User Manual

12
TROUBLE SHOOTING
The following table provides solutions for problems you may encounter
as you use your Technivorm Moccamaster. If you do not find a solution
to your specific problem, or the problem persists after troubleshoot-
ing, please contact Technivorm-Moccamaster Customer Service at
1.855.662.2200.
Problem Possible Cause solution
Brewer not working;
lights not illuminated
Power supply Check to ensure brewer is plugged into outlet.
Power light is on,
but coffee maker is
not working
Thermal carafe is not
properly in place
Place carafe snugly against white button
at base.
Mineral buildup in
heating element
See descaling instruction in manual.
Brew basket is
overflowing*
Manual drip-stop
is in closed position
Move switch on brew-basket to open position.
Thermal carafe is not
keeping coffee hot
Defective thermal carafe
Contact authorized service center
for replacement.
Possible damage to carafe
vacuum seal
Hot-plate stays on after
brewing is complete
Your brewer has manual
power off switch
Manually turn power switch off. Some models
have optional “auto-off” where power switch
shuts off hot-plate in 100 minutes.
Coffee tastes
weak or bitter
Incorrect amount of
coffee used in brewing
To brew to SCAA Gold Cup Standard use
2 Tbsp. coffee for every 6 oz. cold water.
Incorrect grind of coffee
Technivorm Moccamaster filtered drip grind
should be on the coarser side. The grind
affects the extraction of coffee soluables,
which affects the flavor of your brewed coffee.
Brew cycle is taking
more than 6 minutes
to complete.
Coffee brewer needs
to be descaled
See descaling instruction in manual.
Water dripping out
very slowly.
The brewer may be
clogged with mineral
deposits and needs to
be descaled
See descaling instruction in manual.
Glass tube in water
reservoir is cloudy
Brewer needs
to be descaled
See descaling instruction in manual.
MOCCAMASTER MODELS
* NOTE: Clogging and backing up of water and/or coffee in the filter basket can
occur under any or a combination of any of the following conditions: the use
of too finely ground coffee, using two or more paper filters, using the gold mesh
filter in conjunction with a paper filter or not properly cleaning oils or grounds
from the gold mesh filter, or allowing coffee grounds to spill over the filter.