User Manual

E-DOC-CTC-20080318-0006 v1.0
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Chapter 5
5.2 Problems Encountered When Connecting To Your Wireless
Network
The Link LED does not light
If the Link LED on the THOMSON TG121n does not light, or if you cannot access any network resources from
the computer, check the following:
 Make sure the driver and utility software is installed correctly. If necessary, try uninstalling and then
reinstalling the software.
 Make sure the computer and other network devices are powered on.
 The access point that you are connecting to might be defective. Try connecting to another access point.
 If you cannot access a Windows or NetWare service on the network, check that you have enabled and
configured the service correctly. If you cannot connect to a particular server, be sure that you have access
rights and a valid ID and password.
 If you cannot access the Internet, be sure you have configured your system for TCP/IP.
The THOMSON TG121n does not connect to my wireless access point
If your THOMSON TG121n cannot communicate with a device in the Ethernet LAN when configured for
Infrastructure mode, check the following:
 Make sure the access point that the THOMSON TG121n is associated with is powered on.
 Check the SSID of the access point that you are connecting to, and make sure you set the THOMSON
TG121n to the same SSID.
 If there is still no connection, change the radio channel of the access point and all the clients associated to
this access point.
 Check if the WEP or WPA settings have been enabled in the access point to which you are connecting to.
Make sure that the encryption, default key and passphrase settings of the adapter are set to the same as
the access point. Contact your network administrator for more information.
Windows XP cannot configure the wireless connection
Browse to http://support.microsoft.com/kb/871122 and follow the instructions.