THOMSON TG784 Wireless VoIP Multi-User Ethernet WAN & ADSL2+ Gateway Setup and User Guide
THOMSON TG784 Setup and User Guide
Copyright Copyright ©1999-2008 Thomson. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents About this Setup and User Guide ............................................. 1 1 Installation.................................................................................... 3 1.1 Preliminary Steps ............................................................................................ 4 1.2 Installing your Thomson Gateway .................................................................. 5 1.2.1 Guided Installation ..................................................................
Contents ii 5.7 Viewing Telephony Statistics ....................................................................... 40 6 Getting the Most Out of Your Thomson Gateway................. 41 6.1 Sharing Content on your Network ................................................................ 42 6.1.1 Setting Up the File Server.................................................................................................................... 44 6.1.2 Managing your Shared Content .......................
About this Setup and User Guide About this Setup and User Guide Used Symbols A note provides additional information about a topic. A caution warns you about potential problems or specific precautions that need to be taken. Terminology Generally, the THOMSON TG784 will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used throughout this manual: Sample text indicates a hyperlink to a Web site.
About this Setup and User Guide 2 E-DOC-CTC-20080421-0010 v1.
1 Installation 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet. E-DOC-CTC-20080421-0010 v1.
1 Installation 1.1 Preliminary Steps DSL service (only if you are using your Thomson Gateway as Internet Gateway) The DSL service must be up and running on your telephone line. If both conventional telephone and DSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling DSL and telephone signals. Public telephone lines carry voltages that can cause electric shock.
1 Installation 1.2 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway: Guided Installation Manual Installation Guided Installation How it works The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson Gateway. This is the recommended way to install your Thomson Gateway.
1 Installation 1.2.1 Guided Installation Connecting devices: wait! Do not plug in any cables or connect any devices until you are prompted to do so by the wizard. In case of problems If you encounter problems during this installation please refer to “8.1 Setup wizard Troubleshooting” on page 72. Starting the wizard To start the wizard: 1 Insert the Setup CD into your computer's CD- or DVD-ROM drive. 2 If your computer runs: Microsoft Windows: The CD should autostart.
1 Installation CD menu On the CD Menu, click: Initial Setup to connect your computer to the Thomson Gateway and configure it. Reconfigure my Thomson Gateway to reconfigure your Thomson Gateway. Setup my computer to connect your computer to the Thomson Gateway network. View Documentation to view the documentation that is available for your Thomson Gateway. This list will be automatically updated if you are connected to the Internet.
1 Installation 1.2.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson Gateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway as described in “3 Adding a New Computer to your Network” on page 19. 2 Connect the Thomson Gateway to the DSL line. If your Internet Service Provider (ISP) is not using the Thomson Gateway to access the Internet, you must not connect the DSL cable.
2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 10 Thomson Gateway Web Interface 15 Backing Up/Restoring your Configuration 18 E-DOC-CTC-20080421-0010 v1.
2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of: 10 Status LEDs WPS Button LED Ethernet LEDs E-DOC-CTC-20080421-0010 v1.
2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device during normal operation.
2 Thomson Gateway Basics Broadband LED Colour State Description Green Blinking Pending DSL line synchronisation Solid on DSL line synchronised Off No DSL line Internet LED Colour State Description Green Blinking Internet activity Solid on Internet connectivity, no activity Solid on Internet connection setup failed Red Off No Internet connection Phone LED Colour State Description Green Solid on VoIP service up Blinking VoIP activity Off 12 VoIP service down E-DOC-CTC-2008
2 Thomson Gateway Basics 2.1.2 WPS Button LED Introduction The WPS button allows you to add new wireless clients to your network. For more information, see Connecting Your Wireless Client via WPS. WPS LED Colour State Description Green Solid On Client successfully registered via WPS Amber Blinking WPS registration ongoing Red Blinking Error occurred E-DOC-CTC-20080421-0010 v1.
2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). 14 LED Status Description Off No connection on this port Solid on Ethernet link up Blinking Data is flowing from/to this port E-DOC-CTC-20080421-0010 v1.
2 Thomson Gateway Basics 2.2 Thomson Gateway Web Interface Introduction The Thomson Gateway Web Interface allows you to configure your Thomson Gateway using your web browser. Requirements Javascript must be enabled on your browser. For more information, consult the help of your Internet browser. Accessing the Thomson Gateway Web Interface Proceed as follows: 1 Open your web browser. 2 Browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.168.1.254).
2 Thomson Gateway Basics Components All the pages contain following components: 2 4 3 5 1 6 7 Label Description 1 Menu 2 Language bar 3 Location bar 4 Login section 5 Notification area 6 Content pane 7 Tasks Menu The menu consists of the following menu items: 16 Home: Allows you to go back to the home page. Thomson Gateway: Provides basic information on the Thomson Gateway. Broadband Connection: Allows you to view/configure your broadband connections.
2 Thomson Gateway Basics Language bar The language bar allows you to change the language of the Thomson Gateway Web interface. The language bar will only be shown if more than one language is available. Location bar The location bar allows you to view the current position in the Thomson Gateway Web interface. Login section In this section you can see the current user name. By clicking your user name, you can: Change your password. Switch to another user.
2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to backup your configuration for later use. This way you can always return to your working configuration in case of problems. Backing up your configuration Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Thomson Gateway menu, click Configuration. 3 In the Pick a task list, click Save or Restore Configuration.
3 Adding a New Computer to your Network 3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Gateway using the Guided Installation, use the same procedure on the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the Thomson Gateway has already been configured: Select No and click Next to continue.
3 Adding a New Computer to your Network 3.1 Connecting a Computer Using the Ethernet Cable Requirements Your computer must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Ethernet cable In your package, you will find a cable with yellow connectors. This is the Ethernet cable.
4 Wireless 4 Wireless Introduction With the built-in wireless access point you are no longer bound by cables to connect to the Internet. What you need to set up a wireless network To set up a wireless network, you need following components A Wireless Access Point A Wireless client Wireless Access Point You can consider the wireless access point as the heart of your wireless network. The wireless access point: Connects the different wireless devices with each other.
4 Wireless 4.1 Connecting Your Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all of your wireless settings (SSID, encryption,...). Requirements Your wireless client must supports WPS. Check the documentation of your wireless client for this. Your Thomson Gateway must use WPA(2)-PSK encryption (default encryption) or no encryption. WPS with WEP encryption is not possible.
4 Wireless Make sure that the WLAN LED is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client without WPS. For more information, see “4.2 Connecting Your Wireless Client without WPS” on page 24. Troubleshooting If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “4.2 Connecting Your Wireless Client without WPS” on page 24.
4 Wireless 4.2 Connecting Your Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and encryption your Thomson Gateway is using. Where can I find the SSID? If you did not change the SSID manually, your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway.
4 Wireless 4.3 Securing Your Wireless Connection Introduction By using encryption, communication between the wireless clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the years a number of encryption types have been developed.
4 Wireless 3 Under Wireless, click your access point. Your access point will be listed in the following format: “WLAN: ()”. For example, WLAN: Thomson83C7C7 (54Mbps). 4 The Wireless Access Point page appears. 5 In the Location bar, click Configure. 6 Under Security, you can change the Encryption. If you want to use: WPA-PSK Encryption, continue with “4.3.1 Configuring WPA-PSK Encryption” on page 27. WEP Encryption, continue with “4.3.
4 Wireless 4.3.1 Configuring WPA-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption”: 1 Select Use WPA-PSK Encryption. 2 In the WPA-PSK Encryption Key box, type a pass phrase (also known as Pre-shared key) of your choice. The pass phrase must consist of 8 to 63 alphanumeric characters or 64 hexadecimal characters (characters from 0 to 9 and from A to F). 3 In the WPA-PSK Version list, click the WPA-version of your choice.
4 Wireless 4.3.2 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption”: 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers higher security). 3 In the Encryption key box, type a Network key of your choice. If you are using: A 64-bit key: Type 10 hexadecimal characters (characters from 0 to 9 and from A to F) or 5 alphanumeric characters.
5 Telephony 5 Telephony Voice over IP (VoIP) VoIP is a technology in which telephone calls are made over the Internet. This allows you to save on communication costs, especially for long-distance calls. The old solution To be able to make your phone calls over the Internet you could: Buy an IP phone. These IP phones are special phones that you can connect to your Internet Gateway. Install VoIP software on your computer and make your phones calls via your computer.
5 Telephony 5.1 Connecting a Regular Phone to Your Thomson Gateway Procedure Use a phone cable with RJ-11 connectors to: 1 Wire the green Thomson Gateway Phone port(s) to your phone(s) or fax. 2 If your Thomson Gateway has a black port labelled PSTN, you must connect this port to the telephone output of your DSL filter or splitter to allow analogue phone calls with the same telephone set that you use for VoIP calls.
5 Telephony 5.2 Installing the Thomson DECT USB Adapter Introduction If your package contains a Thomson DECT USB Adapter, you can use this Thomson DECT USB Adapter to turn your Thomson Gateway into a DECT base station. The only thing you need to do is plug in your Thomson DECT USB Adapter and register your DECT phones. Procedure Proceed as follows: 1 Connect the flexicable to the Thomson DECT USB Adapter: 2 Plug the Thomson DECT USB Adapter in the USB master port.
5 Telephony 5.3 Connecting a DECT Phone to Your Thomson Gateway Introduction The Thomson Gateway is equipped with a DECT base station allowing you to connect up to five DECT phones. Before you can start using your DECT phone, you first have to register it to your Thomson Gateway. Once registered you will be able to make phone calls over the traditional (PSTN) phone network (if enabled by your telephone operator) or using VoIP (if configured).
5 Telephony 5.4 Configuring the Telephony Service Introduction If you configured your Thomson Gateway using the Guided Installation, the telephony service will already be configured by the Setup wizard. If you choose to configure your Thomson Gateway manually or you still need to configure the telephony service, you can follow the procedure below. Requirements Your Internet connection must be up and running before you can configure Internet telephony.
5 Telephony 3 In the Location bar, click Configure. 4 Select Service Enabled. 5 Click Apply. Verifying Telephone Connectivity Proceed as follows to verify the voice connection: 1 Make sure the Thomson Gateway is turned on and ready for service. 2 Check whether your phone is properly attached to the Thomson Gateway. 3 Make sure the Internet telephony service is enabled and configured. 4 The Phone LED must be solid green. 5 Pick up your phone, wait for the dialling tone, and dial the number.
5 Telephony 5.5 Address Book Introduction The Thomson Gateway allows you to store the contact details of your contacts on the Thomson Gateway Web Interface. On this page, you can make a call or send a message simply by clicking on a link. Accessing the Address Book page? Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Address Book. 3 The Address Book page appears. Managing contacts To: Add a contact, click Add. Edit a contact, click Edit.
5 Telephony 5.6 Telephony services Introduction Telephony services or supplementary services add extra functionality to your phone. Which supplementary services that are available is determined by your service provider.
5 Telephony Activating services on the web pages To activate/deactivate supplementary services via the web page: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Telephony. 3 In the Location bar, click Configure. 4 In the Pick a task list, click View Telephony Services. 5 In the Location bar, click Configure. 6 To activate/ deactivate supplementary services select/clear the check box of the supplementary service. 7 Click Apply.
5 Telephony Action Press To retrieve the call on hold (when there is no active call) R, 1 Illustration B B C A presses R1 on hold active A A To terminate an active call and enables a call set up (the dial tone is generated) R, 9 B B C on hold active on hold dial tone A Activate Waiting when you want to: Action Press To terminate an active call and switch to an incoming call R, 1 Illustration B B C active incoming To reject an incoming call active A R, 0 B B C incoming acti
5 Telephony Activate 3 PTY when you want to: Action Press To establish a conference call (or 3 party connection) R, 3 Illustration B C active on hold A presses R3 B C active active A A During 3 pty: put B and C on hold R, 2 B C active active A presses R2 B C on hold on hold A A During 3 pty: retrieve B and C R, 3 B C on hold on hold A presses R3 B C active active A A Activate Transfer when you want to: Action Press Transfer a call R, 4 Illustration B active
5 Telephony 5.7 Viewing Telephony Statistics Introduction The Telephony Statistics page on the Thomson Gateway Web Interface lists: Successful incoming calls. Missed incoming calls. Successful outgoing calls. Failed outgoing calls. Accessing the Telephony Statistics page Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Telephony. 3 The Address Book page appears.
6 Getting the Most Out of Your Thomson Gateway 6 Getting the Most Out of Your Thomson Gateway In this chapter In this chapter we will take a closer look at following features: Topic Page Sharing Content on your Network 42 Universal Plug and Play 52 Assigning a service (HTTP, FTP,...) to a computer 59 Dynamic DNS 61 Feature availability Depending on the configuration offered by your Internet Service Provider (ISP), some features may not be available on your Thomson Gateway.
6 Getting the Most Out of Your Thomson Gateway 6.1 Sharing Content on your Network Introduction The Thomson Gateway allows you to store your data on a centralised place in the network. This way you can share your files with everyone that is connected to your network. What do I need? A FAT32 formatted USB storage device. To format your device for FAT32, consult the help of your operating system. Make sure to make a copy of your data before you doing this. Formatting your device will erase all data.
6 Getting the Most Out of Your Thomson Gateway Configure Content Sharing on the Thomson Gateway If you want to: Simply share your data and media with other users on the network, proceed with “6.1.1 Setting Up the File Server” on page 44. Share your media with media devices like an IP Set-Top Box, proceed with “6.1.3 Using UPnP AV to Share Content with Media Devices” on page 48. E-DOC-CTC-20080421-0010 v1.
6 Getting the Most Out of Your Thomson Gateway 6.1.1 Setting Up the File Server Introduction If you want to allow users to change the content on your USB storage device, you have to enable the Network File Server on your Thomson Gateway. This way, all users connected to your Thomson Gateway will be able to access your USB storage device and make changes to it. Procedure To enable the Network File Server: 1 Browse to the Thomson Gateway Web Interface. 2 On the Tools menu, click Content Sharing.
6 Getting the Most Out of Your Thomson Gateway How to access the shared content on Windows Proceed as follows: 1 Open Windows Explorer. 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: \\Thomson). If you did not provide a server name, type \\192.168.1.253. 3 All storage devices that are attached to your Thomson Gateway are listed as folders.
6 Getting the Most Out of Your Thomson Gateway How to access the shared content on Mac Proceed as follows: 1 On the Go menu, click Connect To Server. 2 The Connect To Server window appears. 3 In the Server Address box, type smb://, where is the Server Name you assigned to your USB storage device. So in our example we will type smb://Thomson. 4 The SMB Mount window appears. Select the shared folder you want to mount and click OK.
6 Getting the Most Out of Your Thomson Gateway 6.1.2 Managing your Shared Content Introduction To prevent that users start creating folders on your USB storage device and to keep the directory structure clean and transparent, the Thomson Gateway allows you to configure your USB storage device as Managed Partition.
6 Getting the Most Out of Your Thomson Gateway 6.1.3 Using UPnP AV to Share Content with Media Devices Introduction If you want to share your media files with media devices like IP Set-Top Boxes, you have to configure the Thomson UPnP AV Server. Thomson UPnP AV Server The Thomson UPnP AV Server is a server that shares media files with devices that are connected to the same network. These media files are stored on a USB storage device connected to the Thomson Gateway.
6 Getting the Most Out of Your Thomson Gateway 6.1.4 Accessing your Shared Content by FTP Introduction The Thomson Gateway allows you to access your shared content by FTP. This can be useful if you want to be able to access your shared content from the Internet. Procedure Proceed as follows: 1 Protect your Thomson Gateway Web Interface login account with a password. If you have already configured a password for your login account, you can continue with the next step.
6 Getting the Most Out of Your Thomson Gateway Result The Shared folder is now accessible using FTP. If you are connected to the Internet, the link to the FTP server is displayed under FTP Server: On the Thomson Gateway network, you can also FTP to the local address (192.168.1.253). Additional configuration As you may know the IP address of your Internet connection may change frequently. This implies that the link to the FTP server will also change every time the public IP changes.
6 Getting the Most Out of Your Thomson Gateway 6.1.5 Safely Removing your USB Storage Device Introduction If you just remove your USB storage device from the Thomson Gateway you may loose some data. To avoid this you must first unmount your USB storage device. Unmounting your USB storage device Proceed as follows 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Content Sharing. 3 In the Location bar, click Configure. 4 Click Unmount.
6 Getting the Most Out of Your Thomson Gateway 6.2 Universal Plug and Play Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator. Supported Operating Systems Following operating systems support UPnP: Windows Vista Windows XP If your computer is running Windows XP, you first have to install the UPnP component.
6 Getting the Most Out of Your Thomson Gateway 6.2.1 Accessing Your Thomson Gateway with UPnP Windows Vista If you computer runs Windows Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page. 4 The Thomson Gateway Web Interface appears. Windows XP If you computer runs Windows XP: 1 Go to My Network Places.
6 Getting the Most Out of Your Thomson Gateway 6.2.2 Managing your Internet connection with UPnP Windows Vista If you computer runs Windows Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as THOMSON TGXXX). 4 If you are currently: Connected to the Internet, click Disable to disconnect from the Internet. Not connected to the Internet, click Enable to connect to the Internet.
6 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “6.2.3 Configuring UPnP on the Thomson Gateway” on page 56. E-DOC-CTC-20080421-0010 v1.
6 Getting the Most Out of Your Thomson Gateway 6.2.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway Web Interface you can: Enable/Disable UPnP Extended Security Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Game & Application Sharing. 3 Under Universal Plug and Play: Select the Use UPnP check box, to enable UPnP. Clear the Use UPnP check box, to disable UPnP. 4 Click Apply.
6 Getting the Most Out of Your Thomson Gateway 6.2.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel. 2 The Control Panel window appears. Click Add or Remove Programs. 3 The Add or Remove Programs window appears. Click Add/Remove Windows Components.
6 Getting the Most Out of Your Thomson Gateway Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system. Proceed as follows: 1 On the Windows taskbar, click Start. 2 Select (Settings >) Control Panel > Add or Remove Programs. 3 In the Add or Remove Programs window, click Add/Remove Windows Components.
6 Getting the Most Out of Your Thomson Gateway 6.3 Assigning a service (HTTP, FTP,...) to a computer Introduction The Thomson Gateway allows you to use one internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer is connected to the outside world. Problem When the Thomson Gateway receives an incoming message, the Thomson Gateway has to decide to which computer he will have to send this message.
6 Getting the Most Out of Your Thomson Gateway UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer. For more information on UPnP, see “6.2 Universal Plug and Play” on page 52.
6 Getting the Most Out of Your Thomson Gateway 6.4 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example john.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. What you need Before you can configure Dynamic DNS, you first have to create an account at a Dynamic DNS service provider. For example: www.dyndns.
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7 Internet Security 7 Internet Security Overview The Thomson Gateway offers you various options to secure your network: Topic Page Firewall 64 Web Site Filtering 65 E-DOC-CTC-20080421-0010 v1.
7 Internet Security 7.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Firewall. 3 The Firewall page appears. In the upper-right corner, click Configure. 4 A list with security settings with a brief description is displayed. 5 Select the security level of your choice and click Apply. Creating a new security level If you do not find a security level up to your need, you are able to create a new security level.
7 Internet Security 7.2 Web Site Filtering Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering With address-based filtering you can block web sites based on their address, also called URL (for example www.porn.com). But as, you know, the Internet consists of a large number of web sites, and that number still increases every day.
7 Internet Security 4 The Web Filtering Activation page appears. Under License Type, select: 30-days evaluation if you first want evaluate this feature. Standard if you have already purchased a license key. The License key box appears as soon as you select this option. Type the license key that you received from your ISP in this box. 5 Click Apply.
7 Internet Security 7.2.1 Configuring The Content-based Filter Introduction Address based filtering has a higher priority then content based filtering. This means that when you are blocking a specific category (for example Finance / Investment), you can still access (netbanking.mybank.com) provided you create a rule to allow access to that URL (for example netbanking.mybank.com). Accessing the configuration page Proceed as follows: 1 Browse to the Thomson Gateway Web Interface.
7 Internet Security 7.2.2 Adding Rules For The Address Based Filter Options With the address based filter you can: Deny access to a specific Web site Allow access to a specific Web site Redirect a Web site Redirect all Web sites Deny access to a specific Web site Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Web Site Filtering. 3 Make sure the Use Address Based Filter check box is selected.
7 Internet Security Redirect all Web sites Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Web Site Filtering. 3 Make sure the Use Address Based Filter check box is selected. 4 Type “*” in the Web Site box. 5 Click Redirect in the Action list. 6 Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. 7 Click Add. E-DOC-CTC-20080421-0010 v1.
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8 Troubleshooting 8 Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on http://www.thomsonbroadband.com or contact your service provider.
8 Troubleshooting 8.1 Setup wizard Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: 1 Click the Windows Start button. 2 Click Run. 3 In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive. Mac OS X: 1 On your desktop, double-click the CD icon. 2 Double-click Menu.
8 Troubleshooting 8.2 General Thomson Gateway Troubleshooting Thomson Gateway does not work If none of the LEDs light up, make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device. The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.
8 Troubleshooting 8.2.1 Wired Connection Troubleshooting Ethernet LED does not light up Make sure that: 74 The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors. E-DOC-CTC-20080421-0010 v1.
8 Troubleshooting 8.2.2 Wireless Connection Troubleshooting No Wireless Connectivity Make sure that: Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain. The wireless client is configured for the correct wireless settings (SSID, security settings). Check the signal strength, indicated by the wireless client manager.
8 Troubleshooting 8.3 Voice over IP Troubleshooting Introduction If you cannot establish a phone call via your Thomson Gateway, try the suggestions below. Calling over VoIP If you have problems calling via VoIP, check whether: Your telephone is correctly connected to the Thomson Gateway. Your telephone is working on the regular phone line (PSTN): Connect your phone directly to the telephone wall outlet. Try to make a phone call.
8 Troubleshooting 8.4 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed. Also your WLAN clients will have to be re-associated, as described in “4 Wireless” on page 21.
8 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfolded paperclip to push the recessed Reset button. Push it until the Power LED lights red - this will take about 7 seconds. 3 Release the Reset button. 4 The Thomson Gateway restarts. Your system administrator may have disabled the physical reset button of the Thomson Gateway. In this case, a hardware reset to defaults is not possible. 78 E-DOC-CTC-20080421-0010 v1.
THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www.thomson-broadband.com © Thomson 2008. All rights reserved. E-DOC-CTC-20080421-0010 v1.0.
