User's Manual

10 Support
DMS-CTC-20110909-0007 v0.1 89
DRAFT
10.1 General Troubleshooting
Check the LEDs
If the HSG does not work as expected, the status LEDs on the front panel may
provide you enough information to locate the problem:
LED Color State Description
Power Green Solid Powered on.
Blinking Upgrade ongoing.
Do not remove any cables or switch off the
HSG when the HSG is upgrading.
Red Solid Self-test failed, indicating device
malfunction
Off Not powered.
Internet Green Solid Connected to the Internet, no activity
detected.
Blinking Connected to the Internet, activity.
Orange Solid Failed to connecting to the Internet.
Off The HSG is either powered off or starting
up.
Phone Green Solid Connected to the Verizon telephone
network.
Blinking Call ongoing or connecting to the Verizon
telephone network.
Red Solid Failed to connect to the Verizon telephone
network.
Orange Blinking Voice mail message available.
Off The HSG is either powered off or
telephony is not enabled.
WiFi Green Solid Wireless is enabled on your HSG, no
activity
Blinking Wireless is enabled on your HSG, activity
Off Wireless is disabled on your HSG.