User's Manual
Table Of Contents
- Welcome to the TouchScreen
- Using the TouchScreen
- Managing Your System Security
- Understanding Arming Modes
- Understanding Your Protection Against Smash & Grab Attacks
- Arming and Disarming the System
- Sending an Emergency Alarm
- Testing Your Alarms
- Managing Connectivity Between the TouchScreen and the Central Monitoring Stat...
- Managing the Passcodes in your Security System
- Managing Connectivity between Your Home Devices and the Internet
- View Your Security Account Information
- Managing Sensors
- Managing Cameras
- Adding Cameras to the Security System
- Adding Key Fobs to the Security System
- Editing Key Fobs
- Managing Environmental Devices
- Managing Wi-Fi Repeaters
- Maintaining & Configuring the TouchScreen Device
- Appendix A: TouchScreen Installation and Maintenance
- Appendix B: Using the Key Pad
- Appendix C: Wi-Fi Repeater Placement
- Appendix D: Quick Reference Tables
16
Table 3: System & Zone Trouble Header Messages
Message Cause Resolution
AC Power
Disconnected
TouchScreen is not receiving A/C
power.
The system is in Low Power Mode (see
page 21).
Confirm that the power adapter is plugged
into the TouchScreen.
Confirm that the power adapter is plugged
into an un-switched outlet.
Confirm that the un-switched outlet has
power.
Plug the power adapter into another outlet.
Alarm
communication
failed
TouchScreen is not accessing the
Internet through the local network, nor
does it have cellular connectivity.
Restore Internet connectivity as soon as
possible.
If the lack of cellular connectivity persists,
contact Customer Care.
Battery failure Backup battery for the TouchScreen is
dead, and there is a loss of external
power.
After external power is restored, it
takes approximately 21 hours for the
battery to be fully charged.
When AC Power is restored the battery will
recharge. If not, have the battery
connection checked.
Battery Low See Sensor Battery Low. Confirm that the power adapter is plugged
into an un-switched outlet.
If A/C power is connected but the
TouchScreen has been off for an extended
period, the battery could still be charging.
Battery
Removed
Battery for the TouchScreen has
become detached.
Open the battery cover and check the
battery connection.
Broadband
Connection
Lost
TouchScreen is not accessing the
Internet through the local network, but
the device still has cellular connectivity.
Restore Internet connectivity as soon as
possible.
Cellular connectivity allows only enough
communication with central monitoring to
communicate major events such as alarms.
Camera
Connection
Failed
TouchScreen cannot communicate with
one of your IP cameras.
Ensure that the camera is powered on, and
that it is in range of the Wi-Fi router. The
power indicator light on the camera should
be on solid.
Cellular
Communication
Lost
TouchScreen cannot communicate
over the cellular network.
If this problem persists, contact Customer
Care.
Communication
Jammed
TouchScreen has detected an attempt This could be a burglary in progress.
TouchScreen User Guide