CAUTION CAUTION Disconnect power before servicing. To ensure reliable operation and to prevent overheating, provide adequate ventilation for this modem and keep it away from heat sources. Do not locate near heat registers or other heat-producing equipment. Provide for free air flow around the Wireless Voice Gateway and its power supply. This device is intended for indoor operation only. Telephone jacks Line 1 and Line 2 must not be connected to outside wiring.
NORTH AMERICAN CABLE INSTALLER: This reminder is provided to call your attention to Article 820-40 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
Safety Recommendations REMEMBER SAFETY FIRST Using equipment safely Your Cable Modem has been manufactured to meet safety standards, but you must take care if you want it to perform properly and safely. It is important that you read this booklet completely, especially the safety instructions below. If you have any doubts about the installation, operation or safety of decoder, please contact your supplier.
MAIN TECHNICALSPECIFICATIONS General Operating voltage 100 ~ 240 VAC Typical Power consumption 18 W max Dimensions (W x H x D) 220mm x 166.7mm x 43mm Operating temperature range 0 – 40 °C Storage temperature range -20 – 70 °C AC adapter (or plug-in adapter) type ADAPTER 18W 12VDC/1.5A Connections DC input 12V/ 1.5A Cable input 1xCoaxial cable connector USB input 1x 2.
Chapter 1: Connections and Setup .......................................................................................... 8 Turning on the Wireless Voice Gateway................................................................................ 8 Introduction ........................................................................................................................ 8 Wireless Voice Gateway Features ......................................................................................
3. DHCP Client Devices .................................................................................................. 31 Advanced – Advanced Web Page Group.............................................................................. 32 1. Options ..................................................................................................................... 32 2. IP Filters .................................................................................................................... 33 3.
5. MEDIA SERVER ........................................................................................................... 64 System – System Web Page Group ...................................................................................... 67 1. Password................................................................................................................... 67 2. Backup and Recovery\Backup .................................................................................... 68 3.
CHAPTER 1: CONNECTIONS AND SETUP Turning on the Wireless Voice Gateway After installing the Wireless Voice Gateway and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. If there is no lighted LEDs on the front panel, check the power adapter plug-in the power jack and connect to CM correctly.
What’s on the CD-ROM Insert the Wireless Voice Gateway CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information. CD-ROM Contents: • Electronic copy of this user’s guide in additional languages (PDF format) • Adobe Acrobat Reader — application you can load to read PDF format, if you don’t have it loaded already • Links to Technicolor web site Euro-DOCSIS and Euro-PacketCable are trademarks of Cable Television Laboratories, Inc.
Fig. 1-1 Front Panel The following illustration shows the front panel: Power - Indicates the Power status. DS - Indicates the status of Data reception by the cable modem from the Network (Downstream Traffic). US - Indicates the status of Data transmission by the cable modem to the Network (Upstream Traffic). Online - Displays the status of your cable connection.
The lights on the front panel LEDs are described in the table below (from left to right): ON = the LED is light, OFF = the LED is gray, FLASH = the LED is blinking. Internet TC7200.U Power ON Boot-up Operation Eth.
SW Download Operation ON FLASH FLASH ON X X X X A software download and while updating the FLASH memory Table 1-1 LED behavior Rear Panel Fig. 1-2 Rear Panel Connector Power Switch Power Jack Cable Reset USB Host Etherent Phone1/ Phone2 Description Power on, off the Cable modem. Connector for DC12V. Connector for the cable network. To restart the modem or press over 5 seconds can default the modem. USB 2.0 connector 4 Gige Ethernet ports, RJ-45 connector. 2 Phone RJ11 Connectors.
Wall Mounting This article will show the user through the process of wall-mounting the Wireless Voice Gateway The Adapter has two wall-mount slots on its back panel. Two screws are needed to mount the Adapter. Fig. 1-4 Wall Mounting To do this: 1. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 2 screw holes which are 101.6 mm (4 inches) apart from each other. 2. Fix the screws into wall, leaving their heads 3 mm (0.12 inch) clear of the wall surface. 3.
Relationship among the Devices This illustration shows a cable company that offers DOCSIS/Euro-DOCSIS and PacketCable/EuroPacketCable compliant voice/data services. Fig. 1-5 Connection overview What the Modem Does The Wireless Voice Gateway provides high-speed Internet access as well as cost-effective, toll-quality telephone voice and fax/modem services over residential, commercial, and education subscribers on public and private networks via an existing CATV infrastructure.
Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway): • The serial number • The model number • The Cable Modem (CM) Media Access Control (MAC) address • The Terminal Adapter (EMTA) MAC address • Security information: Service Set Identifier (SSID), Encryption key / passphrase (WPA2-PSK by default), channel number.
Attaching the Cable TV Wire to the Wireless Voice Gateway 1. Locate the Cable TV wire. You may find it one of three ways: a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc. b. Connected to a wall-mounted cable outlet. c. Coming out from under a baseboard heater or other location. See Figure 1-6 for the wiring example.
Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. Plug the coaxial cable to the cable wall outlet and the other end to the modem’s cable connector. Note: To ensure a fast registration of the modem, the coaxial cable must be connected to the modem before it is powered on. Plug the power supply into the socket of the cable modem and two-pin plug in the AC outlet then press the Power Switch, power on the modem.
Telephone or Fax Connection When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as with a conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. The following procedures describe some of the possible connection schemes for using telephony devices with the Wireless Voice Gateway. 1.
CHAPTER 2: WEB CONFIGURATION To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. Subscribe to a Cable Company. Accessing the Web Configuration The Wireless Voice Gateway offers local management capability through a built-in HTTP server and a number of diagnostic and configuration web pages.
3. You will be prompted to enter username and password if this is not the first login. By default, the username is “admin” and the password is “admin”. Fig2-2 Login page If you login successfully, the main page will appear. The following page will be displayed if the given username or password is wrong.
Outline of Web Manager The main screen will be shown as below. Fig. 2-4 Outline of Web Manager Main Menu: the hyperlinks on the top of the page, including STATUS, BASIC, ADVANCED, PARENTAL CONTROL, WIRELESS and SYSTEM items Sub Menu: the sidebar on the left side of the page indicates the title of this management interface, e.g.
Status – Status Web Page Group 1. System This page displays system information about your cable modem. The CM Software information section of this page shows how long your gateway has operated since last time being powered up, and some key information the Cable Modem received during the initialization process with your cable company. If Network Access shows “Allowed,” then your cable company has configured your gateway to have Internet connectivity.
2. Connection/Basic This page reports current CM basic connection information containing Connectivity State, Boot State, Security, CM IP address, Lease Time, Lease Expiration and current System time. The information can be useful to your cable company’s support technician if you’re having problems. Fig.
3. Connection/Upstream This page reports current CM’s upstream information containing Transmitter #, Channel ID, Lock Status, Frequency, Modulation, Symbol Rate, Channel Type and Power. The information can be useful to your cable company’s support technician if you’re having problems. Fig.
4. Connection/Downstream This page reports current CM’s downstream information containing Receiver #, Channel ID, Lock Status, Frequency, Modulation, Symbol Rate, SNR and Power. The information can be useful to your cable company’s support technician if you’re having problems. By entering frequency in KHz and clicking “Force frequency” button, you can force the CM locking to the specified frequency. Fig.
5. MTA/Status This page displays the initialization status of the MTA containing Telephony DHCP, Security, TFTP, Call Server and Provisioning Status. The information can be useful to your cable company’s support technician if you’re having problems. The MAC List state can be found at the bottom of this page. It reports the current state of Line1 and Line2. Fig.
6. Diagnostics/Ping This page can be used for determining the quality of your network connection. By setting up the Destination IP address, Packet size, Packet count and then clicking “Start” button, you can check and determine the quality of network connection. The result of Ping will be displayed at the frame under Packet count. You can click the “Abort” button at any time during Ping test to abort the test.
7. Diagnostics/Trace Route With this page you can perform trace route to display the route (path) and measure transit delays of packets. In order to do trace route, a host IP and maximum TTL must be entered prior to start. Host IP is the destination that you plan to trace route to. The value of MAX TTL ranges from 1 to 30 seconds. Result of trace route will be displayed in ping text frame. You can click the “Abort” button at any time during trace route test to abort the test.
Basic – Basic Web Page Group 1. Internet This page shows you the basic configuration of broadband gateway related to your MSO’s connection. It allows configuration of Host Name and Domain Name if needed. Clicking “WAN IP Renew” button will force the modem renewing WAN IP immediately. Fig.
2. Local Area Network This page allows you to configure Local Area Network, DHCP server, DNS server and Domain Name. Fig.
3. DHCP Client Devices This page reports current DHCP client information containing Mac Address, IP Address and Time expiration of each client if the DHCP server was enabled in Local Area Network page. Fig.
Advanced – Advanced Web Page Group 1. Options This page allows you to configure router options. You can activate settings by checking them and clicking “Save” button. Fig.2-15 Advanced\Options WAN Blocking prevents others on the WAN side from being able to ping your gateway. With WAN Blocking enabled, your gateway will not respond to pings it receives, effectively “hiding” your gateway. IPSec Pass Through enables IPSec type packets to pass WAN LAN.
2. IP Filters This page enables you to enter the IP address ranges of PCs on your LAN that you don’t want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they send to WAN addresses are blocked by the gateway. Fig. 2-16 Advanced\IP Filters You can add a blank row to the list by clicking “Add row” button. Entering the IP address range of PCs on your LAN and then clicking “Save” button for saving the configuration.
3. MAC Filters This page enables you to enter the MAC address of specific PCs on your LAN that you do not wish to have outbound access to the WAN. As with IP filtering, these PCs can still communicate with each other through the gateway, but packets they send to WAN addresses are blocked. Fig. 2-17 Advanced\MAC Filters You can add a blank row to the list by clicking “Add row” button. Entering the MAC address of PC on your LAN and then clicking “Save” button for saving the configuration.
4. Port Filters This page allows you to enter ranges of destination ports (applications) that you don’t want your LAN PCs to send packets to. Any packets your LAN PCs send to these destination ports will be blocked. For example, you could block access to worldwide web browsing (http = port 80) but still allow email service (SMTP port 25 and POP-3 port 110). To enable port filtering, set Start Port and End Port for each range, and click Apply.
5. Forwarding For LAN WAN communications, the gateway normally only allows you to originate an IP connection with a PC on the WAN; it will ignore attempts of the WAN PC to originate a connection onto your PC. This protects you from malicious attacks from outsiders. However, sometimes you may wish for anyone outside to be able to originate a connection to a particular PC on your LAN if the destination port (application) matches one you specify. Fig.
6. Port Triggers Some Internet activities, such as interactive gaming, require that a PC on the WAN side of your gateway be able to originate connections during the game with your game playing PC on the LAN side. You could use the Advanced-Forwarding web page to construct a forwarding rule during the game, and then remove it afterwards (to restore full protection to your LAN PC) to facilitate this. Port triggering is an elegant mechanism that does this work for you, each time you play the game. Fig.
7. DMZ Host Use this page to designate one PC on your LAN that should be left accessible to all PCs from the WAN side, for all ports. e.g., if you put an HTTP server on this machine, anyone will be able to access that HTTP server by using your gateway IP address as the destination. A setting of “0” indicates NO DMZ PC. “Host” is another Internet term for a PC connected to the Internet. Fig.
8. Firewall These pages allow you to enable, disable, and configure a variety of firewall features associated with web browsing, which uses the HTTP protocol and transports HTML web pages. On these pages, you designate the gateway packet types you want to have forwarded or blocked. You can activate settings by checking them and clicking “Save” button.
Parental Control – Parental Control Web Page Group 1. Device Rules This page allows you to add and delete Web Site and ToD filter for specified Device. You can save the settings by clicking “Save” button. Fig.2-23 Parental Control\Device Rules A new device can be added to the list by clicking “Add a Device” button. The “Add a Device” dialogue will be displayed. Please enter Device Name and MAC address for the device that you want adding to the list and then clicking “Add Device” button. Fig.
Web Site Filters: The filter can be defined in WEB Site Filters page. Select the filter from the drop down list and click “Save” button for saving it. ToD Filters: The filter can be defined in ToD Filters page. Select the filter from the drop down list and click “Save” button for saving it. Trusted: Check the Trusted checkbutton and click “Save” button for making the device be trusted. Delete: Check the delete checkbutton and click “Save” button for deleting the device.
2. Basic Setup This page allows you to enable Parental Control and bypass all blocks in Parental Control. Fig. 2-25 Parental Control\Basic Setup Enable Parental Control: By clicking drop list of Enable Parental Control, select Enabled, enter password and then clicking “Save” button for enabling Parental Control. Password: Enter a password for configuring Parental Control. The same password MUST be enter in field Retype Password. Retype Password: Enter same password as the one in Password field.
3. WEB Site Filters This page allows you to configure the web sites that can be reached, should be blocked, or should be blocked if specific keywords were found. You can add the configuration to a new policy or remove a policy from the list. Fig. 2-26 Parental Control\WEB Site Filters Policies: A list of available WEB site filter policy. Select a policy from the drop list and then click “Submit” button for making it the current policy.
Fig. 2-27 Parental Control\Add a Policy Keywords: WEB pages contain the keywords list in the filed will be blocked. Blocked domains: Domains list in this filed will be blocked. Allowed domains: Domains list in this filed will be allowed for accessing.
4. TOD Filters Use this page to set rules that will block LAN side PCs from accessing the Internet, but only at specific days and times. By clicking time block for selecting/deselecting a specific hour. Finally, click the “Submit” button to save your settings. Fig.2-28 Parental Control\TOD Filters Policies: A list of available TOD filter policy. Select a policy from the drop list and then click “Submit” button for making it the current policy.
Fig. 2-29 Parental Control\Add a Policy To click on each hour block and making it in blue color will cause the modem to block Internet traffic at that hour. To click on the blue block again to make it accessable. Clear: Click “Clear” button for clearing all of block hour. Inverse: Click “Inverse” button for reverse the status of all the hour blocks.
Wireless – Wireless Web Page Group The Wireless web pages group enables a variety of settings that can provide secure and reliable wireless communications for even the most demanding tech-savvy user. The Wireless Voice Gateway offers a choice of 802.
1. 2.4 GHz\Radio This page allows you to configure the access control of 2.4GHz AP. Fig.2-30 Wireless\2.4GHz\Radio Enable: It may help you to Enable or Disable the 2.4 GHz wireless function. To enable you need to select Enabled, to disable you need to select Disabled. SSID: The SSID for 2.4 GHz wireless function. 802.11 Mode: There are three different modes can be selected. Mixed, Disabled and Greenfield. Channel: In 802.11 Band 2.4GHz, there are 1 to 13 channels. In 802.
2. 2.4 GHz\Security This page allows you to configure security of wireless. Fig. 2-31 Wireless\2.4GHz\Security Wireless security mode: The wireless security mode can be either WPA Personal or WPA. Authentication: The method of authentication can be WPA/WPA2 or WPA. Passphrase: You can enter ASCII codes into this field. The range is from 8 characters to 64 characters. For ASCII characters, you can key in 63 characters in this field.
3. 2.4 GHz\Advanced This page allows configuring advance wireless settings. Fig. 2-32 Wireless\2.4GHz\Advanced Country: Please select the country code. Mac Address: The MAC address for this wireless device will be displayed in this field automatically. Beacon Interval: Set the period of beacon transmissions to allow mobile stations to locate and identify a BSS. The measure unit is “time units” (TU) of 1024 microseconds.
greater than the threshold that you set here will be sent with the four-way frame exchange. And, a length less than or equal to the value that you set will not be proceeded by RTS. (Value range: 0~ 2347) WMM: Wi-Fi Multimedia (WMM) is a component of the IEEE 802.11e wireless LAN standard for quality of service (QoS). The QoS assigns priority to the selected network traffic and prevents packet collisions and delays thus improving VoIP calls and watching video over WLANs.
4. 2.4 GHz\Access Control This page allows configuring access control. Fig.2-33 Wireless\2.4GHz\Access Control Policies: Policy of access control settings. Two options can be selected. It can be either Allow List or Deny List. Mac Address: The MAC address list that allow of deny access. Add row: Click ”Add row” for adding a new row of Mac Address. Delete: Check ”Delete” of a raw and click”Save” button for deleting it.
5. 2.4 GHz\WPS This page allows you to configure WPS setting. Wi-Fi Protected SetupTM (WPS) is an easy and secure way of configuring and connecting your Wireless access point. In this case, the Wireless Voice Gateway is the Access Point (AP), and Your PC (or Wireless Device) is called the STA. When configuring your Wireless Network via WPS, Messages are exchanged between the STA and AP in order to configure the Security Settings on both devices. Fig. 2-34 Wireless\2.
6. 5 GHz\Radio This page allows you to configure the access control of 5 GHz AP. Fig.2-35 Wireless\5 GHz\Radio Enable: It may help you to Enable or Disable the 5 GHz wireless function. To enable you need to select Enabled, to disable you need to select Disabled. SSID: The SSID for 5 GHz wireless function. 802.11 Mode: There are three different modes can be selected. Mixed, Disabled and Greenfield. Channel: In 802.11 Band 5GHz, there are 36, 40, 44, 48 total 4 channels for all country.
7. 5 GHz\Security This page allows you to configure security of wireless. Fig. 2-36 Wireless\5 GHz\Security Wireless security mode: The wireless security mode can be either WPA Personal or WPA. Authentication: The method of authentication can be WPA/WPA2 or WPA. Passphrase: You can enter ASCII codes into this field. The range is from 8 characters to 64 characters. For ASCII characters, you can key in 63 characters in this field.
8. 5 GHz\Advanced This page allows configuring advance wireless settings. Fig. 2-37 Wireless\5 GHz\Advanced Country: Please select the country code. Mac Address: The MAC address for this wireless device will be displayed in this field automatically. Beacon Interval: Set the period of beacon transmissions to allow mobile stations to locate and identify a BSS. The measure unit is “time units” (TU) of 1024 microseconds.
greater than the threshold that you set here will be sent with the four-way frame exchange. And, a length less than or equal to the value that you set will not be proceeded by RTS. (Value range: 0~ 2347) WMM: Wi-Fi Multimedia (WMM) is a component of the IEEE 802.11e wireless LAN standard for quality of service (QoS). The QoS assigns priority to the selected network traffic and prevents packet collisions and delays thus improving VoIP calls and watching video over WLANs.
9. 5 GHz\Access Control This page allows you to configure access control. Fig.2-38 Wireless\5 GHz\Access Control Policies: Policy of access control settings. Two options can be selected. It can be either Allow List or Deny List. Mac Address: The MAC address list that allow of deny access. Add row: Click ”Add row” for adding a new row of Mac Address. Delete: Check ”Delete” of a raw and click”Save” button for deleting it.
10. 5 GHz\WPS This page allows you to configure WPS setting. Fig. 2-39 Wireless\5 GHz\WPS WPS: It will help you to Enable or Disable the WPS feature. To enable you need to select WPS, to disable you need to select Disabled. PIN: This is the PIN for authentication. Enter the PIN and the click “PIN start” for start PIN connection. PBC: Click “PBC start” for starting it.
USB – USB Web Page Group 1. USB Basic This page allows basic control of the USB devices shared over the network. Enable USB Devices connected to the USB port: This field controls which USB device (Key or Hard Disk) can be connected to the Gateway. "All" will authorize all USB devices. "Approved" will authorize devices that have been previously approved on this gateway. "None" will block any USB Device on the Gateway.
2. Approuved Devices This page allows the configuration of the USB storage device(s) shared over the network. Add Available USB Devices as Approved USB Devices then apply changes. If you want to remove USB devices, propose you press “Safely Remove Device” button first. Fig.
3. Storage Basic This page shows the status of the USB folders shared over the network. Basic option defines shared files in all approved devices and specified folders or only specified folders. You can edit Shared Network Folders and observe the detail of folders. Fig.
4. Storage Advanced This page shows the status of the folders shared over the network. Advanced option provides FTP option to share files as a FTP server. Fig.
5. MEDIA SERVER This page controls configuration and scanning of the Gateway's media server. Choose Scan all Files will scan your approved USB devices for sharing files. Scan Files by Type for specific file type or all of types for sharing. Choose file types form Available File Types to Selected File Types.
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System – System Web Page Group 1. Password By default, the username is “admin” and the password is “admin”. This is set by different actions (non exhaustive list): - at the manufactory level, following a reset factory on the modem, following a reset from the operator, following a change by the user who wants to come back to the default setting after using its own settings When the current password is the default one, the user is strongly encouraged to change the default web password.
2. Backup and Recovery\Backup This page allows you to save your current settings locally on your PC. The default file name is “GatewaySettings.bin”. Please enter the password if you want to encrypt your configuration’s backup. The same password MUST be entered to retype password field for the confirmation. Click the “Backup” button for saving the configuration’s backup. Fig.
3. Backup and Recovery\Restore This page allows you to restore settings previously saved locally on your PC. The default file name is “GatewaySettings.bin”. Please enter the password if you want to restore encrypted configuration’s backup. Click “Browse” button and then select the configuration’s backup that you want to restore. Click the “Restore” button for restoring the configuration’s backup. Fig.
4. Backup and Recovery\Factory Default This page allows you to restore factory default settings. To click the “Restore Defaults” button will restore System to the factory (default) settings. Fig.
5. Log\Syslog The Syslog page allows you to specify the IP address where a Syslog server is located on the LAN side and select different types of firewall events that may occur. Then, each time such an event occurs, notification is automatically sent to this log server. In order to use the Syslog server, you must select Enabled from the drop list of Remote logging, specify the IP address of server, tick the levels and then click the “Save” button. Fig.
6. Log\Local Log The gateway builds a log of firewall blocking actions that the firewall has taken. The log of levels selected is visible on the screen. Using the Local Log page lets you tick the levels of log and show logs in the log text frame. Tick the levels you need and click on “Save” button. Fig.
CHAPTER 3: NETWORKING Communications Data communication involves the flow of packets of data from one device to another. These devices include personal computers, Ethernet, cable modems, digital routers and switches, and highly integrated devices that combine functions, like the Wireless Cable Gateway. The gateway integrates the functionality often found in two separate devices into one.
Cable Modem (CM) Section The cable modem (or CM) section of your gateway uses DOCSIS or EURO-DOCSIS Standard cable modem technology. DOCSIS or EURO-DOCSIS specifies that TCP/IP over Ethernet style data communication be used between the WAN interface of your cable modem and your cable company. A DOCSIS or EURO-DOCSIS modem, when connected to a Cable System equipped to support such modems, performs a fully automated initialization process that requires no user intervention.
Cable Modem (CM) Mode Fig. 3-2 Cable Modem Mode Fig. 3-3 Two IP stacks are activated in cable modem mode CM (Cable Modem) Mode provides basic home networking. In this mode, two IP stacks are active: • IP Stack 1 - for use by the cable company to communicate with the cable modem section only. This stack receives its IP address from the cable company during CM initialization. It uses the MAC address printed on the label attached to the Wireless Cable gateway.
installer manually enter these assigned addresses into your PC, or use a DHCP Server to communicate them to your PCs, or use a method that involves you entering host names into your PCs. Note that in CM Mode, packets passing to the Internet to/from your PCs do not travel through any of the IP stacks; instead they are directly bridged between the WAN and LAN sides. Residential Gateway (RG) Mode Fig. 3-4 Residential Gateway Mode Fig.
address printed on the label attached to the Wireless Cable Gateway. • IP Stack 3 - for use by you to remotely (i.e. from somewhere on the WAN side, such as at your remote workplace) communicate with the Cable Modem and Networking sections, to remotely access the internal web page diagnostics and configuration. This stack is also used by your cable company to deliver packets between the Internet and the gateway’s networking section so they can be routed to/from your PCs.
CHAPTER 4: ADDITIONAL INFORMATION Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access. Q. How do I get the system installed? A. Professional installation from your cable provider is strongly recommended.
technology achieves higher throughput by re-packaging data, reducing the number of overhead control packets, so that more useful data can be sent during a given amount of time. * Monthly subscription fee applies. ** Additional equipment required. Contact your Cable Company and ISP for any restrictions or additional fees.
General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your Wireless Voice Gateway. Your Ethernet card may not be working. Check each product’s documentation for more information. The Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company.
Service Information If you purchased or leased your Wireless Voice Gateway directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. If you purchased your Wireless Voice Gateway from a retailer, see the enclosed warranty card.
Glossary 10/100/1000 BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10/100/1000” indicates speed (10/100/1000 BaseT), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP (Dynamic Host Control Protocol) – A protocol which allows a server to dynamically assign IP addresses to workstations on the fly.
TCP/IP (Transmission Control Protocol/Internet Protocol) – A networking protocol that provides communication across interconnected networks, between computers with diverse hardware architectures and various operating systems. TFTP - Trivial File Transfer Protocol, the system by which the Media Terminal Adapter’s configuration data file is downloaded.
