User's Manual

User Manual
10
1.4 Troubleshooting
Q: The “Next” button is not activation after I connected my Smartphone to doorbell during
doorbell setup.
A: 1. Go back to the WiFi setting page to make sure it is connected with Doorbell
Camera_XXX.
2. If you have 3G/4G network connection, please turn off it and then try again.
Q: After finish the setup procedure, the button indicator flashes red on Doorbell Camera.
On Cloud2door App, the red circle with a X appears on doorbell icon.
A: When the button indicator flashes red slowly, it means that doorbell doesn’t connect to
network. It usually happens what a wrong password entered to cause Home WiFi router
connection failed. Please follow these steps to reconnect Doorbell Camera to Home WiFi
router again.
Step 1: Click
(menu) at upper right corner, then select System Settings ->
Cloud2door Settings (you need to wait for connection time out.) -> Device Settings ->
Remove doorbell.
Step 2: Pressing the call button for ten to fifteen seconds to enter Discovery mode
(button indicator flashes red and green).
Step 3: Click “Add your new Doorbell Camera”, and then follow steps for final Setup.