User's Manual

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Navigate through the Screen Describer list by using the thumb keys and activate the element of your
choice to select it.
All other functions on your Touch are disabled when you are in the Screen Describer window. Exit key
describer by pressing the Back button or SPACE with E.
5.6 Troubleshooting
5.6.1 BrailleNote Touch does not power on
Press and hold the Power button. If your BrailleNote still does not turn on, your battery may need
recharging.
Connect the provided USB cable with the power supply into a power outlet or just the USB cable into a
running computer. If the battery was completely discharged, it may take a few minutes before the
device shows any signs of activity.
Refer to Chapter 17 for additional details.
5.6.2 There is no visual display
If your tablet is working but there is no image on the screen, the visual display may have been turned
off. You can easily turn it back on by pressing SPACE with the Next thumb key. If the visual display was
turned off, you should hear and read a message saying: visual display on.
5.6.3 There is no text-to-speech
If you can hear all sounds from your BrailleNote except for the text-to-speech voice, speech may have
been turned off. You can easily turn it back on by typing SPACE with the Previous thumb key. If you hear
nothing at all, ensure your music volume level is up higher than 0. Turn up the volume by using the
volume keys on the side of your BrailleNote, or press ENTER with DOT 4 repeatedly.
5.6.4 Other problems
If you find yourself with a problem you can’t seem to resolve, try restarting your BrailleNote Touch
normally.
If you are unable to power off normally, or if your BrailleNote Touch is frozen, press and hold the power
button for 10 seconds to perform a hard shutdown. Once your BrailleNote Touch is shut down, power it
on again to see if the problem is resolved.
If the problem is not resolved, please contact technical support at the following numbers or email
addresses:
Global: [e-mail]