Printer User Manual

7
Troubleshooting
7-6
Phaser 560 Color Laser Printer
Maintaining print quality
If you notice a problem with the quality of your prints, the probable
solution is replacing one of the consumable components (toner cartridges,
Imaging Unit, Fuser, Fuser Roll or Transfer Kit).
■
Make sure that you are using the recommended media. Refer to
“Media hints and tips” on page 7-38 and “All about media” on
page 4-30.
■
Check if the printer’s front panel message indicates replacing one
or more consumables and replace it if necessary.
■
To help you diagnose the problem (in the absence of a front
panel message), print the Consumables Page or Service Print 1 from
the
Help Pages
menu in the front panel.
■
Use the Consumables Page and Service Print 1 to diagnose and
correct any print quality problems. If you need to call the Customer
Support Hotline, always print the Consumables Page first; it
contains useful diagnostic information.
■
Refer to the table “ Troubleshooting and print quality quick
reference
” on page 7-7 for examples of symptoms, probable causes,
and solutions. The
Phaser 560 Color Laser Printer Quick Reference
Guide
and the CD-ROM and World Wide Web topics contain color
examples of some of the most common print artifacts to help
diagnose and correct print quality problems.
Power
Error
Consumables Page
<--- ---> Print
From the Help Pages menu in the front panel, select Consumables Page
Power
Error
Service Print 1
<--- ---> Print
From the Help Pages menu in the front panel, select Service Print 1
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Black Cyan Magenta Yellow
9698-30