User Manual Phaser® 300X Color Printer First printing August 1996 070-8873-01
Copyright © Tektronix, Inc. Printed in the U.S.A. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications. Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.
Users safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cord and connector. Refer to a qualified service technician for changes to the cord or connector.
Phaser® 300X Warranty Tektronix warrants that the 300X Color Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If this product proves defective during its warranty period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product.
Contents 1 Introduction 2 Getting Set Up At a glance 2-1 Checking the inventory 2-2 Setting up the printer 2-3 Removing the shipping block 2-3 Loading paper 2-4 Installing the output tray 2-5 Setting the media switch 2-6 Connecting the printer 2-7 Printer ports 2-7 LocalTalk connection 2-8 Connecting the printer to a single computer using LocalTalk 2-9 Ethernet connection 2-10 Parallel connection 2-11 Serial connection 2-12 Turning on the printer 2-13 Selecting a language for the front panel 2-15 Making
Using the Windows NT PostScript driver 3-10 Printing from DOS 3-10 Printing from a Macintosh 3-11 Using Macintosh printer drivers 3-11 Using the printer’s rear panel switches 3-11 Using the Phaser 300X driver 3-14 Using the Adobe PSPrinter Driver 3-14 Using the Phaser 300X GX driver 3-15 Printing from a workstation 3-16 Overview 3-16 UNIX workstations 3-17 VMS workstations 3-18 For more information 3-18 Printing from specific applications 3-19 General hints and tips 3-19 Windows applications 3-19 Aldus Page
Size 3-25 Weight and thickness 3-26 Grain 3-27 Margins and image area 3-28 Image area for Tabloid Extra 3-29 Image area for color prints 3-29 Image orientation 3-30 Media handling 3-31 Using the paper trays 3-32 Loading letterhead 3-33 Loading three-holed paper 3-33 Using manual feed 3-34 Inserting the paper 3-34 Manual feed examples: paper, envelopes 3-35 Making transparencies 3-36 Fonts 3-37 Resident typefaces (PostScript) 3-37 Resident typefaces (PCL5) 3-38 Downloading Macintosh and TrueType fonts 3-38 I
Cleaning the printer 4-8 New printer cleaning supplies 4-8 Reorder cleaning kit supplies 4-9 Using isopropyl alcohol 4-10 Cleaning the paper-pick rollers 4-11 Cleaning the feed rollers 4-12 Cleaning the paper tension blade, paper clamp, and drum 4-13 Cleaning the head wiper 4-20 Cleaning the fuser rollers 4-22 Quick Steps 4-22 Procedure A 4-24 Procedure B 4-25 5 Supplies and Accessories Tektronix supplies: the mark of quality 5-1 Ordering information 5-1 Upgrade kits 5-3 Interface cables and Ethernet adap
7 Front and Rear Panels Front panel 7-2 Utilities mode menu structure 7-4 Rear panel 7-5 Rear panel switches 7-5 Rear-panel LED indicator 7-6 A Technical Notes Startup and configuration pages A-1 Turning off the startup page A-1 Generating a configuration page A-2 Print count A-3 Printer ports A-4 LocalTalk and Ethernet ports A-4 Printer name and AppleTalk zones A-4 Parallel port A-5 Serial port A-6 Serial port signals A-8 Specifications A-9 Safety and emissions A-10 B Expanding Your Printing System Cu
C Moving Your Printer Reinstalling the shipping block C-2 Changing line voltage C-4 D Regulatory Information Declaration of conformity D-1 Canadian EMC (Electromagnetic Compatibility) regulatory standards D-2 FCC Class B warning (for 115 VAC equipment) D-2 Material Safety Data Sheets D-3 Index x Phaser 300X Color Printer
Chapter 1 Introduction The Tektronix Phaser 300X Color Printer uses Tektronix’ solid ink-jet technology. Solid ink-jet refers to the melting of the solid inks inside the printer, which then resolidify on paper. The ink resolidifies so rapidly that it does not have time to bleed into the paper, so the printed colors remain brilliant and well-defined. With the Phaser 300X, you can use almost any kind of paper, such as Bond, Book, Cover, and Text, as well as transparency film. Standard configuration.
1 Introduction Language support. The Phaser 300X lets you make color prints from a variety of software applications since it incorporates Adobe’s PostScript Level 2 software and accepts Hewlett-Packard Graphics Language (HP-GL) files and monochrome PCL5 (Printer Command Language) files (PCL5 is optionally available).
1 Introduction Excellent color control. TekColor Dynamic Correction provides built-in color correction modes for simulating SWOP (Specifications for Web Offset Publications), SNAP profile (for creative work designed to print on newsprint), Commercial Press (matching commercial Matchprint® proofs), and Euroscale Press (matching the Pantone Process Color System Guide, Euroscale).
1 Introduction Print quality and speed. The Phaser 300X has 300 dots-per-inch resolution and a print speed of 1 to 4 minutes per Letter-sized page, depending on the print quality mode. Print quality modes include Standard, Enhanced, and Premium. Media support. The printer produces laser-quality prints on paper ranging from 100 x 150 mm (4 x 6 in.) to 305 x 457 mm (12 x 18 in.). The printer has 10 Mbytes of standard memory, expandable in 4-Mbyte increments to 22 Mbytes.
Chapter 2 Getting Set Up At a glance Installation of your Phaser 300X Color Printer involves these tasks: 1. Checking the inventory 2. Setting up the printer 3. ■ Removing the shipping block ■ Loading paper ■ Installing the output tray ■ Setting the media switch Connecting the printer ■ Connecting all cables: serial, parallel, LocalTalk, Ethernet, SCSI, and power. 4. Selecting a language for the front panel 5. Installing software on your computer 6.
2 Getting Set Up Checking the inventory 1 1. Universal media tray 2. Registration card and license agreement 3. Power cord 4. Parallel cable adapter 5. Phaser 300X Color Printer User Manual 6. Cleaning kit 7. Phaser 300X Media Sampler 8. Individual ColorStix ink sticks 9. An extra box of each color of ColorStix ink (optional) 10. The Phaser 300X Drivers and Utilities Printing Reference manual, CD-ROM, diskettes, and (optional) PhaserMatch documentation 11.
Getting Set Up 2 Setting up the printer Note The printer is shipped to you already loaded with ink. You do not need to add any ink when you first set up the printer. Removing the shipping block 1. Open the top cover. 2. Hold down the button while you open the rear cover. 3. Push the shipping block tab up and slide it, along with the printhead, past the post. 4. Remove the shipping block, then close the covers.
2 Getting Set Up Loading paper 1. Move the guides. 2. Push down on the metal lift plate with your finger; then slide the paper under the tabs. When you use A-size (8.5 x 11 in.) or A4-size (210 x 297 mm) paper, place the long side of the paper under the tabs, making sure that the paper fits snugly against the inside front wall of the paper tray. 1 A4 Adjust the rear guide until it touches the rear of the paper. A, 3.
2 Getting Set Up Installing the output tray 1. Push the output tray into the lower slot until it clicks into place. 2. Fit the rear tab into the slot inside the printer. The tabs on the sides of the tray fit into the slots on the sides of the printer. If you need to remove the tray, press in on both sides of the tray next to the tabs while you pull out the tray.
2 Getting Set Up Setting the media switch Set Switch 6 for the paper size: ■ Down for American-size paper ■ Up for Metric-size paper 8 9 1 2 3 4 5 6 7 Reset * Skip Metric 1200 * Diagnostics Startjob Paper Size Baud Rate Color Correction Run American Variable Run * See User Manual 1 2 3 4 5 6 7 8 9 1 Reset 2 3 Power Up 7 9 5 Metric 1200 Blue Press * Startjob Paper Size Baud Rate Color Adjust Run American Variable Skip 6 8 4 Extended Diagnostics Run Off Off
2 Getting Set Up Connecting the printer Printer ports The printer accepts data through four ports: 1. LocalTalk 2. Serial (RS-232) 3. Parallel 4. Ethernet The printer accepts data from all the ports at the same time. The printer accepts print jobs on a first-come, first-served basis.
2 Getting Set Up LocalTalk connection You can make LocalTalk connections between the printer and a single computer or on a LocalTalk network using a daisy-chain or star setup. If your LocalTalk installation is complex, or if you need assistance, contact your network system administrator. Note LocalTalk is sometimes referred to as AppleTalk. LocalTalk refers to the physical connection; AppleTalk is the set of protocols. LocalTalk connectors and cables are available through your dealer.
2 Getting Set Up Connecting the printer to a single computer using LocalTalk You can use LocalTalk connectors and cables to connect the printer directly to your computer, without connecting it to any other network. Note If your network consists of a single Macintosh and printer and the cable you are using is not self-terminating, you need to terminate both ends of the network. 1. Turn the printer off before making any LocalTalk connections. 2.
2 Getting Set Up Ethernet connection Ethernet is a communication standard that supports high-speed data transmission — up to 10 times faster than LocalTalk. If you ordered your printer with the network option, you received the Network Utilities diskettes and the Network Utilities for Phaser Color Printers User Manual. For complete information on Ethernet (including setup), refer to that manual.
Getting Set Up 2 Parallel connection High-density parallel connector The printer uses a 1284C-compliant high-density parallel connector for connection to parallel devices. A parallel cable adapter, included with the printer, converts a standard 36-pin low-density parallel cable plug to a 36-pin high-density plug. The adapter is used when connecting a standard Centronics parallel cable to the printer’s high-density parallel connector.
2 Getting Set Up Serial connection 9-pin serial connector The printer uses a 9-pin serial plug on the rear panel for connection to serial devices. Both 9-socket to 9-socket and 9-socket to 25-socket null-modem serial cables are available from Tektronix; refer to “Interface cables and Ethernet adapters” on page 4. Note Use a “null-modem” serial cable. An ordinary serial cable may cause communication problems. You can purchase null-modem cables from Tektronix.
Getting Set Up 2 Turning on the printer Caution To avoid damaging the printer, make sure that you have removed all packing material before turning on the printer. Make sure that the voltage select switch is set to match the AC line voltage and that the power switch is in the off position before connecting the power cord. 1. Plug the power cord into the printer and into a grounded outlet.
2 Getting Set Up When you turn on the printer, the POWER and ERROR indicators on the front panel light up. The printer takes about 15 to 20 minutes to warm up and complete a series of self-tests. During the warm-up cycle, the POWER indicator remains on; the ERROR light goes out. After the self-tests run successfully, the printer prints a startup page. The startup page prints whenever you turn on or reset the printer.
Getting Set Up 2 Selecting a language for the front panel Messages that appear in the front panel window are in English. You can leave the front panel set to English or change the language to French, German, Spanish, Italian, or Japanese. 1. Vx.xx Next Utilities Exit When the printer is on and the Ready message appears, press the UTILITIES button. You see this message (Vx.xx is the firmware version number): Utilities Exit Vx.
2 Getting Set Up Making a test print To make a test print, make sure that the front panel display shows the Ready message, then press the TEST PRINT button on the printer’s front panel.
Getting Set Up 2 Installing software on your computer Packaged with your printer are the Phaser 300X CD-ROM and diskettes that contain utilities, drivers, PPDs, and other useful files. For complete details on the contents of the Phaser 300X CD-ROM and diskettes and how to install the software, refer to Phaser 300X Drivers and Utilities Printing Reference, which is shipped with the printer.
2 Getting Set Up Setting up PC ports (DOS) Parallel port setup If your computer is a PC running DOS and you are using the printer’s parallel port, use the DOS MODE command to disable timeouts on your computer’s parallel port to ensure that large files will print, even if data transmission is slow. 1. Type the following command at the DOS prompt (if LPT1 is not available, use LPT2): MODE LPT1:,,P > NUL See your DOS documentation for details on the MODE command. 2.
Getting Set Up 2 Serial port setup If your computer is a PC using DOS and you are using the serial port, you must set up your computer’s serial port parameters to match the settings you made on the printer’s serial port. Under DOS, use the MODE command to set up your computer’s serial port: Note 1. Switch 7 must be down for the variable baud rate operation.
Chapter 3 Printing Which platform? You can print to your printer from IBM-compatible personal computers, Macintosh computers, and workstations. Make sure your printer is set up with the appropriate interface port; refer to “Connecting the printer” on page 2-7. Note If you haven’t already installed the printer’s software, refer to Phaser 300X Drivers and Utilities Printing Reference for instructions before continuing.
3 Printing Using Windows printer drivers To select printer-specific features, print from one of the following provided drivers. Refer to the Windows “Print features quick reference” table on this page for a list of the printing features and how to find them quickly in each of these drivers. Windows 95 (Microsoft PostScript driver) see page 3-4 Windows 95 (AdobePS 4 driver) see page 3-6 Windows 3.
Printing 3 Print features quick reference: Windows printer drivers (cont'd.) Feature Feature descriptions Media size See page 3-25 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Letter Legal Tabloid Letter Extra Tabloid Extra A4 A3 4x6 Card 5x7 Card A5 A6 ISOB4 ISOB5 ISOB6 Compliment Slip #10 Envelope C6 Envelope DL Envelope A4 Envelope .
3 Printing Using the Microsoft PostScript driver with Windows 95 To select printing options, follow these steps: 1. In the Printers window, click the Phaser 300X printer icon with the right mouse button, then select Properties from the menu. 2. Click the following tabs to see printing options; refer to your Windows 95 documentation for more information on tabs and options. ■ Click the Details tab to see timeout and other options. ■ Set the Timeout settings.
Printing ■ Click the Device Options tab to see printer-specific options, such as color corrections. ■ Click the PostScript tab to see PostScript-related options. ■ 3 The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not print.
3 Printing Using the AdobePS 4 driver with Windows 95 To select printing options, follow these steps: 1. In the Printers window, click the Phaser 300X printer icon with the right mouse button, then select Properties from the menu. 2. Click the following tabs to see printing options; refer to your Windows 95 documentation for more information on tabs and options. ■ Click the Details tab to see timeout and other options. ■ Set the Timeout settings.
Printing ■ Click the Device Options tab to see printer-specific options, such as color corrections. ■ Click the PostScript tab to see PostScript-related options. ■ 3 The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not print.
3 Printing Using the Adobe PostScript driver for Windows 3.1 To select printing options, follow these steps: 1. From the Control Panel, double-click Printers. 2. In the Printers dialog box, select the Tektronix Phaser 300X printer, then click Setup. A dialog box appears with the printer’s name across the top. 3. Click the following tabs to see printing options; refer to your Windows documentation for more information on tabs and options.
Printing ■ Click the PostScript tab to see PostScript-related options. ■ ■ 3 In the Performance Options field, select the Use PostScript Level 2 Features option. Click the Job Control tab to see print job-related options. ■ The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not print.
3 Printing Using the Windows NT PostScript driver If you are using Microsoft Windows NT, follow the instructions in the Phaser 300X Drivers and Utilities Printing Reference to set up a Windows NT PostScript driver with a Phaser 300X printer. You can select printer page sizes in the driver for Windows NT applications, however, TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT driver.
Printing 3 Printing from a Macintosh To print from a Macintosh, you need a printer driver. Installing one of the supported drivers allows you to select printing features right from your computer. Without a supported driver, you can make some printing selections using the printer’s rear panel switches. Using Macintosh printer drivers To select printer-specific features, print from one of the following provided drivers.
3 Printing Print features quick reference: Macintosh printer drivers Feature Feature description Print-quality modes See page 3-21 Print ➥ TekColor button ➥ TekColor Options ➥ Print Quality Print ➥ Options button ➥ Print Options ➥ Print Quality ➥ Printer Driver Defaults ➥ Print Quality See page 3-22 Print ➥ TekColor button ➥ TekColor Options ➥ Color Correction Print ➥ Options button ➥ Print Options ➥ Color Correction ➥ Printer Driver Defaults ➥ Color Correction See page 3-25 Page Setup ➥ Paper
Printing 3 Print features quick reference: Macintosh printer drivers (cont'd.) Feature Feature description Media source See page 3-32 Print ➥ Paper Source Print ➥ Paper Source See page 3-21. Print ➥ TekColor button ➥ TekColor Options ➥ Finpoint Sharpening Print ➥ Options button ➥ Print Options ➥ Finpoint Sharpening Refer to the Phaser 300X Drivers and Utilities Printing Reference.
3 Printing Using the Phaser 300X driver ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer’s supported paper sizes. ■ From the File menu, open the Print dialog box. Select media options and paper trays in the Paper Source field. ■ Click the TekColor button in the Print dialog box to see the TekColor Options dialog box. Select printer-specific options as desired.
Printing 3 Using the Phaser 300X GX driver Printing with a desktop printer ■ If you are using QuickDraw GX applications, do one of the following: ■ ■ Select any desktop printer in the Print dialog box. ■ Drag a document onto a desktop printer icon. The application corresponding to the document opens, prints the document, and then quits. If you are using non-QuickDraw GX applications, do one of the following: ■ Print to the default desktop printer with the Print command from the File menu.
3 Printing Printing from a workstation Overview You can print from a UNIX or VMS workstation through Ethernet, Token Ring, parallel, or serial interfaces. Workstation users can print from any application that generates color PostScript. Note If you are printing ASCII files directly to the printer, you will need PCL5 activated on your printer; refer to the Phaser 300X Drivers and Utilities Printing Reference for instructions.
Printing 3 UNIX workstations For UNIX environments, Tektronix offers the optional PhaserPrint™ software. PhaserPrint software offers driver-selectable printer options and provides fast, raster file and screen copy printing to Tektronix color printers. The printer’s CD-ROM contains a demonstration copy of PhaserPrint software and an on-line instruction guide in the UNIXDEMO directory.
3 Printing VMS workstations To print from VMS workstations, the optional PhaserSym™ utility, a VMS print symbiont, functions as a driver for selecting printing options, and as a queue manager. PhaserSym software is compatible with DEC workstations running VAX/VMS version 5.0 and later. PhaserSym software communicates over the printer’s optional TCP/IP Ethernet interface, and is required for proper communication with the printer.
Printing 3 Printing from specific applications For printing from most applications, follow the instructions in the Phaser 300X Drivers and Utilities Printing Reference to install drivers and printer software. Refer to the following application notes for details on a few applications with special requirements.
3 Printing Macintosh applications QuarkXPress To use the printer with QuarkXPress, use the installer application on the printer’s CD-ROM or diskettes to install the Phaser 300X.PDF printer description file. The file is installed automatically with Easy Install. Refer to the Phaser 300X Drivers and Utilities Printing Reference for instructions on installing the printer’s software.
Printing 3 Selecting print features Print modes The printer has three print-quality modes. In addition to the print-quality modes, you can customize your prints using the TekColor color corrections and Finepoint Sharpening. Refer to the Phaser 300X Drivers and Utilities Printing Reference for details on selecting the print quality modes and color correction. Print-quality modes Standard The default setting. This is the fastest mode for full color printing.
3 Printing Color correction The printer provides TekColor Dynamic Correction, which consists of these color correction modes (Vivid Color, Simulate Display, SWOP, Euroscale, Commercial, SNAP, and Use Printer Settings). You can select these modes in one of these ways: ■ Using a printer driver or a utility file. For details on making color corrections through a printer driver or a utility file, refer to the Phaser 300X Drivers and Utilities Printing Reference.
Printing 3 Using the rear panel switches for color correction is only necessary if you are not set up to use the Phaser 300X drivers. If you are using TekColor Dynamic Correction in the Phaser 300X drivers, the settings you choose in the driver override the rear panel switches for prints you make from the driver. For complete information on color correction, refer to the Phaser 300X Drivers and Utilities Printing Reference. ■ Using color sampler charts provided on the Phaser 300X CD-ROM and diskettes.
3 Printing All about media The printer prints on a variety of paper sizes and grades. The size and grade of paper you select depends on your printing needs and whether you are using the paper tray or manually feeding the paper into the printer. For information on ordering paper, refer to the supplies information sheet. You can recycle the printed paper the same way you would recycle paper from any laser printer.
Printing 3 Size The Phaser 300X prints on paper that ranges in size from 100 x 150 mm to 305 x 457 mm (4 x 6 in. to 12 x 18 in.). The following table shows which paper sizes fit into the paper trays. Use manual feed when you want to print on paper that is smaller than A-size or A4-size. To print the largest image possible on Tabloid Extra (12 x 18 in.) paper, the printer must have at least 14 Mbytes of memory. Refer to “Margins and image area” on page 28 for details on the print area and paper size.
3 Printing Weight and thickness The following table presents guidelines you should follow when selecting the grade, weight, and thickness of paper to use with the printer. The paper must have enough thickness or stiffness to feed through the printer properly. Manual feed accepts a wider range of grades and weights than the paper trays. Avoid papers that are extra stiff or extremely thin. Papers that are extremely thin may not feed properly.
Printing 3 Grain Grain refers to the position of fibers in the paper. The fibers run the length (long grain) of the paper or the width (short grain). For the best printing results, load the paper in the direction of the grain. If you load the paper across the grain, the edges of the paper may wrinkle. Some paper manufacturers identify the grain on the paper’s package label. When you use A-size or A4-size paper, the paper should be short-grained.
3 Printing Margins and image area The image area is the part of the paper where the image appears. When the printer places an image on the paper, the image area is a bit smaller than the actual paper size. You may need to adjust the page margins in your application software to match the image area. The printer must be set for either American- or Metric-size media (set the rear panel switch, Switch 6, up for metric and down for American).
Printing 3 Image area for Tabloid Extra The standard printer configuration has 10 Mbytes of memory. With 10 Mbytes of memory, the image area for Tabloid Extra (305 x 457 mm or 12 x 18 in.) media is 264 x 413 mm or 10.6 x 16.5 in. When you add 4 Mbytes of memory to the printer, the image area for Tabloid Extra media increases to 297 x 445 mm or 11.7 x 17.5 in. Image area for color prints For A- and A4-size paper, the image area depends on how you load the paper into the printer.
3 Printing Image orientation Orientation refers to how the image appears on the print. You specify the image orientation through your software application or printer driver. The size of paper you use and how you feed it into the printer do not affect the image orientation. 1. Portrait 2.
Printing 3 Media handling ■ Clean the paper tray and the tray’s cover. Dust and dirt in the paper tray can be transferred to the paper, resulting in poor print quality. ■ Handle transparencies by the edges and with both hands to avoid fingerprints and creases, which can result in poor print quality. ■ To avoid having the paper stick together, gently fan the paper before loading it into the paper tray.
3 Printing Using the paper trays Use the paper tray for standard-sized paper and for paper grades such as Book, Bond, Text, and 50-lb. Cover. Refer to the table on page 3-25 for a complete list of paper sizes that the trays accommodate. For the best printing results and the fastest print time, load short grain A- and A4-size paper into the paper trays so that the long side of the paper enters the printer first as shown in illustrations 1 and 3. 1. A/A4-size paper tray (optional) 2.
Printing 3 Letterhead goes here Loading letterhead 8344-15A Loading three-holed paper 8344-16A Caution When using three-holed paper, make sure that the printed image does not cover the holes in the paper. If the image overlaps the holes, ink gets on the drum, which, if it is not immediately cleaned off, can affect the quality of your prints and cause Internal Jam errors. Make sure that no ink is on the drum, especially on the center of the drum.
3 Printing Using manual feed Use manual feed for thick paper such as Cover, envelopes, and paper sizes that range from 100 x 150 mm (4 x 6 in.) to 305 x 457 mm (12 x 18 in.). Note All page sizes except A-size (8.5 x 11 in.) and A4-size (210 x 297 mm) must be fed into the printer so that the short side of the paper enters the printer first.
Printing 3 Manual feed examples: paper, envelopes Note If you have not selected manual feed in the driver, A-size (8.5 x 11 in.) or A4-size (212.5 x 275 mm) paper must be fed into the printer in the same orientation as when it is picked from the paper tray. 1. A-size (8.5 x 11 in.) and A4-size (210 x 297 mm). 2. Legal-size (8.5 x 14 in.), Tabloid size (11 x 17), A3-size (297 x 420 mm), and other large paper. 3. Small paper, such as 100 x 150 mm (4 x 6 in.).
3 Printing Making transparencies Follow these guidelines when you make transparencies: 1. Use only Tektronix transparencies. 2. Load transparencies with the white strip (Tek logo) and blue arrows facing up. 3. When using the paper tray: load the transparencies so the white strip (Tek logo) and blue arrows enter the printer first. 4. When using manual feed: insert the side with the white strip (Tek logo) and blue arrows into the printer first.
Printing 3 Fonts Resident typefaces (PostScript) Courier Courier Bold Courier Oblique Courier Bold Oblique Helvetica Narrow Helvetica Narrow Bold Helvetica Narrow Oblique Helvetica Narrow Bold Oblique ITC Avant Garde Gothic Book ITC Avant Garde Gothic Book Oblique ITC Avant Garde Gothic Demi ITC Avant Garde Gothic Demi Oblique New Century Schoolbook New Century Schoolbook Bold New Century Schoolbook Italic New Century Schoolbook Bold Italic ITC Bookman Light ITC Bookman Light Italic ITC Bookman Demi I
3 Printing Resident typefaces (PCL5) For PCL5 (Printer Command Language) printing (HP Laserjet III emulation), the printer supports Courier, Times, and Universe typefaces in medium, bold, italic medium, and italic bold. (PCL5 support is optionally available with the Extended Features option, and must be separately enabled. Refer to the Phaser 300X Drivers and Utilities Printing Reference for details.
Printing 3 Installing Macintosh screen fonts The Phaser 300X CD-ROM and diskettes include these typeface families: Times, Helvetica, Courier, Symbol, Helvetica Narrow, Helvetica Condensed, Palatino, ITC Avant Garde Gothic, ITC Bookman, ITC Zapf Chancery, ITC Zapf Dingbats, and New Century Schoolbook. You must install these screen fonts if you want to see the printer’s resident typefaces on the Macintosh screen. These are installed automatically with the Macintosh installer.
3 Printing Printer languages: PostScript, HP-GL, PCL5 The Phaser 300X supports PostScript Level 1 and Level 2 and HP-GL (Hewlett-Packard Graphics Language) printer languages. Additionally, the printer supports monochrome PCL5 (Printer Command Language) as a separately enabled option. PCL5 requires 22 Mbytes of memory. The following table shows the default language setting for each port.
Printing 3 Switching printer languages The Phaser 300X printer can be set to automatically sense the language of the print job and process it accordingly. This Adobe IntelliSelect™ automatic language selection feature allows you to send jobs to the printer in different languages. With automatic language selection enabled, you can automatically switch between all three languages: PostScript, HP-GL, and PCL5. You can also set up any printer port to receive one language only.
3 Printing Printing with PCL5 In PCL5 mode (HP LaserJet III emulation), the printer supports Courier, Times, and Universe typefaces in the following styles and stroke weights: bold medium, italic medium, and bold italic. To use a PCL5 application, you must customize PCL5 and set up a printer port with the appropriate automatic language selection utility file (refer to the Phaser 300X Drivers and Utilities Printing Reference for information about utility files). Printing with HP-GL 1.
Printing 3 Changing the HP-GL default settings The printer has default values for the HP-GL parameters, such as pen color and pen width. When you turn the printer off and on (or reset it), the HP-GL values return to their default settings. The printer has the following HP-GL default settings: ■ Scales the image to paper size. ■ Timeout interval of 15 seconds. ■ A pen width of 0.12 millimeters.
Chapter 4 Caring for Your Printer Overview This chapter describes the following tasks to care for your printer and keep it in peak operating condition: ■ Adding ink When the front panel displays the message that tells you to add ink, or when the ink-level icon shows half-full or empty. ■ Changing the fuser wiper When you open a new box of black ColorStix ink sticks. ■ Emptying the waste bin When the front panel message tells you to empty the bin.
4 Caring for Your Printer Adding ink Warning The melted ink is hot. The Phaser 300X Color Printer is shipped already loaded with ColorStix ink. Add ink when the front panel displays the message that tells you to add ink, or when the INK LEVEL icon in the front panel indicates a half-full or empty condition. For example, when you see the following message, add a black ink stick: Stopped -- Add black When the INK LEVEL is half-full, add one ink stick.
Caring for Your Printer 1. Open the ink cover. 2. Drop in a ColorStix ink stick. Each ink stick is uniquely shaped to fit into the correct ink-loading bin. 3. Close the ink cover to enable the ink load lever. 4. When prompted, gently pull down the ink load lever and release it.
4 Caring for Your Printer Changing the fuser wiper Replace the fuser wiper (A) when you open a new box of black ColorStix ink sticks or after 2,000 prints, whichever comes first. Each box of black ink sticks contains a new fuser wiper. A 1 1. Remove the paper tray. 2. Open the printer’s top cover. 3. Lift the fuser wiper cover. 4. Pull out the old fuser wiper and insert the new one. As you insert it, line up the notches on the fuser wiper with the notches in the printer.
Caring for Your Printer 4 Emptying the waste bin The waste bin remains locked in place until it needs emptying. There are two conditions when you should empty the waste bin: ■ When the front panel displays the following message: Stopped -- Empty waste bin ■ Note When you prepare the printer for shipment or move the printer a long distance, in which case you must use the Utilities mode. See “Front panel” on page 7-2. Each time you remove the waste bin, be sure to empty it completely.
4 Caring for Your Printer Emptying the waste bin when front panel message displays Note The waste bin is locked during normal operation. Do not pull the drawer out unless the front panel message is displayed. 1. Remove the waste bin by sliding it out. You may have to tug slightly on the waste bin to remove it. 2. Empty the contents of the waste bin by twisting the bin. 3. Replace the waste bin back into the printer.
Caring for Your Printer 4 Emptying the waste bin before moving the printer The printer locks the waste bin in place until it needs emptying. However, you can use the Utilities mode to unlock the waste bin so that you can empty it before the front panel message prompts you to do so. See “Utilities mode menu structure” on page 7-4 for detailed information about the Utilities mode. 1. Utilities Exit When the printer is on and the Ready message appears in the front panel, press the UTILITIES button.
4 Caring for Your Printer Cleaning the printer Periodically cleaning the printer can help you avoid various paper-feeding, paper-jamming, and image-quality problems. Use the cleaning kit to clean the drum, the wiper, the paper clamp, the paper tension blade, and the paper-pick rollers inside the printer. You can also use the kit to clean the fuser roller and the feed rollers. For information on how to identify printing problems and the solutions that involve cleaning, refer to Chapter 6, “Troubleshooting.
Caring for Your Printer 4 Reorder cleaning kit supplies To reorder the cleaning kit (Tektronix order number 016-1144-00): ■ Order by phone toll-free in the United States: 1-800-835-6100 ■ Order by Fax: (503) 682-2980 ■ Order through your local Tektronix dealer. 2. Cleaning tool 3. Lint-free wipes (isopropyl alcohol-saturated) 4. Fuser cleaning pad 5. Fuser wiper 6.
4 Caring for Your Printer Using isopropyl alcohol You must supply isopropyl alcohol (available at pharmacies) because shipping regulations prohibit supplying alcohol or presoaked cleaning materials with the printer. In general, it is best to use the purest isopropyl alcohol (99%) available to you. Alcohol that is 90% pure also works well. You can use 70% pure isopropyl alcohol, but if you do, you must wait much longer after cleaning to ensure that it is completely dry.
Caring for Your Printer 4 Cleaning the paper-pick rollers If you have been using coated paper, you may have to clean the paper-pick rollers to avoid paper-pick problems. To prevent paper-pick problems, clean the paper-pick rollers every time you replace the fuser wiper and open a new box of black ink. Use an alcohol-dampened wipe to clean the paper-pick rollers. 1. Remove the paper tray and open the top cover. 2. Place and hold the wipe against the bottom of a roller. 3.
4 Caring for Your Printer Cleaning the feed rollers If you have been using coated paper, you may have to clean the feed rollers to avoid paper jams. Use an alcohol-dampened wipe to clean the top and bottom feed rollers. 1. Open the top cover. 2. Place and hold a wipe against each roller. Turn the top roller to clean.
Caring for Your Printer 4 Cleaning the paper tension blade, paper clamp, and drum If your prints have streaks or spots, clean the paper tension blade, paper clamp, and drum. When you clean the paper tension blade, paper clamp, and drum, the printer must be in Utilities mode. 1. When the printer is on and the Ready message appears in the front panel, press the UTILITIES button. You see this message (Vx.xx is the firmware version number): Utilities Exit Vx.
4 Caring for Your Printer 4. Open the top cover. When the top cover is open, this message appears in the front panel: Cleaning mode ↑ ↓ 5. Clean drum Press the button inside the printer to open the rear cover. 30849-24A After you open the rear cover, the following message appears in the front panel: Cleaning mode Clean blade When the message appears, the paper tension blade is positioned so that you can clean it.
Caring for Your Printer 6. 4 Clean the paper tension blade with the cleaning tool provided: a. Place an alcohol-dampened wipe over the cleaning tool. b. Press the cleaning tool over the edge of the paper tension blade. c. Clean the entire length of the paper tension blade and continue cleaning the blade until you remove the ink. You may have to reposition the wipe as you clean. Although you may not be able to see it, there may be ink on the back of the blade as well as the front.
4 Caring for Your Printer 7. Close the rear cover so that the following message appears in the front panel: Cleaning mode ↑ ↓ Clean drum 8. Hold down the TEST PRINT button to rotate the drum until the paper clamp appears and opens. 9. Use an alcohol-dampened foam swab to clean the paper clamp. Clean inside and outside the paper clamp. 30849-26 Warning 4-16 Phaser 300X Color Printer The paper clamp has sharp edges. To avoid injury, be careful when you clean the paper clamp.
Caring for Your Printer 4 10. Clean the drum. a. Hold down the TEST PRINT button to rotate the drum until the paper clamp closes. b. Use an alcohol-dampened wipe to clean the drum. Press the TEST PRINT or CLEAN PRINT HEAD buttons to rotate the drum. Clean the drum only when it is not moving. Be sure to clean the entire drum. 30849-27 If wiping the drum by hand does not remove the ink, go to Steps c and d.
4 Caring for Your Printer c. Wrap the cleaning tool with an alcohol-dampened wipe. d. Clean the drum using a back-and-forth motion with the cleaning tool.
Caring for Your Printer 4 11. Close both covers when you finish cleaning the printer. 12. Press the TEST PRINT button until you see this message on the front panel: Utilities Exit Vx.xx Next 13. Press the CLEAN PRINT HEAD button to exit Utilities mode. 14. Make a test print (you might need to make a few test prints to clear any residual ink). If, after making the test prints, you still see streaks or spots on the print, refer to Chapter 6, “Troubleshooting.
4 Caring for Your Printer Cleaning the head wiper 1. If your prints have missing dots in a vertical row or a missing horizontal line, first press the CLEAN PRINT HEAD button on the front panel to clean the printhead. If that does not clear the problem, clean the head wiper: 2. Make sure that the Ready message appears in the front panel. a. Open the top and rear covers. 30849-24A 4-20 Warning The printhead is hot. Do not touch it.
Caring for Your Printer 4 b. Use an alcohol-dampened foam swab to clean the head wiper. b 30849-32A c. Close the top and rear covers. d. Press the CLEAN PRINT HEAD button.
4 Caring for Your Printer Cleaning the fuser rollers If you are using shiny or smooth paper, you may occasionally see spots of ink in the white portion of the printed image, or you may notice that areas of the image are missing. These print defects can indicate that ink is being transferred from the printed paper to the fuser roller. To correct the problem, first try these quick steps: Quick Steps 1. Use a less shiny type of paper. 2.
Caring for Your Printer 3. 4 If the problem persists, replace the fuser wiper (refer to “Changing the fuser wiper” on page 4-4 for details). If the problem continues, follow these procedures, explained in detail on the following pages: ■ Procedure A: Enter Utilities mode and clean the fuser with blank paper. ■ Procedure B: Enter Utilities mode and clean the fuser roller with the fuser cleaning pad.
4 Caring for Your Printer Procedure A When you perform this procedure, the printer must be in Utilities mode. 1. When the printer is on and the Ready message appears in the front panel, press the UTILITIES button. You see this message (Vx.xx is the firmware version number): Vx.xx Next Utilities Exit 2. Press the TEST PRINT button several times to reach this message: Clean fuser Start Next 3. Load 10 sheets of standard office Bond paper (laser printer or photocopy paper) into the paper tray.
Caring for Your Printer 4 Procedure B When you perform this procedure, the printer must be in Utilities mode. 1. When the printer is on and the Ready message appears in the front panel, press the UTILITIES button. You see this message (where Vx.xx is the firmware version number): Utilities Exit 2. Vx.xx Next Press the TEST PRINT button until this message appears in the front panel: Clean fuser Start Next 3. Remove the paper tray. 4.
4 Caring for Your Printer 5. Remove the fuser wiper from the printer.
Caring for Your Printer 6. 4 Using isopropyl alcohol, dampen one of the felt strips on the fuser cleaning pad.
4 Caring for Your Printer 7. Install the fuser cleaning pad into the printer. Install the pad so that the alcohol-dampened section is down (A).
Caring for Your Printer 8. Install the paper tray. 9. Press the CLEAN PRINT HEAD button. 4 After you press the button, the printer feeds the 10 sheets of paper through the printer so that the fuser cleaning pad cleans the fuser roller. 10. Remove the paper tray. 11. Remove the fuser cleaning pad. 12. Install a new fuser wiper. 13. Load another 10 sheets of standard office Bond paper (laser printer or photocopy paper) into the paper tray.
Chapter 5 Supplies and Accessories Tektronix supplies: the mark of quality Tektronix supplies are developed and tested as a total system — printer, ink, and media. These system components work together to produce consistent, high-quality color images. Always order Tektronix supplies for your printer to guarantee the best results.
5 Supplies and Accessories Phaser 300X supplies and accessories (cont'd.) Media trays 436-0222-02 Universal paper tray 436-0224-01 A/A4-size paper tray Media ■ ■ ■ ■ ■ ■ Paper, Bond (Premium) 24-lb. (90 g/m2); 500 sheets/pack 016-1137-00 A-size 8.5 x 11 in. 016-1138-00 A4-size 210 x 297 mm 016-1139-00 B-size (Tabloid) 11 x 17 in. 016-1140-00 A3-size 297 x 420 mm 016-1149-01 Tabloid Extra-size 5-2 12 x 18 in. / 305 x 457 mm Paper, Cover 65-lb. (176 016-1142-00 A-size 8.
5 Supplies and Accessories Phaser 300X supplies and accessories (cont'd.
5 Supplies and Accessories Interface cables and Ethernet adapters The following cables and Ethernet adapters are available through Tektronix or your dealer. Contact your dealer for Ethernet cables, LocalTalk adapters, and LocalTalk cables. Phaser 300X interface cables and adapters Tektronix order number Connectors and cable length Description 012-1468-00 36-pin plug to 25-pin plug; 3 meters (9.
Chapter 6 Troubleshooting If you need help If you need assistance, contact your local Tektronix dealer or sales representative or any of these listed resources: Type of service How to access Details Customer Support Hotline 1-800-835-6100 US & Canada Monday through Friday 6:00 am to 5:00 pm PST Printer service 1-800-835-6100 US & Canada Monday through Friday 6:00 am to 5:00 pm PST Outside US & Canada: contact local Tektronix dealer or office The Tektronix Bulletin Board Service (BBS) (503) 685-
6 Troubleshooting Using the automated fax systems As an alternative to other resources, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color adjustments), solutions to common technical problems, and application notes for software problems.
6 Troubleshooting Error codes and front panel messages A numeric code may appear in the front panel message area when the printer detects an error. Try cycling power on the printer. If that does not solve the problem, then call your dealer or Tektronix for assistance at 1-800-835-6100. Some messages, such as STANDBY, provide status information only. Those messages do not require user intervention. Other messages, such as JAM — OUTPUT TRAY, require you to perform some action such as remove a paper jam.
6 Troubleshooting Error codes and front panel messages (cont'd.) Message Action Jam — Paper long The paper is too long. Remove the jammed paper. Use shorter paper. Jam — Paper narrow The paper is too narrow. Remove the jammed paper. Use wider paper. Jam — Paper short The paper is too short. Remove the jammed paper. Use longer paper. Printing No user action required. Processing data No user action required.
Troubleshooting 6 Clearing paper jams To avoid paper jams, load the paper correctly into the paper tray, use Tektronix transparencies, and use paper grades such as Book, Bond, or Text in the paper tray. Use manual feed for thick papers, short papers, and envelopes. Keep paper and other supplies clean and free from dust. Note To avoid paper jams, clean the printer periodically. Refer to “Cleaning the printer” on page 4-8 for cleaning details. Paper jams can occur in these places: 1.
6 Troubleshooting Removing jammed paper Follow these guidelines when you remove jammed paper: ■ Gently pull on the paper. Use both hands, if possible. ■ Do not force the paper; it may tear. If the paper does not come out in one direction, try pulling the paper out from the opposite direction. ■ After removing the jammed paper, inspect it for tears. Leave no paper scraps in the printer. ■ After clearing the paper jam, load the paper tray properly.
Troubleshooting 6 Removing a paper jam from the rear of the printer Warning The printhead is hot. Do not touch it. 1. Pull the cable sideways to move the printhead out of the way, if necessary. 2. Pull out the paper. Note When the rear cover is open, the printer starts to cool down. After you remove the paper jam, the printer may take a few minutes to warm up before it is ready to print.
6 Troubleshooting Setting head convergence When you make a print, a vertical line should appear straight. If the vertical line is not straight, you can use the Utilities mode (through the UTILITIES button on the front panel) to adjust the head convergence, slightly. You can check the head convergence by making a test print with the TEST PRINT button. Test print example The test print shows four head convergence test patterns. ■ A Standard print quality row has three test patterns.
Troubleshooting 6 The following illustration shows four head convergence examples: 1. An example of good head convergence. 2. Head convergence needs adjusting: negative offset adjustment needed. 3. Head convergence needs adjusting: positive offset adjustment needed. 4. One pattern looks good, but the other two are misaligned. Call your nearest Tektronix dealer or, in the United States, call Tektronix service at 1-800-547-8949.
6 Troubleshooting To correct the head convergence: 1. Press the TEST PRINT button to make a test print. 2. Examine the head convergence test patterns on the test print. 3. When the Ready message appears in the front panel, press the UTILITIES button to enter Utilities mode and adjust the head convergence. You see this message (Vx.xx is the software version number): Utilities Exit 4. Vx.xx Next Press the TEST PRINT button several times until the Head convergence message appears in the front panel.
Troubleshooting 6 If the head convergence test pattern resembles the following example, select a number that is lower than the current setting to move the center line to the left. For example, if the current setting is +0, select –1. (Factory default is 0.) + -- 8344RN-5 If the proper head convergence cannot be achieved by using the –4 to +4 range, there may be a problem with the printer. Call your dealer or Tektronix service. 6. Press the TEST PRINT button several times to return to this message.
6 Troubleshooting General cleaning guide Most common problems can be avoided or solved by cleaning the printer regularly.
Troubleshooting 6 Problems, solutions, hints Refer to the following lists when you encounter problems with the printer. The paragraphs are divided into these categories: ■ Print quality problems ■ Network problems ■ Operation hints ■ Printer standby modes ■ Printing and installation Print quality problems Missing lines. If your prints have missing lines similar to this illustration, follow this procedure that uses the CLEAN PRINT HEAD button to correct the problem.
6 Troubleshooting Note The CLEAN PRINT HEAD button performs two cleaning operations: wipe or purge. During a wipe operation, the printhead passes a wiper that removes paper fibers from the face of the printhead. During a purge operation, the printhead expels ink to flush air out of the ink-jet nozzles of the printhead. Whether the CLEAN PRINT HEAD button does a wipe or purge depends on the number of times you press the button and how many prints you have made before you press the button again. 1.
Troubleshooting 5. 6 If cleaning the wiper does not correct the printing problem, and if your altitude is 4500 feet (1500 meters) or more above sea level, change the Head Drive mode: a. With the printer on and the Ready message displayed in the front panel, press the UTILITIES button to access the Utilities mode. b. Press the TEST PRINT button (Next) to scroll to the Head Drive mode. You see this message: Head Drive: Change 1 Next c.
6 Troubleshooting Large spots or blobs of ink appear on the print. Spots that appear only on the back of the paper indicate a dirty drum. Spots on the image side or front of the paper indicate that the fuser wiper needs to be replaced. Refer to “Changing the fuser wiper” on page 4-4 for details on replacing the fuser wiper. Small spots of ink are randomly scattered across the page. Make a test print.
Troubleshooting 6 Frequent stray ink marks or gaps of ink appear on the prints. Select a different type of paper. Refer to “All about media” on page 3-24 for details on what type of paper works best with the printer. Stray ink marks or missing areas of the image. Try using a different type paper and change the fuser wiper. If the problem continues, clean the fuser roller. Refer to “Cleaning the fuser rollers” on page 4-22 for details on cleaning the fuser roller. Letterhead Streaks appear on the paper.
6 Troubleshooting A dark and heavy coat of ink appears that starts at either side of the page and runs toward the middle. Clean the printhead and use a different type of paper. Refer to “Print quality problems” on page 6-13 for details on how the CLEAN PRINT HEAD button works. In vertical rows of dots, one row is offset from the others or missing. Make a test print (press the TEST PRINT button).
Troubleshooting 6 A vertical line appears to zigzag. If a vertical line does not appear straight, you may need to adjust the head convergence. Refer to “Setting head convergence” on page 6-8 for details. 8344RN-6 Missing ink. Clean the paper tension blade. Refer to “Cleaning the paper tension blade, paper clamp, and drum” on page 4-13 for details.
6 Troubleshooting Network problems The printer doesn’t appear in the Chooser. The printer is turned on with the cables correctly attached. Check the termination (refer to the documentation for your Ethernet adapter or LocalTalk connector for information on termination). Select the correct zone in the Chooser before looking for the printer’s name in the list of printers.
Troubleshooting 6 Operation hints The paper skews as it passes through the paper path. Make sure that the paper is not excessively curled. You may have to clean the paper clamp. Refer to “Cleaning the paper tension blade, paper clamp, and drum” on page 4-13 for details. Frequent paper jams occur when you are using the paper tray. Load the paper properly into the paper tray. Use paper grades such as Book, Bond, or Text in the paper tray.
6 Troubleshooting Delayed printout. See “Printer standby modes” on page 6-23. Turn off the startup page. Refer to the Phaser 300X Drivers and Utilities Printing Reference. Leave the printer on. The printer has an automatic standby mode that keeps the printer ready to use and reduces energy consumption. When you turn off the printer, then turn it on again, it consumes ink; so, leaving the printer on saves ink. However, if you will not be printing for two or more days, turn the printer off.
Troubleshooting 6 Printer standby modes Idle for 2 hours. When the printer is idle for more than 2 hours, it goes into a standby mode that keeps the printer ready to use and reduces energy consumption. The printer exits standby mode when you send a file to the printer, press one of the front panel buttons, or open the rear cover. For example, adding ink or changing the fuser wiper causes the printer to exit standby mode.
6 Troubleshooting Printing and installation The image does not finish printing (the printer times out). ■ For PC users If you are using the serial or parallel port from a PC, use the MODE command to set the PC’s communication parameters. For example: MODE LPT1:,,P > NUL MODE COM1:9600,N,8,1,P ■ For Windows users Open the Control Panel. Double-click the Printers icon. Choose your Tektronix printer. Click on the Connect button. Change the Device Not Selected timeout to 60.
Troubleshooting 6 The image prints in black-and-white instead of color. ■ If you have a Macintosh, use the Phaser 300X driver or the Apple LaserWriter printer driver (version 6.0 or higher) that supports color PostScript. Select Color/Grayscale in the print dialog box. Refer to “Printing from a Macintosh” on page 3-11 for more details on how to print from a Macintosh. ■ You may need to install specific application-related files such as PPDs, PDXs, and PDFs.
6 Troubleshooting The file does not print and a virtual memory (VM) error message appears on the Macintosh screen. You may need to expand printer memory. Refer to Appendix B “Expanding Your Printing System” for more information. The file does not print or it prints garbage data. Make sure that you have selected the appropriate language (PostScript, HP-GL, or PCL5) for that file. Refer to “Switching printer languages” on page 3-41.
Troubleshooting 6 Color corrections. Refer to the Phaser 300X Drivers and Utilities Printing Reference for details on how to select color corrections. Files sent to the printer during power-up do not print. Before printing a file, wait until the printer’s front panel displays READY. Some applications, drivers, and spoolers report IDLE when the printer is ready to accept print jobs. The printer receives files but does not print (serial and parallel ports only). Do not set the wait timeout to 0.
6 Troubleshooting The startup page prints although you disabled it. The printer’s power-up self-test can detect problems that do not necessarily make the printer completely inoperable. Examples of these non-fatal errors include faulty printer ports and some memory failures. If the printer detects a non-fatal error at power-up, the startup page prints, even if you have disabled it.
Chapter 7 Front and Rear Panels The front and rear panels on the Phaser 300X printer provide you with information about the printer’s operation, as well as the ability to control the printing environment. Refer to “Error codes and front panel messages” on page 6-3 for a complete description of the front panel messages.
7 Front and Rear Panels Front panel 1. INK LEVEL: Three icons that show how much ink is in the printer. Refer to the illustration of the front panel on the next page: the front panel displays one icon for each of the printer’s four ink wells. The three icons have the following meaning: a. Empty b. Half-full c. Full 7-2 2. PRINTER STATUS: Messages about the printer and actions required, if any. 3.
7 Front and Rear Panels 6. ERROR: An indicator that lights up when the printer detects an error condition such as a paper jam. 7. POWER: An indicator that lights up when the printer is on and blinks when the printer processes data. 8. INK COVER: Open the ink cover to load the ColorStix ink. For details on how to load ink, see “Adding ink” on page 4-2. 9.
7 Front and Rear Panels Utilities mode menu structure Use the Utilities mode to select a language for the front panel, to see how many prints the printer has made, to clean the printer, to clean the fuser, to adjust head convergence, or to empty the waste bin. To access the Utilities mode, press the UTILITIES button. You see this message: Utilities Exit Vx.xx Next Here is the order of the messages as they appear in the Utilities mode.
7 Front and Rear Panels Rear panel Rear panel switches Note Changes to rear panel Switches 5, 6, and 7 do not take effect until you reset the printer or turn it off and back on again. Changes to Switches 8 and 9 take effect immediately. Rear panel switches Switch Function Settings 1 Reset/run Up: The printer resets and does not accept data while the switch is in this position. Down: The printer runs a self-test, then proceeds to run normally. Leave the switch down for normal operation.
7 Front and Rear Panels Switches 2, 3, and 4: Diagnostics Switch 2 Switch 3 Switch 4 Function Down Down Down Default, normal operation Down Down Up Prints a configuration page Up Down Up aDemo page replaces the startup page a. The demo page prints out at restart and power-up; however, if diagnostics senses an error during power-up, the startup page will be printed regardless of the switch settings.
Appendix A Technical Notes Startup and configuration pages Turning off the startup page You can disable the startup page by sending a PostScript language utility file (found on the printer’s utilities diskette) to the printer. For details on how to turn off the startup page, refer to the Phaser 300X Drivers and Utilities Printing Reference. Even when the startup page is turned on, you can stop the startup page from printing by removing the paper tray at power-up.
A Technical Notes Generating a configuration page The Phaser 300X can generate a configuration page that contains information that is useful in Ethernet installation and troubleshooting network problems. There are two ways to generate the configuration page: ■ Use the printer’s rear panel switches. 1. Set Switches 2, 3, and 4 down. 2. Set Switch 4 up. The printer generates the configuration page as soon as Switch 4 is set (you do not have to reset the printer). 3.
Technical Notes A Print count The startup page lists the number of pages printed under General Information. You can also use the Utilities mode to check how many prints the printer has made. Refer to “Utilities mode menu structure” on page -4 for more information on the Utilities mode. 1. When the printer is on and the Ready message appears in the front panel, press the UTILITIES button. You see this message (Vx.xx is the firmware version number): Utilities Exit Vx.
A Technical Notes Printer ports LocalTalk and Ethernet ports The LocalTalk and Ethernet ports implement a Printer Access Protocol (PAP) server that accepts only one connection at a time. The port’s device type is LaserWriter. The printer implements AppleTalk, Phase 2 for the EtherTalk port. If you ordered your printer with the network option, you received the Network Utilities diskettes and the Network Utilities for Phaser Color Printers User Manual.
A Technical Notes Parallel port The printer has a standard unidirectional, byte-wide parallel, synchronous port. When you use the parallel port, be sure to type this command at the PC (if LPT1 is not available, use LPT2): MODE LPT1:,,P The table shows the parallel port’s connected pins. Other pins are not connected. Signal names ending with a dash (–) are asserted low. Parallel port signal descriptions Signal name Pin # Return pin Signal source Description DSTRB– 1 19 Host Pulsed low for .
A Technical Notes Serial port The printer’s serial port provides an RS-232 interface connection to PCs and other hosts. The printer’s serial port has these built-in default settings. ■ Variable (factory default, Switch 7, down) ■ Baud rate — 9600 ■ Flagging — Software (XON/XOFF) ■ Parity — None ■ Stop bits — 1 ■ Data bits — 8 ■ Check parity — False ■ Protocol — Normal When Switch 7 on the printer’s rear panel is in the down position, you can change the default setting.
Technical Notes A Some PCs and Unix hosts do not support Space parity. Usually they accept parity values of odd, even, or none. Therefore the closest setting is 1200 baud, 1 stop bit, 8 data bits and no parity, which has the following associated MODE statement: MODE COM1: 1200, N, 8, 1, P Space parity forces the parity bit to 0. For most users, 8 data bits and no parity is identical to 7 data bits and Space parity.
A Technical Notes Serial port signals The following table shows the printer’s serial port pinout.
Technical Notes A Specifications Temperature Operating: Nonoperating: Storage: 10° C to 32° C (50° F to 89.
A Technical Notes Safety and emissions A-10 ■ Listed: UL 1950 Information Technology Equipment. ■ CSA certified: CSA Standard C22.2 No. 950–M 89, Safety of Information Technology Equipment, Including Electrical Business Equipment. ■ TÜV licensed: IEC 950 and EN60950. ■ Class B compliant computing device pursuant to sub-part J of Part 15 of FCC rules. ■ Conforms to EC EN55022.
Appendix B Expanding Your Printing System Customizing your printer Tektronix offers upgrade and accessory kits to expand your printer’s capabilities. To order upgrade kits, refer to the supplies information sheet that was shipped with the printer and contact your local dealer or Tektronix office. In the United States, call Tektronix at 1-800-835-6100. Extended features upgrade In its standard configuration, the Phaser 300X offers 39 fonts and 10 Mbytes of RAM, with 14 or 22 Mbytes optional.
B Expanding Your Printing System Upgrades kits Z300X/B Extended Features option. 4690F4M: 4-Mbyte SIMM for adding memory. For more information about adding memory, see “Advantages of adding memory” on page B-3. 4680FP1: Ethernet port upgrade kit; a SIMM that adds Ethernet hardware with EtherTalk and Novell protocols. Note B-2 The startup page reports how much memory is installed in the printer. For more information on upgrades, contact your local Tektronix dealer.
Expanding Your Printing System B Advantages of adding memory The printer has 10 Mbytes of standard memory. You can upgrade the printer memory to 22 Mbytes by purchasing memory in 4-Mbyte SIMMs. In general, more memory means improved imaging performance, improved network performance, high-resolution printing, and PCL5 emulation. Expanding printer memory also provides more storage for downloadable fonts. ■ 14 Mbytes total: Provides additional input buffer memory.
B Expanding Your Printing System PhaserPrint For printing in Unix environments, Tektronix offers PhaserPrint™. PhaserPrint provides fast raster file and screen copy printing to Tektronix color printers. PhaserPrint also provides a graphical user interface for push-button control of Tektronix printer features. PhaserPrint works with the workstation’s native spooling system to print PostScript files and raster files in the Sun Raster Format (SRF), xwd, SGI RGB, and other formats.
Expanding Your Printing System B Adding a hard disk for font storage You can connect one or more Small Computer System Interface (SCSI) external hard disks to the printer for additional font storage. When you download a font to an external disk, the font remains there until you remove it. In general, any disk that works with a LaserWriter NTX works with this printer. You can order a 2.1 Gbyte external SCSI hard disk from Tektronix. Order number is Z350DSK.
B Expanding Your Printing System SCSI ID number The printer’s SCSI number is 7. Valid ID numbers for the external disk are 0 through 6. Termination The printer has an internal terminator. Start-up file You may load a start-up file called Sys/Start onto your external disk. When you turn on the printer, it executes that file if the printer’s rear panel Switch 5 is in the down position. When Switch 5 is in the up position, the file does not execute.
Expanding Your Printing System B Connecting one disk Turn off the computer, printer, and external disk before you connect or disconnect a SCSI cable. 1. Printer with a built-in SCSI terminator 2. SCSI port 3. External disk SCSI port 4. Terminator (not required if the disk has a built-in terminator).
B Expanding Your Printing System Connecting multiple disks Turn off the computer, printer, and external disk before you connect or disconnect a SCSI cable. 1. Printer with a built-in SCSI terminator 2. SCSI port 3. External disks 4. Terminator (not required if the end disk has a built-in terminator; the middle disk must not have an internal terminator).
Appendix C Moving Your Printer After turning the printer off, Tektronix recommends that you let the printer cool down for a minimum of 20 minutes before moving it. This provides sufficient time so that the ink inside the printer has time to solidify. Caution Failure to allow enough cooling time for the ink to solidify can result in ink spills that may damage the printer’s internal components. Keep the printer level as you move it.
C Moving Your Printer Reinstalling the shipping block Warning The printhead remains hot for a while after you turn the printer off. To avoid injury, wait at least 20 minutes after turning the printer off before you do the following procedure. Refer to the drawing on the opposite page while following these steps. 1. Pull the wire (A) to move the printhead (B). 2. Push the tail piece (A) down and clip the bottom of the shipping block (B) to the rail. 3.
Moving Your Printer 4. Press the tab (A) up, then push the printhead past the post (B). 5. Install the shipping block as shown. 6. Secure the red label to the shipping block with masking tape. 7. Close the cover.
C Moving Your Printer Changing line voltage If you move the printer to a country that uses a line voltage different from the printer’s factory setting, you can change the line voltage to the appropriate setting by using the line voltage selector switch. Warning Unplug the printer before changing the line voltage selector switch. For your safety, do not remove the cover from the printer. The line voltage selector switch is located next to the On/Off switch.
Appendix D Regulatory Information Declaration of conformity Tektronix, Inc. Color Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A. declares, under our sole responsibility, that the product Phaser 300X to which this declaration relates, is in conformity with the following standard(s) or other normative document(s): For the EN55022:1986 Limits and Methods of measurement of radio interference characteristics of Information Technology Equipment. Class B level.
D Regulatory Information Canadian EMC (Electromagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
D Regulatory Information Material Safety Data Sheets Proper management of environmental resources protects the well-being of our employees, customers, shareholders, and the communities we are a part of worldwide. Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws, regulations, and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate.
D Regulatory Information Section IV — Physical data Appearance and odor: Boiling point: Vapor pressure: Specific gravity: Waxy solid, no odor. Black, blue (cyan), red (magenta), or yellow. Not applicable. Negligible. Approximately 0.93. Section V — Fire and explosion data Flash point: Approximately 240° C (464° F). Flammable limits: No data available. Extinguishing media: Dry chemical, water, or CO2. Special firefighting procedures: None. Unusual fire and explosion hazards: None.
Index A accessories, ordering 5-1, B-1 adding ink 4-2 adding memory B-3 Adobe IntelliSelect 3-40, 3-41 Adobe Photoshop 3-20 Adobe PostScript driver 3-8 alcohol, pre-soaked cloth 4-10 AppleTalk zones A-4 ASCII files, printing 3-16 automated information systems 3-18, 3-19, 6-1, 6-2 automatic language selection 3-40, 3-41 B baud rate 2-12 BBS (Bulletin Board System) 2-17 black and white 6-25 buttons CLEAN PRINT HEAD 2-15, 7-2 front panel 2-15 TEST PRINT 2-15, 7-2 C cables, ordering 5-4 CD-ROM drivers and uti
drivers using Macintosh 3-14 Windows 3.
installation 2-17 at a glance 2-1 connecting the printer 2-7 setting up DOS computer ports 2-19 setting up the printer 2-6 installing printer software 3-8 screen fonts 3-39 IntelliSelect 3-41 Internet access 6-1 inventory 2-2 isopropyl alcohol 4-10 J jams, clearing 6-5 L landscape orientation 3-30 languages, front panel 2-15 large paper, loading 3-34 leave printer on 2-14 line voltage, changing C-4 loading ink 4-2 loading paper 2-4, 3-32 letterhead 3-33 manual feed 3-34 paper trays 3-32 small paper 3-35 t
O on/off switch 2-14 online services 6-1 options Extended Features 1-1, B-1 PCL5 3-38 ordering cables 5-4 ordering supplies 1-4, 5-1 cleaning 5-1 orientation landscape 3-30 paper 3-30 portrait 3-30 output tray installing 2-5 P Page Setup dialog box 3-14 PANTONE Colors 3-19 paper 3-24 dimensions 3-25 grade and finish 3-24 grain 3-27 input method 3-25 recycle 3-24 size 3-25 thickness 3-25, 3-26 weight 3-26 what you can use 3-24 paper jams 4-8 cleaning 4-8 clearing 6-5 paper sizes 1-4, 3-25 paper tension blad
printer drivers using Macintosh 3-14 Windows 3.1 3-8 Windows 95 3-4, 3-6, 3-8 printer languages 3-41 HP-GL 3-40 PCL5 3-40 PostScript 3-40 switching 3-41 printer name A-4 printer ports 2-7 parallel A-5 printer service 6-1 printer software, installing 3-8 printer standby modes 6-23 printer status display 7-2 printer, paper jams 4-8 PRINTER.
solid ink 1-1 Standard print-quality mode 3-21 startup page 6-28 disable 2-14 supplies, ordering 1-4, 5-1 switches baud rate 2-12 color correction 3-22 media 2-6 SWOP Press color correction 3-14 Sys/Start file B-6 T TekColor Dynamic Correction 1-3, 3-22 Tektronix Bulletin Board Service (BBS) 6-1 Tektronix Bulletin Board System (BBS) 2-17 TEST PRINT button 7-2 test print, printing 2-16 thickness, paper 3-26 timeouts, Windows 95 driver 3-4, 3-6, 3-8 Transmission Retry, Windows 3-4, 3-6, 3-8 transparencies, l
