Use and Care Manual

Report any defects to RTA Products, LLC together with your sales receipt or other proof of
purchase. If the chair is defective within the terms of the warranty, RTA Products, LLC will furnish a
replacement chair (at its option) at no cost of equal or similar value and design.
RTA Products will advise you of the procedure to follow in making warranty claims. The following are
the procedures for warranty claims:
a) Call us Monday – Friday, from 9am-5pm (Eastern Time) at [phone] to explain the defect
and give your name, address and phone number. Please have ready the model number of our
product, date and place of purchase. You can also write to us by e-mail to
[e-mail] and include the same information.
b) If we determine that replacement will remedy the situation, and in order to determine the extent or
the cause of the defect, purchaser will need to send the part in question at purchaser’s expense.
Once we receive the part, we will examine it and determine whether the claim is valid (or not), and
then proceed to send the replacement. We will ship the replacement at our expense.