User's Manual

BrailleNote Apex BT User Guide
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14.10 Troubleshooting.
Connection to ActiveSync over Ethernet fails, however, Internet connection (mail, browser etc) via
DSL or Cable Modem works:
Is there a firewall program (such as Zone Labs ZoneAlarm, or Norton Personal Firewall) on the
PC? If so, have the appropriate ports been opened?
Has "Allow network (Ethernet) and Remote Access Service (RAS) server connection with this
desktop computer." been checked in the ActiveSync Connection Settings dialog?
If you have any troubles with ActiveSync once you have set it up, try deleting the partnership and
creating a new one. This allows you to reset all the settings in ActiveSync. Alternatively, try a reset
on the BrailleNote BT with no keys held down.
14.11 Firewalls.
If there is a firewall in use on your network, disable any firewall blocking for the IP address of the
BrailleNote BT. This may require setting a static IP address for the BrailleNote BT, depending on
the firewall in use on the network.