Trouble Shooting Guide

25
Solution
- Switch on WiFi using button 14
on PU
- Input correct password in app
- Swith off home router and reboot
after 1 min
- Perform set up process again “start
with pairing to add camera”
- Change to another ISP that has
bandwidth over 20 Mbps
- Switch off and then swith on camera
again
- Change connecting to another router
or use 4G cellular network to view
baby
- Disconnect some other devices from
your router
- Change to view baby with lower
resolution(e.g. instead of 1080p HD
smooth, SD or 720p )
- Adjust mic sensitivity higher using
PU
- Move the camera and PU closer
together
- Adjust mic sensitivity lower using PU
- Perform pairing again
- Check if camera is switched on
- Move the camera and PU closer
together
- Set the high and low emperature
limit around 5˚C difference from
current reading
- Short press hold buttom 21 on
sensor mat control box
- Adjust sensitivity using movement
sensitivity knob 20 such that the
movement indicator 19 blink in
pace with baby’s breathing
- Take immediate care of baby and
consult doctor
Possible Causes
- Camera WiFi is off
- Password is incorrect
- Home router is down
- Camera is not connected to
router
- Your home internet has
network bandwidth of less than
8 Mbps
- Camera operating system is
crashed
- Your phone is connected to a
router probably with firewall
- Too many devices using same
router as your camera
- Your internet bandwidth is not
enough to support HD image
- Mic sensitivity is too low
- Distance between camera &
PU exceeds the operationg
range and ultra safe mode is
ON
- Mic sensitivity is too high
- Pairing is not successful
- Camera power is cut off
- Distance between camera &
PU exceeds the operationg
range
- The high and low temperature-
limit is set too close to the
current reading in app
- Baby is not in the crib
- Sensitivity of sensor mat is not
properly set
- Baby’s breathing is abnormal
Problem
Unable to see baby's
image in app
Image of baby is not
smooth but always
freezed
Parent unit unable to
receive audio from
camera
Audio always
transmitting
Out-of-range alarm
always on
Temperature alarm
always on
Icon always show
flashing and alarm
heard
TROUBLE SHOOTING GUIDE