User Manual

1062 User Guide.doc 1062
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Page 38 of 39
6 Troubleshooting
Symptoms Possible Cause Action
Nothing happens when
the yellow button is
pressed.
If no LEDs are on the
battery may be flat.
Fit a fully charged
battery, or charge the
Handscanner.
The Handscanner may
have been configured to
exclude barcodes.
Check the Handscanner
configuration using the
Desktop Configuration
software.
If the Blue LED is not lit
continuously the
Handscanner will only
operate in Batch Mode.
Connect the Bluetooth
link to the Handscanner
or use the Desktop
Configuration software
to enable Batch Mode.
The Handscanner scans
but does not vibrate or
beep.
The Handscanner may
not be configured for the
barcode symbology in
use.
Check the Handscanner
configuration using the
Desktop Configuration
software.
The vibrate and beep
functions may have
been disabled.
Check the Handscanner
configuration using the
Desktop Configuration
software.
The barcode symbol
may be damaged.
Try again with an
undamaged barcode.
The Handscanner may
not be at the correct
distance from the
barcode or transponder.
Change the distance or
angle between the
Handscanner and the
barcode or transponder.
The battery may be low. Fit a fully charged
battery, or charge the
Handscanner.
The red and green
LEDs light during
charging.
The battery pack has a
fault.
Replace the battery
pack.
The battery pack
temperature is outside
recommended limits.
Ensure that charging
only occurs between
0°C and 45°C.