SETUP AND USER GUIDE Technicolor TG587n v3
SETUP AND USER GUIDE Technicolor TG587n v3
Copyright Copyright ©1999-2012 Technicolor. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
CONTENTS 1 Getting Started ......................................................................................................... 3 1.1 Features at a Glance ................................................................................................................................. 4 1.2 User Scenarios ............................................................................................................................................5 1.3 Components ...........................................
CONTENTS 7.1 The Network File Server ......................................................................................................................... 51 7.2 The UPnP AV Media Server ................................................................................................................. 54 7.2.1 Configuring the UPnP AV Media Server ................................................................................................................. 55 7.2.2 Using the UPnP AV Media Server ......
ABOUT THIS SETUP AND USER GUIDE About this Setup and User Guide In this Setup and User Guide The goal of this Setup and User Guide is to show you: Set up your Technicolor Gateway and local network Configure and use the main features of your Technicolor Gateway. For more advanced scenarios and features visit the documentation pages on www.technicolor.com. Used Symbols The danger symbol indicates that there may be a possibility of physical injury.
ABOUT THIS SETUP AND USER GUIDE 2 DMS-CTC-20101206-0017 v2.
1 GETTING STARTED 1 Getting Started Introduction This chapter gives you a brief overview of the main features and components of the Technicolor Gateway. After this chapter we will start with the installation. Do not connect any cables to the Technicolor Gateway until instructed to do so. DMS-CTC-20101206-0017 v2.
1 GETTING STARTED 1.1 Features at a Glance Introduction This section provides a brief overview of the main features of your Technicolor Gateway. Internet connection features Broadband Internet access via the integrated DSL modem. The first chapters describe how to connect your Technicolor Gateway to the Internet. Broadband Internet access via the Gigabit WAN port. The first chapters describe how to connect your Technicolor Gateway to the Internet.
1 GETTING STARTED 1.2 User Scenarios Scenarios Depending of the architecture of your home network, you can use the Technicolor Gateway in either of the following scenarios: DSL Gateway Local Router DSL Gateway The Technicolor Gateway is connected to the DSL network of your service provider and brings the Internet to your home. Internet Technicolor Gateway Local Router The Technicolor Gateway is placed behind another gateway or modem.
1 GETTING STARTED 1.3 Components Overview This section provides an overview of the different components of the Technicolor Gateway: Topic 6 Page 1.3.1 Power 7 1.3.2 Local Network Connection 8 1.3.3 Broadband Connection 9 1.3.4 Buttons 10 1.3.5 Status LEDs 11 DMS-CTC-20101206-0017 v2.
1 GETTING STARTED 1.3.1 Power Overview Power inlet The power inlet ( ) allows you to connect the power supply. Only use the power supply delivered with your Technicolor Gateway. Power switch The power switch ( ) allows you to power on/off your Technicolor Gateway. To power the Technicolor Gateway on or off, press the power switch for two seconds and then release it. The Technicolor Gateway is powered off when none of the status LEDs are lit. DMS-CTC-20101206-0017 v2.
1 GETTING STARTED 1.3.2 Local Network Connection Overview Wireless Access Point The built-in WiFi-certified wireless access point provides wireless access to your WiFi-certified wireless clients. For more information, see “5 The Technicolor Gateway Wireless Access Point” on page 39. Ethernet switch The Ethernet switch ( ) allows you to connect an Ethernet device (for example, a computer) to your local network. For more information, see “3.
1 GETTING STARTED 1.3.3 Broadband Connection Overview DSL WAN DSL port This port can be used to connect your Technicolor Gateway to your service provider’s DSL network. For more information, see “3.1 Connecting the Technicolor Gateway to your Service Provider’s Network” on page 18. WAN port This port allows you to use your Technicolor Gateway as Local Router. For more information, see “1.2 User Scenarios” on page 5. DMS-CTC-20101206-0017 v2.
1 GETTING STARTED 1.3.4 Buttons Overview Reset WPS button The WPS ( ) button allows you to add new wireless clients to your network in a swift and easy way, without the need to enter any of your wireless settings manually. For more information, see “5.1 Connecting Your Wireless Client via WPS” on page 40. ECO button The ECO ( ) button allows you to disable your wireless access point. You can do this when you do not have any devices that are connected to the wireless access point.
1 GETTING STARTED 1.3.5 Status LEDs Introduction On the front panel of your Technicolor Gateway, you can find a number of status LEDs, indicating the state of the device. Broadband Internet Ethernet Wireless WPS ECO ECO button LED The ECO ( ) button LED provides information about the overall state of your Technicolor Gateway. For more information, see “ECO button” on page 10. The other status LEDs are only activated when the Internet service is down.
1 GETTING STARTED Broadband LED (if you are using the DSL Gateway scenario) Colour State Description Green Solid on DSL line synchronised Blinking Trying to detect carrier signal or pending DSL line synchronisation Off Technicolor Gateway powered off.
1 GETTING STARTED 1.4 Preparing for the Installation DSL service requirements This section is only applicable if you are using your Technicolor Gateway as DSL gateway. For more information, see “1.2 User Scenarios” on page 5. Make sure that: Your service provider activated the DSL service on your telephone line by your service provider. You have the installation information (for example, user name, password, service profile,...) provided by your service provider at hand.
1 GETTING STARTED 14 DMS-CTC-20101206-0017 v2.
2 GUIDED INSTALLATION 2 Guided Installation Introduction In the guided installation, the Setup wizard on the Setup CD will assist you with the installation of your Technicolor Gateway. If you do not want to use the Setup CD or if the Setup CD is not included in your package, follow the installation procedure described in “3 Manual Installation” on page 17.
2 GUIDED INSTALLATION 6 Click Finish. 7 The CD menu appears. CD Menu On the CD Menu, you can click: Initial Setup to connect your computer to the Technicolor Gateway and configure your local network. Reconfigure my Technicolor Gateway to fully reconfigure your Technicolor Gateway. If you reconfigure your Technicolor Gateway via the CD menu, the Technicolor Gateway will be reconfigured from scratch. All your current settings will be lost.
3 MANUAL INSTALLATION 3 Manual Installation Installation This chapter will help you to manually install your Technicolor Gateway. Setting up your network Proceed as follows: 1 Connect your Technicolor Gateway to your service provider’s network. For more information, see “3.1 Connecting the Technicolor Gateway to your Service Provider’s Network” on page 18. 2 Power on the Technicolor Gateway. For more information, see “3.2 Powering on the Technicolor Gateway” on page 22.
3 MANUAL INSTALLATION 3.1 Connecting the Technicolor Gateway to your Service Provider’s Network Identifying your setup If you are using the Technicolor Gateway as: DSL Gateway, continue with “3.1.1 Setting up your Technicolor Gateway as DSL Gateway” on page 19. Local Router, continue with “3.1.2 Setting up your Technicolor Gateway as Local Router” on page 21. For more information, see “1.
3 MANUAL INSTALLATION 3.1.1 Setting up your Technicolor Gateway as DSL Gateway Introduction This section helps you to connect the Technicolor Gateway to your service provider’s network. Signal arriving at your home The Line signal that arrives at your home consists the following components: A Phone signal carrying the traffic for telephony. This Phone signal is only used for communication over the traditional telephone network (PSTN). Voice over IP communication will be carried by the DSL signal.
3 MANUAL INSTALLATION Connecting the cables Proceed as follows: 1 Take the DSL cable. This is the grey cable that is included in your box. 2 Plug one end of the cable in the grey DSL port on the back of your Technicolor Gateway. DSL 3 Plug the other end of the cable into the DSL/MODEM output port of your filter/splitter. 20 DMS-CTC-20101206-0017 v2.
3 MANUAL INSTALLATION 3.1.2 Setting up your Technicolor Gateway as Local Router Procedure Proceed as follows: 1 Take an Ethernet cable. If your box contains an Ethernet cable with red connectors, you can use that cable. 2 Plug one end of the cable in the red WAN port on the back of your Technicolor Gateway. WAN 3 Plug the other end of the cable into the Ethernet port of your Internet gateway/modem. The WAN port can only be used to connect your Technicolor Gateway to an Internet gateway/modem.
3 MANUAL INSTALLATION 3.2 Powering on the Technicolor Gateway Procedure Proceed as follows: 1 Connect the power cord to the power port of the Technicolor Gateway. 2 Plug the other end of the power cord into an electrical outlet. 3 The Technicolor Gateway automatically starts up. For more information about how to powering on/off the Technicolor Gateway, see “Power switch” on page 7. 4 Wait at least two minutes to allow the Technicolor Gateway to complete the start up phase. 22 DMS-CTC-20101206-0017 v2.
3 MANUAL INSTALLATION 3.3 Connecting Your Network Devices to the Technicolor Gateway Choose your connection method To connect your device via: A wireless connection, continue with “3.3.1 Setting up a Wireless Connection” on page 24. A wired connection, continue with “3.3.2 Setting up a Wired Connection” on page 25. DMS-CTC-20101206-0017 v2.
3 MANUAL INSTALLATION 3.3.1 Setting up a Wireless Connection The Technicolor Gateway access point Your Technicolor Gateway is equipped with a wireless access point that supports the following standards: IEEE 802.11n IEEE 802.11g IEEE 802.11b Requirements Your network device must be equipped with a WiFi-certified wireless client.
3 MANUAL INSTALLATION 3.3.2 Setting up a Wired Connection Requirements Both your network device (for example, a computer, a gaming console,...) and Technicolor Gateway must have a free Ethernet port. Your network device must be configured to obtain an IP address automatically. This is the default setting. Connection speed Ethernet port 4 is a Gigabit Ethernet port and has a maximum speed of 1 Gbps (Gigabit per second). The other Ethernet ports have a maximum speed of 100Mbps (Megabit per second).
3 MANUAL INSTALLATION 3.4 Configure the Technicolor Gateway Introduction If your service provider did not preconfigure your Technicolor Gateway, you may have to configure the Technicolor Gateway via its Graphical User Interface (GUI). Requirements JavaScript must be enabled on your web browser (this is the default setting). For more information, consult the help of your web browser. Procedure Proceed as follows: 1 Open your web browser.
3 MANUAL INSTALLATION 3.5 Setting Up the 3G Fall-Back WAN Connection Introduction Many SOHO (Small Offices, Home Offices) and SME (Small/Medium Enterprises) businesses choose DSL as their access technology for a Wide Area Network (WAN) connection because this is typically cheaper than using leased lines. A dropout of a DSL line can however have expensive consequences due to inaccessibility of the Internet and E-mail.
3 MANUAL INSTALLATION 3.5.1 Managing your Mobile Connection with the Technicolor Gateway GUI Introduction You can view and manage the parameters of your mobile connection via the Technicolor Gateway GUI. Procedure To manage your mobile USB connection via the Technicolor Gateway GUI: 1 Browse to the Technicolor Gateway GUI. For more information, see “4.1.1 Access” on page 33. 2 On the Broadband Connection menu, click Internet Services. 3 Click View more... for the mobile USB connection.
3 MANUAL INSTALLATION 3.5.2 Inserting a Mobile USB Adapter Procedure Once the mobile connection is configured you can proceed as follows to insert the mobile USB adapter: 1 Power off the Technicolor Gateway. If you do not power off the Technicolor Gateway first, the mobile USB adapter will not be detected. 2 Insert your SIM card into the mobile USB adapter. 3 Plug the mobile USB adapter in (one of) the USB port(s) of your Technicolor Gateway: 4 Power on the Technicolor Gateway. DMS-CTC-20101206-0017 v2.
3 MANUAL INSTALLATION 30 DMS-CTC-20101206-0017 v2.
4 CONFIGURATION TOOLS 4 Configuration Tools Configuration Tools You can use the following tools to configure your Technicolor Gateway: The Technicolor Gateway Setup CD allows you to configure your Technicolor Gateway and helps you to connect your computers to the Technicolor Gateway. For more information, see “2 Guided Installation” on page 15. The Technicolor Gateway GUI allows you to configure your Technicolor Gateway via your web browser. For more information, see “4.
4 CONFIGURATION TOOLS 4.1 Technicolor Gateway GUI Introduction The Technicolor Gateway Graphical User Interface (GUI) allows you to configure your Technicolor Gateway using your web browser. Requirements JavaScript must be enabled on your browser (this is the default setting). For more information, consult the help of your web browser. 32 DMS-CTC-20101206-0017 v2.
4 CONFIGURATION TOOLS 4.1.1 Access Accessing the Technicolor Gateway GUI Proceed as follows: 1 Open your web browser. 2 Browse to http://dsldevice.lan or to the IP address of your Technicolor Gateway (by default: 192.168.1.254). 3 If you have protected your Technicolor Gateway with a user name and password, the Technicolor Gateway will prompt you to enter these. Enter your user name and password and click OK. For more information, see “4.1.3 Protecting Access to the Technicolor Gateway” on page 36.
4 CONFIGURATION TOOLS 4.1.2 Components Overview Depending on your user right and location on the GUI, the following components can be available: 3 2 4 5 1 6 7 Label Description 1 Menu 2 Login section 3 Language bar 4 Notification area 5 Navigation bar 6 Content pane 7 Tasks pane Menu The menu consists of the following menu items: Home: Allows you to go back to the Technicolor Gateway home page. Technicolor Gateway: Provides basic information on the Technicolor Gateway.
4 CONFIGURATION TOOLS Login section In the login section you can see the current user name. By clicking the user name, you can: Change your password. Switch to another user. Language bar If more than one GUI language is available, a language bar is showed. This language bar allows you to change the language of the Technicolor Gateway GUI. Notification area The notification area displays: Error messages, indicated by a red traffic light.
4 CONFIGURATION TOOLS 4.1.3 Protecting Access to the Technicolor Gateway Introduction To prevent that every user on your local network can access the Technicolor Gateway, the Technicolor Gateway is secured with a user name and password. Default user name The default user name is Administrator. Default password The default password is either blank or the ACCESS KEY printed on the label of your Technicolor Gateway. This depends on the settings chosen by your Service Provider.
4 CONFIGURATION TOOLS 4.2 Backing Up/Restoring your Configuration Introduction Once you have configured your Technicolor Gateway to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems. Backing up your configuration Proceed as follows: 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 33.
4 CONFIGURATION TOOLS 4.3 Access From the Internet Modes To access your Technicolor Gateway from the Internet, you can choose between two modes: Permanent Mode (Remote Access): The remote session ends when you disable remote assistance or after restarting your Technicolor Gateway. Temporary Mode (Remote Assistance): The remote session ends when you disable remote assistance, after restarting your Technicolor Gateway or after 20 minutes of inactivity. To enable Remote Assistance / Remote Access.
5 THE TECHNICOLOR GATEWAY WIRELESS ACCESS POINT 5 The Technicolor Gateway Wireless Access Point Introduction This section will help you set up your wireless network. What you need to set up a wireless network To set up a wireless network, you need the following components: A Wireless Access Point (already integrated into your Technicolor Gateway) A Wireless client the device that you want to connect (for example, a computer, smartphone, network printer,...
5 THE TECHNICOLOR GATEWAY WIRELESS ACCESS POINT 5.1 Connecting Your Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your local network in a swift and easy way, without the need to enter any of your wireless settings (network name, wireless key, encryption type). Requirements Your wireless client must support WPS. Check the documentation of your wireless client for this. Both Windows 7 and Windows Vista Service Pack 1 have native WPS support.
5 THE TECHNICOLOR GATEWAY WIRELESS ACCESS POINT Blinking red This indicates that the Technicolor Gateway could not find your wireless client. Use the same procedure to try again (you do not need to wait until the LED turns off). Procedure for PIN code entry Proceed as follows: 1 Check the label on your Technicolor Gateway and write down the following information: The PIN code that is printed next to the WPS logo. 1234-5678 The Network Name. This is the default network name (SSID).
5 THE TECHNICOLOR GATEWAY WIRELESS ACCESS POINT 5.2 Connecting Your Wireless Client without WPS Before you start Before you can connect a wireless client (for example, a computer) to your wireless network you need to know the wireless settings that are currently used by the Technicolor Gateway, i.e.
5 THE TECHNICOLOR GATEWAY WIRELESS ACCESS POINT 5.3 Securing Your Wireless Connection Introduction You can protect the wireless communication between the wireless clients and your Technicolor Gateway with a wireless key. This means that: Only clients which use the correct Network Name (SSID) and wireless key can connect to your network. All data passing through your wireless access point is secured and encrypted. Encryption types Over the years a number of encryption types have been developed.
5 THE TECHNICOLOR GATEWAY WIRELESS ACCESS POINT 4 In the Security Mode list, select one of the following modes: WPA-PSK WPA2-PSK WPA-PSK + WPA2-PSK For more information, see “Encryption types” on page 43. 5 In the WPA-PSK Encryption Key box, type a the key of your choice. The key must be in one of the following formats: 8 to 63 alphanumeric characters. For example: MyKey123 8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F). For example: C54F48A5. 6 Click Apply.
6 SAVING ENERGY 6 Saving Energy Code of Conduct To prove its commitment to protect the environment, Technicolor has signed the Code of Conduct, a global agreement to reduce the power consumption of broadband access devices. For more information, see “6.1 Code of Conduct” on page 46. Technicolor power saving innovations To further reduce the power consumption, Technicolor has developed the ECO Manager.
6 SAVING ENERGY 6.1 Code of Conduct Power states Code of Conduct provides rules for the power consumption in: Full power state: This is the normal operation mode of the device, where all functionality is enabled. Low power state: When there is no user traffic on the device, the device should switch to low power mode. This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity.
6 SAVING ENERGY 6.2 ECO Manager Introduction The Technicolor Gateway constantly monitors the user activity and uses this information to optimise the power consumption: For example: The Technicolor Gateway reduces the clock frequency of the central processor when there is no or low user activity. This lowered clock frequency will result in a lower power consumption of the Technicolor Gateway. Switch the wireless interface to power reduction mode.
6 SAVING ENERGY On, press the ECO ( ) button until the ECO LED turns green or the Wireless LED is on. Zero power consumption If you will not be using your Technicolor Gateway for a longer time (for example: you are going on holiday), you should consider to turn off the Technicolor Gateway. This way no energy will be consumed at all. However, be aware that if you turn off the Technicolor Gateway, all services provided by the Technicolor Gateway that require access to the Internet will not be available.
7 SHARING CONTENT 7 Sharing Content Introduction The Technicolor Gateway allows you to share the content stored on your USB storage device with other users on your network or even access this shared content from the Internet. Features The Technicolor Gateway supports USB 2.0 The following file systems are supported: NTFS (optional) FAT32 FAT16 HFS+ (optional) EXT2/EXT3 (optional) You can connect up to five USB storage devices (via a USB hub).
7 SHARING CONTENT Configuration All servers are enabled by default. The only thing that you need to do is to plug your USB memory stick or external hard disk in (one of) the USB port(s) of your Technicolor Gateway. By using a USB hub, you can connect up to five USB mass storage devices to the Technicolor Gateway. Do not remove your USB storage device without stopping it first, otherwise data might be lost! For more information, see “7.5 Safely Removing your USB Storage Device” on page 62.
7 SHARING CONTENT 7.1 The Network File Server Introduction The Network Server allows you to share the content on your USB storage device(s) with other devices that are connected to your local network (mostly computers). These devices have read and write access to this USB device(s). Configuration The Network File Server is enabled by default and ready for use. To change the default settings, proceed as follows: 1 Browse to the Technicolor Gateway GUI.
7 SHARING CONTENT 3 An Explorer windows appears. The storage devices that are attached to your Technicolor Gateway are listed as folders. If the storage device has multiple partitions an index number will be added at the end (for example: Disk_a1 and Disk_a2). If multiple storage devices are inserted the first one is listed as Disk_a1, the second one as Disk_b1, and so on.
7 SHARING CONTENT 3 The following window appears: Select Guest and click Connect. 4 If prompted, select the partition that you want to open and click OK: 5 Your USB storage device is now mounted and is displayed on your desktop. DMS-CTC-20101206-0017 v2.
7 SHARING CONTENT 7.2 The UPnP AV Media Server Introduction Your Technicolor Gateway has a built-in DLNA-certified UPnP AV media server. This section describes how to use and configure this media server. UPnP AV UPnP AV (AV stands for Audio and Video) is a protocol especially designed to share media files on your local network.
7 SHARING CONTENT 7.2.1 Configuring the UPnP AV Media Server Introduction The Network File Server is enabled by default and ready to use. Enabling/disabling the UPnP AV Media Server Proceed as follows: 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 33. 2 On the Tools menu, click Content Sharing. 3 In the Navigation bar, click Configure. 4 Under UPnP AV Media Server, click Server Enabled. 5 Click Apply.
7 SHARING CONTENT 7.2.2 Using the UPnP AV Media Server Introduction The UPnP AV Media Server lists all audio, video and picture files located on the connected USB storage device. All UPnP AV renderers (for example, a DLNA-certified Set-Top box) that are connected to your network are able to view this list and play or view items from this list. On your UPnP AV renderer, the Technicolor Gateway’s UPnP AV media server will be listed as Technicolor TGXXX.
7 SHARING CONTENT 4 Windows Media Player starts up. Your Technicolor Gateway’s UPnP AV Media Server is listed on the left. This entry allows you to browse to your media files. DMS-CTC-20101206-0017 v2.
7 SHARING CONTENT 7.3 The FTP Server Introduction The Technicolor Gateway allows you to access your shared content by FTP. This can be useful if you want to be able to access your shared content from the Internet. Via FTP you can download and upload all types of files both from your local network and the Internet. Setting up the FTP server Proceed as follows: 1 Protect your account with a password. 2 Enable the FTP Server and select the managed partition.
7 SHARING CONTENT Result The Shared folder and its subfolders are now accessible using FTP. The other folders are not accessible via FTP. If you are connected to the Internet, the link to the FTP server is displayed under FTP Server: On the Technicolor Gateway network, you can also access the FTP server using its local address (192.168.1.253). Additional configuration Because most service providers use dynamic IP addresses, the IP address of your Internet connection may change frequently.
7 SHARING CONTENT 7.4 Managing your Shared Content Managed Partition If you select your drive or partition as managed partition, users only have access to the following folders: Media Shared All other folders will be hidden from the user. These hidden folders are still on the USB storage device, but you can not access them. If you connected more than one USB storage device, those devices will also be hidden. Media folder Use the Media folder to share your audio, video and picture files.
7 SHARING CONTENT 4 Under List of connected disks, click the radio button next to the partition you want to configure as Managed Partition. 5 Click Apply. Result The Technicolor Gateway creates following folders: Media: Use this folder to share your media files with others users on your network. You can store your media files in following subfolders: Movies Music Pictures Shared: Use this folder to share your other data with other users on your network.
7 SHARING CONTENT 7.5 Safely Removing your USB Storage Device Introduction If you just unplug your USB storage device from the Technicolor Gateway you may loose your data. To avoid this you must first stop your USB storage device. Stopping your USB storage device Proceed as follows 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 33. 2 On the Toolbox menu, click Content Sharing. 3 In the Navigation bar, click Configure. 4 Click Stop.
8 NETWORK SERVICES 8 Network Services In this chapter In this chapter we will take a closer look at following features: Topic Page 8.1 UPnP 64 8.2 Assigning a service (HTTP, FTP,...) to a Computer 71 8.3 Dynamic DNS 73 “8.4 Network Time Server” on page 74 74 Feature availability Depending on the configuration offered by your service provider, some features may not be available on your Technicolor Gateway. For more information, contact your service provider. DMS-CTC-20101206-0017 v2.
8 NETWORK SERVICES 8.1 UPnP Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator. Supported Operating Systems The following operating systems support UPnP: Windows 7 Windows Vista Windows XP If your computer is running Windows XP, you first have to install the UPnP component. For more information, see “8.1.
8 NETWORK SERVICES 8.1.1 Accessing Your Technicolor Gateway via UPnP Windows 7/Vista If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Technicolor Gateway (displayed as Technicolor TGXXX) and click View device web page. 4 The Technicolor Gateway GUI appears. Windows XP If you computer runs Windows XP: 1 Go to My Network Places.
8 NETWORK SERVICES 8.1.2 Managing your Internet connection via UPnP Applicability This section only applicable if you are using a PPP connection to the Internet. Windows 7/Vista If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Technicolor Gateway (displayed as Technicolor TGXXX). 4 If you are currently: Connected to the Internet, click Disable to disconnect from the Internet.
8 NETWORK SERVICES 3 The Network Connections window appears; 4 If you right-click the Internet Connection icon, you can connect/disconnect your connection to the Internet. Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. This feature is enabled by default. For more information, see “8.1.3 Configuring UPnP on the Technicolor Gateway” on page 68. DMS-CTC-20101206-0017 v2.
8 NETWORK SERVICES 8.1.3 Configuring UPnP on the Technicolor Gateway Introduction On the Technicolor Gateway GUI you can: Enable/Disable UPnP. Enable/Disable Extended Security. Enable/Disable UPnP Proceed as follows: 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 33. 2 On the Toolbox menu, click Game & Application Sharing. 3 Under Universal Plug and Play: Select the Use UPnP check box, to enable UPnP.
8 NETWORK SERVICES 8.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel. 2 The Control Panel window appears. Click Add or Remove Programs. 3 The Add or Remove Programs window appears. Click Add/Remove Windows Components.
8 NETWORK SERVICES 2 Select (Settings >) Control Panel > Add or Remove Programs. 3 In the Add or Remove Programs window, click Add/Remove Windows Components. 4 The Windows Components Wizard appears: Select Networking Services in the Components list and click Details. 5 The Networking Services window appears: Select Internet Gateway Device Discovery and Control Client and click OK. 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard.
8 NETWORK SERVICES 8.2 Assigning a service (HTTP, FTP,...) to a Computer Introduction The Technicolor Gateway allows you to use one Internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer were connected to the outside world. Issue When the Technicolor Gateway receives an incoming message, the Technicolor Gateway has to decide to which computer it has to send this message.
8 NETWORK SERVICES Assign a game or application to a local networking device If you assign a game or application to a local networking device, you will basically tell the Technicolor Gateway that if it receives requests for a specific game or application, it has to forward these messages to a specific computer. Proceed as follows to do so: 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 33.
8 NETWORK SERVICES 8.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example mywebpage.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. What you need Before you can configure Dynamic DNS, you first have to create an account at a Dynamic DNS service provider. For example: www.dyndns.org www.no-ip.com www.
8 NETWORK SERVICES 8.4 Network Time Server Introduction A Network Time Server is a server that makes sure that the time settings of your device (your Technicolor Gateway) are in sync with the official time. This time will be used for features like: Event logs Requirements Your Technicolor Gateway must be connected to the Internet. Specifying a time server for your Technicolor Gateway Proceed as follows: 1 Browse to the Technicolor Gateway GUI.
9 INTERNET SECURITY 9 Internet Security Overview The Technicolor Gateway offers various options to secure your network and network connection: Topic Page 9.1 Parental Control 76 9.2 Firewall 81 DMS-CTC-20101206-0017 v2.
9 INTERNET SECURITY 9.1 Parental Control Introduction The Technicolor Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering With address-based filtering (or URL-filtering) you can block web sites based on their address (for example www.porn.com).
9 INTERNET SECURITY Option 1: content-based filter (combined with the address-based filter) If you want to use the content-based filtering: 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 33. 2 On the Toolbox menu, click Parental Control. 3 On the Navigation bar, click Configure. 4 Make sure that the Use Content-Based Filter check box is selected. 5 Configure the content-based filter. For more information, see “9.1.
9 INTERNET SECURITY 9.1.1 Configuring Content-based Filtering Requirements Content-based filtering must be activated on your Technicolor Gateway. For more information, see “Activating content-based filtering” on page 76. Accessing the configuration page Proceed as follows: 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 33. 2 On the Toolbox menu, click Parental Control. 3 On the Navigation bar, click Configure.
9 INTERNET SECURITY 9.1.2 Adding Rules for Address-Based Filtering Introduction Address-based filtering has a higher priority than content-based filtering. This means that when you are blocking a specific category, you can still access a specific site if you allow it in the address-based filter. Example If you block content from the Finance / Investment category and allow access to netbanking.mybank.com, netbanking.mybank.com will still be accessible.
9 INTERNET SECURITY 5 Click Redirect in the Action list. 6 Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. 7 Click Add. Redirect all web sites Proceed as follows: 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 33. 2 On the Toolbox menu, click Parental Control. 3 Make sure the Use Address-Based Filter check box is selected. 4 Type “*” in the Web Site box.
9 INTERNET SECURITY 9.2 Firewall Introduction The Technicolor Gateway comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs. The Firewall is disabled by default. This means that all traffic passing through the Technicolor Gateway (from and to the Internet) is allowed.
9 INTERNET SECURITY The Source Interface and IP Address (range). Use Any as IP address in case all traffic for the interface should be parsed. Or you can type a User-defined IP address (range). The Destination Interface and IP Address (range) Use Any as IP address in case all traffic for the interface should be parsed. Or you can type a User-defined IP address (range). The Service type of the traffic; this can be a protocol (DNS, SMTP,...) or a specific Technicolor Gateway system service.
10 SUPPORT 10 Support Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your Technicolor Gateway. If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com or contact your service provider. Topics This chapter describes the following topics: Topic Page 10.1 Setup Troubleshooting 84 10.2 General Technicolor Gateway Troubleshooting 85 10.3 Wired Connection Troubleshooting 86 10.
10 SUPPORT 10.1 Setup Troubleshooting Introduction If you have trouble to install your Technicolor Gateway with the Setup CD, try the suggested solutions in this section. The Setup CD does not start automatically If your computer runs: Microsoft Windows 7 and Vista: a Click the Windows Start button. b In the Search programs and files box, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive. c Press ENTER.
10 SUPPORT 10.2 General Technicolor Gateway Troubleshooting None of the LEDs light up (Technicolor Gateway does not work) Make sure that: The Technicolor Gateway is plugged into a power socket outlet. You are using the correct power supply for your Technicolor Gateway device. The power requirements for your Technicolor Gateway are clearly indicated on the identification label of the Technicolor Gateway. Only use the power adaptor supplied with your Technicolor Gateway.
10 SUPPORT 10.3 Wired Connection Troubleshooting Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Technicolor Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors. For the Gigabit Ethernet ports you need at least CAT5E. But it is recommended to use CAT6. 86 DMS-CTC-20101206-0017 v2.
10 SUPPORT 10.4 Wireless Connection Troubleshooting No Wireless Connectivity Try the following: Make sure that the wireless client adapter is enabled (message like “radio on”). Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings). If the signal is low or not available, try to reposition the Technicolor Gateway or (if available) redirect the antenna(s) of the Technicolor Gateway for optimal performance.
10 SUPPORT 10.5 Content Sharing Troubleshooting Getting the IP address of your USB storage device The Technicolor Gateway always uses the highest available address in your DHCP pool. When using the default settings this will be 192.168.1.253. You can always check the IP address as follows: 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 33. 2 On the Tools menu, click Content Sharing.
10 SUPPORT 10.6 Reset to Factory Defaults Resetting your Technicolor Gateway If at some point you can no longer connect to the Technicolor Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset a reconfiguration of your Technicolor Gateway will be needed.
10 SUPPORT 3 The Technicolor Gateway restarts. Your system administrator may have disabled the physical reset button of the Technicolor Gateway. In this case, a hardware reset to defaults is not possible. 90 DMS-CTC-20101206-0017 v2.
TECHNICOLOR DELIVERY TECHNOLOGIES BELGIUM NV Prins Boudewijnlaan 47 2650 Edegem Belgium www.technicolor.com Copyright 2012 Technicolor. All rights reserved. All tradenames referenced are service marks, trademarks, or registered trademarks of their respective companies. Specifications subject to change without notice. DMS-CTC-20101206-0017 v2.
