User Manual Phaser™ 240 Color Printer First printing February 1995 070-9238-00
Copyright © 1995 by Tektronix, Inc., Wilsonville, Oregon. Printed in the United States of America. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications. Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.
Phaser™ 240 Warranty Tektronix warrants that the Phaser 240 will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the Phaser 240 proves defective during the respective warranty period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product.
Users safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cord and connector. Refer to a qualified service technician for changes to the cord or connector.
Contents 1 Introduction 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Printer options 2-4 Installing the optional Lower Tray Assembly 2-5 Removing the packing material from inside the printer 2-7 Install the transfer roll 2-8 Adding paper or transparencies 2-9 Installing options 2-13 Connecting the printer 2-14 Printer ports 2-14 LocalTalk connection 2-15 Parallel connection 2-17 Ethernet connection 2-18 Connecting the power and turning on the printer 2-19
3 Printing Which computer? 3-1 Printing from a PC (Windows) 3-2 Printing from a PC (DOS) 3-3 Printing from a Macintosh 3-4 Using the Phaser 240 driver 3-4 Using the Phaser 240 GX driver 3-5 Printing from a Unix or VMS workstation 3-6 Printing from specific applications 3-8 Margins and print area 3-9 Perforated paper and transparencies 3-9 Non-perforated plain paper 3-10 Using two paper trays 3-11 Selecting driver features 3-12 Print modes 3-12 Color corrections 3-13 Fonts 3-14 Resident typefaces (PostScrip
4 Caring for Your Printer Overview 4-1 Importance of cleaning 4-1 When to clean 4-2 Cleaning kit 4-3 Cleaning the printer (with every transfer roll change) 4-4 Cleaning the thermal head and transfer roll guide 4-4 Cleaning the paper-feed rollers 4-5 Cleaning the paper-pick rollers 4-6 Cleaning the printer (every 5,000 prints) 4-10 Cleaning the transfer roll sensor pad 4-10 Cleaning the drum 4-12 Cleaning the exit rollers 4-13 5 Supplies Always use Tektronix supplies 5-1 Ordering information 5-1 Supplies
6 Troubleshooting Clearing transfer roll jams 6-1 Clearing paper jams 6-2 Problems and solutions 6-5 If you can't make a print 6-5 Media problems 6-8 Problems with image size and position 6-9 Print quality problems 6-10 Startup page prints even though it is disabled 6-12 Printing the configuration page 6-13 Whom to call for help 6-14 7 Front and Rear Panels Front panel 7-1 Rear panel 7-3 Static Precautions 7-3 DIP switches inside rear panel door 7-4 A Technical Notes Printer ports A-1 Parallel port A-1
C Moving Your Printer Changing the line voltage C-1 Repacking your printer C-2 D Regulatory Information Index User Manual ix
x Phaser 240 Color Printer
Chapter 1 Introduction The Tektronix Phaser 240 is a thermal-wax color printer that provides superior quality A/Letter-size and A4-size color prints. The printer provides color printing at speeds up to two pages per minute with PANTONE Color-approved and TekColor imaging enhancements. The Phaser 240 delivers 300 x 300 dots-per-inch (dpi) color resolution in its default configuration.
1 Introduction The Phaser 240 printer works with Macintosh computers, IBM Personal Computers and compatibles, and various workstations. You can print from several computers at the same time because the printer supports simultaneous input through parallel and LocalTalk ports. An optional Ethernet interface provides Ethernet connectivity with EtherTalk and Novell NetWare protocols. The TCP/IP protocol is also available by purchasing an additional option.
Chapter 2 Getting Set Up At a glance To install your printer, perform the steps listed here. The following pages provide detailed installation instructions. If you used the pictorial installation instructions, you have already performed Steps 1 and 2. Begin with Step 3; turn to “Installing a driver on your computer” on page 2-23. 1.
2 Getting Set Up Setting up the printer What you get with your printer 1. Paper tray(s) 2. Sample transfer roll 3. Power cord 4. TekColor Care envelope (includes the registration card) 5. Cleaning kit 6. Phaser 240 Color Printer User Manual 7. Supplies information sheet 8. Transparencies 9. Thermal-transfer paper 10. Phaser 240 Drivers and Utilities Printing Reference 11.
M efe an re ua nc l e R P Sa ape m r pl e y U M ser an ua l g in an le C it K 8 nc 5 6 s 7 lie T C ol or ek 2 pp Su r fe ns ra T oll R T Sa ran m sp pl ar e e 3 C ar e Getting Set Up User Manual 2 1 4 9 10 11 9238-01 2-3
2 Getting Set Up Printer options 1. Lower Tray Assembly 2. Ethernet SIMM 3. Font SIMM (adds 22 fonts for a total of 39 fonts) 4. Memory (add a single 4-, 8-, or 16-Mbyte SIMM) 5.
Getting Set Up 2 Installing the optional Lower Tray Assembly An optional Lower Tray Assembly is available for the Phaser 240 printer (Tektronix order number 4681FTA). With the optional Lower Tray Assembly installed, you can configure the printer to be dual-media capable. For example, you might want to load paper in one tray and transparency in the other. Note Warning The printer weighs about 18 kg (40 lbs.). Observe standard precautions for lifting heavy objects.
2 Getting Set Up If you have a Lower Tray Assembly, install it by performing these steps: 1. Place the printer on top of the Lower Tray Assembly. 2. Make sure that the left and right alignment pins fit in the holes in the base of the printer. 3. Plug the Lower Tray Assembly cable into the printer. 4. To move the printer, use the slots on either side of the Lower Tray Assembly. Observe standard precautions for lifting heavy objects.
Getting Set Up 2 Removing the packing material from inside the printer 1. Remove the packing tape from the top and front covers. 2. Press the button; open the top cover. 3. Remove the shipping material from the sides of the drum. (Keep all shipping material for storing or shipping the printer).
2 Getting Set Up Install the transfer roll Note ColorCoat™ transfer rolls are used with common laser paper and perforated premium laser paper; Black and 3-Color transfer rolls are used with Tektronix transparencies and thermal-transfer paper. With the top cover still open, install the transfer roll: 1. Remove the transfer roll from the box. Remove the shipping foam from the transfer roll. Remove the foam clip from the full end of the roll. 2.
Getting Set Up 2 Adding paper or transparencies Unpack the paper tray. Be sure to remove all adhesive tape. Note The printer uses a different paper tray for each paper size (Letter, Letter-perforated, A4, A4-perforated). The trays are not adjustable. 1. If you are using a tray for perforated paper or transparencies, set the selection switch on the tray (1) for paper or transparencies. Trays for non-perforated plain paper do not have this switch. 1 CY EN AR SP AN TR R PE PA 9238-06 2.
2 Getting Set Up 3. Fan the paper or transparencies. 9238-08 4. Load perforated paper or transparencies with the perforations toward the front of the tray. 5. Place paper or transparencies in the tray under the hooks. Load transparencies with the film side up. Load thermal-transfer paper with the shiny side up (not applicable for laser paper).
Getting Set Up 6. 2 If your printer has a single paper tray, push the paper tray into the slot.
2 Getting Set Up 7. If your printer has a Lower Tray Assembly: a. Install a tray in the lower slot. b. Open the door to install a tray in the upper slot.
Getting Set Up 2 Installing options When you order font, memory, or Ethernet options for the Phaser 240, they are shipped in separate boxes. These options must be installed in the printer before you make communication connections and power up the printer. Follow the instructions included with each option to complete the installation. If you ordered the optional 22 fonts for your printer and you are using a Macintosh computer, you’ll need to also install the screen fonts on the computer.
2 Getting Set Up Connecting the printer Printer ports The Phaser 240 printer is shipped standard with the following data ports: ■ LocalTalk ■ Parallel The Phaser 240 also has an Ethernet connector located on the rear panel. An optional Ethernet interface SIMM must be installed to activate the connector. The optional Ethernet interface provides Ethernet connectivity with EtherTalk, Novell NetWare, and TCP/IP protocols. All ports and network protocols are simultaneously active.
Getting Set Up 2 LocalTalk connection You can make LocalTalk connections between the printer and a single computer or on a LocalTalk network using a daisy-chain setup. If your LocalTalk installation is complex, or if you need assistance, contact your network system administrator. LocalTalk connectors and cables are available through your dealer. This illustration shows two commonly used types of LocalTalk connectors: 1. Self-terminating connector 2.
2 Getting Set Up Connecting the printer to a single computer using LocalTalk You can use LocalTalk connectors and cables to connect the printer directly to your computer, without connecting it to any other network. Make sure that the printer is turned off before making any LocalTalk connections. 1. Connect the short cable of a LocalTalk connector to the printer's LocalTalk port. 2. Connect the short cable of another LocalTalk connector to your computer's LocalTalk port. 3.
Getting Set Up 2 Parallel connection 1. Connect a parallel interface cable to your computer and to the printer's parallel port. 1 9238-15 2. If you have no other connections to make, turn immediately to “Connecting the power and turning on the printer” on page 2-19. After you turn on the printer and install a driver on your computer, you may disable timeouts on your computer's parallel port (see “Setting up PC ports (DOS)” on page 2-34).
2 Getting Set Up Ethernet connection Ethernet is a communication standard that supports very high speed data transmission. Ethernet capability is provided by an optional Ethernet SIMM that you must install before powering up the printer. For information on installing the Ethernet SIMM, refer to the documentation that accompanies the Ethernet option. 1. Connect an Ethernet interface cable to the printer's Ethernet port.
Getting Set Up 2 Connecting the power and turning on the printer After you have connected all the interface cables, you are ready to connect the power cord and turn on the printer. Caution To avoid damaging the printer, make sure that the voltage select switch is set to match the AC line voltage for your location and that the power switch is in the off position before connecting the power cord.
2 Getting Set Up When you turn on the printer, it executes a series of self-tests to determine if there are any problems. After running self-tests, the printer prints a startup page, if the startup page is enabled (factory default). After running self-tests and printing the startup page, the printer is ready for operation. The entire power-up sequence can last from 1 to 3 minutes, depending on the type of transfer roll installed and whether the startup page is enabled.
Getting Set Up 2 Rear panel at power-up During the first 40 - 60 seconds of the power-up sequence, the rear-panel status indicator (A) goes on and off periodically. After about 40 - 60 seconds, the status indicator blinks continuously, indicating that the printer is ready for normal operation.
2 Getting Set Up Startup page The startup page contains information on printer configuration and error messages. The printer produces a startup page when you turn on the printer and self-tests run successfully, if the startup page is enabled (default setting). The printer takes from 60 to 90 seconds to print the startup page, depending on the type of transfer roll installed. The READY indicator blinks while the startup page is printing.
Getting Set Up 2 Installing a driver on your computer Phaser 240 drivers and utilities diskettes Packaged with your printer are the Phaser 240 drivers and utilities diskettes for PC and Macintosh. The drivers and utilities let you select between printer media trays, print quality modes, color correction modes and other features.
2 Getting Set Up PC users Microsoft Windows The Phaser 240 diskettes include a Tektronix driver for Windows 3.1 for this printer. If you want to use Microsoft Windows applications with this printer, install the driver onto your PC. The Phaser 240 Drivers and Utilities Printing Reference provides a more detailed driver installation procedure as well as complete information on using the Tektronix driver with the printer. To install the Tektronix Windows 3.1 driver: 1. Start Windows on your PC. 2.
Getting Set Up 2 b. If you have the standard 17 fonts, select Tek Phaser 240 (TekColor) 17. If you have the optional font upgrade (Tektronix order number 4681F1F) with 22 additional fonts (a total of 39 fonts), select Tek Phaser 240 (TekColor) 39. Note If the printer has the font upgrade, you must install the Tek Phaser 240 (TekColor) 39 driver for Windows to recognize and use all of the printer’s fonts.
2 Getting Set Up e. In the Connect dialog box, select a port: Interface Parallel Network Select LPT1 or LPT2 Network button If you selected a parallel port, go on to Step f. If you clicked on the Network button, the Printers – Network Connections dialog box appears. Fill in each item according to the printer’s configuration page. Refer to your Windows documentation for details or ask your network administrator for help. f. Click OK in the Connect dialog box and close the Printers dialog box.
Getting Set Up 2 DOS Check the list of supported printers in your DOS application for support of the Phaser 240 printer. If the list does not include this printer, check to see if other Tektronix Phaser series printers are listed and choose one of those. Otherwise, use a generic color PostScript driver. Refer to the Phaser 240 Drivers and Utilities Printing Reference for more information.
2 Getting Set Up Macintosh users Install the Phaser 240 driver onto your Macintosh to make the best use of the printer. Phaser 240 driver allows you to select Tektronix Phaser page sizes, upper and lower paper trays, and TekColor color corrections for a Phaser 240 printer. ■ Use the Phaser 240 driver if you are using System Software 6.0.7, or 7.0 and later. The Phaser 240 driver is a Tektronix-modified version of Apple’s LaserWriter 7.1.2 printer driver. If you are using System Software 7.
Getting Set Up 2 Installing the Phaser 240 driver 1. Make sure that your Macintosh is turned on with System Software version 6.0.7, 7.0 or later installed. 2. Insert the Macintosh Driver and Printer Utilities diskette into the disk drive. When the diskette appears on the desktop, it should be open, showing the icons inside. 3. Drag the Phaser 240 driver icon from the diskette to the closed System Folder icon on your Macintosh hard disk. 4. ■ System 7.
2 Getting Set Up 2-30 6. Click the Phaser 240 printer driver icon on the left side of the Chooser. A list appears with the printers you have connected to your Macintosh or printers that are available on a network. (If the printer driver icon does not appear, Restart your Macintosh, and repeat the printer driver installation procedure; also check the cable connections on your computer and printer.) 7. Click on your Phaser 240 printer in the list of printers on the right side of the Chooser. 8.
Getting Set Up 2 Installing the Phaser 240 GX driver 1. Make sure that your Macintosh is turned on with QuickDraw GX and System Software version 7.5 installed. 2. Insert the Macintosh Driver and Printer Utilities diskette into the disk drive. 3. When the diskette appears on the desktop, it should be open, showing the icons inside. 4. Drag the Phaser 240 GX driver icon from the diskette to the closed System Folder icon on your Macintosh hard disk.
2 Getting Set Up 8. Click on your Phaser 240 in the list of printers on the right side of the Chooser. 9. Click the Create button to create a desktop printer. An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser. 10. Close the Chooser by clicking its close box. 11. Store the printer diskette in a safe place.
Getting Set Up 2 Workstation users The printer-control PostScript files that are on the Windows 3.1 Driver and Printer Utilities diskette (PC format) can be used with Unix and VMS workstations. These files let you set up your spooling system to select between media trays, print quality modes, color correction modes and other features. Unix workstation users can access utility files in the following ways: ■ Mount the PC diskette on your workstation.
2 Getting Set Up Setting up PC ports (DOS) Parallel port setup If you are using the printer's parallel port, you should disable timeouts on your computer's parallel port. Disabling timeouts ensures that large files will print, even if data transmission is slow. The DOS MODE command is used to disable timeouts on your computer's parallel port. Type this command at the DOS prompt (if LPT1 is not available, use LPT2): MODE LPT1:,,P See your DOS documentation for details on the MODE command.
Getting Set Up 2 Turning on and off the startup page You can enable and disable the startup page by sending utility files from the printer’s utilities diskette to the printer. For details on controlling the startup page, refer to the Phaser 240 Drivers and Utilities Printing Reference. Even when the startup page is enabled, you can still keep it from printing by removing the paper tray(s) at power-up. Put the paper tray(s) back in after the READY light stops blinking.
2 Getting Set Up 2-36 Phaser 240 Color Printer
Chapter 3 Printing Which computer? You can print to your printer from any of the following computers, providing the printer has the appropriate interface port. Refer to “Printer ports” on page 2-14 for more information. ■ PC — in Windows and in DOS ■ Macintosh ■ Unix and VMS Workstations To print from a PC running Windows or from a Macintosh, you should have first installed a Tektronix driver for your computer.
3 Printing Printing from a PC (Windows) 1. Make sure that the Tektronix driver for Windows has been installed. 2. From the File menu, select the Print Setup command or the similar command in your application. Select the Tek Phaser 240 (TekColor) driver (the 17-font or 39-font version according to the installation you performed under “Microsoft Windows” on page 2-24) and select Setup. If you have previously set the printer as the default printer, it will already be selected on the list. 3.
Printing 3 Printing from a PC (DOS) 1. In your application software, set up the printing options for a color printer driver. For more information on making these selections, refer to your application software’s user manual. 2. Make sure that the PC communication ports have been set up correctly. Refer to “Setting up PC ports (DOS)” on page 2-34 for instructions. 3. Select the printer driver for the Phaser 240, a Tektronix Phaser printer, or a generic color PostScript driver.
3 Printing Printing from a Macintosh The Macintosh Driver and Printer Utilities diskette includes two Macintosh printer drivers that allow you to select printer features. Using the Phaser 240 driver 1. Install the Tektronix printer driver for the Macintosh if needed. Refer to “Macintosh users” on page 2-28 for instructions. 2. Select the driver in the Chooser. 3. To print a file, use the Page Setup and Print commands from the File menu within your application: a.
3 Printing Using the Phaser 240 GX driver 1. Install the Tektronix printer driver for the Macintosh if needed. Refer to “Macintosh users” on page 2-28 for instructions. 2. Select a desktop printer. 3. Print from the driver using one of the following methods: ■ For QuickDraw GX applications Select the desktop printer you want to use, then use the Print dialog box (select Print from the File menu).
3 Printing Printing from a Unix or VMS workstation You can print from a workstation through Ethernet or parallel interfaces. Workstation users can print from any application that generates color PostScript. For Unix and VMS environments, Tektronix offers Phaser Print. Phaser Print provides fast raster file and screen copy printing to Tektronix color printers. Phaser Print also provides a graphical user interface for push-button control of Tektronix printer features.
3 Printing For VMS environments, Tektronix also offers PhaserSym, a VMS print symbiont. Refer to Appendix B for ordering information. For information on printing from workstations and setting up spooling systems, you can contact HAL, the Tektronix automated fax system by calling direct (503) 682-7450 or, in the United States or Canada, by calling toll-free 1-800-835-6100. Refer to “Using the automated fax systems” on page 6-16 for details on using the HAL system.
3 Printing Printing from specific applications Refer to the Phaser 240 Drivers and Utilities Printing Reference for information on PostScript printer description files required by some applications. In addition, you can get tips on printing from certain applications (such as QuarkXPress and PageMaker) by contacting HAL or EuroHAL, the Tektronix automated information systems. HAL and EuroHAL fax you information immediately on applications and other topics.
Printing 3 Margins and print area When the printer places an image on paper, the image is a bit smaller than the paper size. You may need to adjust the page margins in your application software to match the print area. Perforated paper and transparencies Use Tektronix perforated paper or transparencies and the Tektronix Phaser 240 driver to get the largest image areas. With Tektronix perforated paper or transparencies, you can print the largest area and tear off the excess at the perforation.
3 Printing Non-perforated plain paper This illustration shows the largest image areas for non-perforated plain paper. All margins are 5 mm (0.2 in.), except the bottom margin (21 mm for A4-size, 0.83 in. for A-size). Note The standard trays supplied with the printer are for Tektronix perforated paper and transparencies; they are not adjustable for plain paper. Trays for plain paper must be ordered separately. 1. American A-size (LETTER) 2. Metric A4-size (A4) 1 2 8.5 x 11 in. 210 x 297 mm 8.
Printing 3 Using two paper trays Note When using a printer with a Lower Tray Assembly, make sure that the door covering the upper slot is closed before you try to make a print from the lower tray. You cannot print from the lower tray with the door open. Recommended paper tray selections Use If Upper or Lower tray You use different media in each tray or different sizes in each tray. Some examples: ■ ■ ■ Auto Select Paper in one tray and transparency in the other.
3 Printing Selecting driver features You can use the Phaser 240 drivers to select Phaser 240 features: ■ Page sizes ■ Paper trays ■ Color corrections ■ Print quality modes For complete instructions on installing and using the Phaser 240 drivers, see the Phaser 240 Drivers and Utilities Printing Reference. Print modes You can select between the printer’s print quality modes using a Phaser 240 printer driver or utility files provided on the Phaser 240 drivers and utilities diskettes.
Printing 3 Color corrections The default color correction for the Phaser 240 is Vivid Color. You can select between the printer’s other TekColor color correction modes using a Phaser 240 printer driver or utility files provided on the Phaser 240 drivers and utilities diskettes. For complete information on color correction, refer to the Phaser 240 Drivers and Utilities Printing Reference.
3 Printing Fonts Resident typefaces (PostScript) The Phaser 240 supports 17 fonts in its standard configuration. An additional 22 fonts can be added by installing font upgrade kit 4681F1F. 1. Printer’s resident typefaces. 2. Additional 22 resident typefaces available with a font SIMM provided in upgrade kit 4681F1F.
Printing 3 Resident typefaces (PCL5) For monochrome PCL5 (Printer Command Language) printing (HP LaserJet III emulation), the printer supports Courier, Times, and Univers typefaces in the following styles and stroke weights: medium, bold, italic medium, and bold italic. Downloading fonts The fonts resident in the printer are stored in the printer as outlines and are always available for printing.
3 Printing Installing Macintosh screen fonts The Phaser 240 Macintosh diskette includes screen fonts corresponding to the printer’s fonts. If these screen fonts are not already installed on your system, you must install them if you want to see the printer’s resident typefaces on the Macintosh screen. For information on how to install these screen fonts, see the Phaser 240 Drivers and Utilities Printing Reference.
Printing 3 Printer languages: PostScript, HP-GL, PCL5 With Adobe IntelliSellect™ technology, Phaser 240 printers automatically sense the language of the print job and process it accordingly. This is called automatic language selection. You can also set up any printer port to receive one language only. If you set up a port to receive a particular language only, the port will only accept jobs of that type. The printer reports an error if another language is sent to that port.
3 Printing Printing hints Getting the largest printed picture Use the Tektronix Phaser 240 driver and perforated paper or transparencies to get the largest print areas. You may also have to adjust the margins in your application software. Why should I use perforated paper? By using Tektronix perforated paper (and transparencies), you can print full A-size or A4-size images with standard ISO margins (5 mm; 0.2 in.).
Chapter 4 Caring for Your Printer Overview To ensure the best print quality and the most reliable printer operation, follow these two simple guidelines: ■ Use only Tektronix transparencies and transfer rolls. When printing with a 3-Color or Black transfer roll, use only Tektronix thermal-transfer paper. When printing with a ColorCoat™ transfer roll on common laser paper, use paper that conforms to the guidelines given in “Recommended paper types” on page 5-4.
4 Caring for Your Printer When to clean Every time you replace the transfer roll, clean these printer parts: ■ Thermal head and transfer roll guide ■ Paper-feed rollers ■ Paper-pick rollers Clean these printer parts every 5,000 prints, or as needed to prevent smudging on prints: ■ Transfer roll sensor pad ■ Drum ■ Exit rollers A preventive check by a Tektronix field service representative is recommended every 10,000 prints or every year.
4 Caring for Your Printer Cleaning kit A cleaning kit comes with the printer.
4 Caring for Your Printer Cleaning the printer (with every transfer roll change) Perform the next three cleaning procedures every time you replace the transfer roll. Note Turn off the printer before cleaning the thermal head and the paper-feed rollers. The printer must be turned on to clean the paper-pick rollers. Cleaning the thermal head and transfer roll guide 1. Press the button to open the top cover. Dampen a lint-free cleaning wipe with isopropyl alcohol. 2.
Caring for Your Printer 4 Cleaning the paper-feed rollers Caution Be careful not to scratch the curved plastic parts inside the front cover. Scratches in this area could cause paper jams. 1. Slide out the front cover and remove it. Dampen a lint-free cleaning wipe with isopropyl alcohol. 2. Wipe the paper-feed rollers. Be sure to clean all three rollers. It is not necessary to move the rollers as you clean them; clean only the exposed surface of the rollers. 3.
4 Caring for Your Printer Cleaning the paper-pick rollers Make sure that the transfer roll is installed before you begin this cleaning procedure. To clean the paper-pick rollers, you must use the cleaning tray from the cleaning kit. 1. Turn the printer off, then on again. 2. Remove the paper tray(s), and remove the paper or transparencies from one of the trays. When removing paper or transparencies, do not push the paper tray's metal plate down.
Caring for Your Printer 4. Open the cleaning tray. 5. Dampen the pad on the cleaning tray with isopropyl alcohol. Dampen the entire surface of the pad. 6. Slide the cleaning tray into the paper tray. As you slide the cleaning tray into position, press down the paper tray's metal plate slightly. When the cleaning tray is properly installed, the paper tray's metal plate presses up against the cleaning tray, holding it in place. 7.
4 Caring for Your Printer 8. Slide the paper tray (containing the cleaning tray) into the slot. If your printer has a Lower Tray Assembly, slide the tray into the lower slot. 9. Press the TEST button on the back of the printer for 3 seconds. The printer attempts to load paper, bringing the paper-pick rollers in contact with the alcohol-dampened pad in the cleaning tray. 10. The JAM indicator blinks, indicating that the rollers have been cleaned. a.
4 Caring for Your Printer To complete the paper-pick roller cleaning for printers with a Lower Tray Assembly: 1. Remove the paper tray (containing the cleaning tray) from the lower slot. Dampen the pad on the cleaning tray again. 2. Insert the paper tray (containing the cleaning tray) into the upper slot. (Leave the lower slot empty for now.) 3. Press the TEST button on the back of the printer for 3 seconds.
4 Caring for Your Printer Cleaning the printer (every 5,000 prints) Perform the next three procedures every 5,000 prints. Note Turn off the printer before performing the next three cleaning procedures. Cleaning the transfer roll sensor pad 1. Press the button to open the top cover. 2. Remove the transfer roll.
Caring for Your Printer 3. Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the transfer roll sensor. 4. Leave the transfer roll out and the top cover open. Go on to the next procedure.
4 Caring for Your Printer Cleaning the drum 1. To clean the drum, you must have the top cover open and the transfer roll removed. 2. Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the drum. Move the drum toward the front of the printer to access the entire surface of the drum as you clean. 3. When the alcohol on the drum is dry, put the transfer roll back into the printer and close the top cover.
Caring for Your Printer 4 Cleaning the exit rollers 1. Slide out the front cover and remove it. 2. Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the exit-feed rollers. Be sure to clean all three rollers. It is not necessary to move the rollers as you clean; clean only the exposed surface of the rollers. 3. Replace the front cover.
4 Caring for Your Printer 4-14 Phaser 240 Color Printer
Chapter 5 Selecting Media and Image Options This chapter explains how to do the following tasks: ■ Selecting media size ■ Selecting media trays ■ Selecting print quality ■ Selecting image orientation ■ Selecting media type Printing Reference 5-1
5 Selecting Media and Image Options Selecting media size The Paper (Macintosh) or Paper Size (Windows) options in the Tektronix drivers let you choose the paper size you want to print on. The drivers support both U.S. and metric media sizes. The default is Letter (8.5 x 11 inches). Refer to your Phaser 240 Color Printer User Manual for information on loading the media trays. Phaser 240 special paper sizes 5-2 Paper sizes Dimensions Image area Letter 8.5 x 11 ins. 8.1 x 9.96 ins. Letter Perf 8.
Selecting Media and Image Options 1. Letter-size media 2. A4-size media 1 2 8.5 x 11 in. 210 x 297 mm 5 200 mm 8.1 in. 10 in. 271 mm 9243-03 1. Letter Perf-size media 2. A4 Perf-size media 1 2 8.5 x 12.3 in. 210 x 313 mm 8.1 in. 10.6 in.
5 Selecting Media and Image Options Phaser 240 Macintosh driver (based on LaserWriter 7.1.2) The Paper options are in the Page Setup dialog box. The first four selections are the standard LaserWriter paper sizes (US Letter, US Legal, A4 Letter, and B5 Letter). The fifth Paper option field is a pop-up menu with special Tektronix paper sizes.
5 Selecting Media and Image Options Tektronix driver for Windows 3.1 The Paper Size options are in the Printer Setup dialog box. All paper sizes listed may not be available for every Windows application. For example, Excel 3.0 can print only on the paper sizes listed in its own Page Setup dialog box. In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu.
5 Selecting Media and Image Options Selecting media trays If your printer has the optional lower tray assembly, use one of the methods in the following table to select a media tray. Options Use the upper media tray Use the lower media tray Automatically switch between media trays Tektronix driver settings Downloadable utility files ✔ ✔ ✔ ✔ ✔ ✔ The Phaser 240 printer comes standard with one perforated-paper tray for metric or U.S. paper sizes.
Selecting Media and Image Options 5 Different ways of selecting media trays Method Computer Location Selections Tektronix printer drivers Macintosh Phaser 240 driver: ■ The Tray Selection options are in the TekColor Options dialog box. ■ ■ Upper Lower AutoSelect See page 2-6 for instructions. Phaser 240 GX driver: The Tray Selection options are in the TekColor printing extension. See page A-19 for instructions. Windows 3.1 Tektronix Phaser 240 driver for Windows 3.
5 Selecting Media and Image Options Selecting print quality Use one of the methods in the following table to select a print quality option. Options Tektronix driver settings Downloadable utility files Print in the Standard print quality mode ✔ ✔ Print in the Enhanced print quality mode ✔ ✔ Print in the High Resolution print quality mode ✔ ✔ The print modes affect the quality of printed images and the time they take to print.
Selecting Media and Image Options 5 Different ways of selecting print quality Method Computer Location Selections Tektronix printer drivers Macintosh Phaser 240 driver: ■ The Print Quality options are in the TekColor Options dialog box. ■ ■ Standard Enhanced High Resolution See page 2-6 for instructions. Phaser 240 GX driver: The Print Quality options are in the TekColor printing extension. See page A-19 for instructions. Windows 3.1 Tektronix Phaser 240 driver for Windows 3.
5 Selecting Media and Image Options Selecting image orientation The Orientation option in the Tektronix Macintosh and Windows printer drivers lets you choose the direction your document is placed on the paper. Refer to your Phaser 240 Color Printer User Manual for more information on image placement and paper loading. Select the orientation option you want for your prints. ■ Portrait: Places your image vertically on the media. ■ Landscape: Places your image horizontally on the media.
Selecting Media and Image Options 5 Tektronix driver for Windows 3.1 The Orientation option is in the Setup dialog box.
5 Selecting Media and Image Options Selecting media type The paper tray for perforated media (which comes standard with the printer) has a selection switch that you must set for paper or transparencies. As you hold the tray for insertion into the printer, locate the media switch on the tray’s right side (1). Set the switch to match the type of media in the tray — push up for transparencies or push down for paper. Note The optional Letter and A4 trays have no switch; they are set for paper only.
Chapter 6 Using Color TekColor Dynamic Correction This chapter explains how to select colors and how to make color corrections on your prints. Also included are instructions for printing and using the color sampler charts provided on the diskettes shipped with the printer. The TekColor color corrections provide simulations of different color devices: ■ Vivid Color for typical business and office printing. ■ Simulate Display for engineering and scientific imaging applications.
6 Using Color Working with color You probably purchased your color printer with some idea of how you wanted to use color in your work. Whether you are producing color reports, memos, graphs, charts, overhead transparencies for presentations, color handouts, or design comps, there are a few things to keep in mind when using color. ■ A large area of color looks more saturated (brighter) than a small area of the same color.
Using Color 6 Using color in presentations When used consistently, color in your presentations will help your audience remember key points. For example, graphics that represent your product should always appear in the same color. If you represent data graphically, be sure to put the most important data in red or the brightest, warmest color in your selected palette. Put the data you do not want to emphasize in cool colors. Color design guidelines: ■ Keep it simple; use up to seven colors maximum.
6 Using Color Using color corrections Color printers and computer display screens produce color differently. Printers use the subtractive primaries CMYK (cyan, magenta, yellow, and black), and produce color when light is reflected off the paper. Computers use the additive primaries RGB (red, green, blue) with a light-emitting CRT screen. The printer and the computer screen each have a different range of possible colors they can produce, with some overlap between them.
Using Color 6 Color corrections table Options Tektronix driver settings Downloadable utility files* None (turn off all color corrections) ✔ ✔ Vivid Color** (print the brightest colors, and a truer blue) ✔ ✔ Simulate Display (simulate display screen colors) ✔ ✔ Simulate Press (closely match printing press colors) ✔ ✔ Monochrome (print in gray scale) ✔ ✔ Use Printer Setting (use the current color correction setting in the printer’s memory) ✔ n/a Raw CMYK n/a Raw RGB (use simple color
6 Using Color Different ways of selecting color corrections Method Computer Location Selections Tektronix printer drivers Macintosh Phaser 240 driver: ■ The Color Correction options are in the TekColor Options dialog box. ■ See page 2-6 for instructions. Phaser 240 GX driver: ■ ■ ■ ■ None Vivid Color Simulate Display Simulate Press Monochrome Use Printer Setting The Color Correction options are in the TekColor printing extension. See page A-19 for instructions. Windows 3.
Using Color 6 Using a Tektronix driver for selecting color corrections Install a Phaser 240 driver according to the type of computer you are using: ■ Macintosh Phaser 240 driver, for System Software 6.0.7, and 7.0 and higher; see page 2-2 for installation instructions. ■ Macintosh Phaser 240 GX driver, for QuickDraw GX and System 7.5; see page A-2 for installation instructions. ■ Phaser 240 driver for Windows 3.1; see page 3-3 for installation instructions.
6 Using Color Using downloadable utility files for selecting color corrections If you are not using a Tektronix Phaser 240 driver, use the downloadable utility files to make color correction settings. Refer to the table on page 6-6 for information on locating downloading instructions for your computer type. The color correction utility files operate only in conjunction with the printer’s DIP switches. Note You shouldn’t have to adjust the printer’s switches.
Using Color 6 If your Phaser 240 printer is shared by other users on a network Another user may use the downloadable color correction utility files to change the printer’s default color correction setting. If this situation occurs, the prints you make with a Phaser 240 driver’s Use Printer Setting option, or with a non-Tektronix driver, may not print as expected.
6 Using Color Turning off all color corrections If you do not want to use any Tektronix color corrections, you can specify no corrections from a Tektronix driver or with utility files. Select no corrections when you are using applications that do their own color adjusting. Printing the brightest colors and a truer blue The Vivid Color option is the best choice for typical office printing. This option also makes printed blue appear less purple by reducing the amount of magenta used to print blue colors.
Using Color 6 Simulating display screen colors The Simulate Display option makes printed colors approximate the colors on a standard display screen. This selection should improve the screen-to-printer color accuracy for most applications that don’t perform their own color corrections. This selection is best for applications that define colors as RGB (red, green, blue), HLS (hue, lightness, saturation), or HSB (hue, saturation, brightness).
6 Using Color Printing in gray scale The Monochrome option prints your color image as a monochrome gray scale (shades of gray between black and white). Use this option to print page masters for photocopying in black-and-white. Using the printer’s current color setting The Use Printer Setting option is available only in the Tektronix Macintosh and Windows drivers. This option sends no color correction information to the printer. It uses the current setting in the printer to process colors for printing.
Using Color 6 Use simple color conversions The following utility files use Adobe’s standard color conversions to tell the printer what type of output device you want it to simulate: ■ Raw CMYK Colors (RAWCMYK.PS): Converts all colors (CMYK, RGB, grays) to CMYK colors. Use this file if your application specifies colors as CMYK (cyan, magenta, yellow, and black). This file lets you control the CMYK output of the printer’s colors without any TekColor color corrections. ■ Raw RGB Colors (RAWRGB.
6 Using Color Printing the color sampler charts You can select colors within an application using color component values. Which color chart you print and use depends on how the application you are using selects color. Refer to the application’s documentation for information on color selection, then print one of the charts listed in the table below. ■ The Macintosh files are located in the compressed Phaser 240 Samplers.
Using Color 6 The color sampler charts are made up of areas of color with each color’s components listed below it. Each color sampler chart is several pages long; they are printed in panels that can be connected to form a wall chart or placed in a binder for easy reference.
6 Using Color Before you print the CMYK, RGB, and HSB color charts To match colors on the charts to colors selected within an application, use the same printer color correction to print the charts that you are going to use when selecting and printing those colors within an application. Different options, such as color correction, print quality, paper type, and transfer roll type, affect the way the colors on the sampler charts look when printed.
Using Color 6 Printing and using the CMYK, RGB, and HSB color charts Macintosh users 1. Follow the instructions on page 2-13 to decompress the Phaser 240 Samplers.sea and Phaser 240 Utilities.sea archive files from the Macintosh Driver and Printer Utilities diskette to your computer’s hard disk. 2. Make sure the printer is loaded with the type of paper and transfer roll you want to use for printing the chart. 3. Select the appropriate printer in the Chooser. 4.
6 Using Color f. If no output is returned by the printer, the LaserWriter Utility displays a dialog box. Click OK in the box to continue. 5. Select a print quality mode from the following table, then repeat Steps 3a to 3f for downloading the utility file to the printer. Macintosh print quality mode utility file ■ ■ ■ 6. Standard Quality Enhanced Quality High Resolution To print a color sampler chart, do the following: a.
Using Color 8. 6 Print your document using one of the following methods: If you are printing from a Tektronix driver: ■ Print your document using the Tektronix printer driver with the same color correction and print quality options selected in the driver that you used (with downloaded utility files) to print the chart. Any other driver selections can cause the colors to print differently. ■ Remember to load the same type of paper and transfer roll you used when printing the chart.
6 Using Color PC and workstation users 1. Copy the color sampler chart files you want to use from the SAMPLERS directory on the Windows 3.1 Driver and Printer Utilities diskette onto your computer’s hard disk. You may want to place these files in a Utilities directory. Or, you can print these files directly from the diskette. 2. Make sure the printer is loaded with the type of paper and transfer roll you want to use for printing the chart. 3.
Using Color 5. 6 Print a color sampler chart using one of the following methods: ■ PC users: Use the DOS COPY command, described on page 3-19, to send a color sampler chart file to the printer. Or, use the Copy command in Windows File Manager, described on page 3-20, to send a color sampler chart file to the printer. ■ Workstation users: Send a color sampler chart file to the printer as you would any PostScript file. 6. Select colors within an application using the colors on the chart. 7.
6 Using Color Before printing the PANTONE Color chart The PANTONE-Tek Phaser 240 (PANT240.PS) file prints a PANTONE Color sampler chart (about 46 pages in length). Use the chart to select colors within an application that allows you to specify PANTONE Colors. Note Do not use any color corrections in a driver or with a downloadable utility file when printing PANTONE Colors from an application. Using any color correction will cause PANTONE Colors to print incorrectly.
Using Color 6 Printing and using the PANTONE Color chart Macintosh users 1. Follow the instructions on page 2-13 to decompress the Phaser 240 Samplers.sea and the Phaser 240 Utilities.sea archive files from the Macintosh Driver and Printer Utilities diskette to your computer’s hard disk. 2. Load thermal-transfer coated paper and a thermal-wax transfer roll in the printer. Refer to the Phaser 240 Color Printer User Manual for instructions on loading media. 3.
6 Using Color 6. Print your document using one of the following methods: If you are printing from a Tektronix driver: ■ Print your document with the None color correction option, and the High Resolution print quality mode selected. Any other driver selections will cause the PANTONE Colors to print differently. ■ Use thermal-transfer coated paper and a thermal-wax transfer roll in the printer.
Using Color 6 PC and workstation users 1. Copy the PANT240.PS sampler file from SAMPLERS directory on the Windows 3.1 Driver and Printer Utilities diskette onto your computer’s hard disk. You may want to place this file in a Utilities directory. Or, you can print this file directly from the diskette. 2. Load thermal-transfer coated paper and a thermal-wax transfer roll in the printer. Refer to the Phaser 240 Color Printer User Manual for instructions on loading media. 3.
6 Using Color 5. Print your document using one of the following methods: If you are printing from a Tektronix driver: ■ Print your document with the None color correction option, and the High Resolution print quality mode selected. Any other driver selections will cause the PANTONE Colors to print differently. ■ Use thermal-transfer coated paper and a thermal-wax transfer roll in the printer. If you are not using a Tektronix driver: 6-26 ■ Print your document with the NOCORECT.
Chapter 7 Using Fonts This chapter explains how to use fonts and print a font sampler in Macintosh and PC environments. For general information on fonts, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to page 8-2 for instructions on using these systems.
7 Using Fonts Printer fonts In the illustration below, column 1 shows the standard 17 printer fonts, and column 2 shows the optional 22 printer fonts. Refer to the Phaser 240 Color Printer User Manual for information on ordering the optional fonts. Note If you are not sure of the number of fonts installed in your printer, the printer’s startup page lists the number of fonts installed. Refer to page B-2 for instructions on printing a copy of the printer’s startup page.
7 Using Fonts Macintosh fonts Using Macintosh screen fonts Note If you already have these fonts installed on your computer, you don't need to install them again. The Phaser Screen Fonts.sea archive file on the Macintosh Driver and Printer Utilities diskette contains screen fonts for the printer’s fonts. You need to decompress and install the screen fonts on your computer if you want to see the printer's resident typefaces on the Macintosh screen.
7 Using Fonts Decompressing the fonts Note Do not decompress fonts directly into the System Folder; they must be properly installed after they have been decompressed onto your hard disk. 1. Insert the Macintosh Driver and Printer Utilities diskette into your computer's disk drive. 2. Double-click on the Phaser ScreenFonts.sea archive file. 3. At the Self-Extracting Archive dialog box, click Continue. 4. In the dialog box, select the drive where you want the decompressed fonts saved. 5.
7 Using Fonts Printing a font sampler from the Macintosh You can print a sample of the printer’s resident fonts by downloading the Font Sampler utility file to the printer. 1. Follow the instructions on page 2-13 to decompress the Phaser 240 Utilities.sea and Phaser 240 Samplers.sea archive files on the Macintosh Driver and Printer Utilities diskette to your computer’s hard disk. 2. Select the appropriate printer in the Chooser. 3.
7 Using Fonts Downloading fonts to the printer from a Macintosh The fonts resident in your printer are stored as outlines and are always available for printing. The PostScript interpreter in the printer can also accept and store additional fonts known as downloadable fonts. If you want to print PostScript outline fonts that are not built into the printer, you can transfer or download outline fonts from your computer to the printer.
Using Fonts 7 PC fonts Using fonts with Windows Before printing, you need to make sure the fonts specified in your document are installed in the printer or setup correctly in Windows. If you request a font in an application that is not resident in the printer, or is not correctly installed in Windows, the text is printed in the Courier typeface.
7 Using Fonts Printing a font sampler from a PC You can print a sample of the printer’s resident fonts by downloading the FONTS.PS utility file to the printer. 1. Locate the FONTS.PS file in the SAMPLERS directory on the Windows 3.1 Driver and Printer Utilities diskette. 2. Copy the file to your hard disk, or use the file from the diskette. 3. Use one of the following methods to send the file to the printer: ■ PC users: Use the DOS COPY command, described on page 3-19, to send the FONTS.
Chapter 8 Troubleshooting Getting help Using the Tektronix Bulletin Board Service The Tektronix Bulletin Board Service (BBS) is available for direct downloading of the latest versions of printer drivers, utilities, and files. If you have a Macintosh or PC, communication software, and modem, you can call the system and use the menus to locate and download the files you want. To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.
8 Troubleshooting Using the automated fax systems As an alternative to using the Customer Support Hotline, and to provide up-to-date information quickly, Tektronix has set up HAL and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color matching), solutions to common technical problems, and application notes (like CorelDRAW! and QuarkXPress).
8 Troubleshooting Use EuroHAL in Europe EuroHAL includes many documents, some in English and some in other European languages. If a local version of the document you want is available, EuroHAL will send it in your language. Otherwise, it will send English documents. If you have a tone-dial telephone and a fax machine, then you can use EuroHAL. If your telephone has star (*) and hash mark (#) keys then it can probably use tones; ask your local telephone supplier if you are not sure.
8 Troubleshooting 2. EuroHAL answers and asks which language you want to use. For English For French For German 3. The first time you use EuroHAL, you should order a catalog. This lists all the available documents, and is constantly updated. 4. EuroHAL asks you for your fax machine number. If you are calling from outside the UK, add your country code first, as shown in the following table.
8 Troubleshooting Downloading Tektronix files from the Internet If you don’t have the means of transferring files from the Windows 3.1 Driver and Printer Utilities diskette for PC/DOS, you can request files from the Tektronix Color Printer Information Server, an automatic file serving program that responds to requests for files. If you can exchange electronic mail with other Internet sites, you can access the Tektronix Color Printer Information Server.
8 Troubleshooting Other electronic addresses and telephone numbers Customer services, technical support, ordering and service 1-800-835-6100 HAL fax library ■ ■ 1-800-835-6100 (503) 682-7450 Bulletin Board Service (BBS) (503) 685-4504 Internet ■ ■ ■ Worldwide Web: http://www.tek.com/CPID/ Automatic File Server: color_printer_info@tek.com Technical Support: support@ColorPrinters.tek.
Troubleshooting 8 Solving PostScript printing problems PostScript printing errors Note For information on specific applications, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to page 8-2 for instructions on using these systems. If you get a PostScript error when printing from Aldus PageMaker, Aldus FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect version of the printer description file.
8 Troubleshooting Random PostScript errors If you are using AppleTalk Network Software below version 58.x, you may experience a problem with random PostScript errors when printing. If this is the case, you should upgrade the AppleTalk Network Software on your Macintosh computer. The printing problem is due to a timing conflict between the older AppleTalk software and the printer.
8 Troubleshooting Using a PostScript error handler The error handling utility is useful for diagnosing problems when a job doesn’t print. This utility installs a PostScript error-handling function in the printer to help determine the cause of some PostScript printing problems. PostScript errors are printed on a page with other status information when an error occurs. This utility can be useful to programmers for debugging PostScript code. To turn on the error handler, follow the instructions below.
8 Troubleshooting 7. At the prompt Save PostScript output as: you are asked for a file name for saving printer output. Use either the default name given in the edit box or type a new name. Click Save to send the file to the printer. 8. If no output is returned by the printer, the LaserWriter Utility displays a dialog box. Click OK in the box to continue. PC and workstation users 8-10 1. Locate the TEKEHAND.PS file in the PHSR240 directory on the Windows 3.1 Driver and Printer Utilities diskette. 2.
Troubleshooting 8 Improving print speed Note There are different ways to improve print speed, such as by upgrading to EtherTalk on a Macintosh, to Novell on a PC, or to TCP/IP on a workstation. For more information, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to page 8-2 for instructions on using these systems. If you tried to print a document with bitmapped images, but are dissatisfied with the speed of the output, here are some suggestions.
8 Troubleshooting Windows users ■ Turn off the Print Manager; printing via the Print Manager is slower, but turning it off ties up the PC longer. ■ Select the Tektronix Phaser 240 printer in the Printers dialog box. ■ Make sure the Use PostScript Level 2 Features check box in the Advanced Options dialog box is turned on. ■ From your application, choose the Tektronix Phaser 240 as your printer. ■ Try printing the document again.
Troubleshooting 8 If your file doesn’t print If you've configured the Tektronix driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, copy the Tektronix PostScript Level 2 error handler utility to your printer to determine what is wrong. Refer to page 8-9 for information on using the error handler.
8 Troubleshooting ■ The following error message appears on your computer screen: Windows Header has not been downloaded to the printer. Open the Options dialog box and turn on the Send Header with Each Job check box. Refer to page 3-10 for details. If you are using PC/NFS If you have PC/NFS software installed on your computer, you need to make the following selection in the Network Options dialog box: 1. From the Main window, double-click the Print Manager icon. 2.
Troubleshooting 8 Check the printer’s language mode If you are using a PC or workstation and your file doesn’t print, the language on the printer’s port you are using may have been changed. 1. Print a copy of the printer’s configuration page to see the language mode on each port. Refer to page B-4 for instructions on printing a configuration page. (If the configuration page doesn’t print, try this procedure: Place Switches 2, 3, and 4, inside the printer’s rear panel door, in the down position.
8 Troubleshooting Fixing timeout problems in Windows Try one of the following procedures to correct Windows timeout problems. If the Windows procedure doesn’t work for you, try the DOS procedure. From Windows 1. Open the Control Panel from the Main menu. 2. Double-click the Printers icon to open the Printers dialog box. 3. Click the Connect button to open the Connect dialog box. 4. Increase the Transmission Retry to 850 seconds by typing in the new number. 5. Click OK.
Troubleshooting 8 Printed colors are not what you expected In general ■ Select another Color Correction option in the driver and print your image again. Refer to page 6-5 for more information. ■ If you are not using a Tektronix driver and are sharing the printer with other users on a network, another user may have changed the printer's color correction setting. Refer to page 8-21 for more information.
8 Troubleshooting Colors are printing incorrectly Tektronix halftone screens are designed for Tektronix printers, and improve print quality over application-set halftone screens. The Setscreen Patch utility file redefines the setscreen, setcolorscreen and sethalftone PostScript operators. When downloaded to the printer, this file prevents applications from overriding the Tektronix proprietary halftone screens. Use the utility files for your computer type.
Troubleshooting 8 PC and workstation users Use one of the following methods to send the file to the printer: ■ PC users: Use the DOS COPY command, described on page 3-19, to send the SETSCRN.PS file to the printer. Or, use the Copy command in Windows File Manager, described on page 3-20, to send the SETSCRN.PS file to the printer. ■ Workstation users: Send the SETSCRN.PS file to the printer as you would any PostScript file.
8 Troubleshooting Selecting page sizes in Windows applications In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the Phaser 240 from your application, some page sizes may not be visible in the list. If the Phaser 240 page size you want to use is not visible in the list, do the following: 1. From the Main window, open the Control Panel and double-click the Printers icon. 2.
Troubleshooting 8 Sharing the printer on a network Driver and utility file interactions If your Phaser 240 printer is shared by other users on a network, using the downloadable utility files to change the printer’s color correction setting, can affect prints made by other users. If the colors on your prints are not what you expected, ask your system administrator whether a color correction utility file has been downloaded to the printer.
8 Troubleshooting ■ When you print from a non-Tektronix driver, your images are printed with one of the following selections: ■ A color correction utility file, if one has been downloaded to the printer. ■ The position of the printer’s switches (located inside the rear panel door). Switch 3 down turns off all color corrections. Switch 3 up is Vivid Color, the factory default color correction, if no utility file has been downloaded.
Troubleshooting 8 Resetting the printer The Reset Printer (RESET.PS) file resets the printer to its power-on conditions (not its factory default conditions), without turning the printer’s power switch off and on. The power-on conditions include any custom changes made to the printer that are stored in the printer’s NVRAM, or changes that are persistent across printer power cycles.
8 Troubleshooting 3. Locate the LaserWriter Utility in the folder on your hard disk containing decompressed utility files. 4. Double-click the LaserWriter Utility icon to start the application. 5. Choose Download PostScript File from the Utilities menu. 6. Select the Reset Printer file in the list then click Open. Note The process of resetting the printer takes a few minutes to complete. You will receive a message on your screen indicating the connection has been interrupted during the reset.
Troubleshooting 8 If you have problems using the paper trays The Phaser 240 comes standard with a paper tray for use with perforated paper. An optional kit enabling you to print on plain paper, and a separate lower tray assembly are also available. For Product Information in the U.S. and Canada, call 1-800-835-6100. Outside the U.S. and Canada, contact your reseller or local Tektronix office. If you have problems with the paper trays, you may find it helpful to understand how paper tray switching works.
8 Troubleshooting 8-26 ■ If you want the printer to automatically take media from the second tray when the first tray is empty, select Auto Select in a Tektronix driver, or send the Use Any Tray (ANYTRAY.PS) file to the printer, and make sure both trays contain the same media type and size. If the trays contain two different types or sizes of media, the printer will not automatically switch from one tray to the other.
Appendix A Using the Phaser 240 GX Driver If you are using a Macintosh with QuickDraw GX and System Software 7.5, use the Phaser 240 GX driver to print to your Phaser 240 printer. ■ The Phaser 240 GX driver works with QuickDraw GX applications and with non-QuickDraw GX applications. ■ QuickDraw GX doesn’t work with non-QuickDraw GX printer drivers. If you want to print from non-QuickDraw GX applications with the Tektronix Phaser 240 driver (based on the LaserWriter 7.1.2.
A Using the Phaser 240 GX Driver Installing the Phaser 240 GX printer driver 1. Make sure your Macintosh is turned on with QuickDraw GX and system software version 7.5 installed. 2. Insert the Macintosh Driver and Printer Utilities diskette into the disk drive. 3. When the diskette appears on the desktop, it should be open showing the icons inside. 4. Drag the Phaser 240 GX driver icon from the diskette to the closed System Folder icon on your Macintosh hard disk.
A Using the Phaser 240 GX Driver Creating a desktop printer QuickDraw GX requires you to create desktop printers for printing. Depending on the type of application you are using, printing is as easy as dragging a document onto a desktop printer icon. 1. Select Chooser from the Apple menu. 2. Click the Phaser 240 GX printer driver icon on the left side of the Chooser. A list appears with the printers available on your network.
A Using the Phaser 240 GX Driver 5. If you want to rename the printer listed in the Chooser, do so before creating any desktop printers. If you rename the printer in the Chooser, any desktop printers referring to that printer will not work, and must be removed to the Trash and recreated. See page 2-17 for instructions on using the LaserWriter Utility to rename the printer. A-4 6. Click the Create button to create a desktop printer.
Using the Phaser 240 GX Driver A Using a desktop printer Setting up unique desktop printers You can create more than one desktop printer of the same physical printer. Each desktop printer can be set up with different print modes or options and given a descriptive name. This feature makes it easy to print to a specific printer with the options you want already selected.
A Using the Phaser 240 GX Driver Printing with a desktop printer If you are using GX-aware applications ■ Select any desktop printer in the Print dialog box. ■ Drag a document onto a desktop printer icon. The application corresponding to the document opens, prints the document, and then quits. If you are using non-GX-aware applications A-6 ■ Print to the default desktop printer with the Print command from the File menu. ■ Drag a document onto a desktop printer icon.
Using the Phaser 240 GX Driver A Using the Printing menu Most of the commands in the Printing menu are standard QuickDraw GX driver commands, and are documented by Apple (see the Macintosh Guide on-line document for details). The last group of commands in this menu are printer-specific. Control printing Use the Start Print Queue and Stop Print Queue commands in the Printing menu to control the print queues on individual desktop printers. 1. Select (highlight) a desktop printer icon. 2.
A Using the Phaser 240 GX Driver Designating a default desktop printer 1. Select (highlight) a desktop printer icon. 2. From the Printing menu, select Set Default Printer. A check-mark appears next to the command, and a bold outline appears around the desktop printer icon. Controlling input trays If you select the Input Trays command in the Printing menu, the following message appears: Please use the Printer Driver Defaults command to specify media options for this printer.
Using the Phaser 240 GX Driver A Using printing extensions Use the Extension Setup command in the Printing menu to specify which third-party printing extensions you want enabled for the currently selected desktop printer. For example, Print Time and Paper Match are part of the QuickDraw GX software and are always available. By default, all printing extensions are enabled. 1. Select (highlight) a desktop printer icon. 2. Select Extension Setup from the Printing menu. 3. Make selections as desired.
A Using the Phaser 240 GX Driver Selecting printing options Use the Printer Driver Defaults command in the Printing menu to set default options for the selected desktop printer. This dialog box includes the color corrections, tray selections, and print quality mode options. Note The printer defaults dialog box is also available through the Print command in the File menu for QuickDraw GX-aware applications.
Using the Phaser 240 GX Driver A Downloading printer utilities Use the Printer Utilities command in the Printing menu to download printer utility files to the selected desktop printer. This command cannot be used on a shared printer, except by the Macintosh hosting the shared printer; the command is not visible in the menu. 1. Select (highlight) a desktop printer icon. 2. Select Printer Utilities from the Printing menu. 3.
A Using the Phaser 240 GX Driver The utilities in the following table can be downloaded to the printer with the Printer Utilities command from the Printing menu.
Using the Phaser 240 GX Driver A Download PostScript files Use the Send PostScript File command in the Printing menu to download PostScript files to the selected desktop printer. This command cannot be used on a shared printer, except by the Macintosh hosting the shared printer; the command is not visible in the menu. 1. Select (highlight) a desktop printer icon. 2. Select Send PostScript File from the Printing menu. 3. Select the PostScript file you want to download. 4.
A Using the Phaser 240 GX Driver About shared printers You can share a desktop printer in the same way you share files, folders, or volumes, with the Sharing command in the File menu. Both the host and client computers must have a copy of the same printer driver. Setting up a shared printer A-14 1. Create a desktop printer according to the instructions on page A-3. 2. Highlight the desktop printer icon you want to share. 3. Select Sharing from the File menu. 4.
Using the Phaser 240 GX Driver A Using a shared printer If you want to use a printer hosted by another user’s computer, do the following: 1. Open the Chooser from the Apple menu. 2. Click the Phaser 240 GX printer driver icon on the left side of the Chooser. 3. In the Connect via field’s pop-up menu, select Servers. 4. The list of printers in the Chooser changes to show only shared printers. Click on the shared printer you want to use. 5. Close the Chooser.
A Using the Phaser 240 GX Driver Printing from QuickDraw GX-aware applications If you are using QuickDraw GX applications with the Phaser 240 GX driver, the Page Setup and Print dialog boxes look different from the standard LaserWriter 7.1.2 dialog boxes described in Chapter 2.
Using the Phaser 240 GX Driver A Page Setup options ■ Row of icons: The scrollable icon list on the left side of the dialog box represents printing extensions that are available to the printer driver. When selected, the General icon displays the normal Page Setup options. Select another icon to see a new set of options.
A Using the Phaser 240 GX Driver Using the Print command When you select Print from the File menu, the following dialog box appears: When you click the More Choices button, the dialog box expands to show the following options: Print dialog box options A-18 ■ Row of icons: The scrollable icon list on the left side of the dialog box lists printing extensions that are available to the printer driver. When selected, the General icon displays the normal Print options.
Using the Phaser 240 GX Driver A Using the TekColor printing extension Select the TekColor icon at left of the dialog box to see printer options: Note This dialog box is similar to the one that appears when you select Printer Driver Defaults from the Printing menu; refer to page A-10 for details. The default settings in this dialog box reflect the defaults for the selected desktop printer. With most applications, you can change the printing options and save those options with each document.
A Using the Phaser 240 GX Driver Printing from non-QuickDraw GX-aware applications If you are using non-QuickDraw GX applications with the Phaser 240 GX driver, the Page Setup and Print dialog boxes look similar to the standard LaserWriter 7.1.2 dialog boxes described in Chapter 2. However, unlike the dialog boxes described in Chapter 2, these dialog boxes have no printer-specific options, such as TekColor color corrections. These dialog boxes reflect the selections made in the default desktop printer.
Using the Phaser 240 GX Driver A Disabling QuickDraw GX You may want to disable QuickDraw GX when printing from some non-QuickDraw GX applications so you can use the Phaser 240 printer driver (based on the LaserWriter 7.1.2 driver) described in Chapter 2. 1. Open the Extensions folder inside the System Folder. 2. Drag the QuickDraw GX extension onto the desktop. 3. Select Restart from the Special menu.
A Using the Phaser 240 GX Driver Viewing printer status Once you send a print to a desktop printer, you can monitor the status of the print job in the Printer Status dialog box. There are two ways to open the Printer Status dialog box: A-22 ■ Select (highlight) the appropriate desktop printer icon, then select Open from the File menu. ■ Double-click the appropriate desktop printer icon.
Appendix B Modifying Printer Operations This appendix explains how to modify printer operation by: ■ Enabling and disabling the startup page ■ Printing a configuration page ■ Changing the EtherTalk zone Printing Reference B-1
B Modifying Printer Operations Enabling and disabling the startup page Note If you are using a Macintosh with QuickDraw GX and System Software 7.5, you can use the Tektronix Phaser 240 GX driver to print a copy of the startup page without turning the printer off and on. Refer to page A-11 for instructions. You can choose to have a startup page print each time the printer is turned on or reset, or you can disable the startup page. Use the files for your computer type.
B Modifying Printer Operations PC and workstation users ■ Use the STARTPG.PS file to enable printing of the printer’s startup page. ■ Use the NOSTRTGP.PS file to stop the printer from printing a startup page. 1. Locate the start page files in the PHSR240 directory on the Windows 3.1 Driver and Printer Utilities diskette. 2. Copy the files to your hard disk, or use the files from the diskette. 3.
B Modifying Printer Operations Printing a configuration page Note If you are using a Macintosh with QuickDraw GX and System Software 7.5, you can use the Tektronix Phaser 240 GX driver to print a copy of the configuration page. Refer to page A-11 for instructions. A configuration page is similar to the printer’s startup page, but it also provides details about each available port. Use the files for your computer type.
B Modifying Printer Operations 8. If no output is returned by the printer, the LaserWriter Utility displays a dialog box. Click OK in the box to continue. PC and workstation users 1. Locate the PRNTCNFG.PS file in the PHSR240 directory on the Windows 3.1 Driver and Printer Utilities diskette. 2. Copy the file to your hard disk, or use the file from the diskette. 3.
B Modifying Printer Operations Setting the printer’s EtherTalk zone A zone is a logical grouping of networked devices, such as an engineering or marketing zone. Ask your network administrator which zone your printer should be in. Since a network needs to be able to uniquely identify any device, you must make sure the zone on EtherTalk is different from the zone on LocalTalk.
Modifying Printer Operations B To designate the zone on EtherTalk, use the Set EtherTalk Zone file. You must edit this file. 1. Follow the instructions on page 2-13 to decompress the Phaser 240 Utilities.sea archive file on the Macintosh Driver and Printer Utilities diskette to your computer’s hard disk. 2. View the Set EtherTalk Zone file in TeachText or SimpleText. 3. Replace the name within the parentheses (My Zone Name) with the name of the EtherTalk zone your printer is in. 4.
B Modifying Printer Operations PC and workstation users To designate the zone on EtherTalk, use the ETHRZONE.PS file. You must edit this file. B-8 1. Ask your network administrator which zone you should use. 2. Locate the ETHRZONE.PS file in the PHSR240 directory on the Windows 3.1 Driver and Printer Utilities diskette. 3. Copy the file to your hard disk. 4. View the ETHRZONE.
Appendix C Using Different Printer Language Modes This appendix is for PC or workstation users who want to use PostScript, HP-GL (Hewlett-Packard Graphics Language), or monochrome PCL5 (Printer Command Language) printer languages.
C Using Different Printer Language Modes Setting PostScript and HP-GL job and wait timeouts Note The HP-GL job timeout is the same as the PostScript job timeout. The CONFIG.PS file changes the PostScript and HP-GL job and wait timeout values. Changes are persistent across print jobs but not across printer power cycles. ■ The wait timeout is the amount of time in seconds that the printer waits for data to come from the computer during a job.
C Using Different Printer Language Modes To change CONFIG.PS to specify different timeouts, substitute new values for 0 and 40 in the JobTimeOut and WaitTimeOut lines. Permitted timeout values are as follows: ■ JobTimeOut: 0 to 999 ■ WaitTimeOut: 0, or 15 to 999 ■ ManualFeedTimeout: 0 to 999 ■ To specify no timeout, use 0 Note To avoid timeouts or job cancellation on Windows multiple-page or multiple-copy print jobs, you may want to set the WaitTimeOut to a high value or to 0 (zero).
C Using Different Printer Language Modes Changing the printer’s language mode The Phaser 240 supports the following printer languages: ■ PostScript Level 1 and Level 2 ■ HP-GL (Hewlett-Packard Graphics Language) ■ Monochrome PCL5 (Printer Command Language) In the factory default configuration, the printer expects to receive PostScript data on all ports.
Using Different Printer Language Modes C Printing PostScript files The PSCRIPT.PS file changes a port to accept only PostScript data. After you copy this file to a port, the printer expects PostScript files on that port. The port’s language change is persistent across print jobs and across printer power cycles. Use one of the following methods to send the file to the printer: ■ PC users: Use the DOS COPY command, described on page 3-19, to send the PSCRIPT.PS file to the printer.
C Using Different Printer Language Modes Printing PCL5 files The AIS.PS file changes a port to automatic language selection. After you copy this file to a port, the printer will accept monochrome PCL5, PostScript, or HP-GL files on that port. The port’s language change is persistent across print jobs and across printer power cycles. Use one of the following methods to send the file to the printer: C-6 ■ PC users: Use the DOS COPY command, described on page 3-19, to send the AIS.PS file to the printer.
C Using Different Printer Language Modes Testing the printer’s language mode HP-GL mode HPGLTEST.PLT is an HP-GL file that prints a single line of text if the printer is operating in HP-GL mode. Use one of the following methods to send the HPGLTEST.PLT file to the printer after you send HPGL.PS, to make sure the change was made correctly: ■ PC users: Use the DOS COPY command, described on page 3-19, to send the HPGLTEST.PLT file to the printer.
C Using Different Printer Language Modes Setting default HP-GL pen colors Note The HPGLPENS.PS file affects printer operation. If the printer is shared on a network, using this file may affect the prints requested from other users. The HPGLPENS.PS file changes the color and width of the default pen colors. The HP 7475A plotter actually has only six pens, but the printer's emulation supports up to 256 pens.
C Using Different Printer Language Modes Allowable values for pen numbers are 0 through 255. Pen width is measured in millimeters. Red, green, and blue values can be any number between 0.0 and 1.0. The following table shows the red, green, and blue combinations for each of the eight basic colors. HP-GL pen color values Color Red value Green value Blue value red 1.0 0.0 0.0 green 0.0 1.0 0.0 blue 0.0 0.0 1.0 yellow 1.0 1.0 0.0 magenta 1.0 0.0 1.0 cyan 0.0 1.0 1.0 white 1.0 1.
C Using Different Printer Language Modes Use one of the following methods to send the file to the printer: C-10 ■ PC users: Use the DOS COPY command, described on page 3-19, to send the HPGLPENS.PS file to the printer. Or, use the Copy command in Windows File Manager, described on page 3-20, to send the HPGLPENS.PS file to the printer. ■ Workstation users: Send the HPGLPENS.PS file to the printer as you would any PostScript file.
Index A C addctrld, UNIX shell script 4-5 ADDCTRLD.BAT, PC utility file 3-24 adjusting printed colors 6-1 Adobe Illustrator, PANTONE Color library file Macintosh 2-25 PC 3-29 AIS.PS, PC utility file C-5 Aldus FreeHand, PANTONE Color library file Macintosh 2-26, 2-27 PC 3-30 Aldus PageMaker, PANTONE Color library file Macintosh 2-28 PC 3-31 America On-Line, electronic mail address 8-6 ANYTRAY.
configuration page, printing from a Macintosh B-4 from a PC B-4 from the QuickDraw GX printer driver A-12 control startup page files Macintosh B-2 PC B-2 QuickDraw GX printer driver A-12 Control-D PC utility files 3-24 workstation 4-4 COPY command, using 3-19 CorelDRAW!, PANTONE color library file PC 3-32 correcting printed colors 6-1 CTRLD.
E H electronic mail addresses 8-5, 8-6 enhanced print quality 5-8 Enhanced Quality, Macintosh utility file 5-8 ENHANCED.PS, PC utility file 5-8 error handlers, PostScript 8-9 EtherTalk printer name 2-17, 3-22 EtherTalk Zone, setting Macintosh B-6 PC B-6 ETHRZONE.
L landscape orientation 5-10 language modes checking 8-15 HP-GL C-4 PCL5 C-4 PostScript C-4 testing C-7 LaserWriter 8.x driver installing 2-7 setup for a Phaser 240 2-7 using with a Phaser 240 2-10 LaserWriter Utility troubleshooting 8-22 LaserWriter Utility, Macintosh utility file 2-14 LocalTalk printer name 2-17, 3-22 lower paper tray, selecting 5-6 LOWRTRAY.
Monochrome color correction description 6-12 Macintosh printer driver 2-6 QuickDraw GX printer driver A-10 selecting 6-7 Windows printer driver 3-11 Monochrome, Macintosh utility file 6-6 mounting PC diskette 4-6 N network printing 8-21 NFS, see PC/NFS No color correction description 6-10 Macintosh printer driver 2-6 QuickDraw GX printer driver A-10 selecting 6-7 Windows printer driver 3-11 No Color Correction, Macintosh utility file 6-6 NOCORECT.
PC utility files ADDCTRLD.BAT 3-24 AIS.PS C-5 ANYTRAY.PS 5-6 CMYK.PS 6-14 CONFIG.PS C-2 CTRLD.PS 3-24 DISPLAY.PS 6-6 ENHANCED.PS 5-8 ETHRZONE.PS B-6 FONTS.PS 7-8 HIGHRES.PS 5-8 HPGL.PS C-5 HPGLPENS.PS C-8 HSB.PS 6-14 locating the software 1-2 LOWRTRAY.PS 5-6 MONOCHRM.PS 6-6 NOCORECT.PS 6-6 PANT240.PS 6-23 PRNTCNFG.PS B-4 PRNTNAME.PS 3-22 PSCRIPT.PS C-5 RAWCMYK.PS 6-6 RAWRGB.PS 6-6 RESET.PS 8-23 RGB.PS 6-14 SETNOSPG.PS B-2 SETSTPG.PS B-2 SIMPRESS.PS 6-6 STANDARD.PS 5-8 TEKEHAND.PS 8-9 UPPRTRAY.
printer halftone screens 8-18 language modes HP-GL C-4 PCL5 C-4 PostScript C-4 memory upgrades 8-11 renaming 2-17, 3-22 resetting 8-23 startup page enable or disable B-2 printing from the QuickDraw GX printer driver A-12 status reporting from the QuickDraw GX printer driver A-22 switches 6-8 using 1-2 printer description files, using Macintosh 2-19, 5-4 PC 3-25 printer drivers installing DOS 3-18 Macintosh LaserWriter 7.2.1-based 2-2 QuickDraw GX A-2 Windows 3-1, 3-14 using DOS 3-18 Macintosh LaserWriter 7.
printer status A-22 printing extensions A-9 printing from GX-aware applications A-6 non-GX aware applications A-6, A-20 Printing menu Extension Setup command A-9 Input Trays command A-8 Printer Driver Defaults command A-10 Printer Utilities command A-11 Send PostScript File command A-13 Set Default Printer command A-8 Start Print Queue command A-7 Stop Print Queue command A-7 printing options A-10 selecting printer in Chooser A-3 startup page, printing A-12 system requirements A-1 TekColor printing extensio
startup page, enable or disable from a Macintosh B-2 from a PC B-2 from the QuickDraw GX printer driver A-12 startup page, printing, from the QuickDraw GX printer driver A-12 status reporting from the QuickDraw GX printer driver A-22 support, customer 8-1 T technical support 8-1 Tek Error Handler, Macintosh utility file 8-9 Tek Error Handler, using from a Macintosh 8-9 from a PC 8-9 from the QuickDraw GX printer driver A-12 TekColor Dynamic Correction 6-1 TekColor printing extension, QuickDraw GX printer d
V Z VIVDCOLR.PS, PC utility file 6-6 Vivid Color color correction description 6-10 Macintosh printer driver 2-6 QuickDraw GX printer driver A-10 selecting 6-7 Windows printer driver 3-11 Vivid Color, Macintosh utility file 6-6 zones, Ethertalk B-6 W wait timeout C-2 WIN.
