FT Verizon Home Service Gateway TG790 DR A Setup and User Guide
FT DR A
1 Getting Started ........................................................... 1 1.1 1.2 Check the Box Contents............................................................................................................... 3 Getting to Know the HSG ............................................................................................................ 4 1.2.1 1.2.2 Front Panel ...............................................................................................................................
5 GUI: My Network....................................................... 41 5.1 5.2 Network Status..............................................................................................................................42 Network Connections.................................................................................................................43 Ethernet Properties...........................................................................................................................
9 GUI: System Monitoring........................................... 77 Router Status..................................................................................................................................79 Advanced Status...........................................................................................................................80 9.2.1 9.2.2 9.2.3 9.2.4 9.2.5 10 System Logging ........................................................................................................
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FT 1 DR A Getting Started
1 Getting Started Introduction This Setup and User Guide will help you to setup your Home Service Gateway (HSG) and deploy its services on your home network. Your Home Network Your home network consists of the following components: One Cantenna One Home Service Gateway (HSG) The Cantenna FT One or more network devices The Cantenna is located on the roof and is the interface between your home network and the Verizon 4G LTE network.
1 Getting Started 1.1 Check the Box Contents Your box should contain the following items: 2 3 4 FT 71/2 inch | 190mm 1/4 inch | 6mm ± 1/3 inch | max 8,9mm 1 5 Description 1 This Quick Installation Guide 2 The Safety and Regulatory Notices DR A Item 6 3 The Wall Mount Instructions 4 The Home Service Gateway. In this Setup and User Guide we will refer to it as HSG. 5 One power supply 6 One yellow Ethernet cable (RJ-45) When one of these items is missing call 800- 837-4966.
1 Getting Started 1.2 Getting to Know the HSG This section introduces you to the different components of the HSG. Page “1.2.1 Front Panel” 5 “1.2.2 Back Panel” 7 DR A FT Topic 4 DMS-CTC-20110909-0007 v0.
1 Getting Started 1.2.1 Front Panel Components WPS button FT Status LEDs DR A On the front panel of your HSG, you can find: The Status LEDs: These Status LEDs allow you to check the state of the services offered by the HSG. WPS button: The WPS button allows you to add new wireless clients to your local network in a swift and easy way, without the need to enter any of your wireless settings (network name, wireless key, encryption type).
1 Getting Started Description WiFi Indicates the connectivity to the Cantenna. DR A FT LED 6 DMS-CTC-20110909-0007 v0.
1 Getting Started Back Panel A FT 1.2.2 C B E D G F Item Name Description A USB port B Power switch Allows you to switch your HSG on/off. C Power inlet This is where you will plug in the power adapter. D Reset button If you press this button for 5 seconds the HSG will return to its factory default settings. All changes that you made to the default configuration will be lost. E LAN port Allows you to connect your local devices (e.g. a computer) using Gigabit Ethernet.
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FT 2 DR A Setup
2 Setup Overview To setup your HSG, you have to complete the following steps: 1 If a different router was being used previously, disconnect it. Remove all components, including power supplies and cables; they will not work with the HSG. 2 Connect the HSG to the Cantenna. For more information, see “2.1 Connect the HSG to the Cantenna” on page 11. 3 Power on your HSG. For more information, see “2.2 Power on the HSG” on page 12. FT 4 Connect your network devices. For more information, see “2.
2 Setup 2.1 Connect the HSG to the Cantenna Procedure WAN HSG FT Cantenna Coax cable 1 Take one end of the coaxial cable and connect into the coaxial wall jack. 2 Connect the other end to the Coax port of your HSG. DR A 3 After a few minutes, the WAN Coax LED must be solid green. If this is not the case, make sure that the coaxial cable is connected properly at both ends. DMS-CTC-20110909-0007 v0.
2 Setup 2.2 Power on the HSG Procedure On Power FT Off 1 Take the power supply that is included in your box. 2 Connect the power cord to the Power port of your HSG. 3 Plug the other end into an electrical outlet. 4 Push the On/Off button to turn on the HSG. DR A 5 Wait a few minutes to allow the HSG to complete the start up phase. 6 The Power LED on the front panel of your HSG must be solid green. 12 DMS-CTC-20110909-0007 v0.
2 Setup 2.3 Connect Your Network Devices Introduction This section helps you to connect your network devices (for example, a computer, a network printer,...) to the HSG network. Connection options If you want to connect your computer to the HSG using: A wireless connection, proceed with “2.3.1 Wireless Connection to the HSG” on page 14. DR A on page 18. FT A wired (Ethernet) connection, proceed with “2.3.2 Wired Connection to the HSG” DMS-CTC-20110909-0007 v0.
2 Setup 2.3.1 Wireless Connection to the HSG Requirements Your network device must be equipped with a WiFi-certified wireless client. Your network device must be configured to obtain an IP address automatically. This is the default setting. Procedure FT If you want to connect a computer using the wireless network, configure the wireless client on your computer with the wireless settings printed on the label of your HSG.
2 Setup Connect your computer on Windows 7 Proceed as follows: 1 Click the wireless network icon ( )in the notification area. FT 2 A list of available wireless networks appears. Double-click the HSG access point. Note The HSG is listed with the network name (ESSID) that is printed on the bottom of your HSG (for example: TTTG7). DR A 3 Windows prompts you to enter the network security key.
2 Setup 4 Windows prompts you to enter the network security key. Type the WPA key that is printed on the bottom of your HSG in the Network key and Confirm network key box and click Connect. Proceed as follows: FT Connect your computer on Windows XP 1 Right-click the wireless network connection icon ( or and then click View Available Wireless Networks. )in the notification area DR A 2 A list of available wireless networks appears. Double-click the HSG access point.
2 Setup FT 4 You are now connected to the HSG: Connect your computer on Mac OS X Proceed as follows: 1 Click the Airport icon on the menu bar. DR A 2 A list of available wireless networks appears. Select the HSG from the list. Note The HSG is listed with the network name (ESSID) that is printed on the bottom of your HSG (for example: TTTG7). 3 The AirPort window prompts you to enter your WPA password.
2 Setup 2.3.2 Wired Connection to the HSG Requirements Both your network device (for example, a computer, an Ethernet switch,...) and HSG must have a free Ethernet port. Your network device must be configured to obtain an IP address automatically. This is the default setting. For more information, see “10.4 Configuring Dynamic IP Addressing on Windows” on page 95.
FT 3 DR A Graphical User Interface (GUI)
3 Graphical User Interface (GUI) Introduction The Graphical User Interface (GIU) allows you to configure your HSG from your web browser. Requirements JavaScript must be enabled on your browser (this is the default setting). For more information, consult the help of your web browser. Accessing the GUI Proceed as follows: FT 1 Open your web browser. 2 In the Address box, type http://sgw.lan (or http://192.168.1.254) and press ENTER. 3 The HSG prompts you to enter your user name and password.
3 Graphical User Interface (GUI) Menu The menu bar on the front contains the following items: For more information, see... Main “3.1 Main” on page 22. Wireless Settings “4 GUI: Wireless Settings” on page 29. My Network “5 GUI: My Network” on page 41. FT Name Firewall Settings “6 GUI: Firewall Settings” on page 53. Parental Control “7 GUI: Parental Control” on page 55. Advanced “8 GUI: Advanced Settings” on page 61. DR A Icon System Monitoring DMS-CTC-20110909-0007 v0.
3 Graphical User Interface (GUI) 3.1 Main Main page The Main page provides a summary view of the main services of the HSG. The content of the page is divided into three groups: My Router For more information, see “3.1.1 My Router ” on page 23. My Network For more information, see “3.1.2 My Network” on page 26. Action Zone DR A FT For more information, see “3.1.3 Action Zone” on page 28. 22 DMS-CTC-20110909-0007 v0.
3 Graphical User Interface (GUI) 3.1.1 My Router Introduction The My Router pane displays the status of the HSG’s network and Internet connection and contains the following items: Router Status Broadband Connection DR A Router Status FT Quick Links The Router Status informs you about the status of your Internet connection: Icon Description Indicates that the HSG is connected to the Internet. Indicates that the HSG is not connected to the Internet.
3 Graphical User Interface (GUI) To view more information about your broadband connection: 1 Under Broadband Connection, click the Disconnected or Connected link: 2 Depending on whether you choose Ethernet or Coax for your WAN connection, one of the following pages appears: DR A FT The Broadband Connection (Ethernet) Properties page For more information, see “5.2.5 Broadband Connection (Coax)” on page 50. The Broadband Connection (Ethernet) Properties page For more information, see “5.2.
3 Graphical User Interface (GUI) Quick Links The Quick Links section provides links to frequently used pages. The following quick links are available: Port Forwarding Click this link to assign a service (for example a HTTP server) to a network device. Request for this service that are initiated from the Internet will automatically be forwarded to this device. Change Wireless Settings Click this link to configure the wireless access point of your HSG.
3 Graphical User Interface (GUI) 3.1.2 My Network Introduction The My Network pane, provides you an overview of the devices that are currently connected to the HSG. The following information is provided for each device: PC Name: Displays the name that will be used to reference to this device. FT Connection Type: Displays how the device is connected to the HSG (Ethernet, Wireless or Coax). IP Address: Displays the IP address of the device.
3 Graphical User Interface (GUI) Windows Shared Folders link to view the shared folders of this computer. Test Connectivity to check if the device is currently connected to the HSG. DR A FT Close to return to the Main page. DMS-CTC-20110909-0007 v0.
3 Graphical User Interface (GUI) 3.1.3 Action Zone Introduction The Action Zone pane allows you to access Click: See Security Hazard to check the security log. GO TO THE INTERNET NOW to browse to your home page. Verizon. com to access the Verizon corporate website.
FT 4 DR A GUI: Wireless Settings
4 GUI: Wireless Settings 4.1 Wireless Status Introduction The Wireless Status page provides you an overview of the wireless settings that are currently used by your HSG. FT Overview The following settings are available: DR A Radio Enabled: Displays whether the HSG’s wireless radio is active. SSID: To be able to distinguish one wireless network from another, each wireless network has its own network name, often referred to as Service Set IDentifier (SSID).
4 GUI: Wireless Settings WPA2 (default): The most recent and most secure version of WPA. Choose this version if you are sure that all your wireless clients support WPA2. WPA: The first version of WPA. Choose this option if you are sure that none of your wireless clients support WPA2. When you connect to the HSG, you have to enter the key that is listed next to the encryption type. SSID Broadcast: FT Displays whether the HSG is broadcasting its SSID.
4 GUI: Wireless Settings 4.2 Basic Security Settings Introduction The Basic Security Settings page allows you to configure the basic wireless settings of your HSG in a step-by-step approach.
4 GUI: Wireless Settings Step 4: Click on the button next to WEP In this step you are able to use WEP encryption to secure your wireless connection. WEP has been proven to have some security issues. It is recommended to keep the Off option selected and use WPA(2) instead. For more information, see “4.3.1 Securing Your Wireless Connection” on page 36. The only reason why you might consider to use WEP is if you have older wireless devices in your network that only support WEP.
4 GUI: Wireless Settings 2 If needed complete the other steps. 3 Click Apply. FT Step 7: Write down wireless settings This step gives you an overview of the settings that will be active as soon as you click the Apply button on the bottom of the page. You can print or write down this overview, to APPLY YOUR CHANGES DR A Do not forget to click Apply on the bottom of your page to activate your changes. 34 DMS-CTC-20110909-0007 v0.
4 GUI: Wireless Settings 4.3 Advanced Security Settings Introduction The Advanced Security Settings page allows you to take your wireless security to the next level. To improve the security of your wireless network you can add the following security levels: Level 1: Encrypt your wireless traffic with a wireless key to make sure that only FT the sender and the receiver can read the data that is sent over your wireless connection. For more information, see “4.3.
4 GUI: Wireless Settings 4.3.1 Securing Your Wireless Connection Encryption types The HSG supports the following encryption types: WEP: The least safe encryption type used for wireless connections. WEP has been proven to have security issues. Only use this encryption if your wireless device does not support WPA(2). WPA+WPA2: WPA2 (default): FT This is a mixed mode. In this mode WPA2, is the preferred encryption type but wireless clients do not support WPA2, can still use WPA as encryption type.
4 GUI: Wireless Settings 4.3.2 SSID Broadcast SSID To be able to distinguish one wireless network from another, each wireless network has its own network name, often referred to as Service Set IDentifier (SSID). All your wireless devices on your network must use this network name (and the correct encryption). Broadcast Note FT By default, the HSG broadcasts its wireless SSID. Wireless clients can then detect the presence of your network and inform the users that this network is available.
4 GUI: Wireless Settings 4.3.3 Wireless MAC Authentication MAC Address A MAC (Media Access Control) address is a unique hexadecimal code that identifies a device on a network. Each network device has such a MAC address. MAC Authentication When using MAC authentication, you allow or deny devices to access to your network based on their MAC address. FT Warning: MAC authentication alone is not enough! Wireless MAC Authentication only offers a limited level of security.
4 GUI: Wireless Settings 4.3.4 802.11b/g/n Mode Introduction The 802.11b/g/n Mode page allows you to specify which wireless standards you want to support. Wireless standards The HSG is able to support the following wireless standards: 802.11n offers the highest speed (up to 130Mbps) and best range. 802.11g offers speeds up to 54Mbps. Procedure Proceed as follows: FT 802.11b offers speeds up to 11Mbps. 1 On the Wireless Settings menu, click Advanced Security Settings. 2 Under Level 3, click 802.
4 GUI: Wireless Settings 4.3.5 Other Advanced Wireless Options Warning Changing the Advanced Wireless Options may affect your router's wireless performance. Do not make any changes to these options unless you have been instructed to do so by Verizon support personnel. Accessing the Advanced Wireless Options page Proceed as follows: 1 On the Wireless Settings menu, click Advanced Security Settings. FT 2 Under Level 3, click Other Advanced Wireless Options.
FT 5 DR A GUI: My Network
5 GUI: My Network 5.1 Network Status Introduction Device Information FT The Network Status page provides you an overview of the devices that are currently connected to the HSG. The following information is provided for each device: PC Name: Displays the name that will be used to reference to this device. Connection Type: Displays how the device is connected to the HSG (Ethernet, Wireless or Coax). IP Address: DR A Displays the IP address of the device.
5 GUI: My Network 5.2 Network Connections Warning The settings covered in this section should be configured by experienced network technicians only! Introduction FT The Network Connections page allows you to configure the network connections of your HSG. DR A Click or the name of the connection to edit or view the settings of the connection. DMS-CTC-20110909-0007 v0.
5 GUI: My Network 5.2.1 Ethernet Properties Introduction FT The Ethernet Properties page allows you to view the properties of the Ethernet switch of your HSG. Accessing the Ethernet Properties page Proceed as follows: 1 On the My Network menu, click Network Connections. DR A 2 The Network Connections table appears. Under Network (Home/Office), click Ethernet. Note If you do not see this item, click Advanced on the bottom of the page.
5 GUI: My Network 5.2.2 Wireless Access Point Properties Introduction The Wireless Access Point Properties page allows you to: View the properties of the wireless access point of your HSG. View/ change the network name (SSID) of the wireless access point. Access Proceed as follows: FT 1 On the My Network menu, click Network Connections. 2 The Network Connections table appears. Under Network (Home/Office), click Wireless Access Point.
5 GUI: My Network 5.2.3 Coax Connection Introduction A Coax connection connects devices (such as set-top boxes) to the HSG Router using a coaxial cable. The Coax Properties page allows you to view/change the settings of this connection. Accessing the Coax Properties page Proceed as follows: FT 1 On the My Network menu, click Network Connections. 2 The Network Connections table appears. Click Coax.
5 GUI: My Network Channel Allowable frequency Network Coordinator Mode Transmit Power Control Maximum Transmit Power Privacy Statistics to view the statistics of your Coax connection Node statistics to view the statistics of the devices that are using the Coax DR A FT connection. DMS-CTC-20110909-0007 v0.
5 GUI: My Network 5.2.4 Broadband Connection (Ethernet) Introduction The Broadband Ethernet connection connects the HSG Router to the Internet using an Ethernet cable. The Broadband Connection (Ethernet) Properties page allows you to view/ change the settings of this connection. Accessing the Broadband Connection (Ethernet) Properties page Proceed as follows: FT 1 On the My Network menu, click Network Connections. 2 The Network Connections table appears.
5 GUI: My Network Subnet mask: The subnet mask is used in combination with the IP address to identify your network. Default Gateway: The server that is used to pass traffic outside the local network. DNS Server: The DNS servers used by the Broadband Connection (Ethernet). These servers will translate the DNS names (for example: www.google.com) into IP addresses (for example: 74.125.230.84). IP Address Distribution: Packets Received: FT To change the value, click IP Address Distribution.
5 GUI: My Network 5.2.5 Broadband Connection (Coax) Introduction A Coax Broadband connection connects the HSG Router to the Internet using a coaxial cable. The Broadband Connection (Coax) Properties page allows you to view/change the settings of this connection. Accessing the Broadband Connection (Coax) Properties page Proceed as follows: FT 1 On the My Network menu, click Network Connections. 2 The Network Connections table appears. Click Broadband Connection (Coax) Properties.
5 GUI: My Network The DHCP setting The DNS settings DR A FT The routing table DMS-CTC-20110909-0007 v0.
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FT 6 DR A GUI: Firewall Settings
6 GUI: Firewall Settings Introduction The firewall controls the flow of data between the local network and the Internet. Both incoming and outgoing data are inspected and then either accepted (allowed) or rejected (barred) from passing through according to a set of rules. To make sure that your entire network is protected the firewall is integrated in the Cantenna. Accessing the Cantenna Firewall pages via the HSG Proceed as follows: 1 On the top menu, click Firewall Settings.
FT 7 DR A GUI: Parental Control
7 GUI: Parental Control 7.1 Parental Control Introduction The Parental control page allows you to: Block a website: FT When the user tries to access the blocked page he will get the standard page announcing that this page has been blocked. For more information, see “Blocking a website” on page 56. Redirect a website to another website.
7 GUI: Parental Control 3 Select Block the following website and enter the URL of the Website that you want to block in the Website box for example (www.evil.com). 4 Click Apply. Redirecting a website to another website Proceed as follows: FT 1 On the top menu, click Parental Control. DR A 2 The Parental Control page appears. 3 Select Redirect the following website to another website. 4 Enter the URL of the website that you want to block in the Website box (for example: www.evil.com).
7 GUI: Parental Control 7.2 Rule Summary Introduction The Rule Summary page allows you to view or change the existing parental control rules. Changing a parental control rule Proceed as follows: 1 On the Parental Control menu, click Rule Summary. 3 Click: to edit a rule. The Parental Control page will then allow you to change the rule. DR A FT 2 The Rule Summary page appears. For more information, see “7.1 Parental Control” on page 56. 58 to delete a rule. DMS-CTC-20110909-0007 v0.
7 GUI: Parental Control 7.2.1 Parental Control Log Introduction The Parental Control Log page allows you to view when people tried to access the a blocked page. Accessing the Parental Control Log page Proceed as follows: 1 On the Parental Control menu, click Parental Control Log. DR A FT 2 The Parental Control Log page appears. Under Details you can see the detailed information about the event. The most important items are: src: The IP address of the user that tried to access the website.
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FT 8 DR A GUI: Advanced Settings
8 GUI: Advanced Settings Introduction The Advanced page allows you to configure the more advanced services of both the HSG and the Verizon. To access the Advanced, proceed as follow: 1 On the top menu, click Advanced. DR A FT 2 The Advanced page appears. 3 On the bottom of this page, click: Cantenna Advanced Settings to configure the settings of the Cantenna. For more information about these settings, read the user documentation of your Cantenna.
8 GUI: Advanced Settings Configuration Click: System Settings to change the system settings of the HSG. For more information, see “8.7 System Settings” on page 72. Port Configuration to configure the Ethernet LAN ports. For more information, see “8.8 Port Configuration” on page 73. Date and time FT Click Date and Time to configure the HSG clock and calendar of the HSG. For more information, see “8.9 Date and Time” on page 74.
8 GUI: Advanced Settings 8.1 Diagnostics Introduction The Diagnostics page allows you to ping a device or website. Ping is used to test if a host (for example, a website, a computer) is reachable. Procedure To diagnose network connectivity: 1 On the top menu, click Advanced. 3 Under FT 2 The Advanced page appears. Click HSG Advanced Settings on the bottom of the page and then click Yes to confirm that you want to access the advanced settings. , click Diagnostics. DR A 4 The Diagnostics page appears.
8 GUI: Advanced Settings DR A FT Round trip time, you can see the amount of time it took for the packet to get back to the HSG. DMS-CTC-20110909-0007 v0.
8 GUI: Advanced Settings 8.2 Restore Defaults Introduction DR A FT The Restore Defaults page allows you to return to the factory defaults of your HSG. For more information, see “10.3 Resetting your HSG” on page 93. 66 DMS-CTC-20110909-0007 v0.
8 GUI: Advanced Settings 8.3 Reboot Gateway Introduction This Reboot Gateway page allows you to restart your HSG. WARNING During the reboot all services provided by the HSG will be unavailable. Procedure FT To reboot the HSG: 1 On the top menu, click Advanced. 2 The Advanced page appears. Click HSG Advanced Settings on the bottom of the page and then click Yes to confirm that you want to access the advanced settings. 3 Under , click Reboot Gateway. DR A 4 The HSG prompts you to confirm the reboot.
8 GUI: Advanced Settings 8.4 ARP Table ARP The Address Resolution Protocol is a protocol that translates the IP address of a network device into its MAC address. The ARP table page The ARP Table page provides you a mapping between the IP address and the MAC address of the device that is using this IP address. Proceed as follows: FT Viewing the ARP table 1 On the top menu, click Advanced. 2 The Advanced page appears.
8 GUI: Advanced Settings 8.5 Users Introduction The Users page allows you to manage the user accounts for access to the HSG GUI. 1 On the top menu, click Advanced. 2 The Advanced page appears. Click HSG Advanced Settings on the bottom of the page and then click Yes to confirm that you want to access the advanced settings. 3 Under , click Users. DR A 5 If you want to: FT 4 The Users page appears. Create a new user, click New User.
8 GUI: Advanced Settings 8.6 DNS Server Introduction The Domain Name System (DNS) translates domain names into IP addresses and vice versa. The HSG’s DNS server is an auto-learning DNS, which means that when a new computer is connected to the network, the DNS server learns its name and automatically adds it to the DNS table. Other network users can immediately communicate with this computer using either its name or its IP address.
8 GUI: Advanced Settings to edit an existing DNS entry. to delete an existing DNS entry. Adding a DNS entry On the DNS Server page: 1 Click Add DNS Entry at the bottom of the page. FT 2 The DNS Entry page appears. 3 Enter a DNS name for the host in the Host Name box. 4 Enter the IP address of the host in the IP Address box. 5 Click Apply. Accessing a device via its DNS name DR A Once that a device is listed in the DNS table you can access it via ..
8 GUI: Advanced Settings 8.7 System Settings Introduction FT The System Settings page allows you to configure various system and management parameters. The page is divided into the following groups: Gateway Status Security Gateway Status DR A Under Gateway Status, the following properties are available: Home Service Gateway’s Hostname Specify the HSG’s host name by entering it into the text box. The host name is used in combination with the Local Domain to access the HSG.
8 GUI: Advanced Settings 8.8 Port Configuration Introduction The Port Configuration page allows you to set up the HSG’s Ethernet ports as either Supported speeds The HSG supports the following speeds: 1 Gigabit (=1000 Megabits) per second (Gbps) 100 Megabits per second (Mbps) FT 10 Megabits per seconds The HSG also has an Auto setting where it automatically selects the highest speed supported by the connected device.
8 GUI: Advanced Settings 8.9 Date and Time Introduction The Date and Time page allows you to configure the date and time that the HSG will be using for System logging. For more information, see “9.2.1 System Logging” on page 81. Accessing the Date and Time page Proceed as follows: 2 Under FT 1 On the top menu, click Advanced and then click Yes to confirm that you want to access the advanced settings. , click Date and Time.
8 GUI: Advanced Settings 8.10 IP Address Distribution Introduction The HSG’s DHCP server makes it possible to easily add computers configured as DHCP clients to the network. It provides a mechanism for allocating IP addresses to these hosts and for delivering network configuration parameters to them. FT For example, a client (host) sends out a broadcast message on the network requesting an IP address for itself.
8 GUI: Advanced Settings 3 The Routing page appears. Click: or the name of the entry to change the settings. Connection List to see the current DHCP connections. DR A FT Access Control to allow/deny access for specific client based on their MAC address of the client. 76 DMS-CTC-20110909-0007 v0.
FT 9 DR A GUI: System Monitoring
9 GUI: System Monitoring Introduction The System Monitoring menu consists of the following items: Router Status For more information, see “9.1 Router Status” on page 79. Advanced Status DR A FT For more information, see “9.2 Advanced Status” on page 80. 78 DMS-CTC-20110909-0007 v0.
9 GUI: System Monitoring 9.1 Router Status Introduction FT The Router Status page provides basic information about your HSG. Accessing the Router Status page DR A On the top menu, click System Monitoring. DMS-CTC-20110909-0007 v0.
9 GUI: System Monitoring 9.2 Advanced Status Introduction The Advanced Status page contains more advanced status information that is bundled in the following groups: System Logging: For more information, see “9.2.1 System Logging” on page 81. Full Status/System wide Monitoring of Connections: Traffic Monitoring: FT For more information, see “9.2.2 Full Status/System wide Monitoring of Connections” on page 82. For more information, see “9.2.3 Traffic Monitoring” on page 83.
9 GUI: System Monitoring 9.2.1 System Logging Introduction The System Logging page summarizes the last events recorded on your Thomson Gateway. Accessing the System Logging page Proceed as follows: 1 On the top menu, click System Monitoring and then click Yes to confirm that you want to access the advanced settings. FT 2 The Advanced Status page appears. Click System Logging. DR A 3 The System Logging page appears. DMS-CTC-20110909-0007 v0.
9 GUI: System Monitoring 9.2.2 Full Status/System wide Monitoring of Connections Introduction The Full Status/System wide Monitoring of Connections page provides an overview of all network connections. Accessing the System Logging page Proceed as follows: 1 On the top menu, click System Monitoring and then click Yes to confirm that you want to access the advanced settings. FT 2 The Advanced Status page appears. Click Full Status/System wide Monitoring of Connections.
9 GUI: System Monitoring 9.2.3 Traffic Monitoring Introduction The HSG constantly monitors traffic within the local network and between the local network and the Internet. The Traffic Monitoring page allows you to view up-tothe-second statistical information about data received from and transmitted to the Internet, and about data received from and transmitted to computers in the local network.
9 GUI: System Monitoring 9.2.4 Bandwidth Monitoring Introduction The Bandwidth Monitoring page allows you to view the traffic sent or received by the HSG during a specific time slot. Accessing the System Logging page Proceed as follows: 1 On the top menu, click System Monitoring and then click Yes to confirm that you want to access the advanced settings. FT 2 The Advanced Status page appears. Click Bandwidth Monitoring. DR A 3 The Bandwidth Monitoring page appears.
9 GUI: System Monitoring 9.2.5 IGMP Proxy Introduction The IGMP Proxy task allows you to view IGMP Proxy multicast group memberships and statistics. Viewing the IGMP Proxy Multicast Group Membership page Proceed as follows: 1 On the top menu, click System Monitoring and then click Yes to confirm that you want to access the advanced settings. Click IGMP Proxy. FT 2 The Advanced Status page appears. DR A 3 The Multicast Group Membership page appears.
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FT 1 DR A Support
10 Support Call the Help Desk DR A FT If this Troubleshooting section does not provide a solution to your problem, please call the Help Desk at 800-837-4966. 88 DMS-CTC-20110909-0007 v0.
10 Support 10.1 General Troubleshooting Check the LEDs If the HSG does not work as expected, the status LEDs on the front panel may provide you enough information to locate the problem: Color State Description Power Green Solid Powered on. Blinking Upgrade ongoing. Do not remove any cables or switch off the HSG when the HSG is upgrading. Red Off Green Solid Self-test failed, indicating device malfunction Not powered. Solid Connected to the Internet, no activity detected.
10 Support LED Color State Description Ethernet Green Solid Connected to the Ethernet device, no activity Blinking Connected to the Ethernet device, activity No device connected. DR A FT Off 90 DMS-CTC-20110909-0007 v0.
10 Support 10.2 Troubleshooting Your Wireless Connection Windows can not find the HSG access point If the built-in Windows wireless client manager can not find your HSG access point: If you are using a laptop, check if your laptop has a button to enable/disable the wireless client. Switch it on and try again. Make sure your computer is within range.
10 Support Use WPA2 as encryption. For more information, see “4.3.1 Securing Your Wireless DR A FT Connection” on page 36 92 DMS-CTC-20110909-0007 v0.
10 Support 10.3 Resetting your HSG Resetting your HSG If at some point you can no longer connect to the HSG or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made. For example: The ESSID and WPA key on the bottom of your HSG will be used to secure your FT wireless connection. So you may need to re-associate your wireless clients, as described in “2.3.
10 Support 2 Use a pen or an unfolded paperclip to push the recessed Reset button for 5 seconds and then release it. FT Reset DR A 3 The HSG restarts with the factory default settings 94 DMS-CTC-20110909-0007 v0.
10 Support 10.4 Configuring Dynamic IP Addressing on Windows Windows 7/Vista 1 Select Network and Sharing in the Control Panel. 2 Click View Status, then click Properties. 3 Click Continue in the User Account Control window. 4 In the General tab of the Local Area Connection Properties window select Internet Protocol Version 4 (TCP/IPv4), then click Properties. FT 5 The Internet Protocol Version 4 (TCP/IPv4) Properties window appears. 6 Click the Obtain an IP address automatically radio button.
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