Troubleshooting

Before Escalating Problems to Technicolor
In order for Technicolor to understand and help you resolve
customer field issues in a timely manner, we must have good
information to understand the system configuration and the
problem being described. Prior to contacting Technicolor you
should be sure that the system is running the latest QAM and COM
software versions (you will be asked).
This information MUST come from the field. Technicolor generally
has no working knowledge of any particular configuration or system
location.