User's Manual

Product Manual – Genie Air
TM
Version 1.3.0 – 11/22/2016
Page 42 DIRECTV, Inc. Proprietary and Confidential
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XI. T ROUBLESHOOTING
A. NEW OSD’S
1. Tilt Error OSD
Draft Text: “Help, Your Super Genie has fallen down …”
FIGURE 444440: TILT ERROR OSD SCREEN
Cause: If the Genie Air
TM
has Tilted or fallen over this OSD will be displayed.
Troubleshooting: The user needs to set the Genie Air
TM
upright vertically. The graphic
in the OSD will inform the user the appropriate state / position the Genie Air
TM
should
be in. Set the Genie Air
TM
straight and select OK to dismiss the OSD.
2. Overheating Warning OSD
Draft Text: “Is it hot in here, or is it just me….”
Cause: If there is something blocking the Genie Air
TM
, it will restrict the airflow and
cause the Genie Air
TM
to overheat. Hence this OSD is displayed.
Troubleshooting: Check and make sure that nothing is blocking airflow to the Genie
Air
TM
. The graphic in the OSD will inform the user the state / position the Genie Air
TM
should be placed in. Select OK to restart the Genie.
3. Bad AV Chip OSD
Draft Text: “Oops, Something Went Wrong”
Cause: There is a display issue with the Genie Air
TM
which prevents it from displaying
video as soon as one client is connected to it.
Troubleshooting: Select Reboot Now to reboot the Genie Air
TM
. If problem persists, the
Genie Air
TM
needs to be replaced.