy reference. onix Tektr olor ss C Proce er pl Sam de is s gui c Art choose Graphi p you color This ed to hel ktronix nce design on the Te refere into colors s. These bined printer can be com rt, or cha k.
4 Printing: Beyond the Basics Using the Quick Collate option The Quick Collate option in the supported drivers performs document collation in the printer. This is faster than the collate option that exists in some applications because applications send each page to the printer in sequence, as many times as necessary to provide the requested number of copies. With the Phaser 350 printer’s Quick Collate option, the job is sent only once, and then multiple collated sets are produced by the printer.
Printing: Beyond the Basics 4 The number of pages that can be collated at one time depends on these factors: ■ The number of hard disks attached to the printer. ■ Complexity of the pages to be collated. According to these factors, the printer collates in sequential sets as many pages as will fit in the available disk space. For example, you have a 150-page job and you request 4 copies. Because the print job is very complex, all of its description will not fit on the hard disk.
4 Printing: Beyond the Basics Previewing with Check Print This feature is available only with the printer’s Extended Features option. When sending a multiple-page file to the printer through the driver, you can select Check Print to preview the first page of the job and determine if the job is printing as expected before proceeding with the remainder of the job. This is especially useful when printing a large job.
Printing: Beyond the Basics 2. 4 Check your first print. At the Check Print message on the printer’s front panel, press one of the buttons: ■ Reprint: Reprints the first page, then the printer pauses again for the duration of the selected timeout or until you press one of the buttons. ■ Cancel: Cancels the print job. ■ Continue: Continues printing the entire print job.
4 Printing: Beyond the Basics Using Image Smoothing Image Smoothing blends the adjacent colors in an image so that color transitions are less noticeable. Image smoothing is typically used when the image being printed is at a lower resolution than the printer’s output resolution. For example, printing an image downloaded from the World-Wide Web at 72 dpi using the printer’s Standard print-quality mode (300 dpi).
Chapter 5 Caring for Your Printer Overview This chapter describes the following topics to help you care for the printer and keep it in peak operating condition: ■ Adding ink Add ink when the ink level drops to one-half stick. The front panel displays an Ink Low message telling you when to add ink. ■ Emptying the waste tray Empty the excess ink from the waste tray when a front panel message tells you that the waste tray is full or anytime you remove the maintenance tray.
5 Caring for Your Printer Adding ink Approximate time to complete: 1 minute The printer is shipped already loaded with Phaser 340/350 ColorStix solid-ink sticks. The front panel displays a message telling you when the printer is low on ink, giving you time to reorder. When the printer is out of ink, it displays an Out of Ink message. Add up to three ink sticks of each color to the printer before continuing to print. 1. Open the top cover. 2.
5 Caring for Your Printer The print-quality setting and ink coverage per print affect the printer’s ink consumption. For typical office document printing using the printer’s Fast Color print-quality mode, you’ll use one of each color ColorStix ink stick to print approximately 1250 pages. To reorder additional ink sticks, contact your local dealer or, in the United States, call Tektronix at 1-800-835-6100 to locate a dealer near you.
5 Caring for Your Printer Emptying the waste tray Approximate time to complete: 3 minutes The waste tray fits inside the maintenance tray which is located behind the front cover. You should empty the waste tray anytime you remove the maintenance tray or when the front panel displays the following message: Waste Tray Full Open Front Cover 1. Open the front cover. 9101-22 Caution 5-4 Phaser 350 Color Printer Some surfaces inside the printer may be hot.
Caring for Your Printer 2. 5 When you open the front cover, the following message appears: Waste Tray Full Remove Maintenance Tray 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. 9101-53 Note Once the maintenance tray has been partially used, it will leak drum fluid if tipped. Place the maintenance tray on a flat surface after removing it from the printer. Contact with the drum fluid poses no known health risk.
5 Caring for Your Printer 4. Lift one corner of the waste tray handle to release it from the maintenance tray; remove the waste tray from the maintenance tray. 5. Empty the contents of the waste tray by twisting it. Used ink is nontoxic; it can be treated as normal office waste. Each time you remove the waste tray to empty waste ink, be sure to empty the waste tray completely before replacing it in the maintenance tray. Caution 6. Do not load used ink into the printer.
5 Caring for Your Printer Replacing the maintenance tray Approximate time to complete: 1 minute The printer uses the maintenance tray, located inside the printer behind the front cover, prior to each printing and during cleaning operations. A front panel message tells you when the maintenance tray is low, allowing you to make a minimal number of prints before the tray is depleted. Install a new maintenance tray to continue printing.
5 Caring for Your Printer 2. When you open the front cover, the following message appears: Caution Hot Surfaces Replace Maintenance Tray 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. 9101-53 Note 4. Note 5-8 Once the maintenance tray has been partially used, it leaks drum fluid if tipped. Never ship a partially used maintenance tray. Contact with the drum fluid poses no known health risk.
Caring for Your Printer 5 Cleaning the printer Periodically cleaning the printer keeps it in peak operating condition. Automatic cleaning procedures to cure most problems are available through the front panel by pressing the Clean button. When necessary, the front panel guides you through steps to perform cleaning procedures. When appropriate, the printer offers to print instructions detailing the cleaning procedure.
5 Caring for Your Printer Cleaning supplies When you receive your new printer, you receive these cleaning supplies: 1. Cleaning tray 2. Foam swabs 3. Lint-free wipes (dry) 4. Plastic bottle for dispensing isopropyl alcohol 1 2 3 4 9101-24 Some cleaning procedures require you to use cloth wipes or swabs saturated with isopropyl alcohol.
Caring for Your Printer 5 Reordering cleaning kit supplies To reorder the cleaning kit (Tektronix order number 016-1341-00), contact your dealer or local Tektronix office. In the United States, call: 1-800-835-6100, or order by fax: (503) 682-2980. When you order the cleaning kit, you receive these items: 1. Cleaning tray 2. Foam swabs 3. Lint-free wipes (isopropyl alcohol-saturated) 4.
5 Caring for Your Printer Using isopropyl alcohol In general, it is best to use the purest isopropyl alcohol (99%) available to you. You can use 90% pure isopropyl alcohol, but if you do, you must wait after cleaning to make sure that printer parts are completely dry. 99% isopropyl alcohol dries quickly; 90% isopropyl alcohol may take several minutes to dry. Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts.
Caring for Your Printer 5 Identifying cleaning solutions Cleaning procedures listed in this chapter are referenced by the type of printing problem your printer may be experiencing. Use the following tables to help identify cleaning solutions for these printing problems. Light stripes or missing colors Problem type Solution Missing or light-colored stripes on prints. Refer to “Cleaning for light stripes: printhead” on page 5-14.
5 Caring for Your Printer Cleaning for light stripes: printhead Approximate time to complete: 3-10 minutes If your prints have 1/10 in. (2.5 mm) lengthwise stripes that are the wrong color or have missing colors, you can correct the problem by cleaning the printhead. The printer automatically executes a printhead cleaning sequence when you run the Clean:Light Stripes routine from the front panel. 9682-21 1.
Caring for Your Printer 5. 5 To confirm that the problem has been corrected, press the Test button to print a test page. Check for any missing color bars on the test page. The following illustration shows a correct test print, and an example of a test print with a missing color bar. If your test print looks like the first example, go on to Step 8 to end this procedure. If your test print looks like the second example with a missing color bar, go on to Step 6 to perform the cleaning procedure again.
5 Caring for Your Printer 6. If one or more of the color bars are still missing, repeat the cleaning sequence by pressing the Clean button once again. When cleaning ends, the printer outputs a cleaning page that you may discard as normal office waste. If the second cleaning sequence does not cure the light stripes or missing colors problem, you can press the Clean button for a third time to repeat the cleaning sequence. 5-16 7.
Caring for Your Printer 5 Cleaning for ink smears and transfix problems: internal paper path Approximate time to complete: 3-6 minutes If your prints have stray ink marks on the front or the back, or the media is wrapping around the black transfix roller inside the exit cover, you can correct the problem by cleaning the printer’s internal paper path surfaces.
5 Caring for Your Printer 1. Load the upper media tray with sheets of clean, high-grade paper. 2. When the printer is on and the Ready message or the printer’s name appears in the front panel, press the Clean button. The printer displays the first selection in the menu: Clean:Light Stripes <---Clean Test 3. Press the left arrow (<---) button until the following front panel message appears: Clean:Ink Smears <---Clean Test 4. Press the Clean button.
Caring for Your Printer 5 Cleaning for jams and ink smears: paper-feed rollers Approximate time to complete: 5 minutes You should clean the upper and lower media feed rollers if any of the following conditions exist: ■ Media is consistently jamming behind the front cover or at the manual-feed slot. ■ Ink smear problems persist after you have performed the “Cleaning for ink smears: internal paper path” procedure.
5 Caring for Your Printer 1. Open the front cover. 9682-23 Caution 2. Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind the paper-feed rollers. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Keep the maintenance tray upright. 9101-53 Note 5-20 Once the maintenance tray has been partially used, it leaks drum fluid if tipped.
Caring for Your Printer 3. 5 There are two sets of upper paper-feed rollers located above the maintenance tray. One set of rollers is rubber; the other set is white plastic. The rubber rollers are mechanically linked to companion rubber rollers located under the maintenance tray. Turning the lower rubber rollers also turns the upper rollers. To clean the upper rubber rollers, use either the pre-packaged alcohol-soaked cloth or fold a lint-free cloth into a two-inch square and soak with alcohol.
5 Caring for Your Printer 4. If the upper white plastic rollers are dirty, clean the rollers with an alcohol-soaked swab. Place the swab on top of each upper white roller and lift on the swab to create pressure against the roller. Rotate the upper white roller four or five complete revolutions by sliding the index finger of your other hand along the lower rollers. Scrub each roller thoroughly until clean. If the swab becomes dirty, discard it and use another.
Caring for Your Printer 5. 5 There are two sets of lower paper-feed rollers. One set of rollers is rubber; the other set is white plastic. The rubber lower rollers are located below the maintenance tray; the white plastic rollers are located on the inside of the front cover. To clean the lower rubber-feed rollers, use either the pre-packaged alcohol-soaked cloth or fold a lint-free cloth into a two-inch square and soak with alcohol.
5 Caring for Your Printer 6. If the lower white plastic rollers are dirty, clean them using either the pre-packaged alcohol-soaked cloth or fold a lint-free cloth into a two-inch square and soak with alcohol. Place and hold the cleaning cloth on top of each lower white roller while turning the individual roller with your thumb and forefinger. Scrub each roller thoroughly until clean. If the cloth becomes dirty, discard it and use another. 9682-19 5-24 7.
Caring for Your Printer 5 Cleaning for ink smears: paper-exit path Approximate time to complete: 10 minutes If you have already performed the other “Cleaning for ink smears” procedures described earlier in this chapter but problems persist, you should manually clean the paper-exit path. Refer also to “Cleaning for jams and ink smears: paper-feed rollers” on page 5-19.
5 Caring for Your Printer 1. Open the front cover. 9682-23 2. Open the exit cover using the blue release button located inside the front cover at the top of the printer.
Caring for Your Printer 3. 5 To clean excess ink particles and drum fluid from the colored exit fingers, gently wipe the top surface of each finger using a dry swab. Caution To avoid damaging the print drum and exit fingers, never scrape excess ink with a tool or fingernail. Use a dry swab provided with the cleaning kit.
5 Caring for Your Printer 4. To clean the rubber exit rollers, wrap an alcohol-soaked cloth around the index finger of one hand. Press your cloth-covered finger against each roller and turn the roller several times to clean each roller individually. 9682-15 Note 5. 5-28 You may notice some staining of the exit rollers while performing the cleaning procedure. This is normal and does not indicate additional cleaning is necessary. Simply clean rollers to remove any build-up of ink.
Caring for Your Printer 6. 5 To clean the two sets of ribbed exit guides on the underside of the exit cover, gently wipe the raised ribs using an alcohol-soaked cloth. 6 9682-16 Caution To avoid damaging the print drum and exit guide, never scrape excess ink with a tool or fingernail. Use only the materials provided with the cleaning kit. 7. Close the exit cover and the front cover. 8. If the ribbed guides on top of the printer (the output tray) require cleaning, use an alcohol-soaked wipe.
5 Caring for Your Printer Cleaning for upper media tray jams: media-pick roller Approximate time to complete: 5 minutes If you are experiencing media-feeding problems, including mispicks and multiple picks of media from the standard (upper) media tray, you can generally correct the problem by cleaning the media-pick roller with isopropyl alcohol. Refer to “Using isopropyl alcohol” on page 5-12 for more information.
Caring for Your Printer 4. 5 When the following front panel message appears, press Printif you want a printout of the procedure, otherwise, press Continue: Print Instructions? Continue Print 5. When you press Continue, a front panel message prompts you to install the cleaning tray in the media tray. a. Remove the upper media tray from the printer. Remove all print media from the media tray. b. Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning tray sponge. c.
5 Caring for Your Printer d. Place the cleaning tray in the media tray so that the tray’s sponge pad is nearest the paper tray’s handle. Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray. 9101-26 e. Insert the media tray with the cleaning tray into the printer. 6. Press the Clean button.
Caring for Your Printer 7. 5 When the cleaning operation is complete, the following front panel message appears: Remove Cleaning Tray 8. Remove the media tray from the printer. 9. Remove the cleaning tray from the media tray. 10. Examine the separator pad located inside the media tray near the paper tray’s handle. If it is coated with dust, wipe the separator pad using a clean cloth or a dry brush.
5 Caring for Your Printer 11. Reload media in the media tray. Replace the media tray in the printer. 12. The front panel re-displays the following message: Clean:Media Tray Jams <---Clean Test Exit button to return to normal operation. Store the 13. Press the 9101-00 cleaning tray in its original packaging for later use. 14. If media-feed problems persist, you may need to manually clean the media-pick roller by hand with an alcohol-soaked cloth. Manually cleaning the upper pick roller 1.
Caring for Your Printer 3. 5 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Place the maintenance tray on a level surface. 9101-53 Note Once the maintenance tray has been partially used, it leaks drum fluid if tipped. Contact with the drum fluid poses no known health risk; refer to page 9-6 for more information. 4. Locate the top of the media-pick roller behind the black rubber transport rollers.
5 Caring for Your Printer 5. Scrub the top surface of the media-pick roller thoroughly. If the cloth becomes dirty, discard it and use another. 9682-25 6. Note 7. 5-36 Replace the maintenance tray in the printer. To prevent media jams at the media tray, be sure to push the maintenance tray into the printer until both sides latch in place. Close the front cover.
Caring for Your Printer 8. 5 Locate the bottom of the media-pick roller according to the following illustration. 9682-17 9. Using an alcohol-soaked cloth, scrub the bottom surface of the pick roller thoroughly. 9682-26 10. Replace the upper media tray in the printer.
5 Caring for Your Printer Cleaning for lower tray jams: paper-pick rollers Approximate time to complete: 1 minutes If you are experiencing media-feeding problems, including mispicks and multiple picks of paper from the Lower Paper Tray Assembly, you can generally correct the problem by cleaning the media-pick rollers with isopropyl alcohol. Refer to “Using isopropyl alcohol” on page 5-12 for more information. 1. Remove the lower paper tray from the Lower Paper Tray Assembly. 2.
Caring for Your Printer 5 Moving Your Printer Waiting 30 minutes before moving Before you move the printer, you’ll want to wait for the printer to display the Ready message or the printer’s network name, then turn off the printer using the rear-panel On/Off switch. Caution To avoid damaging the printer, let the printer cool down for at least 30 minutes before you move it so that the ink has time to solidify.
5 Caring for Your Printer Locking the transit restraint Refer to the following illustration while performing these steps. 1. When the printer displays the Ready message or the printer’s name, power it down using the rear-panel On/Off switch. The printer places the print head in the locking position. Caution 2. To avoid damaging the printer’s internal components, always turn the printer power off and lock the transit restraint before moving the printer.
Caring for Your Printer 5 Changing line voltage If you move the printer to a country that uses a line voltage different from the printer’s factory setting, you can change the line voltage to the appropriate setting by using the line voltage selector switch. The line voltage selector switch is located next to the On/Off switch. Warning To avoid damaging the printer, turn the printer power off using the On/Off switch and unplug the power cord before changing the line voltage selector switch.
5 Caring for Your Printer 5-42 Phaser 350 Color Printer
Chapter 6 Troubleshooting If you need help If you need assistance, contact your local Tektronix dealer or sales representative or any of these listed resources: Type of service How to access Details Customer Support Hotline 1-800-835-6100 US & Canada Monday through Friday 6:00 am to 5:00 pm PST Printer service 1-800-835-6100 US & Canada Monday through Friday 6:00 am to 5:00 pm PST Outside US & Canada: contact local Tektronix dealer or office The Tektronix Bulletin Board Service (BBS) (503) 685-
6 Troubleshooting Using the automated fax systems As an alternative to other resources, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color adjustments), solutions to common technical problems, and application notes for software problems.
6 Troubleshooting Front panel messages The front panel displays messages indicating the condition of the printer. Some messages, such as Standby and Warming Up, simply provide status information. These messages do not require user action. Error messages, such as Jam:Open Front Cover, require you to perform some action such as remove a paper jam. Use the following table to determine the appropriate action for each type of front panel message.
6 Troubleshooting Front panel messages (cont'd.) 6-4 Message Action Incorrect Media Size An incorrect paper size is loaded in the tray or paper narrower than A4-size is in the manual feed slot. Use Letter- or A4-size media. Ink Low/Out of Ink The Ink Low message appears when ink level drops to one-half stick. Open the top cover and add the appropriate color of ColorStix solid ink stick. Initializing No user action required. Wait for a period of time.
6 Troubleshooting Front panel messages (cont'd.) Message Action Media Tray Empty Add paper or transparencies to the media tray. Melting Ink No user action required. Displayed during print jobs that require large amounts of ink. Processing Data No user action required. Ready No user action required. The printer is ready to print. Replace Lower Media Tray Insert the lower media tray. Replace Maintenance Tray Open the front cover, remove the maintenance tray, and replace it with a new one.
6 Troubleshooting Problems and solutions Refer to the following tables if you encounter problems with the printer. Media feeding or jamming problems Symptom Solution Media feed or mispick problems at the standard tray. Use standard office paper 16 to 32 lb. (60 to 120 g/m2) or Tektronix transparency media. Do not load the tray beyond the fill line. Paper tray capacity is 200 sheets paper or 50 sheets transparency. Transparency tray capacity is 175 sheets transparency.
Troubleshooting 6 Image quality problems (cont'd.) Symptom Solution 600 x 300 dpi prints look like 300 dpi quality. 600 x 300 dpi mode is not included in the Phaser 350 printer’s standard configuration. Refer to “Print quality modes” on page 3-27. Print is wrinkled. You may be using paper that is too thick or thin. Refer to “All about media” on page 3-29. Paper edge is rippled. You may be using the wrong grain paper. Load long-grained paper. Refer to “All about media” on page 3-29.
6 Troubleshooting Image quality problems (cont'd.) Symptom Solution Image prints in black-and-white instead of color. ■ ■ ■ ■ ■ PC users: Be sure to use a driver that supports color PostScript. If you are running Windows, use the Tektronix-supplied driver that was shipped with the printer’s software. Refer to “Printing from a workstation” on page 3-20 for information on drivers. Microsoft Excel users: Be sure to check the Print using color option in the print dialog box.
Troubleshooting 6 Printing and installation problems Symptom Solution You have problems printing from a specific application. ■ ■ You can get tips on printing from specific applications (such as QuarkXPress and PageMaker) from the Tektronix World Wide Web site: http://www.tek.com/Color_Printers/userdoc /introduction.html Information on printing from specific applications is also available by contacting HAL, the Tektronix automated information system.
6 Troubleshooting Printing and installation problems (cont'd.) Symptom Solution A Macintosh printed image has shifted or the margins are not correct. ■ ■ ■ The Ready message or the printer’s name is displayed but the file does not print. ■ ■ ■ A Macintosh file does not print and a virtual memory (VM) error appears. ■ You should install a supported printer driver and the Phaser 350 printer PPD onto your Macintosh to select the correct page sizes from the driver.
Troubleshooting 6 Printing and installation problems (cont'd.) Symptom Solution The printer receives a file on the serial or parallel port. The front panel displays Waiting For Data indefinitely. Another file sent to a different port causes your computer or network interface to lock up. Do not set the wait timeout to 0. Also, print files should not have extra characters after the End-of-Job character (Ctrl-D).
6 Troubleshooting Operational hints Hint/Symptom Solution Leave the printer on. When you turn off the printer, wait 15 seconds and then turn it on again, it performs a cleaning routine which consumes ink. To ensure optimum printing performance and best economy, leave the printer turned on overnight and during weekends. When the printer sits idle, it automatically switches to a standby level that keep it ready to use, but reduces energy consumption.
Troubleshooting 6 Operational hints (cont'd.) Hint/Symptom Solution Delayed printout. See “Printer standby modes” on page 7-8. Printer outputs two prints after a jam is cleared. Printer is clearing print drum and reprinting image. Refer to “All about media jams” on page 6-14. Turn off the startup page. Refer to “Startup Page” on page 7-6. Maintenance tray is locked inside printer. The printer locks the maintenance tray until it has cooled down. Wait for a few minutes and try removing it again.
6 Troubleshooting All about media jams Use the following guidelines to help prevent paper and transparencies from jamming inside the printer. ■ When installing a new maintenance tray, push on both sides of the tray to latch it firmly into the printer. ■ Periodically clean the printer to keep it operating in peak condition. Refer to cleaning details in Chapter 5. ■ Fan the paper before loading it into the upper and lower paper trays.
Troubleshooting 6 Locating jammed media Paper jams can occur in these places: 1. Inside the exit cover 2. Inside the front cover 3. At the manual feed slot 4. At the standard media tray and Lower Paper Tray Assembly 1 2 3 LE TT ER A4 4 4 9101-30 Caution Some surfaces inside the printer may be hot.
6 Troubleshooting Removing jammed media To avoid ink smears inside the printer, always try to pull jammed paper or transparency media out through the top of the printer (the exit cover). If the jammed media cannot be cleared from the exit cover, open the front cover and check for jammed media. If the jam is not inside the front cover, remove the media tray and check for jammed media.
Troubleshooting 6 3. If necessary, open the exit cover using the blue release button located inside the front cover, at the top of the printer. 9682-24 4. Using both hands, pull the jammed media out the top of the printer. 9101-60 5. If necessary, remove the media tray to locate and clear jammed media.
6 Troubleshooting Improving print speed Note There are different ways to improve print speed, such as by upgrading to Ethernet. For more information, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to “Using the automated fax systems” on page 6-2 for instructions. If you tried to print a document with scanned images, but are dissatisfied with the speed of the output, here are some suggestions.
Troubleshooting 6 Windows 3.1 users Note Only use the following procedure if your computer is connected to the printer through the parallel port or the optional serial port. 1. From the Control Panel, double-click Printers. 2. In the Printers dialog box, select the Tektronix Phaser 350 printer, (or Tektronix Phaser 350 600x300 if you have the printer’s Extended Features option) then click Setup. A dialog box appears with the printer’s name across the top. 3. Click the PostScript tab. 4.
6 Troubleshooting Windows 95 users 1. Click the Start icon in the taskbar on your screen; a menu appears. 2. Move the cursor over Settings; another menu appears. 3. In the menu, click Printers; the Printers window appears. 4. In the Printers window, select the Phaser 350 printer icon (or Phaser 350 600x300 if you have the printer’s Extended Features option), then select Properties from the File menu. 5. Click the PostScript tab, then click the Advanced button. 6. Select Use PostScript Level 2 features. 7.
Troubleshooting 6 If your file doesn’t print If you've configured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, copy the Tektronix PostScript Level 2 error handler utility to your printer to determine what is wrong. Refer to “Using a PostScript error handler” on page 6-27 for information on using the error handler.
6 Troubleshooting Windows users (general) ■ Check to make sure that you have configured the communications ports and the Handshake option correctly. Refer to “Printing Help Pages from the front panel” on page 2-29 for information on printing a configuration page. ■ Make sure that you are using the correct cables for your computer and printer. See “Interface cables and adapters” on page 8-3 for cable information. Windows 3.
Troubleshooting 6 If you are using PC/NFS If you have PC/NFS software installed on your computer, you need to make the following selection in the Network Options dialog box: 1. From the Main window, double-click the Print Manager icon. 2. From the Options menu in the Print Manager, select Network Settings. 3. In the Network Options dialog box, uncheck the Print Net Jobs Direct box. 4. Click OK. If you can’t print from Windows to an LPT port Windows 3.
6 Troubleshooting Windows 95 1. Select Start in the taskbar on your screen. 2. In the menu that appears, select Settings. 3. In the next menu, select Printers; the Printers window appears. 4. Click on your printer’s icon and select Properties from the File menu. 5. Click the Details tab. 6. Click Add Port. 7. Click Other. 8. Make sure Local Port is highlighted, then click OK. 9. Type LPTx.DOS (where x is 1, 2, or 3). 10. Click OK. 11. In the Details tab, the Print to the following port should be LPT.
Troubleshooting 6 Check the printer’s language mode If your file doesn’t print, the language on the printer’s port you are using may have been changed. Note Monochrome PCL5 is optional and must be authorized before you can use it; see the on-line manual on the printer’s CD-ROM for instructions. 1. Print a copy of the printer’s configuration page to see the language mode on each port. Refer to the on-line manual on the printer’s CD-ROM for instructions on printing a configuration page. 2.
6 Troubleshooting PostScript printing errors Note For information on specific applications, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to “Using the automated fax systems” on page 6-2 for instructions on using these systems. If you get a PostScript error when printing from Aldus PageMaker, Aldus FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect version of the printer description file. 1.
Troubleshooting 6 Using a PostScript error handler The error handling utility is useful for diagnosing problems when a job doesn’t print. This utility installs a PostScript error-handling function in the printer to help determine the cause of some PostScript printing problems. PostScript errors are printed on a page with other status information when an error occurs. This utility can be useful to programmers for debugging PostScript code. To turn on the error handler, follow the instructions below.
6 Troubleshooting 7. If no output is returned by the printer, the LaserWriter Utility displays a dialog box; click OK continue. PC and workstation users 1. Locate the utility files in the PHSR350 directory on the printer’s CD-ROM. 2. Copy the TEKEHAND.PS file to your hard disk or use the file directly from the CD-ROM. 3. Send the TEKEHAND.PS file to the printer using one of the following methods: 6-28 ■ PC users: Use the DOS COPY command to send the file to the printer. (Windows 3.
Troubleshooting 6 Fixing timeout problems in Windows If print jobs are timing out and not printing, you may need to increase the timeout values in Windows and in the printer. Try one of the following procedures to change the Windows timeout. If the Windows procedure doesn’t work for you, try the DOS procedure. Then, follow the procedure to change the printer’s timeout. Windows timeout: From Windows 3.1 1. Open the Control Panel from the Main menu. 2.
6 Troubleshooting Windows timeout: From DOS (and Windows 3.1) Note To use this procedure, the printer must be connected directly to your computer, not on a network. 1. At the DOS prompt, issue the DOS MODE command by typing the following: MODE LPT1:,,P 2. Start Windows 3.1. 3. Open the Control Panel from the Main menu. 4. Double-click the Printers icon to open the Printers dialog box. 5. Click the Connect button to open the Connect dialog box. 6. Change the port selection from LPT1 to either LPT1.
Troubleshooting 6 Printer’s timeout Note This is the basic procedure for changing one of the printer’s timeout values. For more information on the printer’s timeouts, refer to the on-line manual on the printer’s CD-ROM. You can use the CONFIG.PS file to change the PostScript and HP-GL job and wait timeout values. When sent to the printer, your edited version of the CONFIG.
6 Troubleshooting Printed colors are not what you expected In general ■ Select another Color Correction option in a supported driver and print your image again; refer to “Color correction descriptions” on page 4-6 for more information. ■ If you are not using a supported driver and are sharing the printer with other users on a network, another user may have changed the printer's color adjustment setting. Refer to “Sharing the printer on a network” on page 6-39 for more information.
Troubleshooting 6 Printing PANTONE Colors If Phaser 350 printer’s printer-specific PANTONE Colors are not printing as expected, make sure you are printing with Enhanced (600 x 300) mode with color corrections set to None. Refer to “Printing the PANTONE Color Chart” in the on-line manual on the printer’s CD-ROM for more information.
6 Troubleshooting Using the Tektronix halftone screens Tektronix halftone screens are designed for Tektronix printers, and improve print quality over application-set halftone screens. The Setscreen Off (SCRENOFF.PS) utility file redefines some PostScript operators, such as the setscreen, setcolorscreen and sethalftone. By default, the printer prevents applications from overriding the Tektronix proprietary halftone screens.
Troubleshooting 6 PC and workstation users 1. Locate the utility files in the PHSR350 directory on the printer’s CD-ROM. 2. Copy the files that you need to your hard disk or use them directly from the CD-ROM. 3. Use one of the following methods to send the SCRENON.PS or the SCRENOFF.PS file to the printer: ■ PC users: Use the DOS COPY command to send the file to the printer. (Windows 3.1 users can also use the Copy command in the File Manager.
6 Troubleshooting Selecting page sizes in Windows applications In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the Phaser 350 printer from your application, some page sizes may not be visible in the list. If the Phaser 350 printer page size you want to use is not visible in the list, do the following: Windows 3.1 1.
Troubleshooting 6 Windows 95 1. Click the Start icon in the taskbar on your screen; a menu appears. 2. Move the cursor over Settings; another menu appears. 3. In the menu, click Printers; the Printers window appears. 4. In the Printers window, select the Phaser 350 printer icon, then select Properties from the File menu. 5. Click the Paper tab. 6. Choose your page size, and click OK. 7. Return to your application.
6 Troubleshooting Fonts printing incorrectly from Windows If fonts are printing incorrectly from Windows, make sure you installed the correct printer with either the Adobe PS3 driver for Windows 3.1, or with the Windows 95 PostScript driver. ■ If you have the standard version of the printer, you should have installed Tektronix Phaser 350.
Troubleshooting 6 Sharing the printer on a network Driver, utility files, and front panel interactions If your Phaser 350 printer is shared by other users on a network, using the downloadable utility files or the printer’s front panel to change the printer’s default color correction setting can affect prints made by other users.
6 Troubleshooting ■ ■ When you print from a non-supported driver, your images are printed with one of the following selections: ■ A color correction utility file, if one has been downloaded to the printer. ■ The selection on the printer’s front panel TekColor Corrections menu.
Chapter 7 Using the Front Panel Front panel overview The printer’s front panel provides you with information about the printer’s operation, as well as buttons for accessing printer menus. Front panel indicators The front panel also includes two indicator lights: 1. Power (green LED) 2. Error (red LED) Power 1 Error 2 Exit 9101-68 Indicator On Blinking Off 1. Power The printer is on and ready for operation. The printer is processing or printing an image.
7 Using the Front Panel Front panel buttons 1. The ■ ■ button allows you to perform these menu functions: Back up a level of the menu without making a selection. Exit the menu. Exit 2. Button 2, labeled Info, lets you cycle through information such as the printer’s name, print server name, and the printer’s IP address. Pressing Infoduring a print job displays the job name and job source.
7 Using the Front Panel Two-line display The two lines of the display have the following functions: Line 1 ■ ■ ■ Displays status messages such as Ready, Printing or the printer’s name. Displays operation errors and warnings such as Out Of Ink. Displays the names of menus and parameters you can set.
7 Using the Front Panel Enabling and disabling the front panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility file. In this protected mode, you can print the pages in the Help Pages menu, but cannot modify any settings in the rest of the menu. For more information on enabling and disabling the front panel menu, refer to the printer’s CD-ROM or the World Wide Web. When the front panel is enabled, all front panel menu selections are available.
Using the Front Panel 7 Front panel menu map Phaser® 350 Menu Map Press Menu Help Pages Exit <--- ---> Menu <--- scrolls backward through available selections ---> scrolls forward through available selections Menu enters the next sub-menu Exit exits without making a change OK accepts the displayed value as the new setting Menu Map Configuration Page Startup Page Demonstration Pages RGB Color Sampler CMYK Color Sampler Page Count Exit <--- ---> View TekColor Correction Exit <--- --
7 Using the Front Panel Printer Help Pages The printer has several Help Pages that you can print from the front panel to learn more about the printer. Menu Map The menu map provides a graphical view of the front panel menus. The menu map can be used as a convenient navigation aid for quickly determining the location of menu items. An online version of the menu map is also available on the World Wide Web.
7 Using the Front Panel Demonstration Pages These pages are sample demonstration pages you can print through the front panel or through the World Wide Web (refer to the PhaserShare Status Software User Manual.) RGB and CMYK Color Samplers The RGB and CMYK color samplers provide multi-page charts containing color samples and their corresponding color values based on the RGB and CMYK color models. Print these charts to help you select colors for use in your documents.
7 Using the Front Panel Printer standby modes You can change the Energy Star mode through the front panel or through the World Wide Web (refer to the PhaserShare Status Software User Manual.) Idle for 4 hours When the printer is idle for more than 4 hours, it goes into a standby mode that keeps the printer ready to use yet reduces energy consumption. The printer exits standby mode when you send a file to the printer, press any front panel button, install or remove a media tray, or open any cover.
Using the Front Panel 7 Selecting the cleaning page source The printer picks sheets of paper from a designated media tray as part of its self-maintenance and jam recovery routines. The default cleaning page source for the printer is the upper tray. When the Lower Paper Tray Assembly is installed, you can change the source of the cleaning page to the lower tray to prevent the printer from using transparencies or letterhead loaded in the upper paper tray.
7 Using the Front Panel 5. Press the Menu button to access the cleaning page source settings. Cleaning Page Source:Upper <-------> OK 7-10 6. Scroll through the settings until you reach the one you want. Press the OK button to confirm the setting. 7. To return to the top level of the menu, press the the printer displays the Ready message.
Chapter 8 Supplies, Accessories, and Expanding your System Tektronix supplies: the mark of quality Tektronix supplies are developed and tested as a total system — printer, ink, and media. These system components work together to produce consistent, high-quality color images. For the best results, order Tektronix supplies. Caution To avoid damaging the printhead, only use Tektronix Phaser 340/350 ColorStix® solid-ink sticks in the printer.
8 Supplies, Accessories, and Expanding your System Ordering printer supplies For a complete list of printer supplies, refer to the supplies information sheet that was shipped with the printer and contact your local dealer or, in the United States, call Tektronix at 1-800-835-6100.
8 Supplies, Accessories, and Expanding your System Interface cables and adapters The following cables and adapters are available through Tektronix or your dealer. Contact your dealer for other cables and adapters. Printer interface cables and adapters Order number Description Connectors and cable length 012-1468-00 Parallel cable 36-pin high-density plug to 25-pin DSUB plug; 3 meters (9.84 feet) Connects the printer’s parallel port to a PC or workstation parallel port.
8 Supplies, Accessories, and Expanding your System Extended Features upgrade In its standard configuration, the Phaser 350 offers Fast Color and Standard color printing modes, 8 Mbytes of RAM memory, and 17 fonts. The Extended Features upgrade is especially suited for workgroups, enhancing the printer’s performance in the following ways: ■ Adds Enhanced (600 x 300) color printing mode. ■ Adds 16 Mbytes of memory, totalling 24 Mbytes.
8 Supplies, Accessories, and Expanding your System Optional Lower Paper Tray Assembly An optional Lower Paper Tray Assembly for paper printing is available for the printer. With a 500-sheet capacity, the Lower Paper Tray Assembly transforms the printer into a high-volume printing solution for networked environments. Using the optional Lower Paper Tray Assembly, you can configure the printer for dual-tray printing capability.
8 Supplies, Accessories, and Expanding your System Optional media trays The printer is shipped with a Letter- or A4-size paper tray. Additional trays can be ordered for convenience. For printing transparencies, the optional transparency tray is recommended.
Supplies, Accessories, and Expanding your System 8 Memory upgrade The Phaser 350 printer has 8 Mbytes of standard memory. You can upgrade the printer to the Extended Features option which includes 24-Mbytes of memory, 600 x 300 dpi printing, job collation, 52 additional fonts, check print and job pipelining. To upgrade, order the Z350FX upgrade. Refer to “Extended Features upgrade” on page 8-4 for more information. Note The startup page reports how much RAM memory is installed in the printer.
8 Supplies, Accessories, and Expanding your System PhaserShare network cards Tektronix PhaserShare™ network cards offer high-performance network connectivity for your color printer. PhaserShare network cards can be easily installed in your printer. Order number Description Z350FP1 Adds Ethernet interface; includes support for Novell NetWare, EtherTalk, TCP/IP, Telnet and FTP. (Same as Option P1.) Z350FP3 Adds LocalTalk/Serial interface. (Same as Option P3.
8 Supplies, Accessories, and Expanding your System Phaser Copystation Note The printer’s Extended Features upgrade is required to use the Phaser Copystation. See page 8-4 for details on the upgrade. The Phaser Copystation adds easy-to-use, walk-up color copying capability to the Phaser 350 Color Printer. The Copystation’s front-panel controls let you specify the number of copies and select among color, gray scale and black-and-white copying modes.
8 Supplies, Accessories, and Expanding your System PhaserSym For printing in VMS environments, Tektronix offers PhaserSym™. PhaserSym is a VMS print symbiont for DEC OpenVMS VAX, and DEC OpenVMS AXP machines. PhaserSym facilitates communication between VMS hosts and Tektronix Phaser printers. PhaserSym requires that the Phaser printer include Ethernet support. Note To order PhaserSym, use Tektronix order number 4690F41.
Chapter 9 Regulatory Information and Specifications Declaration of conformity Tektronix, Inc. Color Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A. declares, under our sole responsibility, that the product Phaser 350 printer to which this declaration relates, is in conformity with the following standard(s) or other normative document(s): For the EN55022:1986 Limits and Methods of measurement of radio interference characteristics of Information Technology Equipment.
9 Regulatory Information and Specifications Canadian EMC (Electromagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
Regulatory Information and Specifications 9 Material Safety Data Sheets Proper management of environmental resources protects the well-being of our employees, customers, shareholders, and the communities we are a part of worldwide. Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws, regulations, and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate. Tektronix, Inc.
9 Regulatory Information and Specifications MSDS for ColorStix ink sticks Section I – Product identification Trade name and Tektronix part number: ColorStix Solid Ink — Black ColorStix Solid Ink — Cyan ColorStix Solid Ink — Magenta ColorStix Solid Ink — Yellow 016-1307-00 016-1308-01 016-1309-01 016-1310-01 Section II – Information on ingredients Ingredients: Fatty amide waxes, Rosin ester, Phthalate ester, Black, cyan, magenta, or yellow dye Section III – Hazards identification Potential Health Effects
Regulatory Information and Specifications 9 Section XI – Toxicological information Toxicity: Non-toxic orally. Irritation: Not an irritant based on standard tests. Sensitization: Not a sensitizer based on standard tests. Carcinogenicity: Components or product not listed by IARC, NTP or OSHA. Section XII – Ecological information No known impact. Section XIII – Disposal considerations These products are not a hazardous waste as specified in 40CFR 261.
9 Regulatory Information and Specifications MSDS for silicone oil Section I – Product identification Trade name and Tektronix part number: Silicone fluid (found in maintenance tray) 006-7912-00 Product use: Used in Tektronix Phaser 350 color printers. Section II – Information on ingredients Ingredients Polydimethylsiloxane Hazardous Ingredients: CAS Number: 63148-62-9 None. This is not a hazardous material as defined by the OSHA Hazard Communication Standard.
Regulatory Information and Specifications 9 Section IX – Physical and chemical properties Appearance: Colorless liquid. Odor: Slight. Solubility: Not water soluble. Section X – Stability and reactivity Stability: Stable. Traces of formaldehyde may form if heated in air above 300° F (149° C). (Normal operating temperature in this printer is 50° to 60°C). Incompatibility With Other Materials: Oxidizing compounds can cause a reaction. Hazardous Polymerization: Will not occur.
9 Regulatory Information and Specifications Specifications Printer tilt Place the printer on a level surface with no more than 3° tilt in any direction. Equivalent to raising one corner of the printer approximately 2 cm (0.75 inches.) Caution Tilting the printer more than 3° causes drum fluid to leak from the maintenance tray resulting in damage to your printer not covered by the printer’s warranty.
Regulatory Information and Specifications 9 Power consumption Operating power consumption: 140 to 480 Watts Meets Energy Star power conservation requirements with the Energy Star timeout set to one hour. Printer Dimensions Height: 33 cm (13 in.) Depth: 50.2 cm (19.75 in.) Width: Weight: 32 kg (70 lbs.) 40 cm (15.75 in.) Printer Clearances Top: 45.7 cm (18 in.) Sides: 10.2 cm (4 in.) Front: Rear: 10.2 cm (4 in.
9 Regulatory Information and Specifications 9-10 Phaser 350 Color Printer
Index A C accessories optional 2-4 ordering 8-1, 8-2 standard 2-2 Acrobat Reader installing on a PC 2-50 adapters ordering 8-3 adding ink 5-1, 5-2 adding memory 8-7 adjusting printed colors 4-3 Adobe IntelliSelect 3-40 Adobe Photoshop 3-24 plug-in 2-52 Adobe PostScript driver 3-9 Adobe Type Manager (ATM) 3-44 alcohol pre-soaked cloth 5-12 purity 5-12 applications color adjusting 4-9 QuickDraw GX 2-57 ASCII files, printing 3-20 asterisk (default setting) 2-28 ATM software 3-42 installing on a PC 2-51 autom
Cleaning Page Source cleaning page 5-9, 6-14 selecting the cleaning page source 7-9 CMYK Sampler, Macintosh utility file 4-10 CMYK.
drum fluid cleaning 5-25, 5-27 precaution 5-8, 5-20 E EasyCopy/X, workstation software 3-22 emissions 9-9 emptying the waste tray 5-4 enabling and disabling the configuration page 7-6 enabling and disabling the startup page 7-6 Energy Star power requirements 9-9 standby mode description 7-8 Enhanced (600 x 300) print mode 3-27 error codes and messages 6-3 error handlers, PostScript 6-27 Error indicator 2-27 errors, PostScript 6-26 Ethernet network problems 6-8 PhaserShare card and protocols 2-21 EuroHAL, a
H HAL — Highly Automated Library 3-22, 3-23, 3-41, 6-33 HAL, automated fax system 6-2 telephone number and instructions 6-2 halftone screens, printer 6-34 handling media 3-32 hard disk, SCSI selecting 2-24 Help pages printing 2-29, 7-6 protected menu mode 7-4 types available 7-6 HP-GL 1-2, 3-40 HSB Sampler, Macintosh utility file 4-10 HSB.
Lower Paper Tray Assembly, cont.
moving the printer 5-38 locking the transit restraint 5-37 precautions 5-36 removing the maintenance tray 5-36 N network connections order numbers 8-8 PhaserShare cards 2-20 rear panel ports 2-21 network printing 6-39 NFS, see PC/NFS No Color Correction description 4-6 No color correction Macintosh printer driver 3-16 noises during warm-up 2-26 NT, Windows NT PostScript printer driver, updating 3-13 O oil (printer drum fluid) cleaning 5-25, 5-27 precaution 5-5, 5-8, 5-20 on/off switch 2-27 online services
PC utility files CMYK.PS 4-10 CONFIG.PS 6-31 FONTS.PS 3-46 HSB.PS 4-10 RGB.PS 4-10 TEKEHAND.PS 6-27 PC/NFS 6-23, 6-40 PCL5 1-2, 3-40, 3-43 Phaser 350 (LaserWriter 7.1.
printer drivers generic 3-34 installing Macintosh 2-59 QuickDraw GX 2-57 printing transparencies 3-37 using Macintosh 3-17, 3-19 Windows 3.1 3-9 Windows 95 3-4, 3-6, 3-9 printer languages default 3-40 printer quality Fast Color 3-27 printer standby modes 7-8 PRINTER.
S T safety and emissions 9-9 screen fonts installing 3-44 Macintosh 3-44 SCSI hard disk ordering 8-10 selecting 2-24 SCSI port connecting external font disk 2-24 connecting Phaser Copystation 2-24 selecting a default media tray 3-34 selecting a front panel language 2-28 selecting a print-quality mode 3-27 serial interface connection 2-22 Setscreen Patch, using from a Macintosh 6-34 from a PC 6-35 simple color conversions, CMYK and RGB 4-8 Simulate Display color correction description 4-7 Macintosh printer
troubleshooting image quality problems 6-6 media feeding or jamming problems 6-6 network problems 6-8 operational hints 6-12 TrueType fonts 3-43 turn on printer 2-27 two prints after jam 6-14 U UNIX workstations installing printer software 2-61 Use Printer Setting color correction description 4-8 Macintosh printer driver 3-16 used ink 5-4, 5-7 using color 4-2, 4-4 using EuroHAL 6-1 utilities CD-ROM 2-1 diskettes 2-1 utility files 2-61 V Vivid Color color correction description 4-6 Macintosh printer driver
