THOMSON TG585 v8 Wireless Multi-User ADSL2+ Gateway Setup and User Guide
THOMSON TG585 v8 Setup and User Guide
Copyright Copyright ©1999-2010 THOMSON. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents About this Setup and User Guide ............................................. 1 1 Installation.................................................................................... 3 1.1 Before you start .............................................................................................. 4 1.2 Installing your Thomson Gateway .................................................................. 6 1.2.1 Guided Installation .................................................................
Contents ii 5 Internet Security ........................................................................ 41 5.1 Firewall.......................................................................................................... 42 5.2 Parental Control ............................................................................................ 43 6 Troubleshooting ........................................................................ 45 6.1 Setup Troubleshooting...................................
About this Setup and User Guide About this Setup and User Guide Used Symbols A note provides additional information about a topic. A caution warns you about potential problems or specific precautions that need to be taken. Terminology Generally, the THOMSON TG585 v8 will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used throughout this manual: Sample text indicates a hyperlink to a Web site.
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1 Installation 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet. Main features As soon as you have completed the installation of your Thomson Gateway you will be able to benefit from all the services offered by your Thomson Gateway.
1 Installation 1.1 Before you start DSL Service The DSL service must be activated on your telephone line by your service provider.
1 Installation Wired connection If you want to connect one or more computer using a wired connection, make sure those computers are equipped with an Ethernet Network Interface Card (NIC).
1 Installation 1.2 Installing your Thomson Gateway Warning Do not plug in any cables or connect any devices until you are instructed to do so. Installation methods There two ways to set up your Thomson Gateway: 6 Guided Installation The Setup wizard included on the Setup CD will guide you through all configuration aspects of your Thomson Gateway. This is the recommended way to install your Thomson Gateway.
1 Installation 1.2.1 Guided Installation Requirements Your computer must run one of the following operating systems: Microsoft Windows 7 or higher Microsoft Windows 7 x64 or higher Microsoft Windows Vista (SP1) or higher Microsoft Windows Vista x64 (SP1) or higher Microsoft Windows XP SP2 or higher Microsoft Windows XP x64 SP1 or higher Microsoft Windows 2000 SP4 Mac OS X 10.4 (Tiger) Mac OS X 10.5 (Leopard) If you are using another operating system, use the Manual Installation.
1 Installation CD menu On the CD Menu, you can click: Initial Setup to connect your computer to the Thomson Gateway and configure it. Reconfigure my Thomson Gateway to fully reconfigure your Thomson Gateway. If you reconfigure your Thomson Gateway via the CD menu, the Thomson Gateway will be reconfigured from scratch. All your current settings will be lost. If you only want to make small changes to your configuration (e.g.
1 Installation 1.2.2 Manual Installation Requirements JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser. Procedure Proceed as follows: 1 Connect the Thomson Gateway to your broadband service. 2 Power on the Thomson Gateway. 3 Connect your computer to the Thomson Gateway. 4 Configure the Thomson Gateway. This is described in the sections below.
1 Installation Configure the Thomson Gateway Proceed as follows: 1 Open your web browser. 2 The Thomson Gateway informs you that you have not yet configured your Thomson Gateway. If this window does not appear browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side. 10 3 Click Setup my Thomson Gateway. 4 The Easy Setup wizard appears.
1 Installation 1.3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Gateway using the Guided Installation, use the same procedure on the computer that you want to add. When the Setup wizard informs you that the Thomson Gateway has already been configured, select No and click Next to continue. Manual Installation Setting up a wireless connections For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless Access” on page 23.
1 Installation 1.4 Connecting a Computer Using the Ethernet Cable Requirements Both your computer and Thomson Gateway must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Ethernet cable In your package, you will find a cable with yellow connectors. This is the Ethernet cable.
2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 14 Thomson Gateway GUI 19 Backing Up/Restoring your Configuration 22 E-DOC-CTC-20090708-0001 v1.
2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of: 14 Status LEDs WPS Button LED Ethernet LEDs E-DOC-CTC-20090708-0001 v1.
2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device.
2 Thomson Gateway Basics Broadband LED Colour State Description Green Solid on DSL line synchronised Blinking Pending DSL line synchronisation Off No DSL line Internet LED Colour State Description Green Solid on Internet connectivity, no activity Blinking Internet activity Solid on Internet connection setup failed Red Off 16 No Internet connection E-DOC-CTC-20090708-0001 v1.
2 Thomson Gateway Basics 2.1.2 WPS Button LED WPS button The Wi-Fi Protected Setup (WPS) button allows you to add new wireless clients to your network. For more information, see “3.1 Connecting Your Wireless Client via WPS” on page 24. WPS Button LED Colour State Description Green Solid On Client successfully registered via WPS Orange Blinking WPS registration ongoing Red Blinking Error occurred E-DOC-CTC-20090708-0001 v1.
2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). 18 LED Status Description Off No connection on this port Solid on Ethernet link up Blinking Data is flowing from/to this port E-DOC-CTC-20090708-0001 v1.
2 Thomson Gateway Basics 2.2 Thomson Gateway GUI Introduction The Thomson Gateway Graphical User Interface (GIU) allows you to configure your Thomson Gateway using your web browser. Requirements JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser. Accessing the Thomson Gateway GUI Proceed as follows: 1 Open your web browser. 2 Browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.
2 Thomson Gateway Basics Components All the pages contain following components: 2 3 4 5 1 6 7 Label Description 1 Menu 2 Language bar 3 Login section 4 Navigation bar 5 Notification area 6 Content pane 7 Tasks Menu The menu consists of the following menu items: 20 Home: Allows you to go back to the home page. Thomson Gateway: Provides basic information on the Thomson Gateway. Broadband Connection: Allows you to view/configure your broadband connections.
2 Thomson Gateway Basics Language bar The language bar allows you to change the language of the Thomson Gateway Web interface. The language bar will only be shown if more than one language is available. Login section In this section you can see the current user name. By clicking the user name, you can: Change your password. Switch to another user. Navigation bar The location bar displays your current position on the Thomson Gateway GUI.
2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems. Backing up your configuration Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Thomson Gateway menu, click Configuration. 3 In the Pick a task list, click Save or Restore Configuration.
3 Wireless Access 3 Wireless Access Introduction With the built-in wireless access point you do no longer need a cable connection between your computer and your Thomson Gateway. What you need to set up a wireless network To set up a wireless network, you need the following components: A Wireless Access Point (integrated into your Thomson Gateway) A Wireless client Wireless Access Point You can consider the wireless access point as the heart of your wireless network.
3 Wireless Access 3.1 Connecting Your Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all your wireless settings (network name, wireless key, encryption type). Requirements Your wireless client must support WPS. Check the documentation of your wireless client for this. Your Thomson Gateway must use WPA(2)-PSK encryption (default encryption) or no encryption.
3 Wireless Access The WPS button LED is blinking red This indicates that the Thomson Gateway could not find your wireless client. Make sure that the WPS button LED is blinking orange when you start WPS on your wireless client. Troubleshooting If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “3.2 Connecting Your Wireless Client without WPS” on page 26. E-DOC-CTC-20090708-0001 v1.
3 Wireless Access 3.2 Connecting Your Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know the wireless settings that are currently used by the Thomson Gateway, i.e.: The Network Name (SSID) The wireless key What Network Name (SSID) is my Thomson Gateway using? If you did not change the SSID manually, your Thomson Gateway uses the Network Name that is printed on the bottom panel label of your Thomson Gateway.
3 Wireless Access 3.3 Securing Your Wireless Connection Introduction By using encryption, you can protect the wireless communication between the wireless clients and your Thomson Gateway with a wireless key. This way, only clients which use the correct Network Name (SSID) and wireless key can connect to your network. Encryption types Over the years a number of encryption types have been developed.
3 Wireless Access 3.3.1 Configuring WPA-PSK Encryption Procedure Continuing from “Configuring the wireless encryption” on page 27: 1 Select Use WPA-PSK Encryption. 2 In the WPA-PSK Encryption Key box, type a the key of your choice. The key must be in one of the following formats: 8 to 63 alphanumeric characters. For example: MyKey123 8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F). For example: C54F48A5. 3 In the WPA-PSK Version list, click the WPA-version of your choice.
3 Wireless Access 3.3.2 Configuring WEP Encryption Warning Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these settings. Only use WEP if you have wireless clients that do not support any higher encryption levels. Procedure Continuing from “Configuring the wireless encryption” on page 27: 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers higher security).
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4 Thomson Gateway Tools 4 Thomson Gateway Tools In this chapter In this chapter we will take a closer look at following features: Topic Page UPnP 32 Assigning a service (HTTP, FTP,...) to a Computer 38 Dynamic DNS 40 Feature availability Depending on the configuration offered by your service provider, some features may not be available on your Thomson Gateway. For more information, contact your service provider. E-DOC-CTC-20090708-0001 v1.
4 Thomson Gateway Tools 4.1 UPnP Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator. Supported Operating Systems The following operating systems support UPnP: Windows 7 Windows Vista Windows XP If your computer is running Windows XP, you first have to install the UPnP component. For more information, see “4.1.
4 Thomson Gateway Tools 4.1.1 Accessing Your Thomson Gateway with UPnP Windows 7/Vista If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page. 4 The Thomson Gateway GUI appears. Windows XP If you computer runs Windows XP: 1 Go to My Network Places.
4 Thomson Gateway Tools 4.1.2 Managing your Internet connection with UPnP Windows 7/Vista If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as THOMSON TGXXX). 4 If you are currently: Connected to the Internet, click Disable to disconnect from the Internet. Not connected to the Internet, click Enable to connect to the Internet.
4 Thomson Gateway Tools 4.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway GUI you can: Enable/Disable UPnP. Enable/Disable Extended Security. Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Game & Application Sharing. 3 Under Universal Plug and Play: Select the Use UPnP check box, to enable UPnP. Clear the Use UPnP check box, to disable UPnP. 4 Click Apply.
4 Thomson Gateway Tools 4.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel. 2 The Control Panel window appears. Click Add or Remove Programs. 3 The Add or Remove Programs window appears. Click Add/Remove Windows Components.
4 Thomson Gateway Tools Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system. Proceed as follows: 1 On the Windows taskbar, click Start. 2 Select (Settings >) Control Panel > Add or Remove Programs. 3 In the Add or Remove Programs window, click Add/Remove Windows Components.
4 Thomson Gateway Tools 4.2 Assigning a service (HTTP, FTP,...) to a Computer Introduction The Thomson Gateway allows you to use one internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer were connected to the outside world. Issue When the Thomson Gateway receives an incoming message, the Thomson Gateway has to decide to which computer he has to send this message.
4 Thomson Gateway Tools UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer. For example, when you start a UPnP-enabled application on your computer, it will automatically create the necessary port mappings to this computer. For more information on UPnP, see “4.1 UPnP” on page 32.
4 Thomson Gateway Tools 4.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example mywebpage.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. What you need Before you can configure Dynamic DNS, you first have to create an account at a Dynamic DNS service provider. For example: www.dyndns.org www.no-ip.
5 Internet Security 5 Internet Security Overview The Thomson Gateway offers you various options to secure your network: Topic Page Firewall 42 Parental Control 43 E-DOC-CTC-20090708-0001 v1.
5 Internet Security 5.1 Firewall Introduction The Thomson Gateway comes with an integrated firewall. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs. The Firewall is disabled by default. Changing the security level Proceed as follows: 42 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Firewall. 3 The Firewall page appears. In the upper-right corner, click Configure.
5 Internet Security 5.2 Parental Control Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering With address-based filtering (or URL-filtering) you can block web sites based on their address (for example www.porn.com). To configure address-based filtering: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Parental Control.
5 Internet Security Deny access to a specific web site Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Parental Control. 3 Make sure the Use Address-Based Filter check box is selected. 4 Type the URL of the Web site you want to block (for example “mail.provider.com”) in the Web Site box. 5 In the Action list, click Block. 6 Click Add. Allow access to a specific web site Proceed as follows: 1 Browse to the Thomson Gateway GUI.
6 Troubleshooting 6 Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing, configuring or using your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on www.thomson.net or contact your service provider. Topics This chapter describes the following topics: Topic Page Setup Troubleshooting 46 General Thomson Gateway Troubleshooting 47 Reset to Factory Defaults 50 E-DOC-CTC-20090708-0001 v1.
6 Troubleshooting 6.1 Setup Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: 1 Click the Windows Start button. 2 Click Run. 3 In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive. Mac OS X: 1 On your desktop, double-click the CD icon. 2 Double-click Menu.
6 Troubleshooting 6.2 General Thomson Gateway Troubleshooting None of the lights light up (Thomson Gateway does not work) Make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device. The power requirements for your Thomson Gateway are clearly indicated on the identification label of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.
6 Troubleshooting 6.3 Wired Connection Troubleshooting Ethernet LED does not light up Make sure that: 48 The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors. E-DOC-CTC-20090708-0001 v1.
6 Troubleshooting 6.4 Wireless Connection Troubleshooting No Wireless Connectivity Try the following: Change the wireless channel. Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings). Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.
6 Troubleshooting 6.5 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed.
6 Troubleshooting Reset the Thomson Gateway via the Reset button Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Push the Reset button until the Power LED lights red - this will take about 7 seconds. 3 Release the Reset button. 4 The Thomson Gateway restarts. Your system administrator may have disabled the physical reset button of the Thomson Gateway. In this case, a hardware reset to defaults is not possible. E-DOC-CTC-20090708-0001 v1.
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