User Manual Phaser™ 220i and Phaser™ 220e Color Printers First printing December 1993 070-8869-00
Copyright © 1993 by Tektronix, Inc., Wilsonville, Oregon. Printed in the United States of America. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications. Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.
Users safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cord and connector. Refer to a qualified service technician for changes to the cord or connector.
Contents 1 Introduction 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Installing the optional lower tray assembly 2-4 Removing the packing material from inside the printer 2-6 Install the transfer roll 2-7 Adding paper or transparencies 2-8 Connecting the printer 2-12 Printer ports 2-12 LocalTalk connection 2-13 Connecting the printer to a single computer using LocalTalk 2-14 Parallel connection 2-15 Serial connection 2-16 Ethernet connection (Phaser 220i
Setting up PC ports (DOS) 2-28 Parallel port setup 2-28 Serial port setup 2-29 What next? 2-30 3 Printing Printing from a Macintosh 3-1 Printing from a PC (Windows) 3-3 Printing from a PC (DOS) 3-4 Printing from a workstation 3-5 Margins and print area 3-6 Perforated paper and transparencies 3-6 Non-perforated plain paper 3-7 Using two paper trays 3-8 Selecting driver features 3-9 Getting information on printing from specific applications 3-9 Print modes 3-10 Color correction 3-11 Fonts 3-12 Resident type
4 Caring for Your Printer Overview 4-1 Importance of cleaning 4-1 When to clean 4-2 Cleaning kit 4-3 Cleaning the printer (with every transfer roll change) 4-4 Cleaning the thermal head and transfer roll guide 4-4 Cleaning the paper-feed rollers 4-5 Cleaning the paper-pick rollers 4-6 Cleaning the printer (every 5000 prints) 4-10 Cleaning the transfer roll sensor pad 4-10 Cleaning the drum 4-12 Cleaning the exit rollers 4-13 5 Supplies Always use Tektronix supplies 5-1 Ordering information 5-1 Supplies k
Printer doesn't appear in the Chooser 6-7 READY light blinks, but the file does not print 6-7 MEDIA light blinks, and no print is produced 6-7 Print job does not finish (the printer times out) 6-7 Media problems 6-8 Frequent paper-picking errors 6-8 Frequent paper jams 6-8 You feel resistance when installing the paper tray 6-8 Problems with image size and position 6-9 Off-set images 6-9 Cut-off images 6-9 Image prints over perforations 6-9 Margins are too big with perforated paper or transparencies 6-9 Imag
A Technical Notes Printer ports A-1 Parallel port A-1 Serial port A-3 Serial port signals A-4 Specifications A-5 B Expanding Your Printing System Upgrade kits B-1 Advantages of adding memory B-2 Adding a hard disk for font storage (Phaser 220i only) B-3 Compatible hard disks B-3 Requirements for adding a hard disk B-3 Connecting one disk B-5 Connecting multiple disks B-6 C Moving Your Printer Changing the line voltage C-1 Repacking your printer C-2 D Regulatory Information Canadian EMC (Electromagnet
x Phaser 220i and Phaser 220e Color Printers
Chapter 1 Introduction The Tektronix Phaser 220i and Phaser 220e are thermal-wax color printers that provide superior quality A/Letter-size and A4-size color prints. Both printers provide color printing at speeds up to two pages per minute. Both printers are PANTONE Color approved and include TekColor imaging enhancements. Both printers deliver 300 x 300 dots-per inch (dpi) color resolution in their default printing modes.
1 Introduction Phaser 220 printers work with Macintosh computers, IBM Personal Computers and compatibles, and various workstations. You can print from several computers at the same time because the Phaser 220 printers support simultaneous input through serial, parallel, and LocalTalk ports. With the Phaser 220i, an optional Ethernet interface provides Ethernet connectivity with EtherTalk and Novell NetWare protocols. The TCP/IP protocol is also available by purchasing an additional option.
Chapter 2 Getting Set Up At a glance To install your printer, perform the steps listed here. The following pages provide detailed installation instructions. If you used the pictorial installation instructions, you have already performed Steps 1 and 2. Begin with Step 3; turn to “Installing a driver on your computer” on page 2-23. 1.
2 Getting Set Up Setting up the printer What you get with your printer 1. Lower tray assembly (optional) 2. Paper tray(s) 3. Sample transfer roll 4. Power cord 5. Getting Started envelope 6. Cleaning kit 7. User manual 8. Supplies information sheet 9. Transparencies 10. Thermal-transfer paper 11. Phaser 220 Drivers and Utilities Printing Reference manual 12. Tektronix Phaser 220 drivers and utilities diskettes 13.
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2 Getting Set Up Installing the optional lower tray assembly An optional lower tray assembly is available with both Phaser 220 printers; with the optional lower tray assembly, you can print from two trays. Note Warning 2-4 The printer weighs about 18 kg. (40 lbs.). Observe standard precautions for lifting heavy objects. The printer is not permanently attached to the lower tray assembly.
Getting Set Up 2 If you have a lower tray assembly, install it by performing these steps: 1. Place the printer on top of the lower tray assembly. 2. Make sure that the left and right alignment pins fit in the holes in the base of the printer. 3. Plug the lower tray assembly cable into the printer. 4. To move the printer, use the slots on either side of the lower tray assembly. Observe standard precautions for lifting heavy objects.
2 Getting Set Up Removing the packing material from inside the printer 1. Remove the packing tape from the top and front covers. 2. Press the button; open the top cover. 3. Remove the shipping material from the sides of the drum. (Keep all shipping material for storing or shipping the printer).
Getting Set Up 2 Install the transfer roll Note ColorCoat transfer rolls are used with common laser paper; black and 3-color transfer rolls are used with Tektronix transparencies, thermal-transfer paper, and perforated premium laser paper. With the top cover still open, install the transfer roll: 1. Remove the transfer roll from the box. Remove the shipping foam from the transfer roll. Remove the foam clip from the full end of the roll. 2.
2 Getting Set Up Adding paper or transparencies Unpack the paper tray. Be sure to remove all adhesive tape. Note The printer uses a different paper tray for each paper size (Letter, Letter-perforated, A4, A4-perforated). The trays are not adjustable. 1. If you are using a tray for perforated paper or transparencies, set the selection switch on the tray (1) for paper or transparencies. Trays for non-perforated plain paper do not have this switch. 1 Y NC RE PA NS A TR R PE PA 8869-20 2.
Getting Set Up 3. 2 Fan the paper or transparencies. 8869-21 4. Load perforated paper or transparencies with the perforations toward the front of the tray. 5. Place paper or transparencies in the tray under the hooks. Load transparencies with the film side up. Load thermal-transfer paper with the shiny side up (not applicable for plain paper).
2 Getting Set Up 6. If your printer has a single paper tray, push the paper tray into the slot.
Getting Set Up 7. 2 If your printer has a lower tray assembly: a. Install a tray in the lower slot. b. Open the door to install a tray in the upper slot.
2 Getting Set Up Connecting the printer Printer ports Both the Phaser 220i and Phaser 220e printers accept data through these ports: ■ LocalTalk ■ Parallel ■ Serial (RS-232) The Phaser 220i has a SCSI port, which is used only for connecting an external hard disk. Refer to “Adding a hard disk for font storage (Phaser 220i only)” on page B-3 for more information on the SCSI port. The Phaser 220i also has an Ethernet connector. An optional Ethernet interface is required to activate the connector.
Getting Set Up 2 LocalTalk connection You can make LocalTalk connections between the printer and a single computer or on a LocalTalk network using a daisy-chain setup. If your LocalTalk installation is complex, or if you need assistance, contact your network system administrator. LocalTalk connectors and cables are available through your dealer. This illustration shows two commonly used types of LocalTalk connectors: 1. Self-terminating connector 2.
2 Getting Set Up Connecting the printer to a single computer using LocalTalk You can use LocalTalk connectors and cables to connect the printer directly to your computer, without connecting it to any other network. Make sure that the printer is turned off before making any LocalTalk connections. 1. Connect the short cable of a LocalTalk connector to the printer's LocalTalk port. 2. Connect the short cable of another LocalTalk connector to your computer's LocalTalk port. 3.
Getting Set Up 2 Parallel connection 1. Connect a parallel interface cable to your computer and to the printer's parallel port. 1 Phaser 220i 2. 1 Phaser 220e 8869-6 If you have no other connections to make, turn immediately to “Connecting the power and turning on the printer” on page 2-19. After you turn on the printer and install a driver on your computer, you may disable timeouts on your computer's parallel port (see “Setting up PC ports (DOS)” on page 2-28).
2 Getting Set Up Serial connection 1. Connect a serial interface cable to your computer and to the printer's serial port. Use a null-modem cable (if you need to order a cable, see the supplies information sheet that is shipped with the printer). 2. Set the rear panel DIP switch(es) for the baud rate you want. The following table lists the switch settings.
Getting Set Up Note 2 With the serial port set for variable baud rate, the default baud rate is 9600, however, you can change the baud rate to a setting other than 9600. For details, refer to the manual Phaser 220 Drivers and Utilities Printing Reference. If you have no other connections to make, turn to the topic “Connecting the power and turning on the printer” on page 2-19.
2 Getting Set Up Ethernet connection (Phaser 220i only) Ethernet is a communication standard that supports very high speed data transmission. For complete information on installing the Phaser 220i on Ethernet networks, refer to the manual Network Utilities for Phaser Color Printers. The Phaser 220e can be attached to Ethernet networks by using the Tektronix 4511A Network Interface. The 4511A Network Interface supports the TCP/IP protocol.
Getting Set Up 2 Connecting the power and turning on the printer 1. Plug the power cord into the printer and into a grounded outlet. 2. Turn on the printer. 1 1 POWER OFF ON 2 8869-25 When you turn on the printer, it executes a series of self-tests to determine if there are any problems. After running self-tests, the printer prints sample prints, if sample prints are enabled. (The factory default is to have sample prints enabled.
2 Getting Set Up Front panel at power-up All indicators light briefly and immediately go out, except POWER and READY, which remain on for about 10 seconds. Then the READY indicator blinks while the POWER indicator remains on and the self-tests are run. When both POWER and READY are on steady (not blinking), the self-tests are complete.
Getting Set Up 2 Rear panel at power-up During the first 40 - 60 seconds of the power-up sequence, the rear-panel status indicator (1) goes on and off periodically. After about 40 - 60 seconds, the status indicator blinks continuously, indicating that the printer is ready for normal operation. 1 Phaser 220i 1 Phaser 220e 8869-8 Sample prints After the self-tests run successfully, the printer prints three sample prints, if the sample prints are enabled.
2 Getting Set Up Startup page When sample prints are disabled, the printer produces a startup page after the self-tests run successfully, if the startup page is enabled. The printer takes from 15 to 45 seconds to print the startup page, depending on the type of transfer roll installed. The READY indicator blinks while the startup page is printing. The startup page contains information on printer configuration and error messages. When enabled, the startup page prints whenever you turn on the printer.
Getting Set Up 2 Installing a driver on your computer Phaser 220 drivers and utilities diskettes Packaged with your printer are the Phaser 220 drivers and utilities diskettes for PC and Macintosh. For complete details on the contents of the Phaser 220 drivers and utilities diskettes and how to use them, refer to the manual Phaser 220 Drivers and Utilities Printing Reference, which is shipped with the diskettes. PC users Microsoft Windows The Phaser 220 diskettes include a Microsoft Windows 3.
2 Getting Set Up 8. Select your printer and click on OK. 9. The driver software you need is automatically installed. 10. Assign the printer to a port: a. Select the printer from the list of installed printers. b. Choose the Connect button to display the Connect dialog box. c. Set the Transmission Retry value to 995. Refer to your Windows documentation for details. d.
Getting Set Up Note 2 If you are using Windows 3.1, you can use the Phaser 220 with the standard Microsoft Windows PostScript driver (with a WPD file). With the standard driver, you get the printer page size information, but you do not get color corrections and other PostScript Level 2 features; those features are only available through the Tektronix driver for Windows 3.1. For details on WPD files, refer to the manual Phaser 220 Drivers and Utilities Printing Reference.
2 Getting Set Up Macintosh users Install the Phaser 220i or Phaser 220e driver onto your Macintosh to make the best use of the printer. Phaser 220i and Phaser 220e drivers allow you to select Tektronix Phaser page sizes, upper and lower paper trays, and color adjustments. The driver works under Macintosh system software versions 6.0.7, 7.0.x, and above. To install the driver: 1. Before installing the driver, disable all virus protection software you may have running.
Getting Set Up 2 Workstation users The files on the Phaser 220 utilities diskettes are in PC format and can be used by Unix workstations to control Tektronix printer features. They are also available through electronic mail (see the manual Phaser 220 Drivers and Utilities Printing Reference for details). You can copy these files to your workstation as you would other PC-format files (log on as root, mount the drive, and use the cp command).
2 Getting Set Up Setting up PC ports (DOS) Parallel port setup If you are using the printer's parallel port, you should disable timeouts on your computer's parallel port. Disabling timeouts ensures that large files will print, even if data transmission is slow. The DOS MODE command is used to disable timeouts on your computer's parallel port. Type this command at the DOS prompt (if LPT1 is not available, use LPT2): MODE LPT1:,,P > NUL See your DOS documentation for details on the MODE command.
Getting Set Up 2 Serial port setup If you are using the serial port, you must set up your computer's serial port parameters to match the way you set the printer's serial port parameters.
2 Getting Set Up What next? 2-30 ■ Once you have set up all the hardware and connectors, installed the software on your computer, and turned on the power, you are ready to print. Chapter 3, “Printing,” contains useful information on printing features such as color adjustment, fonts, and printing hints. For detailed information on printing options, refer to Phaser 220 Drivers and Utilities Printing Reference.
Chapter 3 Printing Printing from a Macintosh 1. Make sure that the Tektronix printer driver for the Macintosh has been installed. 2. Select the driver: a. Select Chooser from the Apple menu. b. Select the Tektronix driver by clicking on the Phaser 220 printer icon. (If it did not appear in the list of drivers, restart your Macintosh and repeat the driver installation procedure.) A list of printers available in the current zone appears. c. Select the zone where your Phaser 220 is connected. d.
3 Printing 3. To print a file, use the Page Setup and Print commands from the File menu within your application: a. In the Page Setup dialog box, select the desired Tektronix paper size so that the application uses the correct margins for the printer. To see the Tektronix paper sizes in the Page Setup dialog box, use the pop-up menu to the right of the standard LaserWriter page sizes. b.
Printing 3 Printing from a PC (Windows) 1. Make sure that the Windows printer driver has been installed. 2. Click on the Printer Setup command from the File menu (or the similar command in your application). Select Tek Phaser 220 (TekColor) from the list. If you have previously set the printer as the default printer, it will already be selected on the list. 3. Use the Setup dialog box to select the paper size, paper source (Upper tray, Lower tray, or Auto Select), and other printing options. 4.
3 Printing Printing from a PC (DOS) 1. Set up the printing options in your application software for a color printer driver and a communications port. Refer to your application software user manual for details on how to make these selections. 2. Select the printer driver for the Phaser 220i or Phaser 220e, or a general color PostScript driver. a. Select an LPT port if you have the printer connected to the parallel port, or select a COM port if you have the printer connected to the serial port. b.
3 Printing Printing from a workstation You send files to this printer as you would any PostScript printer such as the Apple LaserWriter II NTX. Workstation users can print from any application that generates PostScript (Level 1 or 2), HP-GL, or PCL5. Sun and SGI users can use Tektronix' Unix Phaser Print software with Tektronix color printers. Phaser Print provides fast raster screen copy printing to Tektronix color printers.
3 Printing Margins and print area When the printer places an image on paper, the image is a bit smaller than the paper size. You may need to adjust the page margins in your application software to match the print area. Perforated paper and transparencies Use Tektronix perforated paper or transparencies and the Tektronix Phaser 220i or Phaser 220e driver to get the largest image areas.
Printing 3 Non-perforated plain paper This illustration shows the largest image areas for non-perforated plain paper. All margins are 5 mm (0.2 in.), except the bottom margin (21 mm for A4-size, 0.83 in. for A-size). Note The standard trays supplied with the printer are for Tektronix perforated paper and transparencies; they are not adjustable for plain paper. Trays for plain paper must be ordered separately. 1. American A-size (LETTER) 2. Metric A4-size (A4) 1 2 8.5 x 11 in. 210 x 297 mm 8.
3 Printing Using two paper trays Note When using a printer with a lower tray assembly, make sure that the door covering the upper slot is closed before you try to make a print from the lower tray. You cannot print from the lower tray with the door open. Recommended paper tray selections Use If Upper or Lower tray You use different media in each tray or different sizes in each tray. Some examples: ■ ■ ■ AutoSelect Paper in one tray and transparency in the other.
Printing 3 Selecting driver features You can use the Phaser 220i or Phaser 220e drivers to select Phaser 220 features: ■ Page sizes ■ Paper tray ■ Color adjustments ■ Print modes For complete instructions on installing and using the Phaser 220 drivers, see the manual Phaser 220 Drivers and Utilities Printing Reference.
3 Printing Print modes The printer has three driver-selectable print modes: 3-10 ■ Standard mode is the default. It provides high-quality 300 x 300 dpi prints with the fastest print time. ■ Enhanced mode provides improved 300 x 300 dpi prints; print time is increased by 10 seconds over Standard mode. ■ High-resolution mode provides exceptionally high-quality 600 x 300 dpi prints. In High-resolution mode, image processing time is about 30% longer than with Standard mode.
Printing 3 Color correction There are several ways to correct colors on your prints: ■ Using a printer driver or a utility file. For details on making color corrections through a printer driver or a utility file, refer to Phaser 220 Drivers and Utilities Printing Reference. ■ Using the color correction switches on the printer’s rear panel. The Phaser 220 allows you to make color corrections using the printer’s rear-panel DIP switches. For specific information on DIP switch settings, see Chapter 7.
3 Printing Fonts Resident typefaces (PostScript) The standard Phaser 220i supports all typefaces shown. The Phaser 220e ships with 17 fonts; additional fonts can be added by adding Option 1F or the equivalent upgrade kit, 4680F1F. 1. Resident typefaces for Phaser 220e without Option 1F. 2. Additional resident typefaces provided with Phaser 220e Option 1F.
Printing 3 Resident typefaces (PCL5) In PCL5 mode (HP LaserJet III emulation), the printer supports Courier, Times, and Universe typefaces in the following styles and stroke weights: medium, bold, italic medium, and bold italic. Downloading fonts The printer accepts Type 1, Type 3, and TrueType downloadable fonts including those from Adobe, AGFA, Bitstream, and many others. TrueType fonts are scalable to any point size and look the same on the screen as they do when printed.
3 Printing Printer languages: PostScript, HP-GL, PCL5 With Adobe IntelliSellect™ technology, Phaser 220 printers can automatically sense the language of the print job and process it accordingly. This is called automatic language selection. You can also set up any printer port to receive one language only. If you set up a port to receive a particular language only, the port will only accept jobs of that type. The printer reports an error if another language is sent to that port.
Printing 3 Printing with HP-GL 1. Use automatic language selection or change the printer port’s language from PostScript to HP-GL. 2. Set up the printing options in your application by selecting a printer driver that supports the 7475A plotter. 3. Print from your application as usual. Changing the HP-GL default settings The printer has default values for the HP-GL parameters, such as pen color and pen width.
3 Printing Printing hints Getting the largest printed picture Use the Tektronix Phaser 220i or Phaser 220e driver and perforated paper or transparencies to get the largest print areas. You may also have to adjust the margins in your application software. Why should I use perforated paper? By using Tektronix perforated paper (and transparencies), you can print full A-size or A4-size images with standard ISO margins (5 mm; 0.2 in.).
Chapter 4 Caring for Your Printer Overview To ensure the best print quality and the most reliable printer operation, follow these two simple guidelines: ■ Use only Tektronix transparencies and transfer rolls. When printing with a 3-color or black transfer roll, use only Tektronix thermal-transfer paper. When printing with a ColorCoat transfer roll on common laser paper, use paper that conforms to the guidelines given in “Recommended paper types” on page 5-4.
4 Caring for Your Printer When to clean Every time you replace the transfer roll, clean these printer parts: ■ Thermal head and transfer roll guide ■ Paper-feed rollers ■ Paper-pick rollers Clean these printer parts every 5,000 prints, or as needed to prevent smudging on prints: ■ Transfer roll sensor pad ■ Drum ■ Exit rollers A preventive check by a Tektronix field service representative is recommended every 10,000 prints or every year.
4 Caring for Your Printer Cleaning kit A cleaning kit comes with the printer.
4 Caring for Your Printer Cleaning the printer (with every transfer roll change) Perform the next three cleaning procedures every time you replace the transfer roll. Note Turn off the printer before cleaning the thermal head and the paper-feed rollers. The printer must be turned on to clean the paper-pick rollers. Cleaning the thermal head and transfer roll guide 1. Press the button to open the top cover. Dampen a lint-free cleaning wipe with isopropyl alcohol. 2.
Caring for Your Printer 4 Cleaning the paper-feed rollers Caution Be careful not to scratch the curved plastic parts inside the front cover. Scratches in this area could cause paper jams. 1. Slide out the front cover and remove it. Dampen a lint-free cleaning wipe with isopropyl alcohol. 2. Wipe the paper-feed rollers. Be sure to clean all three rollers. It is not necessary to move the rollers as you clean them; clean only the exposed surface of the rollers. 3.
4 Caring for Your Printer Cleaning the paper-pick rollers Make sure that the transfer roll is installed before you begin this cleaning procedure. To clean the paper-pick rollers, you must use the cleaning tray from the cleaning kit. 1. Turn the printer off, then on again. 2. Remove the paper tray(s), and remove the paper or transparencies from one of the trays. When removing paper or transparencies, do not push the paper tray's metal plate down.
Caring for Your Printer 4. Open the cleaning tray. 5. Dampen the pad on the cleaning tray with isopropyl alcohol. Dampen the entire surface of the pad. 6. Slide the cleaning tray into the paper tray. As you slide the cleaning tray into position, press down the paper tray's metal plate slightly. When the cleaning tray is properly installed, the paper tray's metal plate presses up against the cleaning tray, holding it in place. 7.
4 Caring for Your Printer 8. Slide the paper tray (containing the cleaning tray) into the slot. If your printer has a lower tray assembly, slide the tray into the lower slot. 9. Press the TEST button on the back of the printer for 3 seconds. The printer attempts to load paper, bringing the paper-pick rollers in contact with the alcohol-dampened pad in the cleaning tray. 10. The JAM indicator blinks, indicating that the rollers have been cleaned. a.
Caring for Your Printer 4 To complete the paper-pick roller cleaning for printers with a lower tray assembly: 1. Remove the paper tray (containing the cleaning tray) from the lower slot. Dampen the pad on the cleaning tray again. 2. Insert the paper tray (containing the cleaning tray) into the upper slot. (Leave the lower slot empty for now.) 3. Press the TEST button on the back of the printer for 3 seconds.
4 Caring for Your Printer Cleaning the printer (every 5000 prints) Perform the next three procedures every 5000 prints. Note Turn off the printer before performing these three cleaning procedures. Cleaning the transfer roll sensor pad 1. Press the button to open the top cover. 2. Remove the transfer roll.
Caring for Your Printer 3. Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the transfer roll sensor. 4. Leave the transfer roll out and the top cover open. Go on to the next procedure.
4 Caring for Your Printer Cleaning the drum 1. To clean the drum, you must have the top cover open and the transfer roll removed. 2. Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the drum. Move the drum toward the front of the printer to access the entire surface of the drum as you clean. 3. When the alcohol on the drum is dry, put the transfer roll back into the printer and close the top cover.
Caring for Your Printer 4 Cleaning the exit rollers 1. Slide out the front cover and remove it. 2. Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the exit-feed rollers. Be sure to clean all three rollers. It is not necessary to move the rollers as you clean; clean only the exposed surface of the rollers. 3. Replace the front cover.
4 Caring for Your Printer 4-14 Phaser 220i and Phaser 220e Color Printers
Chapter 5 Supplies Always use Tektronix supplies Tektronix supplies for the Phaser 220 printer are developed and tested as a total system: printer, transfer rolls, and media. These components work together to produce consistent, high-quality color images. Use only Tektronix transparencies and transfer rolls. When printing with a 3-color or black transfer roll, use only Tektronix thermal-transfer paper.
5 Supplies Using plain paper Note When printing on plain paper, the sound of the printer is louder than for thermal-transfer paper. This is normal. The Phaser 220 printers give prints on standard laser paper the brilliant color quality previously available only with coated thermal-transfer papers. The excellent plain-paper printing capability of the Phaser 220 printers is possible through Tektronix' proprietary ColorCoat™ technology.
5 Supplies Use the correct paper tray for plain-paper printing If you use common laser paper for plain-paper printing, you must use a LETTER or A4 size paper tray. The standard trays supplied with the printer are for Tektronix perforated paper and transparencies (they are labeled LETTER PERF and A4 PERF). LETTER and A4 trays for plain paper must be ordered separately. If you use Letter or A4 size plain paper in a LETTER PERF or A4 PERF paper tray, the printer reports an error condition.
5 Supplies Recommended paper types Observe the following guidelines when selecting plain paper for use with the printer: ■ Many types of Bond, Text, and Book paper work well with the printer. For Bond paper, use a basis weight of 75 - 90 g/m2 (20 - 24 lb.); 75 g/m2 (20 lb.) is best. For Book paper, 75 g/m2 (50 lb.) is best. In general, avoid paper with a high rag content. ■ In general, smoother papers work better. Avoid using “fuzzy” papers with loose fibers.
Supplies 5 The following table lists a selection of papers that provide good results. Some office papers, especially in Europe, may be too rough to provide good print quality. For best results on plain paper, use Tektronix perforated premium laser paper. Recommended paper types Paper Basis weight Aussedat Rey Rdeerey (France) 100g/m2 Boise Cascade Laser 20 lb. Boise Cascade Laser 24 lb. Boise Cascade Xerographic 20 lb. Champion Bond 20 lb. Cross Point Laser/Recycled 24 lb.
5 Supplies Handling supplies 5-6 ■ Make sure that the paper trays are free of dust. Dust and dirt in a paper tray can be transferred to the paper, resulting in poor print quality. ■ Handle paper and transparencies at the edges to avoid fingerprints. ■ Store paper and transparencies in the original, dust-free package. ■ Handle transparencies with both hands to avoid creases, which can result in poor print quality.
Supplies 5 Removing a used transfer roll Note Negative images of all prints remain on the used transfer roll. If this is a security risk, dispose of the used transfer roll properly. Every time you replace a transfer roll, you must clean three printer components. This cleaning is user care that helps ensure reliable operation and uniformly high print quality. Cleaning instructions are provided with each transfer roll.
5 Supplies 5-8 Phaser 220i and Phaser 220e Color Printers
Chapter 6 Troubleshooting Clearing transfer roll jams 1. Push the button and open the printer's top cover. 2. Lift out the transfer roll. Check the roll for tears and wrinkles. (If the roll is damaged, replace it with a new one.) Straighten the roll and put it back in. Make sure the transfer roll is properly installed: the black band is on the left, with the unused end in the back of the printer.
6 Troubleshooting Clearing paper jams If a paper jam occurs, the JAM indicator comes on. Follow these steps to remove the jam: 1. Remove the paper tray(s). 2. Carefully remove any jammed paper from the paper tray slot(s) and replace the tray(s). Caution Be careful not to scratch the curved plastic parts inside the front cover. Scratches in this area could cause paper jams. 3. Slide out the front cover and remove it. 4. Remove any jammed paper from inside the printer and replace the front cover.
Troubleshooting 6 To remove paper from the drum: 1. Push the button and open the printer's top cover. 2. Remove the transfer roll. 1 2 8869-37 Caution Note Be careful not to scratch the drum. Scratches can affect print quality. If you getting frequent jams when using thermal-transfer paper or transparencies, make sure you are using Tektronix media (order from the supplies information sheet that is shipped with your printer).
6 Troubleshooting 3. Turn drum toward the front of the printer until the edge of the paper is visible. Note If you have not yet found any paper jammed in the printer, the printer has failed to pick up the paper (reported as a paper jam). cleaning the paper-pick rollers should fix the problem. See “Cleaning the paper-pick rollers” on page 4-6. 4. The paper is clamped to the drum. If you pull the paper out without releasing the clamp, you may tear the paper and leave some pieces inside the printer.
6 Troubleshooting Problems and solutions If you can't make a print Note When using a printer with a lower tray assembly, make sure that the door covering the upper slot is closed before you try to make a print from the lower tray. You cannot print from the lower tray with the door open. Printer not operating Make sure you plugged in the printer and turned it on. Make sure you connected the interface cable properly and set the rear panel switches correctly.
6 Troubleshooting To verify that your computer can communicate with the printer, use one of these methods: ■ If you have a Macintosh, make sure you have the correct driver installed and that you have selected the printer in the Chooser. If the printer's name does not appear in the Chooser, your LocalTalk or EtherTalk connection may be faulty. (See also “Printer doesn't appear in the Chooser” on page 6-7. You can use the Print Directory command to send a file to the printer without using an application.
6 Troubleshooting Printer doesn't appear in the Chooser Make sure the printer is turned on and the cables are correctly attached. Check the termination (refer to the documentation for your Ethernet adapter or LocalTalk connector for information on termination). Make sure you have the correct zone selected in the Chooser before looking for the printer's name in the list of printers.
6 Troubleshooting Media problems Frequent paper-picking errors Be sure to fan the paper or transparencies before installing them in the paper tray. This is especially important for transparencies and perforated paper. If you still experience paper-picking errors, clean the paper-pick rollers. For details, see “Cleaning the paper-pick rollers” on page 4-6.
6 Troubleshooting Problems with image size and position Off-set images Check your application for correct image sizing. Cut-off images Check your application for image sizing. If you are using non-perforated plain paper, make sure you are using a Phaser 220 driver and have selected Letter or A4 as the paper size. If you select Letter Perf or A4 Perf and print on non-perforated paper, the image may be cut off.
6 Troubleshooting Print quality problems Plain paper prints have dull, faded colors and significant dropout If plain paper prints have dull, faded colors and significant dropout (areas where the wax does not adhere to the paper), make sure that you are using a ColorCoat™ transfer roll; the thermal-wax transfer roll does not print well on plain paper. If a transfer roll has a clear panel after every three colored panels, it is a ColorCoat™ transfer roll.
Troubleshooting 6 Black-and-white instead of color ■ Make sure that a color transfer roll is installed in the printer. ■ If you have a Macintosh, make sure you are using the Phaser 220i or Phaser 220e driver or the latest Apple LaserWriter printer driver (version 6.0.7 or higher), which supports color PostScript. Make sure Color/Grayscale is selected in the Print dialog box. Some applications require special files to print in color. Make sure that these files are properly installed.
6 Troubleshooting Startup page prints even though it is disabled The printer's power-up self-test can detect problems that do not necessarily make the printer completely inoperable. Examples of these non-fatal errors include faulty printer ports and some memory failures. If the printer detects a non-fatal error at power-up, the startup page prints, even if you have disabled it. In this case, the page contains one or more of the error messages listed in the following table.
Troubleshooting 6 Generating the configuration page The Phaser 220 can generate a configuration page that contains useful information for installation and troubleshooting. There are two ways to generate the configuration page: ■ Use the printer’s rear panel DIP switches. 1. Set Switches 2, 3, and 4 down. 2. After about five seconds, set Switch 4 up (leave Switches 2 and 3 down). The printer generates the configuration page as soon as the switches are set (you do not have to reset the printer).
6 Troubleshooting Whom to call for help Call your dealer or a Tektronix sales representative for assistance, or in the U.S.A. and Canada, call the Customer Support Hot Line at Tektronix at 1-800-835-6100. The Customer Support Hot Line is staffed from 6:00 am to 5:00 pm Pacific Time. To avoid peak hours, call before 11:00 am or after 2:00 pm Pacific Time. For technical support outside the United States and Canada, contact your local Tektronix dealer or Tektronix sales representative.
Troubleshooting 6 To order a technical support catalog listing all available HAL articles, call (503) 682-7450 directly from any phone (24 hours/day, from anywhere in the world). In the United States and Canada, call toll-free 1-800-835-6100 (6:00 am — 5:00 pm, PST) and ask to be transferred to HAL. To order a HAL catalog or document, do the following: 1. Note Before you call, write down the area code and phone number for your fax machine.
6 Troubleshooting 6-16 Phaser 220i and Phaser 220e Color Printers
Chapter 7 Front and Rear Panels Rear panel (Phaser 220e) 1. Status indicator 2. DIP switches 3. LocalTalk connector 4. Serial connector 5.
7 Front and Rear Panels Rear panel DIP switches (Phaser 220e) Phaser 220e rear panel DIP switches Switch Function Settings 1 Reset/run Up: The printer resets and does not accept data while the switch is in this position. Down. The printer runs a self-test, then proceeds to run normally. Leave the switch down for normal operation. 2, 3, and 4 Serial port Color correction Configuration page See the next table, “Phaser 220e DIP Switches 2, 3, and 4.
Front and Rear Panels Note 7 If your printer is on a network and you have changed rear panel Switches 2, 3, and 4 for color correction, make sure you tell other users on the network, since the color correction affects all prints made with non-Tektronix drivers or the Use Printer Setting option in the Tektronix drivers. Color correction selections made in the Phaser 220 driver take priority over selections made by setting the printer’s rear-panel DIP switches. Rear panel (Phaser 220i) 1.
7 Front and Rear Panels Rear panel DIP switches (Phaser 220i) Phaser 220i rear panel DIP switches Switch Function Settings 1 Reset/run Up: The printer resets and does not accept data while the switch is in this position. Down. The printer runs a self-test, then proceeds to run normally. Leave the switch down for normal operation. 2, 3, and 4 Configuration page Sample prints See the table, “Phaser 220i DIP Switches 2, 3, and 4” on page 7-5.
Front and Rear Panels 7 Phaser 220i DIP Switches 2, 3, and 4 Switch 2 Switch 3 Switch 4 Function Down Down Down Default, normal operation Up Down Down For qualified service personnel Down Up Down For qualified service personnel Up Up Down For qualified service personnel Down Down Up Prints configuration page* Up Down Up Enables printing of sample prints at power-up Down Up Up Not used Up Up Up Not used *To print the configuration page, first set Switches 2, 3, and 4 dow
7 Front and Rear Panels Front panel (Phaser 220i and Phaser 220e) ERROR JAM MEDIA RIBBON COVER READY POWER 8869-26 Indicator On Blinking Off POWER The POWER switch is on. Not applicable. The POWER switch is off, the printer is unplugged, or the power supply has failed. READY The printer is ready for operation. The printer is processing or printing an image. The printer is not ready, or there is an error. ERROR The print engine has an error that is not user-correctable.
Appendix A Technical Notes Printer ports Parallel port The printer has a standard unidirectional, byte-wide parallel, synchronous port. When you use the parallel port, be sure to type this command at the PC (if LPT1 is not available, use LPT2): MODE LPT1:,,P The table on the next page shows the parallel port's connected pins. Other pins are not connected. Signal names ending with a dash (-) are asserted low.
A Technical Notes Parallel port signal descriptions A-2 Signal name Pin # Return pin Signal source Description DSTRB- 1 19 Host Pulsed low for .
Technical Notes A Serial port Phaser 220i and Phaser 220e serial ports provide an RS-232 interface connection to PC's and other hosts. The serial port has these built-in default settings. Default serial port settings Serial parameter Variable setting (factory default) Fixed setting Baud rate 9600 1200 Flagging Software (XON/XOFF) Software (XON/XOFF) Parity None Space Data bits 8 7 Check parity False False Protocol Normal Normal Some PC's and Unix hosts do not support Space parity.
A Technical Notes Serial port signals The table shows the Phaser 220i and Phaser 220e serial port's connected pins. The other pins are not connected.
Technical Notes A Specifications Temperature o o o o Operating: 15 C to 35 C (59 F to 95 F) o o o o Non-operating: 0 C to 40 C (32 F to 104 F) o o Storage: (without paper, transparencies, or transfer roll): -20 C to +60 C o o (-4 F to +140 F) Humidity Operating: 20% to 80% Relative Humidity, non-condensing Non-operating: 10% to 90% Relative Humidity, non-condensing Altitude Operating: 0.8942 kg/m. Minimum air density (about 0 to o 15,000 feet at 25 F) Non-operating: 0 to 50,000 ft. pressure alt.
A Technical Notes Dimensions with lower tray assembly Height: 36.8 cm (14.5 ins.) Depth: 47.6 cm (18.8 ins.) Width: 34.0 cm (13.4 ins.) Weight without lower tray assembly 18.1 kg (40 lbs.) Weight with lower tray assembly 23.6 kg (52 lbs.
Technical Notes A Standard transfer roll capacities Black transfer roll: 880 prints 3-Color transfer roll: 342 prints ColorCoat™ transfer roll: 214 prints Safety and emissions standards FCC Part 15, Subpart J “Class B” verified. VDE 0871 Class B, verified. CISPR 22 Class B, verified UL 1950, listed. CSA 220, certified. EN60950/IEC 950, TUV licensed. EN55022. Vfg 243.
A Technical Notes A-8 Phaser 220i and Phaser 220e Color Printers
Appendix B Expanding Your Printing System Upgrade kits 4690F4M 4-Mbyte SIMM for adding memory. (See “Advantages of adding memory” on page B-2. 4681FTA Lower tray assembly with A-size (U.S.) paper tray. For metric A4-size paper tray, order 4681FTA Option 01. 4681F1F Font SIMM (Phaser 220e only; adds 22 fonts for a total of 39). 4680FP1 Ethernet hardware upgrade kit; includes EtherTalk and Novell NetWare protocols. (Phaser 220i only).
B Expanding Your Printing System Advantages of adding memory The following table summarizes the memory configurations for Phaser 220 printers: Memory configurations for Phaser 220 printers Memory Phaser 220i Phaser 220e Standard 10 Mbytes 8 Mbytes (max.) Add one 4-Mbyte SIMM 14 Mbytes (max.) NA The total amount of memory installed in the printer is reported on the startup page and on the configuration page.
B Expanding Your Printing System Adding a hard disk for font storage (Phaser 220i only) With the Phaser 220i, you can connect one or more Small Computer System Interface (SCSI) external hard disks to the printer and use them for additional font storage. Once you download a font to the external disk, the font remains there until you remove it. Compatible hard disks The Phaser 220i can use most SCSI hard disks that support the full SCSI command set.
B Expanding Your Printing System Initialization -- Unless the disk is already formatted for operation with a PostScript printer, you have to initialize (format) the disk after connecting it to the printer. The Phaser 220 diskettes contain utilities to help you initialize the disk and download fonts to it. For instructions on how to use the utilities, refer to the manual Phaser 220 Drivers and Utilities Printing Reference. SCSI ID number -- The printer's SCSI number is 7.
Expanding Your Printing System B Connecting one disk Make sure that the computer, printer, and external disk are turned off before you connect or disconnect a SCSI cable. 1. Phaser 220i printer with a built-in SCSI terminator 2. SCSI port 3. External disk SCSI port 4. Terminator (not required if the disk has a built-in terminator) Each disk must have a unique SCSI ID number. Do not turn on the printer or disk until each disk has a unique number.
B Expanding Your Printing System Connecting multiple disks Make sure that the computer, printer, and external disks are turned off before you connect or disconnect a SCSI cable. 1. Phaser 220i printer with a built-in SCSI terminator 2. SCSI port 3. External disks 4. Terminator (not required if the end disk has a built-in terminator; the middle disk must not have an internal terminator) Each disk must have a unique SCSI ID number.
Appendix C Moving Your Printer Changing the line voltage If you move the printer to a country that uses a line voltage different from the printer's factory setting, you can change the line voltage to the appropriate setting by using the line voltage selector switch. Do not plug in the printer until the line voltage selector switch is properly set. For your safety, do not remove the cover from the printer. The line voltage selector switch is located next to the On/Off switch.
C Moving Your Printer Repacking your printer 1. Turn off the printer; remove all cords and cables. 2. Push the button to open the top cover. Note To keep your warranty valid, you must ship the printer in its Tektronix shipping box. Call Tektronix if you need a replacement box. Also, if you are returning the printer for service, call Tektronix for a return authorization number. 3. Replace the packing material on both sides of the drum. 4. Remove the paper tray(s) and transfer roll.
Moving Your Printer 6. If the printer has a lower tray assembly, make sure that the lower tray assembly cable is disconnected. 7. Lift the printer up and away from the lower tray assembly. 8. Repack the printer in the Tektronix shipping box. Keep the printer level when moving.
C Moving Your Printer C-4 Phaser 220i and Phaser 220e Color Printers
Appendix D Regulatory Information Canadian EMC (Electromagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
D Regulatory Information Declaration of conformity Tektronix, Inc. Graphics Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A.
Regulatory Information D FCC Class B device (for 115 VAC equipment) The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with Tektronix' instructions, it may cause interference with radio and television reception. This equipment has been tested and verified to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
D Regulatory Information Material Safety Data Sheet Proper management of environmental resources protects the well-being of our employees, customers, shareholders, and the communities we are a part of worldwide. Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws, regulations, and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate.
D Regulatory Information Section III – Hazards identification Potential Health Effects: Eyes: Non-irritating. Skin: Non-irritating. Inhalation: Not considered a route of exposure. Ingestion: Not considered a route of exposure. Section IV – First aid measures This material is a coated film. No medical emergency is foreseen when product is used as intended. Section V – Fire fighting measures Flammable Properties: Flash point: Not applicable.
D Regulatory Information Section VIII – Exposure control – personal protection Exposure Guidelines: No PEL or TLV established. Engineering Controls: No special controls necessary. Eye Protection: None needed. Skin Protection: None needed. Section IX – Physical and chemical properties Appearance: Coated, flexible film. Odor: None. Solubility: Not soluble in water. Section X – Stability and reactivity Stability: Stable. Incompatibility With Other Materials: None expected.
D Regulatory Information Section XV – Regulatory information SARA Title III: 311/312 Hazard Categories: None applicable. 313 Reportable Ingredients: None. California Prop. 65: None of the components of this film appear on the California Proposition 65 list of chemicals known to cause cancer or reproductive toxicity. Canadian WHMIS: The film meets the requirements of a “manufactured article” under Canadian Workplace Hazardous Materials Information System. and therefore no MSDS or label is required.
D Regulatory Information D-8 Phaser 220i and Phaser 220e Color Printers
Index Numerics 4511A 2-18 A AppleTalk 2-13 automatic language switching 3-14 AutoSelect 3-8 B baud rate, setting A-3 black and white 6-11 C Chooser printer doesn't appear 6-7 select printer 3-1 cleaning 4-1 drum 4-12 exit rollers 4-13 kit 4-3 paper-feed rollers 4-5 paper-pick rollers 4-6 to 4-9 thermal head 4-4 transfer roll sensor pad 4-10 color correction 3-11 TekColor 3-2, 3-3 ColorCoat 5-2 COM port, setting up 2-29 configuration page 6-13 connecting power 2-19 COVER indicator 7-6 customer support 6-1
indicators at power-up 2-20 front panel 7-6 rear panel 2-21 installation connecting the printer 2-12 to 2-22 installing drivers 2-23 to 2-26 setting up PC ports 2-29 setting up the printer 2-6 to 2-11 ISO 1-1 J JAM indicator 7-6 L language switching 3-14 line voltage selector switch C-1 line voltage, changing C-1 loading paper 2-8 loading transparencies 2-8 LocalTalk connecting 2-13 problems 6-7 lower tray assembly 2-5 using two paper trays 3-8 LPT port, setting up 2-28 M margins 3-6, 3-7 incorrect 6-9 t
ports, computer 2-28, 2-29 ports, printer Ethernet 2-12, 2-18 LocalTalk 2-13 parallel 2-15, A-1 serial 2-16, A-3 speed 3-16 PostScript fonts 3-12 PostScript language files, to change serial port settings A-3 POWER indicator 7-6 power, connecting 2-19 power-up 2-20 print area 3-6, 3-7, 3-16 print count 4-2 print modes 3-10 print size 3-6, 3-7, 3-16 printer name 3-1 printing from a Macintosh 3-1 from a PC (DOS) 3-4 from a PC (Windows) 3-3 from a workstation 3-5 time 3-16 timeout 6-7 screen fonts, Macintosh 3
transfer roll sensor pad, cleaning 4-10 transparencies handling 5-6 jams 6-2 to 6-4 loading 2-8 picking errors 6-8 troubleshooting cut off images 6-9 frequent paper-picking errors 6-8 image prints in black and white instead of color 6-11 image prints over perforations 6-9 image shifts or margins incorrect (Macintosh) 6-9 margins too big with perforated paper or transparencies 6-9 off-set images 6-9 print job does not finish 6-7 printer doesn't appear in the Chooser 6-7 printer not operating 6-5 prints have
