P o E w e r th D rn SL e t e In te rn e t Thomson ST516v6 Installation and Setup Guide
Thomson ST516v6 Installation and Setup Guide
Copyright Copyright ©1999-2007 Thomson. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents About this Installation and Setup Guide.................................. 1 1 Introducing the Thomson Gateway........................................... 3 2 Basic Installation.......................................................................... 5 2.1 Mounting your Thomson Gateway .................................................................. 6 2.2 Installing your Thomson Gateway .................................................................. 7 2.2.1 Guided Installation .......
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About this Installation and Setup Guide About this Installation and Setup Guide Symbols Used i A note provides additional information about a topic. ! A caution warns you about potential problems or specific precautions that need to be taken. Terminology Generally, the Thomson ST516v6(i) will be referred to as Thomson Gateway in this Installation and Setup Guide. Typographical Conventions Following typographical convention is used throughout this manual: > Sample text indicates a hyperlink.
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Chapter 1 Introducing the Thomson Gateway 1 Introducing the Thomson Gateway Introduction In a minute you will be able to access the Internet using your Thomson Gateway. This Installation and Setup Guide will show you how to set up your Thomson Gateway and how to connect a computer or a Local Area Network (LAN) to the Internet.
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Chapter 2 Basic Installation 2 Basic Installation Before you begin Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your Thomson Gateway” on page 7). They may also be provided as a printed booklet. ADSL service The ADSL service must be up and running on your telephone line.
Chapter 2 Basic Installation 2.1 Mounting your Thomson Gateway Setup possibilities You can mount the Thomson Gateway on a wall or simply place it on a desk. Wall mount Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: 1 Drill two holes in the wall or other vertical surface where you want to place the Thomson Gateway. 2 Fasten two screws in the wall holes. The screws should protrude five millimetres from the surface of the wall.
Chapter 2 Basic Installation 2.2 Installing your Thomson Gateway Internet connectivity setup There are different ways to set up your Thomson Gateway. The best way depends on your operating system. If you use the following operating system the recommended way to set up your Thomson Gateway is Microsoft Windows (98 SE, Millennium, 2000 or XP) the Home Install Wizard, as described in “2.2.1 Guided Installation” on page 8.
Chapter 2 Basic Installation 2.2.1 Guided Installation Introduction On the CD, a Quick-Install Wizard is provided that will guide you through the first installation and setup of your Thomson Gateway. The Quick-Install Wizard will: > > > > Provide important safety and regulatory information. Show you how to make the necessary connections to your Thomson Gateway. Show you how to turn on your device. Prepare you to smoothly run the Thomson Gateway Home Install Wizard.
Chapter 2 Basic Installation 2 Select your Thomson Gateway from the list of supported devices and click Next. The Thomson Gateway Safety Instructions and Regulatory Notices are displayed. i 3 Scroll down and read all the instructions carefully, select I have read and I fully understand the Safety Instructions and Regulatory Information to confirm your reading, and then click Next. ! 4 A product picture helps you to easily identify your Thomson Gateway.
Chapter 2 Basic Installation Home Install Wizard The Home Install Wizard guides you through your local network connections and prepares the Thomson Gateway to connect to the Internet. Proceed as follows: 1 On the Welcome page, click Next to continue. The Software License Agreement window appears. 2 You must accept before continuing. Click Yes to accept. ! If you accepted the Software License Agreement in a previous configuration setup, this window will not be shown.
Chapter 2 Basic Installation 3 Make the following connection: 4 Connect the yellow RJ-45 Ethernet cable to the yellow Ethernet port on your Thomson Gateway and the other end to the computer’s Ethernet port. Once the hardware is installed and connected to the Thomson Gateway, the procedure continues with configuring your Internet connection. If the wizard does not detect a connection, an error message will be displayed. Refer to “ The wizard does not detect a connection” on page 31.
Chapter 2 Basic Installation Configuring the Internet connection Proceed as follows: 1 If prompted, enter the User name and Password for your Thomson Gateway security settings and click OK. The factory default user is ‘Administrator’ and its password is blank. It is advisable to specify another user name and password during the configuration procedure to protect your Thomson Gateway from security violation. See “2.6 Basic Security” on page 21 for more information.
Chapter 2 Basic Installation Configuring the Thomson Gateway (and your computer) Proceed as follows: 1 Depending on the selected service profile and your ISP’s requirements, you may have to fill in some additional settings during the Home Install Wizard, like Dynamic DNS Service, Time Configuration or other. Enter the information provided by your ISP and click Next whenever requested. 2 Provide a user name and password to protect your Thomson Gateway from unauthorised access.
Chapter 2 Basic Installation Finishing the Home Install Wizard The Home Install Wizard will configure the Thomson Gateway and your computer according to the service profile. Proceed as follows: 1 You can follow the configuration progress in following window: 2 Click Finish to close the wizard. The following steps will happen automatically: After some seconds, the Internet LED on your Thomson Gateway will be lit green to indicate Internet connectivity. If not, refer to “4.
Chapter 2 Basic Installation 2.2.2 Manual Installation Web-based Easy Setup With the help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is Operating System independent. Preconditions Make sure that: > > Your Thomson Gateway is correctly set up and turned on. Your computer is connected to the Thomson Gateway. i > See “ Wiring” on page 19 for a comprehensive overview of all Thomson Gateway connections.
Chapter 2 Basic Installation Starting the Easy Setup wizard You can also start the Easy Setup wizard from within the embedded Web pages. Proceed as follows: 1 Browse to the Thomson Gateway pages on http://dsldevice.lan or on its IP address, 192.168.1.254 by default). 2 In the menu, click SpeedTouch. 3 In the Pick a task list, click Set Up. Using Easy Setup In the Easy Setup wizard: 1 Click Next to proceed. If for some reason you want to abort the wizard, click Cancel.
Chapter 2 Basic Installation 2.3 The Setup CD Setup CD Your Thomson Gateway comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation, Thomson Gateway system software, service templates, etc.
Chapter 2 Basic Installation > > 18 Visit Thomson Broadband to visit the online support sections on www.thomson-broadband.com. View CD Contents to open a new window to view the Setup CD contents. E-DOC-CTC-20060911-0017 v2.
Chapter 2 Basic Installation 2.4 Thomson Gateway Connection Essentials Wiring The image below shows all possible types of connection to the Thomson Gateway. DSL Reset Ethernet ON/OFF Making connections In most cases, the Quick-Install Wizard and Home Install Wizard will guide you through the process of making all the required connections to your Thomson Gateway. i It is recommended to wait to make any of these connections until the wizard prompts you to do so. See “2.
Chapter 2 Basic Installation 2.5 Connections Overview and Powering Introduction If you want to make the required connections yourself without using the guided installation procedure as recommended, you must: > Read the safety instructions and regulatory notices first. i > You can find the safety instructions on the Setup CD (see “2.2 Installing your Thomson Gateway” on page 7). They may also be provided as a printed booklet. Follow the order as indicated below.
Chapter 2 Basic Installation 2.6 Basic Security Default user name and password The Thomson Gateway comes with a default user. Its user name is ‘Administrator’ and the default password is blank. Changing your password For security reasons, it is recommended to set a password to access the Thomson Gateway. Proceed as follows: 1 Go to the Thomson Gateway home page (http://dsldevice.lan or 192.168.1.254). 2 In the left pane, choose Toolbox > User Management.
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Chapter 3 Web-Based User Interface 3 Web-Based User Interface Embedded pages The Thomson Gateway comes with embedded web pages, providing an interface to the software installed on the device. It allows Easy Setup and management of the Thomson Gateway via your web browser from any computer connected to the Thomson Gateway. Access Proceed as follows to access the pages: 1 Open your Web browser. 2 In the address bar, type http://dsldevice.
Chapter 3 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Game & Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS User Management Home Network Devices Interfaces 24 E-DOC-CTC-20060911-0017 v2.
Chapter 4 Troubleshooting 4 Troubleshooting What to check The first things to check if you cannot access the Internet, are: > > > Power Hardware connections LEDs Configuration problems If your Thomson Gateway is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “4.6 Reset to Factory Defaults” on page 35. ! However, note that resetting the Thomson Gateway to its factory settings will revoke all the changes you made to the configuration.
Chapter 4 Troubleshooting 4.1 Checking the Hardware Check the wiring Plug in properly all the cables you need. Make sure that the cables between your Thomson Gateway, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. Replace any damaged cables.
Chapter 4 Troubleshooting 4.2 LED Diagnostics Checking the LEDs After establishing a connection with the Internet, at least the following LEDs should solidly light green: Power, DSL, Internet. LED status No LEDs are lit Possible solutions The Thomson Gateway is not turned on, or turned off. > > Make sure the Thomson Gateway is plugged into an electrical outlet. > > Make sure the Thomson Gateway is turned on. Make sure you are using the correct power supply for your Thomson Gateway.
Chapter 4 Troubleshooting You can find a comprehensive LED overview in the User’s Guide. 28 E-DOC-CTC-20060911-0017 v2.
Chapter 4 Troubleshooting 4.3 Web Diagnostics Testing your Internet Connection After setting up the Internet connection, there is an easy way to check whether your configuration is fine. Proceed as follows: 1 Go to the Thomson Gateway home page (http://dsldevice.lan or 192.168.1.254). 2 In the menu, click SpeedTouch. 3 In the Pick a task list, click Check connectivity to the Internet. 4 In the Internet Service to Check box, select the Internet service you want to check.
Chapter 4 Troubleshooting Test result Explanation No Ethernet activity. If you are connected through a protocol other than PPPoE, this check is not applicable as the result will always be ‘No Ethernet activity’. 30 > Authentication failed: check your user name and password. The user name is in most cases in the form of username@ISP. > > Your connection is disconnected. Could not bring up link. No IP No IP address or no DNS server has been configured.
Chapter 4 Troubleshooting 4.4 Thomson Gateway Setup CD Troubleshooting The Thomson Gateway CD does not start automatically Proceed as follows: > > In Microsoft Windows: 1 In the Windows task bar, click the Start button. 2 Select Run. 3 In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. In Mac OS X: 1 On your desktop, double-click the CD icon. 2 Double-click Menu.
Chapter 4 Troubleshooting 5 Type ipconfig /all and press ENTER. i In Microsoft Windows 98 or Microsoft Windows Millennium, type winipcfg and then press ENTER. Your IP address is displayed. In Mac OS X: 1 Go to Dock > System Preferences. 2 Click Network. 3 Click the TCP/IP tab. Your IP address is displayed. > > > No dedicated firewall device or router is placed between your computer and the Thomson Gateway.
Chapter 4 Troubleshooting I get a warning about active content in Internet Explorer When opening documentation pages from the Setup CD, a warning might be displayed. This may be the case when the pages are opened in Internet Explorer and you are using Microsoft Windows XP with Service Pack 2. Proceed as follows to view the documentation: 1 In Internet Explorer, the following message will appear in the Information Bar: 2 Click the Information Bar (with the warning). 3 Select Allow Blocked Content.
Chapter 4 Troubleshooting 4.5 Easy Setup Troubleshooting Prerequisites Before you run the Easy Setup on the embedded Thomson Gateway pages, make sure that: > > > The necessary connections are made. The Thomson Gateway is turned on. i Your host computer is configured as DHCP client or with a valid fixed IP address.
Chapter 4 Troubleshooting 4.6 Reset to Factory Defaults Resetting your Thomson Gateway You might consider a reset to factory defaults as described below. ! Be aware that a reset to factory defaults will revoke all configurational changes you made to the Thomson Gateway. A reset to factory default settings deletes the configuration profile settings. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed.
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THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www.thomson-broadband.com © Thomson 2007. All rights reserved. E-DOC-CTC-20060911-0017 v2.0.
