User's Manual

Managing Sensors & Zones
161
Troubleshooting Router Swapping
Problem Cause Solution
Problem Con-
necting to Cam-
eras After a
Swap
The cameras might not have
been deleted properly prior to
swapping an SMCWBR14S-N4
router.
For more information on
troubleshooting cameras, see
Table 5: Troubleshooting the
Camera Installation on page 46
1. Log into the router.
2. Go to Network tab.
3. If there are a lot of port mappings
in the UPnP table, the camera was
not reset properly.
4. Uncheck the “Traverse” UPnP set-
tings.
5. Reboot router.
6. Delete the camera(s)
7. Re-add the camera(s)
Firmware
Update Problem
See Checking for New Firmware Updates for the TouchScreen on page 90.
Invalid code User entered an invalid keypad
code.
Use the Settings app to add, edit, and
delete keypad codes.
System not
ready to Arm
Door or window is open. Open the Security app and check the
security zones, door or window might be
open.
System will not
Arm
User entered an invalid keypad
code when attempting to arm
the system.
Reattempt to enter the security code.
Use the Settings app to add, edit, and
delete keypad codes.
Contact Customer Care.
System will not
Disarm
User entered an invalid keypad
code when attempting to dis-
arm the system.
Camera or WI-FI
repeater dis-
plays solid red
LED signal
The cameras or WI-FI repeater
need to be re-added.
Refer to:
"Adding Cameras to the Security System"
on page 38
"Managing Wi-Fi Repeaters" on page 144
Table 12: Troubleshooting Router Swapping