User Manual Phaser¨ 480X Color Printer First printing May 1995 070-9237-00
Copyright © 1995 by Tektronix, Inc., Wilsonville, Oregon. Printed in the United States of America. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications. Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.
Users safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the speciÞed power cord and connector. Refer to a qualiÞed service technician for changes to the cord or connector.
Phaser® 480X Warranty Tektronix warrants that the Phaser 480X will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the Phaser 480X proves defective during its respective warranty period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product.
Contents 1 Introduction All about the Phaser 480X 1-1 Printer features 1-2 Ordering supplies 1-4 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 Checking the inventory 2-2 Registering your printer 2-4 Removing the packing material 2-4 Loading the transfer roll 2-7 Adding paper 2-10 Connecting the printer 2-15 Printer ports 2-15 LocalTalk connection 2-16 Parallel connection 2-18 Ethernet connection 2-18 SCSI connection 2-18 Turning on the printer 2-19 Installing a driver on your computer 2-21
3 Printing Which platform? 3-1 Printing from a Macintosh 3-2 Printing from a PC: Windows 3-4 Printing from a Unix or VMS workstation 3-5 Printing from specific applications 3-6 About paper and transparencies 3-7 Handling paper and transparencies 3-7 Setting paper and transparency size 3-8 Loading paper and transparencies 3-11 Margins and print area 3-12 Manual feed 3-13 Color correction 3-14 Fonts: resident typefaces 3-17 Downloading fonts 3-18 Screen fonts 3-18 Printing hints 3-19 4 Caring for Your Prin
6 Troubleshooting If you need help 6-1 Problems and solutions 6-7 Clearing a jam 6-9 If you canÕt make a print 6-12 Media handling problems 6-15 Problems with image size and position 6-16 Print quality problems 6-17 The startup page prints although you disabled it 6-18 Error messages on the startup page 6-18 7 Front and Rear Panels Rear panel 7-1 Phaser 480X rear panel switches Front panel 7-4 A 7-2 Technical Notes Startup and configuration pages A-1 Enabling/disabling the startup page A-1 Configurati
C Moving Your Printer Changing the line voltage C-1 Repacking your printer C-2 D Regulatory Information Canadian EMC (Electromagnetic Compatibility) regulatory standards Declaration of conformity (for 220 VAC equipment) D-2 FCC Class B device (for 110 VAC equipment) D-3 Material Safety Data Sheet D-4 Index viii Phaser 480X Color Printer D-1
Chapter 1 Introduction All about the Phaser 480X The Phaser 480X Color Printer is the latest model of TektronixÕ large-format dye-sublimation printer. Dye-sublimation technology produces photorealistic, continuous-tone images ideal for graphic arts comping and prooÞng, engineering/scientiÞc data analysis, and custom photographic image processing applications. The Phaser 480X provides fast, built-in raster image processing hardware, with Adobe PostScript Level 2 software.
1 Introduction Printer features Brilliant colors and resolution The Phaser 480X delivers 256 shades of each primary color at 300-by-300 dots-per-inch resolution to produce millions of colors. Dye-sublimation produces brilliant colors with smooth transitions, sharp details, and accurate textures. In addition, the Phaser 480X gives you the power of TekColorª PhotoÞneª and TekColor Dynamic Correction, TektronixÕ proprietary image processing technology.
1 Introduction PhaserMatch™ PhaserMatchª is an application for Macintosh and Windows users that provides a simple visual approach to calibrating the printer and editing color proÞles. PhaserMatch provides two modes: easy and expert. The easy step-by-step calibration mode requires no training or special measurement equipment. Expert mode is designed for the most demanding users who need to consistently and accurately predict and control colors.
1 Introduction CD-ROM By default, the Phaser 480X is shipped with a CD-ROM for platforms that have a CD-ROM drive. (If your computer does not have a CD-ROM drive, you can order the optional diskettes; see Chapter 5 for details.) The CD-ROM includes printer drivers, utility Þles, and online help, as well as information for PC users running DOS, Macintosh users needing the QuickDraw GX driver, and information on fonts and the serial port.
Chapter 2 Getting Set Up At a glance Installation of your Phaser 480X Color Printer involves these tasks: 1. Setting up the printer ■ Checking inventory ■ Removing packing material ■ Loading the transfer roll ■ Setting paper size ■ Loading the paper tray 2. Connecting power and interface cables 3.
2 Getting Set Up Setting up the printer Checking the inventory 1. Phaser 480X color printer 2. Power cord 3. Phaser 480 Quick Reference Card 4. Transfer roll endcaps (2 green, 1 gray, 1 black) 5. Paper tray (B/A3/WB) 6. Transfer roll tray 7. Phaser 480X User Manual 8. Cleaning kit 9. Sample transfer roll 10. Phaser 480X Drivers and Utilities Printing Reference manual and CD-ROM or optional diskettes 11. Supplies information sheet 12.
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2 Getting Set Up Registering your printer The TekColor information envelope contains your product registration card. ■ Find the customer registration card that is appropriate for you (U.S. or international versions). ■ Fill out the card and mail it. By registering your printer with Tektronix, you are validating the product warranty and ensuring that you will be sent information about upgrades, service, and accessories as it becomes available. Removing the packing material Note 1.
Getting Set Up 2. Open the printer cover by sliding the cover release and raising the cover to its full upright position. Caution 3. 2 The cover release includes a safety catch. If the cover is only partially lifted, do not force it open; you might damage the printer. Slide the cover release again. Lift the transfer roll tray out of the printer and remove all packing material from the tray.
2 Getting Set Up 4. Unfasten the tie-wraps: press and hold down the lever under the fastener; then slide the tie-wrap out through the fastenerÕs opening. 5. Remove all packing material from inside the printer. Caution Do not cut the tie-wraps to remove them; you will need them for repacking. Save all packing material in case moving or subsequent shipment is necessary.
Getting Set Up 2 Loading the transfer roll Note To ensure the best print quality, load the transfer roll in an area that is free of dust and dirt. 1. Unwrap the new transfer roll and position it in the following manner so that the take-up core (the empty side) is closest to you and the supply core (the full side) is farthest away from you. 2. Insert the four endcaps: a. Insert the black endcap into the left side of the supply core. b. Insert a green endcap into the right side of the supply core. c.
2 Getting Set Up 3. Load the transfer roll into the tray. The front of the tray is marked FRONT SIDE OF PRINTER. a. Place the supply core into the back of the tray. b. Place the take-up core into the front of the tray. c. Make sure that the endcap axles are pressed Þrmly into the openings on the transfer roll tray.
Getting Set Up 4. 2 Insert the transfer roll tray into the printer and push Þrmly on the handles so that the axles on the transfer roll lock into place. 4 8849-08 5. To remove any slack in the transfer roll, turn an endcap toward the front of the printer until you see that the transfer roll is taut.
2 Getting Set Up Adding paper Follow these steps to add paper to the paper tray. Note This procedure assumes you are loading B-size paper into the standard paper tray. All sizes of paper and transparency are loaded in the same way. For information on other paper sizes and the optional paper tray, refer to “Setting paper and transparency size” on page 3-8. For information on loading transparencies, see “Loading paper and transparencies” on page 3-11. 1.
Getting Set Up 3. 2 Adjust the paper tray to Þt the media size: a. Pull up on the paper guide lock (the metal tab on the right side of the paper tray). b. Slide the paper guides on the sides to the desired paper size. For this example, select B. Sizes are imprinted on the ßoor of the paper tray. The standard paper tray accommodates these paper sizes with the following abbreviations and dimensions: B Tabloid 11 x 17 in. A3 Metric B-size 297 x 420 mm WB Tabloid Extra 32 x 46.5 mm (12.6 x 18.3 in.
2 Getting Set Up 4. Fan the stack of paper, but be careful not to touch the printing side Ñ Þngerprints can cause smudged prints.
Getting Set Up 5. 2 Load the paper into the paper tray with the printing side down (the non-printing side is marked with Tektronix): a. While pressing down on the tab of the metal plate, slide the paper into the tray. b. Make sure that the hooks are positioned over the left and right corners of the paper and that the paper is inserted evenly with the printing side down. c. Do not Þll past the red line on the left inside wall of the paper guide (approximately 50 sheets). 5a 5b 5c 8849-13 6.
2 Getting Set Up 7. Insert the paper tray into the slot in the front of the printer and push it all the way in. R WE PO Y AD RE R SFE AN LL TR RO R VE CO DIA ME JAM R RO ER 0 48 er as Ph 8849-14 8. Adjust the paper stopper on the printerÕs top cover so that the arrow aligns with the arrow next to the desired paper size.
Getting Set Up 2 Connecting the printer Printer ports The printer accepts data through four ports: ■ LocalTalk ■ Parallel ■ Ethernet ■ Serial (RS-232) Information on the serial port can be found in the following places: ■ The Tektronix CD-ROM ■ HAL and EuroHAL, the Tektronix automated fax systems ■ Internet World Wide Web For speciÞc information, refer to ÒIf you need helpÓ on page 6-1. The Phaser 480X also includes a SCSI port, which is only used for connecting an external hard disk.
2 Getting Set Up LocalTalk connection You can make LocalTalk connections between the printer and a single computer or on a LocalTalk network using a daisy-chain setup. If your LocalTalk installation is complex, or if you need assistance, contact your network system administrator. LocalTalk connectors and cables are available through your dealer. This illustration shows two commonly used types of LocalTalk connectors: 1. Self-terminating connector. 2.
Getting Set Up 2 Connecting to a single computer Follow these steps if you are connecting the printer directly to your computer via LocalTalk: 1. Make sure that the printer is turned off before making any LocalTalk connections. 2. Connect the short cable of a LocalTalk connector to your computerÕs LocalTalk port. 3. Connect the short cable of a second LocalTalk connector to the printerÕs LocalTalk port. 4.
2 Getting Set Up Parallel connection 1. Connect a parallel interface cable to your computer and to the printerÕs parallel port. 1 Serial (RS-232) 1 Reset 2 3 Run 4 5 * Startjob Power Up Not Installed Ethernet® 6 7 * Baud Rate Skip Extended Diagnostics Ethernet Address Run 8 9 1200 * * Variable *See User Manual SCSI Parallel LocalTalk® Status 9237-02 If you have no other connections to make, read ahead to ÒTurning on the printerÓ on page 2-19.
Getting Set Up 2 Turning on the printer After you have connected all the interface cables, you are ready to connect the power cord and turn on the printer. Caution Before applying power, verify that the line voltage of your printer (indicated on the printer’s rear panel) matches the line voltage in your area to avoid damage to the printer. To protect your printer from a power surge, make sure that the power switch on the side of the printer is in the off position before plugging in the cord. 1.
2 Getting Set Up What happens at power-up All indicators on the printerÕs front panel light up for approximately 30 seconds, and the printer goes through a series of self-tests. The printer takes 1 to 3 minutes (depending on the amount of memory installed) to warm up and complete the self-tests.
Getting Set Up 2 Installing a driver on your computer Packaged with your printer are the Phaser 480X compact disk (CD-ROM) for platforms with a CD-ROM drive or, if your computer does not have a CD-ROM drive, optional PC and Macintosh diskettes. The CD-ROM and diskettes contain drivers and utility Þles that let you select between media type, color corrections, and other features.
2 Getting Set Up 5. Type in the drive that the CD-ROM or PC diskette is in (for example, for the CD-ROM drive, enter / DRIVER; for the PC drive, enter A or B) and click OK. 6. Select your printer from the list of printers and click OK. The driver software you need is automatically installed. 7. Assign the printer to a port: a. Select the printer from the list of Installed Printers. b. Select the Set As Default Printer button if you want this printer to be the default. c.
Getting Set Up Note 2 The printer’s configuration page contains the information you need to set up the printer port. Refer to “Configuration page” on page A-3 to print the configuration page. f. Click on OK in the Connect dialog box and close the Printers dialog box. Macintosh drivers The Tektronix CD-ROM and the Macintosh Printer Drivers diskette include two Macintosh printer drivers that allow you to select page sizes, media type, and TekColor color corrections for a Phaser 480X printer.
2 Getting Set Up Installing the Phaser 480X driver 1. Make sure that your Macintosh is turned on with System Software version 7.0 or later installed. 2. Insert the CD-ROM into the CD-ROM drive or the Macintosh Printer Drivers diskette into the disk drive. ■ ■ 3. If you are using the diskette, it should appear on the desktop open, showing the icons inside.
Getting Set Up 2 Workstation users The printer-control PostScript Þles that are on the Tektronix CD-ROM and the Windows 3.1 Driver and Printer Utilities PC-format diskette can be used with Unix and VMS workstations. These Þles let you set up your spooling system to select between media types, color corrections and other features. Unix workstation users can access utility Þles in the following ways: ■ Install the Þles from the CD-ROM if your system includes a CD-ROM drive.
2 Getting Set Up What next? 2-26 ■ When you have set up all the hardware and connectors, installed the software on your computer, and turned on the power, you are ready to print. Chapter 3, ÒPrinting,Ó contains useful information on printing features such as color correction, fonts, and printing hints. For detailed information on printing options, refer to the Phaser 480X Drivers and Utilities Printing Reference that was shipped with your printer.
Chapter 3 Printing Which platform? You can print to your printer from any of these platforms: ■ Macintosh ■ PC in Windows To print from a Macintosh or a PC running Windows, you should have Þrst installed the Tektronix driver for your computer. For information on installing the drivers, see ÒInstalling a driver on your computerÓ on page 2-21. For detailed information on using the drivers, refer to the Phaser 480X Drivers and Utilities Printing Reference.
3 Printing Printing from a Macintosh The Tektronix CD-ROM and the Macintosh Printer Drivers diskette include two Macintosh printer drivers that allow you to select printer features. Using the Phaser 480X driver 1. Make sure that the Tektronix printer driver for the Macintosh has been installed. If it hasnÕt, refer to ÒInstalling a driver on your computerÓ on page 2-21 for instructions. 2. Select the driver: a. Select Chooser from the Apple menu. b.
3 Printing Note If you are using the standard LaserWriter driver, select U.S Letter, A4 Letter, Tabloid, A3 Tabloid, or Tabloid Extra paper sizes. b. Click the TekColor button in the Print dialog box to open the TekColor Options dialog box, in which you can select the TekColor color corrections and media type options. If you are printing color separations from one of the supported applications, you can use the Combine Separations option to print the separations as a single Þle.
3 Printing Printing from a PC: Windows 1. Make sure that the Windows printer driver has been installed. 2. Click on the Printer Setup command from the File menu (or the similar command in your application). Select Tek Phaser 480X (TekColor) from the list. If you have previously set the printer as the default printer, it will already be selected on the list. 3. Use the Setup dialog box to select the paper size and other printing options. 4.
3 Printing Printing from a Unix or VMS workstation You send Þles from your workstation to the Phaser 480X as you would to any PostScript printer (for example, the Apple LaserWriter II NTX). Workstation users can print from any application that generates PostScript Level 1 or 2. For Unix and VMS environments, Tektronix offers PhaserPrintª, which provides fast raster screen copy printing to Tektronix color printers.
3 Printing The printer-control PostScript Þles that are on the CD-ROM and the PC-format diskettes can be used for Unix workstations. Most workstations with 3.5-inch disk drives provide a device driver that allows you to mount a PC ßoppy diskette. These PostScript Þles let you set up your spooling system to select media types, color corrections and other features.
Printing 3 About paper and transparencies Handling paper and transparencies ■ Make sure that paper trays are free of dust. Dust and dirt in a paper tray can be transferred to the paper, resulting in poor print quality. ■ Handle paper and transparencies at the edges to avoid Þngerprints. Fingerprints can result in a smudged print. ■ Store unused paper and transparencies in the original dust-free package.
3 Printing Setting paper and transparency size The Phaser 480X has two paper trays accommodating Þve paper sizes and two transparency sizes: Standard Tray For B, A3, and WB Optional Tray For A and A4 To adjust the trays for any of these sizes, follow three basic steps: 1. Select a paper tray. Decide on a paper or transparency size and select the appropriate tray. The paper and transparency size names are imprinted on the paper trays. Tray Size Media B (Tabloid) 11 x 17 in.
Printing 2. 3 Set the paper guides on the tray. On the paper tray, adjust the side and rear paper guides to the desired size: a. Pull up on the paper guide lock (the metal tab on the right side of the paper tray). b. Slide the paper guides on the sides to the desired paper size. Select A3, B, or WB (Tabloid Extra) on the standard tray and A or A4 on the optional tray. c. Push down on the paper guide lock to lock the guides in place. d. Adjust the rear paper guide to the same setting as the other guides.
3 Printing 3. Set the paper stopper. Adjust the paper stopper on the printerÕs top cover for the paper or transparency size you are using. Align the arrow with the arrow next to the desired paper or transparency size. Select from A (U.S. Letter), A4 (Metric Letter), A3 (Metric Tabloid), B (Tabloid), and WB (Tabloid Extra).
Printing 3 Loading paper and transparencies You load the paper tray with paper and transparencies in the same way: 1. Pull the paper tray out of the printer and remove the plastic cover. 2. On the paper tray, set the correct size by adjusting the paper guides on the sides and rear of the tray. (Refer to ÒSetting paper and transparency sizeÓ on page 3-8 for details.) 3.
3 Printing Margins and print area When the printer places an image on paper, the image (print area) is a bit smaller than the paper size. You may need to adjust the page margins in your application software to match the print area. This illustration shows the page dimensions, margins, and the largest print areas for all sizes of paper and transparency supported on this printer. The names in parentheses are the choices that appear in the driver. 1. A (Letter) 2. Metric letter (A4) 3. B (Tabloid) 4.
Printing 3 Manual feed Follow these steps to feed a single sheet of media into the printer. The manual feed option is selected through the Windows and Macintosh drivers. Typically, you would use manual feed when one of these conditions exist: ■ Paper is loaded in the paper tray and you want to print a transparency of the same size. ■ Transparencies are loaded in the tray and you want to print on paper of the same size. 1.
3 Printing Color correction There are several ways to correct colors on your prints: ■ Using a printer driver or a utility file.
Printing ■ 3 Using the color correction switches on the printer’s rear panel. The Phaser 480X allows you to make color corrections with rear panel Switches 8 and 9. If using the Tektronix driver, select Use Printer Setting.
3 Printing ■ Using color sampler charts provided on the CD-ROM and diskettes. The printerÕs CD-ROM and diskettes contain color sampler charts for CMYK (cyan, magenta, yellow, and black), RGB (red, green, and blue), HSB (hue, saturation, and brightness), and PANTONE Colors. The charts consist of colored rectangles and coordinate values. Print out the appropriate chart for your application, and use the coordinate values to select colors within an application.
Printing 3 Fonts: resident typefaces Courier Courier Bold Courier Oblique Courier Bold Oblique ITC Avant Garde Gothic Book ITC Avant Garde Gothic Book Oblique ITC Avant Garde Gothic Demi ITC Avant Garde Gothic Demi Oblique ITC ITC ITC ITC Bookman Bookman Bookman Bookman Light Light Italic Demi Demi Italic Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique Helvetica Condensed Helvetica Condensed Bold Helvetica Condensed Oblique Helvetica Condensed Bold Oblique Helvetica Narrow Helvetica N
3 Printing Downloading fonts The printer accepts PostScript Type 1 and Type 3 downloadable fonts including those from Adobe, AGFA, Bitstream, Microsoft, Apple, and many others. The Phaser 480X also accepts TrueType fonts (Type 42), which are scalable to any point size and look the same on the screen as they do printed. If you have an external hard disk connected to the Phaser 480X, you can store the downloadable fonts on it.
Printing 3 Printing hints Application hints For information about using speciÞc software applications with your printer, refer to the Phaser 480X Drivers and Utilities Printing Reference or contact TektronixÕ HAL or EuroHAL information systems at 1-800-835-6100. For instructions on using these systems, refer to ÒUsing the automated fax systemsÓ on page 6-4. Tektronix supplies and drivers Always use Tektronix supplies to ensure the highest quality prints and printer performance.
3 Printing How long does it take to make a print? The total print time depends on the following: ■ Image complexity ■ Image size ■ Type of port used ■ PrinterÕs memory conÞguration (112 Mbyte conÞguration is fastest) ■ PrinterÕs paper-marking speed (the time it takes the printer to put the dye into the paper, once it has received the processed image) Of these elements, only memory conÞguration and paper-marking speed are predictable; the others vary greatly depending on memory conÞguration and th
Chapter 4 Caring for Your Printer Overview Cleaning is important This chapter describes how to care for your printer to keep it in peak operating condition. By performing regular cleaning, you can ensure that your printer produces the highest quality prints. Regular cleaning also helps prevent paper jams, smudged prints, skewed images and misregistration.
4 Caring for Your Printer The following table lists each part of the printer that needs to be cleaned, how often, and if it is included in the quick cleaning or complete cleaning procedures.
4 Caring for Your Printer Cleaning kit contents To order a new cleaning kit, call your dealer or Tektronix and ask for order number 016-1287-01. The cleaning kit contains these items: 1. Cleaning sheet 2. Plastic bottle for 90-99% isopropyl alcohol 3. Lint-free cleaning cloth (to be cut into squares) 4. Six paper clamp cleaning pads 5.
4 Caring for Your Printer Important When you clean the Phaser 480X, always remember the following: Cooling time After the last print has been made, wait 5 minutes for the thermal head to cool. A clean, dust-free area When removing the paper from the paper tray and the transfer roll tray from the printer, always set them aside on a clean, dust-free surface. High-grade isopropyl alcohol ■ It is best to use the purest isopropyl alcohol available to you (90-99% pure).
Caring for Your Printer 4 Cleaning the printer Quick Complete Cleaning Cleaning 1. Outside surfaces Clean the outside surfaces of the Phaser 480X using a soft cloth and a non-abrasive cleanser. 2. Cleaning the paper-pick roller Clean the paper-pick roller (hidden under and in front of the paper guide) by using the cleaning sheet included in the cleaning kit. ✔ Quick Complete Cleaning Cleaning ✔ ✔ a.
4 Caring for Your Printer f. Apply isopropyl alcohol (at least 20 drops) to the four sponges on the cleaning sheet. Use a back and forth motion for the best coverage. 90 Isop % ropy l 2f 2 4 1 3 9237-06 g. Insert the paper tray into the printer. Caution 4-6 Phaser 480X Color Printer The transfer roll must be installed and the printer’s top cover must be closed for this procedure to work.
4 Caring for Your Printer h. On the rear panel of the printer, set Switch 6 to the up position. (A diagram of the switch settings appears on the back panel with the switches.) 2h Serial (RS-232) 1 Reset 2 3 Diagnostics Run 4 5 6 7 Skip Extended * Power Up Startjob Run 8 9 1200 * Baud Rate * * Variable *See User Manual Parallel LocalTalk® 1 2 3 4 5 6 7 8 9 9237-18 i. Set Switch 1 to the up position, then to the down position. Wait for the motor noises to stop. j.
4 Caring for Your Printer Quick Complete Cleaning Cleaning ✔ 3. ✔ Thermal Head Open the cover to its full upright position. Caution Note Do not force the cover open; you could damage the printer. If the cover is only partially opened, a safety catch keeps the cover from releasing. Slide the cover release again and then raise the cover. After making the last print, allow the thermal head to cool at least 5 minutes before cleaning because it is very hot.
Caring for Your Printer Quick Complete Cleaning Cleaning ✔ ✔ 5. 4 Paper-Feed Roller a. With the transfer roll tray removed, open the gray plastic paper guide by grasping it in the center and lifting it open. The paper-feed roller is exposed. 5a 9237-08 b. Vigorously wipe the paper-feed roller with the lint-free cloth that has been moistened with 90% isopropyl alcohol. c. Turn the green knob toward the front of the printer to rotate the paper-feed roller. Clean the rollerÕs entire surface.
4 Caring for Your Printer 6. Pinch Roller, Platen, and Idler Caution Quick Complete Cleaning Cleaning ✔ ✔ ✔ ✔ Avoid touching the rollers with your fingers; oil from your hands can contaminate the rollers and can cause printing problems. Use the lint-free cloth moistened with 90% isopropyl alcohol to wipe the full length of these three rollers. Rotate each roller to clean its entire surface. a. Pinch roller Ñ rotate with your hand (use a clean lint-free cloth). b.
Caring for Your Printer Quick Complete Cleaning Cleaning ✔ 7. 4 Exit rollers a. Locate the exit rollers at the front of the Phaser 480X, behind the front panel. b. Hold the lint-free cloth moistened with isopropyl alcohol against the rubber segments of the roller as you turn the green knob toward the back of the printer. Make sure to clean both segments of the roller.
4 Caring for Your Printer Quick Complete Cleaning Cleaning ✔ 8. Inside top cover and rack Using a lint-free wipe moistened with isopropyl alcohol, wipe out the inside of the printerÕs top cover and around the rack that holds the transfer roll tray.
Caring for Your Printer Quick Complete Cleaning Cleaning ✔ 9. 4 Paper clamp bar Clean the paper clamp bar using the cleaning pads that were shipped with the cleaning kit: a. Use the black rubber belt to move the paper clamp bar. b. Position the paper clamp bar directly over the platen (of the three rollers, the platen is the middle, black roller).
4 Caring for Your Printer c. Dampen the small end of the cleaning pad with isopropyl alcohol. 9c 9237-14 d. Place the wide end of the cleaning pad (foam side down) on the platen beneath a paper clamp.
Caring for Your Printer 4 e. Gently press the clamp lever down with your Þnger to open the clamp. f. Slide the small end of the pad through the open clamp, wiping side-to-side. g. Repeat for all four clamps, then discard the cleaning pad.
4 Caring for Your Printer Quick Complete Cleaning Cleaning ✔ 10. Transfer Roll Tray Remove the transfer roll from the tray and wipe the inside of the tray, using the lint-free cloth moistened with isopropyl alcohol. When the tray is dry, put the transfer roll back into the tray. 11. Install the transfer roll tray Place the transfer roll tray back into the printer; press down gently on the handles so that the endcaps click into place. 12.
Caring for Your Printer 4 Replacing the transfer roll Note To ensure the best print quality, load the transfer roll in an area that is free of dust and dirt. 1. Open the printer cover to its full upright position; lift the transfer roll tray out of the printer and remove the four endcaps from the used transfer roll. Discard the used transfer roll. Note Negative images of all prints remain on the used transfer roll.
4 Caring for Your Printer 3. Unwrap the new transfer roll and insert the four endcaps: a. Insert the black endcap into the left side of the supply core. b. Insert a green endcap into the right side of the supply core. c. Insert the gray endcap into the left side of the take-up core. d. Insert a green endcap into the right side of the take-up core. e. Make sure that the tabs on the endcaps Þt snugly into the notches.
Caring for Your Printer 4. 4 Load the transfer roll into the tray: The front of the tray is marked FRONT SIDE OF PRINTER. a. Place the supply core into the back of the tray. b. Place the take-up core into the front of the tray. c. Make sure that the endcap axles are pressed Þrmly into the openings on the transfer roll tray. 4a 4c 4c 4b T N O R F E ID S F O R E T IN R P 8849-68 5.
4 Caring for Your Printer 6. To remove any slack in the transfer roll, turn an endcap toward the front of the printer until you see that the transfer roll is taut.
Chapter 5 Supplies and Accessories Tektronix supplies: the mark of quality Tektronix supplies are developed and tested as a total system Ñ printer, dyes, and media. These system components work together to produce consistent, high-quality color images. Always order Tektronix supplies for your Phaser 480X printer to guarantee the best print quality, media feed reliability, and trouble-free printer performance.
5 Supplies and Accessories Phaser 480X Supplies and Accessories Order number Description 016-1241-00 *Universal Black 650 images 016-1243-00 †4-Color A/A4 210 images 016-1244-00 *Universal 3-Color 215 images 016-1245-00 *Universal 4-Color 160 images 016-1246-00 A-size (U.S.
Supplies and Accessories 5 Phaser 480X Supplies and Accessories (cont’d.
Chapter 6 Troubleshooting If you need help If you need assistance, contact your local Tektronix dealer or sales representative, Tektronix Customer Support Hotline, the Tektronix Bulletin Board Service (BBS), TektronixÕ interactive fax system (HAL and EuroHAL). This table lists all the ways to get help from Tektronix; detailed information follows. At a glance: electronic addresses and telephone numbers ■ ■ ■ ■ Customer service Technical support Ordering Service HAL fax library U.S.
6 Troubleshooting Customer Support Hotline If your problem is not resolved after Þrst trying the suggestions in this chapter, call the Tektronix Customer Support Hotline in the United States and Canada at 1-800-835-6100 (from 6:00 am to 5:00 pm PST). For technical support outside the United States and Canada, contact your local Tektronix dealer or Tektronix sales representative. Printer service If your printer needs service, call 1-800-635-6100 (in the United States, from 6:00 am to 5:00 pm PST).
6 Troubleshooting Downloading files from the Tektronix Color Printer Information Server Unix and VMS workstation utility Þles included with the printer on a CD-ROM or PC diskette let you set up the printer to select media type, color corrections, and other features.
6 Troubleshooting Using the automated fax systems As an alternative to the Customer Support Hotline, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems.
6 Troubleshooting Use EuroHAL to order a catalog or individual documents in Europe EuroHAL includes many documents, some in English and some in other European languages. If a local version of the document you want is available, EuroHAL will send it in your language. Otherwise, it will send English documents. If you have a tone-dial telephone and a fax machine, then you can use EuroHAL.
6 Troubleshooting 2. EuroHAL answers and asks which language you want to use. For English For French For German 3. The Þrst time you use EuroHAL, you should order a catalog. This lists all the documents that are available and is constantly updated. 4. EuroHAL asks you for your fax machine number. If you are calling from outside the UK, add your country code Þrst, as shown in the following table.
6 Troubleshooting Problems and solutions Several problems are listed in the ÒTroubleshooting Quick ReferenceÓ table. More detailed information follows the table. Troubleshooting Quick Reference Symptom Cause Solution POWER indicator is not on Power connector is loose or not connected. Insert power connector. Power outlet is not active. Turn on the power outlet. Power switch is set to off. Set power switch to on. COVER indicator is on The cover is open. Close the cover.
6 Troubleshooting Troubleshooting Quick Reference (cont'd.) Symptom Cause JAM indicator is on (cont’d.) Transfer roll is wrinkled Transfer roll is jammed Paper is jammed Print is blurry or dots are missing. Bad registration 6-8 Solution Transfer roll does not wind. Reload the transfer roll correctly. There is a wrinkle or irregularity on the transfer roll. Turn the endcaps until the transfer roll is taut or replace the transfer roll with a new one if necessary. Paper jam.
6 Troubleshooting Clearing a jam If a paper jam or transfer roll jam occurs, the JAM indicator is on. Follow these steps to locate and remove the jam: 1. Turn off the printer; open the top cover to its full upright position. Caution 2. The thermal head is hot; do not touch it until it has cooled down, approximately 5 minutes. Also, do not touch the rubber rollers directly because the oil from your fingers can contaminate the rubber and cause printing problems.
6 Troubleshooting 4. To check the paper clamp bar, pull on the black rubber belt until the paper clamp bar is positioned over the label Position paper clamp bar HERE to clear a paper jam. If the paper clamps are holding any paper, this is the cause of the jam. 4 Position paper clamp bar HERE to clear a paper jam. 8849-46 Caution 5. Do not force or pull the jammed paper out of the paper clamps. This will damage the printer. You must first release each paper clamp and gently remove the paper.
Troubleshooting 6. 6 Open the paper guide and remove any remaining paper. Close the paper guide. 6 8849-70 7. Remove the paper tray and any paper remaining in the opening. Replace the paper tray. 8. Re-install the transfer roll tray, making sure the axles on the endcaps Þt snugly into place inside the printer. Remove any slack in the transfer roll by turned the supply core endcaps forward (toward the front of the printer). 9. Close the cover and turn the printer on.
6 Troubleshooting If you can’t make a print Printer not operating ■ Make sure that you plugged in the printer and turned it on. ■ Make sure that you connected the interface cable properly and set the rear panel switches correctly. For details on the switch settings, refer to Chapter 7. ■ Make sure that the line voltage setting for the printer matches the voltage setting in your ofÞce. See ÒChanging the line voltageÓ on page C-1.
Troubleshooting ■ 6 If you have a PC, use this DOS ECHO command: echo showpage > port Substitute the name of the printer port (for example COM1:, COM2:, LPT1:, LPT2:) for the variable port in this command. For example, if you are testing a parallel connection on LPT1, type: echo showpage > lpt1: If the communication link between your computer and the printer is working, the printer should eject a blank page.
6 Troubleshooting READY light blinks, but file doesn’t print This is probably the result of a PostScript error. Download the PostScript Error Handler Þle from the Phaser 480X CD-ROM or optional utility diskettes. For more information on using the PostScript Error Handler, see the Phaser 480X Drivers and Utilities Printing Reference. MEDIA indicator blinks, and no print is produced You have requested manual feed. Refer to ÒManual feedÓ on page 3-13.
Troubleshooting 6 Media handling problems Frequent paper-picking errors ■ Be sure to fan the paper or transparencies before installing them in the paper tray. This is especially important for transparencies because they tend to stick together. ■ Make sure that the printer is cleaned regularly: perform Quick Cleaning every time you change the transfer roll and Complete Cleaning every 6 months or 2,000 prints, or as needed. Refer to Chapter 4, ÒCaring for Your Printer.
6 Troubleshooting Problems with image size and position Printed images are off-set Check your application for correct image sizing. Part of the image is cut off ■ Check your application for image sizing. ■ Make sure that you are using a Phaser 480X driver and have selected the correct page size. If you select the incorrect page size, the image may be cut off.
Troubleshooting 6 Print quality problems Prints have dull, faded colors and significant dropout (areas where dye is missing) ■ Make sure that you have selected the same media in the driver that is loaded in the paper tray and that it is loaded correctly (printing side down). ■ Make sure that you are using Tektronix paper for the Phaser 480X. You can achieve excellent results with Tektronix supplies; they are tested and guaranteed to work with Tektronix printers.
6 Troubleshooting The startup page prints although you disabled it The printerÕs power-up self-test can detect problems that do not necessarily make the printer completely inoperable. Examples of these non-fatal errors include faulty printer ports and some memory failures. If the printer detects a non-fatal error at power-up, the startup page prints, even if you have disabled it. In this case, the page contains one or more of the error messages listed in the table ÒError messages on the startup page.
Chapter 7 Front and Rear Panels Rear panel 1. Status indicator 2. Rear panel switches 3.
7 Front and Rear Panels Phaser 480X rear panel switches Rear panel switches Switch Function Settings 1 Reset/run Up: The printer resets and does not accept data while the switch is in this position. Down. The printer runs a self-test, then proceeds to run normally. Leave the switch down for normal operation. 2, 3, and 4 Diagnostics Up. When only Switch 4 is moved from down to up, the printer prints a configuration page. Down. Normal operation.
Front and Rear Panels 7 Switches 2, 3, and 4: Diagnostic Switch 2 Switch 3 Switch 4 Function Down Down Down Default, normal operation Down Down Up Prints configuration page Up Down Down or Up For qualified service personnel Down Up Down or Up For qualified service personnel Up Up Down or Up For qualified service personnel Switches 8 and 9: Color Correction Mode Switch 8 Switch 9 Function Down Down No color correction Down Up SWOP Press (matches output of a web offset press)
7 Front and Rear Panels Front panel ERROR JAM MEDIA TRANSFER ROLL COVER READY POWER 8849-48 Front panel indicator Indicator On POWER Blinking Off The power switch is on. READY The printer is idle and ready for operation. ERROR The print engine is cooling after printing a dense image. Wait 5 minutes for the indicator to go out. If it does not, turn the printer off, wait 30 seconds, and turn it back on again.
Appendix A Technical Notes Startup and configuration pages You can print out a startup page and a conÞguration page that contain useful information about your Phaser 480X. If you disable the startup page, keep a copy near the printer for easy access to the information. Enabling/disabling the startup page When you receive your printer from Tektronix, the startup page is disabled.
A Technical Notes Configuration page The conÞguration page contains extensive information that is useful in Ethernet installation and troubleshooting network problems. There are two ways to generate the conÞguration page: ■ Use the printer’s rear panel switches. 1. Make sure Switch 2, Switch 3, and Switch 4 are in the down position (the default position). 2. Set Switch 4 up. The printer generates the conÞguration page as soon as you set Switch 4 up. 3.
A Technical Notes Printer ports This section includes information on the parallel and Ethernet ports. Information on the serial port is available on the CD-ROM, on the HAL and EuroHAL automated fax systems, and through the Internet. Refer to ÒAt a glance: electronic addresses and telephone numbersÓ on page 6-1. Parallel port The printer has a standard unidirectional, byte-wide parallel, synchronous port.
A Technical Notes Parallel port signal descriptions (cont'd.
Technical Notes A Specifications Temperature Operating: 15° C to 30° C (59° F to 86° F) Non-operating: 0° C to 35° C (32° F to 95° F) Storage: (without paper, transparencies, or transfer roll): Ð20° C to +55° C (Ð4° F to +131° F) Humidity Operating: 10% to 80% Relative Humidity, non-condensing Non-operating: 10% to 80% Relative Humidity, non-condensing Altitude Operating: 0 to 3,048 m (0 to 10,0000 ft.
A Technical Notes Printing 300 x 300 dots-per-inch Print speed (paper-marking speed) The speeds listed in the following table represent the printerÕs paper-marking speed, the time it takes the printer to put the dye on the paper, after it has received the processed image.
Appendix B Expanding Your Printing System Upgrade kits 4685F16 16-Mbyte SIMM for adding memory Z480F32 32-Mbyte SIMM for adding memory 4680FP1 Ethernet port upgrade kit; a SIMM that adds Ethernet hardware with EtherTalk and Novell protocols 4680FP2 Information sheet with TCP/IP authorization code enables TCP/IP protocol (requires pre-existing Option P1 or FP1 kit) User Manual B-1
B Expanding Your Printing System Advantages of adding memory In general, more memory improves throughput, provides more storage for downloadable fonts, and allows printing of the most complex images. Additional memory can also reduce ofßoad time by increasing the size of input buffers for all ports. Memory configurations for Phaser 480X printers Memory Total Memory Performance Standard 32 Mbytes Supports 3-Color printing on B (Tabloid), A3 (Metric Tabloid), and WB (Tabloid Extra).
B Expanding Your Printing System Adding a hard disk for font storage You can connect one or more Small Computer System Interface (SCSI) external hard disks to the Phaser 480X for additional font storage. When you download a font to the external disk, the font remains there until you remove it. Compatible hard disks The Phaser 480X can use most SCSI hard disks that support the full SCSI command set. Also, most SCSI hard disks that work with an Apple LaserWriter will work with a Phaser 480X.
B Expanding Your Printing System Startup file You may load a startup Þle called Sys/Start onto your external disk. You can use the Sys/Start Þle to customize printer operation. For example, you can set the printerÕs color correction mode or load fonts into the printerÕs memory. The CD-ROM or diskettes include utility Þles that enable and disable the Sys/Start Þle (refer to the Phaser 480X Drivers and Utilities Printing Reference for more information).
Expanding Your Printing System B Connecting one disk Make sure that the computer, printer, and external disk are turned off before you connect or disconnect the SCSI cables. 1. Printer with a built-in SCSI terminator 2. PrinterÕs SCSI port 3. External disk SCSI port 4.
B Expanding Your Printing System Connecting multiple disks Make sure that the computer, printer, and external disk are turned off before you connect or disconnect the SCSI cables. 1. Printer with a built-in SCSI terminator 2. PrinterÕs SCSI port 3. External disks 4.
Appendix C Moving Your Printer Changing the line voltage If you move the printer to a country that uses a line voltage different from the printerÕs factory setting, you must have the printerÕs line voltage and fuse changed to match the setting. This can only be done by a trained service technician. Contact your Tektronix service representative. Fuse values are 15 amps for 110 V and 6.3 amps for 220 V.
C Moving Your Printer Repacking your printer 1. Turn off the printer; remove all cords and cables. 2. Slide the cover release to open the top cover. Caution 3. To keep your warranty valid, you must ship the printer in its Tektronix shipping box, taking reasonable care to repack it properly. Failure to do so will result in damage to the printer. Call Tektronix if you need a replacement box. Also, if you are returning the printer for service, call Tektronix for a return authorization number.
Moving Your Printer 5. Insert the medium-sized foam shipping block inside the printer behind the paper guide. 6. Attach the long foam shipping block to the paper clamp bar: C a. Use the black rubber belt to move the paper clamp bar so that it is positioned directly over the label Position paper clamp bar HERE to clear a paper jam. b. Insert the shipping block under the paper clamp bar. c. Use the two tie-wraps to secure the block to the paper clamp bar.
C Moving Your Printer 7. Place the two rubber cushions, marked L (left) and R (right), onto the metal bar on either side of the platen. Make sure that the rubber cushions are positioned with the posts upright (or leaning slightly forward) and facing outward as shown. Caution The rubber cushions protect the thermal head. If they are positioned incorrectly, the thermal head will be damaged in shipping. 7 L L 8849-73A 8. Replace the transfer roll tray inside the printer. 9.
Moving Your Printer C 11. Repack the printer in the Tektronix shipping box. Keep the printer level when moving.
Appendix D Regulatory Information Canadian EMC (Electromagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
D Regulatory Information Declaration of conformity (for 220 VAC equipment) Tektronix, Inc. Color Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A.
Regulatory Information D FCC Class B device (for 110 VAC equipment) The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with TektronixÕ instructions, it may cause interference with radio and television reception. This equipment has been tested and veriÞed to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
D Regulatory Information Material Safety Data Sheet Proper management of environmental resources protects the well-being of our employees, customers, shareholders, and the communities we are a part of worldwide. Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws, regulations, and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate.
D Regulatory Information Section III – Hazards identification Potential Health Effects: Eyes: Non-irritating. Skin: Non-irritating. Inhalation: Not considered a route of exposure. Ingestion: Not considered a route of exposure. Section IV – First aid measures This material is a coated Þlm. No medical emergency is foreseen when product is used as intended. Section V – Fire fighting measures Flammable Properties: Flash point: Not applicable.
D Regulatory Information Section IX – Physical and chemical properties Appearance: Coated, ßexible Þlm. Odor: None. Solubility: Not water soluble. Section X – Stability and reactivity Stability: Stable. Incompatibility With Other Materials: None expected. Hazardous Polymerization: Not applicable. Section XI – Toxicological information Mutagenicity: Pigments: D-6 Phaser 480X Color Printer All materials in product subjected to Ames Test and found to be negative.
D Regulatory Information Section XII – Ecological information No data available. Section XIII – Disposal considerations Dispose in accordance with all Federal, State or Local regulations. This Þlm is not considered a hazardous waste under RCRA 40 CFR 261. Section XIV – Transport information D.O.T.: Not applicable. Section XV – Regulatory information SARA Title III: 313 Reportable Ingredients: None. California Prop.
D Regulatory Information Section XVI – Other information Original preparation date: 9/30/93 R.C. Tektronix, Incorporated P.O.
Index 4-color printing, memory requirements B-2 A accessories 5-3 alcohol isopropyl 4-4 purity 4-4 using 4-4 America On-Line 6-1 automated fax system 6-4 B BBS (Bulletin Board Service) 3-6 black and white 6-17 Bulletin Board Service (BBS) 6-2 C calibrating colors PhaserMatchª 1-3 CD-ROM 1-4, 2-1, 2-15, 2-21, Chooser installing a driver 2-24 printer doesn't appear 6-13 select printer 3-2 cleaning exit roller 4-11 idler roller 4-10 mode, rear panel switches 7-2 paper clamp bar 4-13 paper jams 4-1 paper-fee
D F DCS Print (Desktop Color Separation) 1-2 declaration of conformity D-2 diskettes ordering 2-21, 5-3 downloading fonts 3-18 drivers 1-4, 3-2 creating separations 1-4 GX 3-3 installing 2-21 installing from CD 2-24 installing from diskette 2-24 installing on Macintosh 2-23 installing on PC 2-21 LaserWriter 3-3 LaserWriter 8.
installation adding a hard disk 2-1 adding paper 2-10 connecting the printer 2-1 drivers 2-1, 2-21 installing drivers from CD-ROM 2-21 installing drivers from diskettes 2-21 PC ports 2-1 Phaser 480X driver 2-24 setting up 2-1 software 2-21 transfer roll 2-7 Internet addresses 6-1 Internet, information access 2-15, 3-1 inventory 2-2 J JAM clearing 6-9 indicator 6-9, 7-4 paper clamp bar 6-10 paper guide 6-11 L LaserWriter 8.
P packing material 2-4, 2-5, 2-6 Page Setup 3-2 paper adding 2-10 handling 3-7 jams 6-15 loading 2-13 ordering 5-2 picking errors 6-15 setting size 2-11, 2-14 sizes 1-4 paper clamp bar 4-13 clearing a jam 6-10 paper guide 2-11, 4-9, 6-11 clearing a jam 6-11 paper jam 6-9 paper stopper 2-14 paper tray 2-11 load lever 4-5 ordering 5-3 unpacking 2-10 paper-feed roller 4-9 paper-marking speed A-6 paper-pick roller 4-5 parallel connection 2-18 parallel port, printer signals A-3 Phaser 480X diskettes color adjust
printing problems communications 6-12 with a Macintosh 6-12 with a PC 6-13 problems and solutions 6-7 protocols EtherTalk B-1 Novell B-1 TCP/IP B-1 R RAM 1-3, B-1 READY indicator 7-4 rear panel 7-1, 7-4 switches 4-7, 7-2 rear panel switches 3-15, B-4 cleaning mode 7-2 start-up Þle B-4 registering your printer 2-4 regulatory information D-1 repacking the printer C-2 ordering shipping materials 5-3 RIBBON indicator 7-4 rollers exit 4-11 idler 4-10 paper-feed 4-9 paper-pick 4-5 pinch 4-10 platen 4-10 S SCSI
T TCP/IP B-1 TekColor 1-2, 3-3, 3-4 button in the driver 3-3 Dynamic Correction 1-2 TekColor Dynamic Correction 1-2 Tektronix Bulletin Board Service (BBS) 2-25, 3-6 Tektronix Color Printer Information Server 2-25, 3-6 thermal head cleaning 4-8 protecting in shipping C-4 tie-wraps 2-6 repacking C-3 timeout 6-14 transfer roll capacities A-6 jam 6-9 loading 2-7 ordering 5-2 tray 4-6, 4-9, 6-9 TRANSFER ROLL indicator 6-16 transfer roll tray 2-8 transparencies handling 3-7 jams 6-15 loading 3-11 ordering 5-2 pic